RPOWER POS - The pros and cons of mobile POS systems


The pros and cons of mobile POS systems

  • By: RPower POS
The pros and cons of mobile POS systems

The pros and cons of mobile POS systems | RPower Blog

 

From scheduling staff to managing inventory and everything in between, running a restaurant is no easy task. There are hundreds of things to keep track of, and despite your best efforts, things can still go wrong. Fortunately, technology can help.

 

Restaurant point of sale systems are one of the best ways to keep your operation running smoothly, as they streamline almost every aspect of restaurant management. They drastically improve both front and back of house processes, allowing your team to focus on serving customers. 

 

A mobile POS helps you bring that ease-of-use directly to your customers, improving your speed of service and increasing customer satisfaction. But before you commit to one option, it’s important to compare the different types of mobile POS systems. In this article, we explore the pros and cons of the various mobile POS systems to help you determine which option is right for your operation.

 

Mobile POS -- Tableside Order Entry

A tablet point of sale system is software that’s installed on a tablet or other mobile device. It packages the order entry functionality of a countertop POS into a portable device, allowing front of house staff to take orders on the fly. It removes the need for servers to memorize orders, dietary restrictions, side dishes, and other details. Instead of bouncing back and forth between tables and point of sale systems, servers can collect orders directly at the table.

 

Pros

Faster order input

Fewer errors when taking/entering orders

Easy to update

Take orders on the go

Increase table turnover & speed of service

Expanded service area

 

Cons

Less durable than dedicated POS hardware

Limited features compared to full POS

Prone to theft

Requires additional network infrastructure

Potential increased hardware cost

Limits server multitasking

 

Mobile POS -- Tableside Payments

With the right mobile POS, payments can also be collected right at the table. Instead of having to take customers’ cards or have them come up to the counter, servers can simply bring the device to the table and accept payment on the spot. This allows for increased speed of service and faster table turnover.

 

Pros

Increase speed of service

More transparency

Enhanced security

Convenient for customers

Accurate payment process

Potential to increase tips

 

Cons

Not always user-friendly

Susceptible to drops/damage

Requires additional network infrastructure

Additional hardware costs

Needs battery + wifi

Servers must provide support

 

Kiosk / Consumer Order entry

A kiosk system is exactly what it sounds like -- it’s a mobile POS that’s permanently set up at a table or in another convenient location. Instead of submitting orders through a server, it allows customers to enter their orders directly. Depending on the style of your restaurant, a kiosk point of sale can streamline the ordering process and require less human interaction, which can help reduce costs and limit contact between people.

 

Pros

Simplify the ordering process

Reduced labor cost

Increased ordering ability -- Increase sales

Improved selling opportunities

Safety (Less human contact)

Faster speed of service

Easily customizable orders

 

Cons

Requires sanitation between uses

Not always user friendly

Requires dedicated square footage

Limits customer experience

Must be synced with other systems

Additional infrastructure/hardware costs

Must limit features for ease of use

 

Hybrid Mobile POS -- Order Entry and Payment

Some kiosk point of sale systems also include payment functionality, allowing customers to both submit orders and pay their bill all on their own. These mobile POS systems are almost identical to the order-entry kiosks mentioned above, but with the added ability to accept payments. In many cases, servers can help provide guidance to customers in order to improve their experience.

 

Pros

Simplify the entire customer experience

Even less human contact

Further reduce labor costs

More payment options

Server-guided customer support

 

Cons

Managing additional systems

Increased hardware cost

Additional network infrastructure

Rarely accepts cash

Customers might feel pressure to tip

 

Consumer-owned devices -- Order and pay from phone

Instead of setting up a mobile POS on your own tablet or other device, some point of sale solutions allow you to offer order entry and payment directly on consumers’ devices. RPOWER mPAY, for example, gives you the ability to host QR code menus, offer self-service order entry, and pay bills by sending a link or QR code directly to the customer’s device. It even allows for curbside check-in, bill splitting, and other functions that improve the customer experience.

 

Pros

Extremely fast ordering and payment

No sanitization between uses

Reduced labor costs

Less risk of lost/damaged devices

Easily customizable orders

 

Cons

Customer learning curve/adoption

Potential user/device errors

Less control/visibility over tables

No human interaction/customer service

Doesn’t accept cash

 

Final thoughts

Mobile POS systems are a great way to increase your speed of service and improve the overall customer experience. These solutions can help you reduce labor costs, limit close contact, and better cater to customers’ needs. 

 

But beyond the use of the devices, it’s important to consider how your restaurant operations might be affected once the systems are implemented. From additional infrastructure to changes in front of house duties, mobile POS systems require additional considerations to ensure they’re implemented properly. In order to get the most out of your restaurant point of sale system, make sure to choose one that offers the features, functionality, and integrations that drive your business.

 



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