DoorDash Integration Onboarding Merchant Instructions

RPOWER provides a direct integration with DoorDash to manage menus and order activity.

This integration allows your business the freedom to operate without relying on a separate DoorDash-centric tablet device, which frees your staff from the need to input order data in RPOWER manually.

This article is intended to provide an RPOWER merchant with instructions to integrate their RPOWER POS environment with DoorDash.

If you aren't a current RPOWER merchant, send us a message to let us know more about you and a member of our merchant accounts team will reach out to discuss your business and demonstrate how RPOWER can help you grow!

If you're already an RPOWER merchant, send us a message to address any inquiries you have about the DoorDash integration.

If you haven't previously registered your business with DoorDash, visit DoorDash for Merchants to sign-up. Once your business has been registered with DoorDash, you can proceed to the next step.

If your business has already registered with DoorDash, review the DoorDash Merchant Portal to access the "Manage Users" section, which will provide a list of users registered to your business.

Provide the email address designated as the "Business Admin" to your RPOWER Support contact.



Note that a DoorDash user designated as a "Store Operator" will not be viable to approve DoorDash integration onboarding with RPOWER.

Contact your RPOWER Support team to add the DoorDash integration to your RPOWER license. Your RPOWER Support contact will inform you of any costs associated with boarding or managing the RPOWER integration with DoorDash.

Your RPOWER Support contact may request remote access to your RPOWER computers to assess current menu and schedule readiness and configure above-store data synchronicity features if necessary.

An active internet connection is essential for online ordering integrations with RPOWER.

Some merchants opt to secure a mobile backup solution that can ensure internet activity is stable in cases where a primary broadband internet solution becomes inactive.

You can discuss internet backup solutions with your RPOWER Support team or a local internet service provider (including mobile data service providers) to learn more.

Note that all configuration activity performed by RPOWER support personnel may require use of a remote connection session to one or more of your RPOWER workstations.

RPOWER support personnel will provide instructions to store operators if no remote connection is available.

System configuration required to connect RPOWER with DoorDash will be managed by your RPOWER support team.

DoorDash expects that stores requesting POS integration have the following data accessible:

1. Store Hours
2. Menu Items

DoorDash will restrict Onboarding Activation if these conditions are not present in the menu data published from RPOWER.

Your RPOWER support team will help you review this data before beginning onboarding activation with DoorDash.

Your RPOWER support team will oversee store menu schedule configuration, though you may prefer to alter schedule configurations at any time. 

You can define specific hours referenced by a published menu using the "Day/Time Periods & Meal Times" configuration window found within the "System Setup" section of "Manager Functions".



Note that slots 1 - 9 perform price adjustment, which may not be desired for menus published to online ordering providers. Slots 10 - 20 are used solely for schedule definitions, though any slots 1 - 20 are viable to define a store's online ordering schedule.

RPOWER reseller technicians can configure a published menu to disable price adjustment behavior if an existing schedule defined in slots 1 - 9 is desired as the published menu schedule parameters.

RPOWER support personnel will oversee menu configuration efforts, though you may prefer to alter which items are published to online ordering providers or suppressed from published menu export activity at any time.

Navigate to the "Menu Setup" configuration window...



...select the menu panel that includes the item you want to review...



...select the menu item button you want to review and select "Edit Selected Item":



If the "Publish?" option displays a checkmark on the "Menu Item" configuration window, that item will be included in the next menu export event:



If you want to disable an item from being published to the DoorDash menu, ensure that the "Publish?" check box displays an empty black X mark.
Note that modifier items must have the "Publish?" option enabled if the base item they are meant to modify is also published.

If any changes are applied in RPOWER a manual menu push will be required to update RPOWER's published menu data that is synchronized with DoorDash.

This action is performed by a button that may be customized uniquely to your RPOWER system, though it is generally labeled with the terms "Publish", "Upload" or "Export".

Your RPOWER Support contact will assist you with this process to ensure you have an open channel of communication from beginning to end.

The email address associated with your DoorDash Business Admin will need to be provided to your RPOWER Support contact, who will begin DoorDash onboarding activity in RPOWER's "Shepherd" online ordering tool.

An email from an rpower.com sender with subject line "DoorDash Store Provisioning Request via RPOWER" will arrive in the Business Admin's email inbox.

Select the "Login with DoorDash" link to proceed:



The "Login with DoorDash" link in the email points to the DoorDash Merchant Portal, where the Business Admin user will need to sign in and accept the terms of the integration onboarding request.



Once the Business Admin user has completed approval requirements, a new page or tab will display that confirms results of the onboarding integration request:



Inform your RPOWER Support contact if you receive a different message so they can help you resolve the issue.

Your RPOWER Support contact will oversee automated onboarding activity from DoorDash and ensure you have an open channel of communication from beginning to end.

Once your store has been activated on the DoorDash integration with RPOWER, you may need to visit the DoorDash Merchant Portal to review the status of your "Go-Live!" date.