Server Reference Guide

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Contents


Passcode Entry

Important Note

RPOWER workstations may be configured as Passcode Secure. In a Passcode Secure system, operators must identify themselves prior to each transaction by entering an assigned Passcode, either through the numeric keypad, or by swiping a card or scanning a fingerprint. In a non-Passcode Secure system, operators only enter a Passcode to Time-In/Out, for reporting, to Assign a register, or to close a guest check if using Server Banks.

In a Passcode Secure system, RPOWER queries: Are you done? at the conclusion of every transaction; touch Yes to immediately log off the system, or touch No to remain logged in without re-entering a Passcode (touch Log Off from the top of an inactive Order Entry window to then exit and secure the workstation). The Are you done? window times out after a configurable delay, typically three to five seconds, automatically logging off the operator.

Time Clock and Reporting Operations

Not Punched In

RPOWER systems may include the Time Clock option. Employees using these systems will be required to punch or Time-In before accessing any other RPOWER function. RPOWER will display the message at right when an employee is not Timed-In and attempts to access the system. See the following for details of Time Clock operations.

Servers using Server Banks must close their banks before Timing-Out.

Enter Passcode

Timing-In

In a Passcode Secure system, using the numeric keypad enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint.

In a non-Passcode Secure system, touch Other Options once, and then Time Clock. Using the numeric keypad enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint.

  • Tip: If Other Options is not available because a dining room is displayed, (graphical tables) touch Switch Room and then Back. If Other Options is not available because a Server, Table or Check selection window is displayed, touch Back (and No at the Are you done? prompt in Passcode Secure systems).

Select the appropriate job from those displayed by touching it.

Depending upon system configuration, and the job selected in the previous step, a "Room" selection window may be presented. If so, choose the restaurant room or dining area in which the employee will be primarily working.

Confirm the Time-In process by touching Punch-IN, or cancel the entire operation by touching Cancel.

Example Message

Messaging

If management has sent a message to the employee it will be displayed during the Time-In process (and/or during the Time-Out process). If a reply is required, Delete will not be available, touch Reply to compose a reply, and then touch Send Message; or touch Keep to advance to any other messages pending, Send New to compose a new message, Delete to delete the current message or Done to exit messaging.

Enter Passcode

Timing-out for a break

In a Passcode Secure system, using the numeric keypad enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint. Touch Other Options once, and then Time Clock.

In a non-Passcode Secure system, touch Other Options once, and then Time Clock. Using the numeric keypad enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint.

  • Tip: If Other Options is not available because a dining room is displayed, (graphical tables) touch Switch Room and then Back. If Other Options is not available because a Server, Table or Check selection window is displayed, touch Back (and No at the Are you done? prompt in Passcode Secure systems).

Touch Go On Break, or cancel the break operation entirely by touching Cancel.

RPOWER displays the break types available: paid or unpaid, and the defined duration of each. (Break definitions will vary based upon system configuration).

Select a break by touching its button, or cancel the break operation entirely by touching Cancel.

Enter Passcode

Timing-in from a break

In a Passcode Secure system, using the numeric keypad enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint. Touch Other Options once, and then Time Clock.

In a non-Passcode Secure system, touch Other Options once, and then Time Clock. Using the numeric keypad enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint.

  • Tip: If Other Options is not available because a dining room is displayed, (graphical tables) touch Switch Room and then Back. If Other Options is not available because a Server, Table or Check selection window is displayed, touch Back (and No at the Are you done? prompt in Passcode Secure systems).

Depending upon the elapsed time since the break began, and also upon system programming, one of four windows is presented:

If the employee is returning from the break on time, touch Come Off Break  to return, or, touch Cancel to exit the operation without timing back in.

If the employee is attempting to return from the break early, and early returns are not permitted, Come Off Break (Early) is greyed out. Touch Cancel to exit the operation and try again later.

If the employee is attempting to return from the break early, and early returns are permitted, touch Come Off Break (Early) to return, or, touch Cancel to exit the operation without timing back in. Depending upon system configuration, a manager's Passcode may be required to return early.

If the employee is returning from the break late, touch Come Off Break (Late) to return, or, touch Cancel to exit the operation without timing back in. Depending upon system configuration, a manager's Passcode may be required to return late.

  • Note: RPOWER provides two minutes of grace by default, that is, Come Off Break is available 13 minutes into a 15 minute break, and, an employee may return 17 minutes into a 15 minute break without being deemed "Late". In either instance, the defined break duration is recorded, not the employee's actual time on break. Also note that early and late grace periods may vary depending upon system configuration.
  • Important note: Bartenders and cashiers are automatically Signed-Off their cash drawers when timing-out on breaks and must manually Sign-On when returning.(Other Options/More Options then Sign On/Off).
Close Server Bank!

Closing a Server Bank

Servers using Server Banks must close their banks before Timing-Out, or to end a shift. RPOWER will display the message at right if a server attempts to Time-Out with an open Server Bank.

In a Passcode Secure system, using the numeric keypad enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint. Touch Other Options/More Options to locate Svr Bank Read or Close and press it.

In a non-Passcode Secure system, touch Other Options/More Options to locate Svr Bank Read or Close and press it. Using the numeric keypad enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint.

  • Tip: If Other Options is not available because a dining room is displayed, (graphical tables) touch Switch Room and then Back. If Other Options is not available because a Server, Table or Check selection window is displayed, touch Back (and No at the Are you done? prompt in Passcode Secure systems).

Depending upon system configuration, RPOWER may prompt to Read or Close the server bank. If so prompted, touch Close, or touch Cancel to quit the operation entirely.

At the Ready to Close Server Bank... prompt, touch OK to proceed, or touch Cancel to quit the operation entirely.

At the Print check detail? prompt touch Yes to print a two line summary of each guest check, touch No to skip check detail (recommended), or touch Cancel to quit the operation entirely.

Open Checks!

Timing-Out

  • Note: Servers are typically not permitted to Time-out with open checks. An attempt to do so will display a warning similar to that at right. Servers must close, discount and close, void or transfer all open guest checks before Timing-out.

In a Passcode Secure system, using the numeric keypad enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint. Touch Other Options once, and then Time Clock.

In a non-Passcode Secure system, touch Other Options once, and then Time Clock. Using the numeric keypad enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint.

  • Tip: If Other Options is not available because a dining room is displayed, (graphical tables) touch Switch Room and then Back. If Other Options is not available because a Server, Table or Check selection window is displayed, touch Back (and No at the Are you done? prompt in Passcode Secure systems).
  • Note: A server with an open Server Bank will be required to close it before Timing-Out, see Closing a Server Bank above for details.

Touch Punch-OUT to continue or Cancel to cancel the entire operation.

Tip Declaration

A tip declaration may be required. If so, at the Allocated (CASH) Tips prompt enter gross cash tips received (charge tips will be declared automatically) and touch OK. If prompted, enter amounts tipped-out to bus, bar, etc. Finalize by touching Save and Continue, or touch Cancel to cancel the entire operation and exit.

  • Tip: To make a change to any of the amounts entered before finalizing, touch the button in the cash tips area that is displaying reported Cash Tips. Then, that amount may be changed, or by touching OK, advance through the tip-out fields, amending any as necessary.

Guest Check Operations

Servers, by definition, are generally limited to guest check operations within RPOWER. This means that beyond time clock and limited reporting operations, servers are restricted to only three or four operations. Servers may only start a new guest check, add-on to an existing guest check, print a guest check, and in most environments close or pay a guest check. Servers may only perform these operations on their own guest checks, never on another operator's check.

Graphical Table Selection

Because RPOWER is so flexible, servers have several options when it comes to handling guest checks. Table selection windows may be presented graphically, or using traditional table selection.

If Graphical Table management is in use, the table selection window presented may resemble this example, or...

Traditional Table Selection

...The table selection window may look more like the example at right if Traditional Table management is in use.

Each presentation has its advantages and drawbacks. Graphical table windows allow the direct use of "Shortcut" keys (bottom), but require two keystrokes to change rooms. Traditional table selection windows operate just the opposite. Regardless of the presentation, operations are essentially the same - to select a table just touch it!

Passcode Entry

Guest Check Operations - Graphical Tables

Starting a new guest check

In a Passcode Secure system, using the numeric keypad enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint.

In a non-passcode secure system a graphical view of the dining area should already be displayed.

If a graphical view of the dining areas is not displayed touch Table.

Select an unoccupied table from those presented by touching it.

  • Tip: To start a new check on a table with existing checks, if permitted by system configuration, touch the table and then touch New Check.

To access tables in other rooms touch Switch Room, then the appropriate room and then the table.

In a non-Passcode Secure system, a Server selection window will be displayed. Touch Your Name to identify yourself to the system. If Your Name is not displayed, either enter an assigned passcode at the prompt, or touch Other - Find by ID and enter an assigned Passcode. This will occur for the first transaction of the day for each server in a non-passcode secure, non-time clock system.

Depending upon system configuration, RPOWER may request entry of the Number of Guests. If so, make a selection from those presented.

RPOWER is ready for ordering! Select menu items as needed by touching them. See Order Entry for help entering orders.

Adding-on to an existing guest check

In a Passcode Secure system, use the numeric keypad to enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint.

In a non-passcode secure system a graphical view of the dining room should already be displayed.

If a graphical view of the dining room is not displayed touch Table.

Table Colors

Select a table from those presented by touching it. To access tables in other rooms touch Switch Room, then the appropriate Room and then the table.

If RPOWER has been configured to allow multiple checks per table it will present a check selection window. Select the check to add-on to by touching it.

RPOWER is ready for ordering! Select menu items as needed by touching them. See Order Entry for help entering orders.

  • Tip: RPOWER uses colors to help operators manage their guest checks:

    Tan: Open
    Seated: White
    New: Magenta
    Held From the kitchen: Plum
    Sent to the kitchen: Blue
    Guest Check Printed: Red if past due, sky blue otherwise
    CC Authorized: Salmon if past due, yellow otherwise
    Pre-Authorized: Aqua
    Dirty: Brown
    Awaiting Transfer: Fuchsia
Graphical Table - Other

Combining guest checks

In a Passcode Secure system, use the numeric keypad to enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint.

In a non-passcode secure system a graphical view of the dining room should already be displayed.

If a graphical view of the dining room is not displayed touch Table.

If necessary, to access tables in other rooms touch Switch Room, and then the appropriate Room.

Touch Other... at the bottom of the window, then touch Combine Checks.

Select checks to combine from those presented by touching them, and then touch Do Combine Checks.

Printing guest checks

In a Passcode Secure system, use the numeric keypad to enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint.

In a non-passcode secure system a graphical view of the dining room should already be displayed.

If a graphical view of the dining room is not displayed touch Table.

If necessary, to access tables in other rooms touch Switch Room, and then the appropriate Room.

Touch Print Check at the bottom of the window.

Select a table from those presented by touching it.

  • Note: If the table selected has multiple guest checks associated with it, all checks will be printed.
  • Tip: To print multiple checks for multiple tables, after touching Print Check, touch Print Checks.... Select multiple tables to print by touching them and then touch Do Print Checks.
  • Note: If a check has already been printed, RPOWER will prompt RE-PRINT Guest Check?, suggesting to the server that he or she may not have selected the correct check; touch Yes to re-print the check or touch No to quit the operation entirely.
  • Note: A guest check may also be printed by accessing it as if adding-on to it and then touching Guest Check from the Order Entry window, or by touching Review Order for a larger view of the order and then touching Print Check.

Authorizing Credit and Gift Cards

In a Passcode Secure system, use the numeric keypad to enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint.

In a non-passcode secure system a graphical view of the dining room should already be displayed.

If a graphical view of the dining room is not displayed touch Table.

Select a table from those presented by touching it. To access tables in other rooms touch Switch Room, then the appropriate Room and then the table.

If RPOWER has been configured to allow multiple checks per table it will present a check selection window. Select the check to authorize by touching it.

Swipe the gift or credit card through the magnetic stripe reader.

  • Tip: If the reader cannot read the card, touch Review Order and then Enter Card # to enter the card number manually.
Enter Authorization Amount

If the card will be used to pay the entire balance of the guest check touch OK on the numeric keypad. Assuming that the card is authorized, RPOWER will print merchant and customer copies of the receipt for tip entry and signature.

  • Note: The response to a declined card will be dictated by house procedure - see management if necessary.

If the card will be used to pay only a part of the guest check balance, enter that amount (or select one of the fractional amounts: 1/2, 1/3, etc. at the left of the keypad) and touch OK. If additional cards will be used for payment, swipe each card, entering payment amounts accordingly. Touch Print Check to authorize the card(s) and print merchant and customer receipts.

If a gift card has insufficient funds to pay the entire check, RPOWER's numeric keypad will display the gift card balance, not the guest check total. Touch OK or Cancel to exit the keypad, then touch Review Check and Ignore Changes to abort the transaction. Explain to the customer that an additional payment type will be required. Return to these instructions if the additional payment type is another gift card or credit card; if not see Closing a guest check to a Non-Cash payment method

  • Tip: To remove a credit card authorization from a guest check, touch Review Order, after accessing the check, and then Void CC Auth in the bottom-right of the Order Review window.

Closing guest checks to Cash

In a Passcode Secure system, use the numeric keypad to enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint.

In a non-passcode secure system a graphical view of the dining room should already be displayed.

If a graphical view of the dining room is not displayed touch Table.

If necessary, to access tables in other rooms touch Switch Room, and then the appropriate Room.

Touch Pay CASH at the bottom of the window.

Select a table from those presented by touching it. Cash checks will be closed immediately, credit and gift card checks will request tip entry. If so prompted, enter the tip amount using the numeric keypad and touch OK. Review the payment total and, if correct, touch Close Check. If the total is not correct, touch Enter Tip and then the payment method box to edit (usually #1), enter the correct tip amount, touch OK, touch Close Check.

  • Note: In a non-secure system, RPOWER will prompt for the server's Passcode as a double check that the guest check belongs to the server. If so prompted, enter an assigned Passcode.
  • Note: If the table selected has multiple guest checks associated with it, all of those checks will be closed.
  • Tip: To pay multiple checks for multiple tables, after touching Pay CASH, touch Pay Checks CASH.... Select multiple tables to pay by touching them and then touch Do Pay CASH. Cash checks will be closed immediately, credit and gift card checks will require tip entry, if any, and then Close Check.
Multiple Payments and Tips
  • Note: If the check being closed has more than one payment type that can be tipped, RPOWER will not attempt to distribute tips, the operator must do so. At the payment distribution window, touch Enter Tip and then the first payment box to tip (#1, #2, etc.). Enter the corresponding tip and touch OK. Continue this procedure until all tips have been correctly entered. Touch Close Check to finalize the operation.
  • Tip: A guest check may also be closed by accessing it as if adding-on to it, touching Review Order, and then Pay Check from the Order Review window.
Payment Methods

Closing guest checks to Non-Cash payment methods

  • Note: Cash checks may also be closed using this procedure.

In a Passcode Secure system, use the numeric keypad to enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint.

In a non-passcode secure system a graphical view of the dining room should already be displayed.

If a graphical view of the dining room is not displayed touch Table.

If necessary, to access tables in other rooms touch Switch Room, and then the appropriate Room.

Touch Pay Check at the bottom of the window and select a table by touching it.

Previously authorized credit and gift card checks will request tip entry. Enter the tip amount using the numeric keypad and touch OK. Review the payment total for correctness and, if correct, touch Close Check. If the tip amount is not correct, touch Enter Tip and then the payment method box to edit (usually #1), enter the correct tip amount, touch OK, touch Close Check.

For all other checks, RPOWER will present a payment method selection window, similar to that shown above. Select the appropriate payment method by touching it.

To close the check entirely to the payment method selected, touch OK on the numeric keypad. The check is closed.

To pay only a part of the guest check balance using the payment method selected, enter that amount using the numeric keypad and touch OK. Touch the next payment box, #2, #3, sequentially, select the next payment method by touching it and either pay the entire guest check balance to that payment method by touching OK, or enter a partial payment amount, touch OK, and repeat.

  • Note: A House Account payment method may require selection of an actual account. If so, RPOWER will display an on-screen keyboard and request entry of an Acct#, Ref#, Phone#, or Part of Account's Name, any of which may be used to search for the account. Most commonly, the first few letters of the account holder's last name are entered. RPOWER will display all matches, if any, for the search. Select the appropriate account from those displayed by touching it.
Pay Check?
  • Tip: To pay multiple checks for multiple tables using this function, after touching Pay Check, touch Pay Checks.... Select multiple tables to pay by touching them and then touch Do Pay Checks. For each check selected, RPOWER will present a dialog box; touch Yes to confirm payment of that check, touch No to skip payment of that check, or touch Cancel to quit the payment operation entirely.
  • Note: If the check being closed has more than one payment type that can be tipped, RPOWER will not attempt to distribute tips, the operator must do so. At the payment distribution window, touch Enter Tip and then the first payment box to tip (#1, #2, etc.). Enter the corresponding tip and touch OK. Continue this procedure until all tips have been correctly entered. Touch Close Check to finalize the operation.
  • Note: In a non-secure system, RPOWER will prompt for the server's Passcode as a double check that the guest check belongs to the server. If so prompted, enter an assigned Passcode.
  • Tip: A guest check may also be closed by accessing it as if adding-on to it, touching Review Order, and then Pay Check from the Order Review window.

Guest Check Operations - Traditional Tables, Table First

In a Passcode Secure system, using traditional (not graphical) tables, Table first is generally the most efficient way to access checks. Server first is most efficient in a Non-Passcode Secure system.

Starting a new guest check

In a Passcode Secure system, using the numeric keypad enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint.

In a non-passcode secure system a Table or Room selection window should already be displayed.

If a Table or Room selection window is not displayed touch Table.

Select an unoccupied table by touching it. To access tables in other rooms, first touch the appropriate Room at the top of the window, and then touch the table.

  • Note: The selected Room is displayed in light green, all others are displayed in light grey.
  • Tip: To start a new check on a table with existing checks, if permitted by system configuration, touch the table and then touch New Check.

In a non-Passcode Secure system, a Server selection window will be displayed. Touch Your Name to identify yourself to the system. If Your Name is not displayed, either enter an assigned passcode at the prompt, or touch Other - Find by ID and enter an assigned Passcode. This will occur for the first transaction of the day for each server in a non-passcode secure, non-time clock system.

Depending upon system configuration, RPOWER may request entry of the Number of Guests. If so prompted, make a selection from those presented.

RPOWER is ready for ordering! Select menu items as needed by touching them. See Order Entry for help entering orders.

Adding-on to an existing guest check

In a Passcode Secure system, use the numeric keypad to enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint.

In a non-passcode secure system a Table or Room selection window should already be displayed.

If a Table or Room selection window is not displayed touch Table.

Table Colors

Select a table from those presented by touching it. To access tables in other rooms, touch the appropriate Room at the top of the window and then touch the table.

If RPOWER has been configured to allow multiple checks per table it will present a check selection window. Select the check to add-on to by touching it.

RPOWER is ready for ordering! Select menu items as needed by touching them. See Order Entry for help entering orders.

  • Tip: RPOWER uses colors to help operators manage their guest checks: Dark Blue: Not printed, Light Blue:: Printed, Plum: Has held items, Yellow: Has authorization

Combining guest checks

  • Note: Guest checks cannot be easily combined using Table, use the following procedure to use Server instead.

In a Passcode Secure system, use the numeric keypad to enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint. If a Table or Room selection window is displayed, touch Back, then No at the Are you done? prompt.

In a non-passcode secure system, touch Back at the Table or Room selection window.

Touch Server, and, in a non-Passcode secure system, touch Your Name.

RPOWER presents a check selection window. Touch Combine Checks, select checks to combine by touching them, and then touch Do it to combine the selected check(s).

Printing guest checks

In a Passcode Secure system, use the numeric keypad to enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint.

In a non-passcode secure system a Table or Room selection window should already be displayed.

If a Table or Room selection window is not displayed touch Table.

Select a table from those presented by touching it. To access tables in other rooms, touch the appropriate Room at the top of the window and then touch the table.

If RPOWER has been configured to allow multiple checks per table it will present a check selection window. Touch Print Check if only one check is presented, or touch Print All Guest Checks to print all checks for that table, or touch Select/Print Check(s), select checks by touching them, and then touch Do it to print the selected check(s).

If RPOWER has not been configured to allow multiple checks per table it will access the check and present it at the Order Entry window. Touch Guest Check to print the check, or touch Review Order for a larger view of the order and then Print Guest Check.

  • Note: If a check has already been printed, RPOWER will prompt RE-PRINT Guest Check?, suggesting to the server that he or she may not have selected the correct check; touch Yes to re-print the check or touch No to quit the operation entirely.
  • Note: A guest check may also be printed by accessing it as if adding-on to it and then touching Guest Check from the Order Entry window, or by touching Review Order for a larger view of the order and then touching Print Check.

Authorizing Credit and Gift Cards

In a Passcode Secure system, use the numeric keypad to enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint.

In a non-passcode secure system a Table or Room selection window should already be displayed.

If a Table or Room selection window is not displayed touch Table.

Select a table from those presented by touching it. To access tables in other rooms, touch the appropriate Room at the top of the window and then touch the table.

If RPOWER has been configured to allow multiple checks per table it will present a check selection window. Select the check to authorize by touching it.

Swipe the gift or credit card through the magnetic stripe reader.

  • Tip: If the reader cannot read the card, touch Review Order and then Enter Card # to enter the card number manually.
Enter Authorization Amount

If the card will be used to pay the entire balance of the guest check touch OK on the numeric keypad. Assuming that the card is authorized, RPOWER will print merchant and customer copies of the receipt for tip entry and signature.

  • Note: The response to a declined card will be dictated by house procedure - see management if necessary.

If the card will be used to pay only a part of the guest check balance, enter that amount (or select one of the fractional amounts: 1/2, 1/3, etc. at the left of the keypad) and touch OK. If additional cards will be used for payment, swipe each card, entering payment amounts accordingly. Touch Print Check to authorize the card(s) and print merchant and customer receipts.

If a gift card has insufficient funds to pay the entire check, RPOWER's numeric keypad will display the gift card balance, not the guest check total. Touch OK or Cancel to exit the keypad, then touch Review Check and Ignore Changes to abort the transaction. Explain to the customer that an additional payment type will be required. Return to these instructions if the additional payment type is another gift card or credit card; if not see Closing a guest check to a Non-Cash payment method

  • Tip: To remove a credit card authorization from a guest check, touch Review Order, after accessing the check and then Void CC Auth in the bottom-right of the Order Review window.

Closing guest checks to Cash

In a Passcode Secure system, use the numeric keypad to enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint.

In a non-passcode secure system a Table or Room selection window should already be displayed.

If a Table or Room selection window is not displayed touch Table.

Select a table from those presented by touching it. To access tables in other rooms, touch the appropriate Room at the top of the window and then touch the table.

If RPOWER has been configured to allow multiple checks per table it will present a check selection window. Touch Pay Checks Cash, select a check (or checks) to pay by touching it (them), and then touch Do it. Cash checks will be closed immediately, credit and gift card checks will request tip entry. If so prompted, enter the tip amount using the numeric keypad and touch OK. Review the payment total and, if correct, touch Close Check. If the total is not correct, touch Enter Tip and then the payment method box to edit (usually #1), enter the correct tip amount, touch OK, touch Close Check.

If RPOWER has not been configured to allow multiple checks per table it will access the check and present it at the Order Entry window. Touch Review Order and then Pay Check from the Order Review window. Cash checks may be closed immediately by touching Cash and OK. Credit and gift card checks will request tip entry. If so prompted, enter the tip amount using the numeric keypad and touch OK. Review the payment total and, if correct, touch Close Check. If the total is not correct, touch Enter Tip and then the payment method box to edit (usually #1), enter the correct tip amount, touch OK, touch Close Check.

  • Note: In a non-secure system, RPOWER will prompt for the server's Passcode as a double check that the guest check belongs to the server. If so prompted, enter an assigned Passcode.
Multiple Payments and Tips
  • Note: If the check being closed has more than one payment type that can be tipped, RPOWER will not attempt to distribute tips, the operator must do so. At the payment distribution window, touch Enter Tip and then the first payment box to tip (#1, #2, etc.). Enter the corresponding tip and touch OK. Continue this procedure until all tips have been correctly entered. Touch Close Check to finalize the operation.
  • Tip: A guest check may also be closed by accessing it as if adding-on to it, touching Review Order, and then Pay Check from the Order Review window.
Payment Methods

Closing guest checks to Non-Cash payment methods

  • Note: Cash checks may also be closed using this procedure.

In a Passcode Secure system, use the numeric keypad to enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint.

In a non-passcode secure system a Table or Room selection window should already be displayed.

If a Table or Room selection window is not displayed touch Table.

Select a table by touching it. To access tables in other rooms, touch the appropriate Room at the top of the window and then touch the table.

If RPOWER has been configured to allow multiple checks per table it will present a check selection window. Touch Pay Checks, select a check (or checks) to pay by touching it (them), and then touch Do it. If multiple checks are selected, then for each check RPOWER will present a dialog box; touch Yes to confirm payment of that check, touch No to skip payment of that check, or touch Cancel to quit the payment operation entirely.

If RPOWER has not been configured to allow multiple checks per table the check will be accessed and presented at the Order Entry window. Touch Review Order and then Pay Check from the Order Review window.

Credit and gift card checks will request tip entry. Enter the tip amount using the numeric keypad and touch OK. Review the payment total and, if correct, touch Close Check. If the total is not correct, touch Enter Tip and then the payment method box to edit (usually #1), enter the correct tip amount, touch OK, touch Close Check.

For checks not previously authorized, select the payment type from those presented. To close the check entirely to the payment method selected, touch OK on the numeric keypad. The check is closed.

To pay only a part of the guest check balance using the payment method selected, enter that amount using the numeric keypad and touch OK. Touch the next payment box, #2, #3, sequentially, select the next payment method by touching it and either pay the entire guest check balance to that payment method by touching OK, or enter a partial payment amount and touch OK, repeat.

  • Note: A House Account payment method may require selection of an actual account. If so, RPOWER will display an on-screen keyboard and request entry of an Acct#, Ref#, Phone#, or Part of Account's Name, any of which may be used to search for the account. Most commonly, the first few letters of the account holder's last name are entered. RPOWER will display all matches, if any, for the search. Select the appropriate account from those displayed by touching it.
  • Note: In a non-secure system, RPOWER will prompt for the server's Passcode as a double check that the guest check belongs to the server. If so prompted, enter an assigned Passcode.
  • Note: If the check being closed has more than one payment type that can be tipped, RPOWER will not attempt to distribute tips, the operator must do so. At the payment distribution window, touch Enter Tip and then the first payment box to tip (#1, #2, etc.). Enter the corresponding tip and touch OK. Continue this procedure until all tips have been correctly entered. Touch Close Check to finalize the operation.
  • Tip: A guest check may also be closed by accessing it as if adding-on to it, touching Review Order, and then Pay Check from the Order Review window.

Guest Check Operations - Traditional Tables, Server First

In a Non-Passcode Secure system, using traditional (not graphical) tables, Server first is generally the most efficient way to access checks. Table first is most efficient in a Passcode Secure system.

Server Selection Window

Starting a new guest check

In a Passcode Secure system, use the numeric keypad to enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint.

In a non-Passcode Secure system, a Server selection window should already be displayed. Select Your Name by touching it. If a Server selection window is not displayed touch Server and then Your Name. If Your Name is not displayed, either enter an assigned Passcode at the prompt, or touch Other - Find by ID and enter an assigned Passcode. This will occur for the first transaction of the day for each server in a non-passcode secure, non-time clock system.

Touch New Check at the check selection window. (Note: This step will be omitted if the server has no open checks).

Select an unoccupied table by touching it. To access tables in other rooms, first touch the appropriate Room at the top of the window, and then touch the table.

  • Note: The selected Room is displayed in light green, all others are displayed in light grey.
  • Tip: To start a new check on a table with existing checks, if permitted by system configuration, touch the table and then touch New Check.

Depending upon system configuration, RPOWER may request entry of the Number of Guests. If so prompted, make a selection from those presented.

RPOWER is ready for ordering! Select menu items as needed by touching them. See Order Entry for help entering orders.

Guest Check Selection by Server

Adding-on to an existing guest check

In a Passcode Secure system, use the numeric keypad to enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint.

In a non-passcode secure system a Server selection window should already be displayed. Select Your Name by touching it. If a Server selection window is not displayed, touch Server and then Your Name.

Select a guest check from those presented by touching it.

RPOWER is ready for ordering! Select menu items as needed by touching them. See Order Entry for help entering orders.

  • Tip: RPOWER uses colors to help operators manage their guest checks: Dark Blue: Not printed, Light Blue:: Printed, Plum: Has held items, Yellow: Has authorization

Combining guest checks

In a Passcode Secure system, use the numeric keypad to enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint.

In a non-passcode secure system a Server selection window should already be displayed. Select Your Name by touching it. If a Server selection window is not displayed, touch Server and then Your Name.

RPOWER presents a check selection window. Touch Combine Checks, select checks to combine by touching them, and then touch Do it! to combine the selected check(s).

Printing guest checks

In a Passcode Secure system, use the numeric keypad to enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint.

In a non-passcode secure system a Server selection window should already be displayed. Select Your Name by touching it. If a Server selection window is not displayed, touch Server and then Your Name.

RPOWER presents a check selection window. Touch Print Check if only one check is presented, or touch Print All Guest Checks and Yes to print all checks, or touch Select/Print Check(s), select checks to print by touching them, and then touch Do it to print the selected check(s).

  • Note: If a check has already been printed, RPOWER will prompt RE-PRINT Guest Check?, suggesting to the server that he or she may not have selected the correct check; touch Yes to re-print the check or touch No to quit the operation entirely.
  • Note: A guest check may also be printed by accessing it as if adding-on to it and then touching Guest Check from the Order Entry window, or by touching Review Order for a larger view of the order and then touching Print Check.

Authorizing Credit and Gift Cards

In a Passcode Secure system, use the numeric keypad to enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint.

In a non-passcode secure system a Server selection window should already be displayed. Select Your Name by touching it. If a Server selection window is not displayed, touch Server and then Your Name.

Select a guest check from those presented by touching it.

Swipe the gift or credit card through the magnetic stripe reader.

  • Tip: If the reader cannot read the card, touch Review Order and then Enter Card # to enter the card number manually.
Enter Authorization Amount

If the card will be used to pay the entire balance of the guest check touch OK on the numeric keypad. Assuming that the card is authorized, RPOWER will print merchant and customer copies of the receipt for tip entry and signature.

  • Note: The response to a declined card will be dictated by house procedure - see management if necessary.

If the card will be used to pay only a part of the guest check balance, enter that amount (or select one of the fractional amounts: 1/2, 1/3, etc. at the left of the keypad) and touch OK. If additional cards will be used for payment, swipe each card, entering payment amounts accordingly. Touch Print Check to authorize the card(s) and print merchant and customer receipts.

If a gift card has insufficient funds to pay the entire check, RPOWER's numeric keypad will display the gift card balance, not the guest check total. Touch OK or Cancel to exit the keypad, then touch Review Check and Ignore Changes to abort the transaction. Explain to the customer that an additional payment type will be required. Return to these instructions if the additional payment type is another gift card or credit card; if not see Closing a guest check to a Non-Cash payment method

  • Tip: To remove a credit card authorization from a guest check, touch Review Order, after accessing the check and then Void CC Auth in the bottom-right of the Order Review window.

Closing guest checks to Cash

In a Passcode Secure system, use the numeric keypad to enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint.

In a non-passcode secure system a Server selection window should already be displayed. Select Your Name by touching it. If a Server selection window is not displayed, touch Server and then Your Name.

Touch Pay Checks Cash, select a check (or checks) to pay by touching it (them), and then touch Do it.

Cash checks will be closed immediately, credit and gift card checks will request tip entry. If so prompted, enter the tip amount using the numeric keypad and touch OK. Review the payment total and, if correct, touch Close Check. If the total is not correct, touch Enter Tip and then the payment method box to edit (usually #1), enter the correct tip amount, touch OK, touch Close Check.

  • Note: In a non-secure system, RPOWER will prompt for the server's Passcode as a double check that the guest check belongs to the server. If so prompted, enter an assigned Passcode.
Multiple Payments and Tips
  • Note: If the check being closed has more than one payment type that can be tipped, RPOWER will not attempt to distribute tips, the operator must do so. At the payment distribution window, touch Enter Tip and then the first payment box to tip (#1, #2, etc.). Enter the corresponding tip and touch OK. Continue this procedure until all tips have been correctly entered. Touch Close Check to finalize the operation.
  • Tip: A guest check may also be closed by accessing it as if adding-on to it, touching Review Order, and then Pay Check from the Order Review window.
Payment Methods

Closing guest checks to Non-Cash payment methods

  • Note: Cash checks may also be closed using this procedure.

In a Passcode Secure system, use the numeric keypad to enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint.

In a non-passcode secure system a Server selection window should already be displayed. Select Your Name by touching it. If a Server selection window is not displayed, touch Server and then Your Name.

Touch Pay Checks, select a check (or checks) to pay by touching it (them), and then touch Do it. If multiple checks are selected, then for each check RPOWER will present a dialog box; touch Yes to confirm payment of that check, touch No to skip payment of that check, or touch Cancel to quit the payment operation entirely.

Credit and gift card checks will request tip entry. Enter the tip amount using the numeric keypad and touch OK. Review the payment total and, if correct, touch Close Check. If the total is not correct, touch Enter Tip and then the payment method box to edit (usually #1), enter the correct tip amount, touch OK, touch Close Check.

For checks not previously authorized, select the payment type from those presented. To close the check entirely to the payment type selected, touch OK on the numeric keypad. The check is closed.

To pay only a part of the guest check balance using the payment method selected, enter that amount using the numeric keypad and touch OK. Touch the next payment box, #2, #3, sequentially, select the next payment method by touching it and either pay the entire guest check balance to that payment method by touching OK, or enter a partial payment amount and touch OK, repeat.

  • Note: A House Account payment method may require selection of an actual account. If so, RPOWER will display an on-screen keyboard and request entry of an Acct#, Ref#, Phone#, or Part of Account's Name, any of which may be used to search for the account. Most commonly, the first few letters of the account holder's last name are entered. RPOWER will display all matches, if any, for the search. Select the appropriate account from those displayed by touching it.
  • Note: In a non-secure system, RPOWER will prompt for the server's Passcode as a double check that the guest check belongs to the server. If so prompted, enter an assigned Passcode.
  • Note: If the check being closed has more than one payment type that can be tipped, RPOWER will not attempt to distribute tips, the operator must do so. At the payment distribution window, touch Enter Tip and then the first payment box to tip (#1, #2, etc.). Enter the corresponding tip and touch OK. Continue this procedure until all tips have been correctly entered. Touch Close Check to finalize the operation.
  • Tip: A guest check may also be closed by accessing it as if adding-on to it, touching Review Order, and then Pay Check from the Order Review window.
Order Entry Window

Order Entry

The Order Entry panel is one of two main panels panels used by RPOWER, the second being the Order Review panel.

Order Entry Layout

RPOWER's Order Entry panel is divided into three main sections:

The left section, if not populated with menu items, is typically used for On-Screen Check Building. Menu items, modifiers, quantities, courses, seat numbers and notes are displayed here as they are added to the guest check for instant reference. The On-Screen Check Building windows also contains shortcut keys for quick access to common guest check functions. See On-Screen Check Building for details.

The middle section typically displays a Menu Panel populated with menu items. The number of buttons, their color, font and embedded icons are all configurable by management. Menu panels may contain multiple pages, presented downward from the top page. To access additional pages of menu items, touch Down, More, or a similarly labeled (and bright yellow) Page button.

The right section typically contains Switches, buttons that call the Menu Panels that are displayed in the middle (and sometimes the left) sections. As an example, to access appetizer menu items, the operator would touch the Appetizers Switch. Other typical Switches might include Beer, Wine, Sandwiches, Desserts, etc. Touched the wrong Switch by mistake? Not a problem, just touch the correct one! Switches may extend down to the second, (or more) pages. To access additional Switches touch Down, More, or a similarly labeled (and bright yellow) Page button.

  • Note: RPOWER is very flexible. While the layout described above is typical, the actual use of the three sections may vary from site to site.

Order Entry Buttons

Menu items are ordered by touching their respective buttons. Previously ordered quantities are displayed in the bottom-left of the button against a dark grey background. As items are ordered in the current transaction, the display is replaced by current order quantities against an orange background. Items assigned a Countdown quantity display that quantity (the number of orders remaining) in the bottom-right of the button against a bright red background; the entire button may also turn bright red when the Countdown quantity reaches a defined critical level. 86'd items display a zero quantity in the bottom-right of the button, with the button itself displayed in a washed out version of its normal color. A manager's Passcode may be required to order 86'd items.

Review Order is displayed at the top-left of the Order Entry panel. The Sub total, Tax and Total of the guest check are displayed within it. Touch Review Order to advance to the Order Review panel.

To the right of Review Order, in the top-middle of the Order Entry panel, is the Check Status area. The Server name, Table number, number of Guests, check #, check start Time: and Customer name (if any) are displayed here.

Pick Up may be displayed to the right of the Check Status area, depending upon system configuration. Touch Pick Up to change the Order Type (Dine-In, Pick-Up or Delivery) of the guest check.

Error Correct is displayed at the top-right of the panel. Touch Error Correct and then the button for any item in the current order to remove that item from the order. Items with multiple quantities ordered will all be removed. To remove only part of the quantity ordered, touch Error Correct, then the quantity to leave remaining, and then the menu item button.

Special Mods is displayed at the bottom-left of the panel. Special Modifier panels are modifier panels available to the menu item, but brought up only at the operator's request, unlike Add-On modifier panels (e.g. Meat Temperature, Salad Dressings, etc) which are displayed every time a specific item is ordered.

Touched prior to ordering an item, Special Mods causes RPOWER to display any Special Modifier panel associated with the menu item, after displaying the Add-On panels (if any) attached to the item . After ordering a menu item with Special Modifier panels available to it the appearance of Special Mods changes to display the name of the menu item itself, but its functionality remains the same, i.e. calling the appropriate Special Modifier panel (or panels) for that item. See Modifiers for additional details.

Send & Done (or simply Done)is displayed to the right of Special Mods at the bottom-left of the panel. Touch Send & Done to finalize guest check entry, sending menu items to their designated preparation printers without printing the guest check. (This is the same as touching Send & Done (or Done) from the Order Review panel).

  • Note: If Done has replaced Send & Done then none of the items in the current transaction have designated remote printers. Touch Done to exit the guest check without printing any items in the current transaction to the bar or kitchen.

Guest Check is displayed to the right of Send & Done at the bottom-left of the panel. Touch Guest Check to print the guest check while sending new menu items ordered to their corresponding preparation printers. (This is the same as touching Print Guest Check from the Order Review panel).

Quantity buttons,  1  through  0  are displayed across the bottom of the Order Entry panel. To order four iced teas, touch  4  and then Iced Tea. An incorrect quantity may be corrected by continuing entry until three digits are displayed, the next entry will erase the previous quantity.

  • Tip: Quantity buttons may be turned into Seat buttons by touching  9  three times. Touch any Seat twice to return to quantity entry. See Seat Selection for details.

Describe... may be present on certain menu panels or on the switch panel, depending upon system configuration. Touch Describe... and then a menu item button to view a preparation description of the menu item.

Correcting Errors

RPOWER allows the operator three ways to correct errors while processing an order:

Error Correct is available in the top-right corner of the Order Entry panel. Touch Error Correct once and then the menu item Button (not the displayed menu item) for any item in the current order (not a previously ordered item) to remove it from the order. Items with multiple quantities ordered will all be removed. To remove only part of the quantity ordered, touch Error Correct, then the quantity to leave remaining, and then the menu item Button. Pressed Error Correct by mistake? Touch it again to clear its selection.

Delete Item is available after highlighting an item by touching an item as displayed in either the On-Screen Check Building window or in the Order Review window (touch Review Order from the Order Entry window). Touch Delete Item to delete menu items from the current order. Items with multiple quantities ordered will prompt for the number of items to delete; enter the quantity to delete at the prompt and touch OK. Confirm the deletion at the About to Delete: prompt by touching Yes, or touch No to quit without deleting the item. Depending upon system configuration, RPOWER may prompt for a manager's Passcode when attempting to delete (void) items from previous transactions.

Cancel Order (on a new guest check) and Ignore Changes (on an existing guest check) allow the operator to cancel the current transaction (and only the current transaction) completely. Cancel Order and Ignore Changes are only available from the Order Review panel (touch Review Order from the Order Entry panel). After touching Cancel Order or Ignore Changes RPOWER prompts for confirmation by displaying Ignore Changes?; touch Yes to confirm cancellation, or touch No to leave the current transaction intact.

Modifiers

Temperature Selection Add-On

RPOWER uses two types of menu panels to effect modification of menu items as they are ordered.

Add-On modifier panels are presented every time the menu item to which they are attached is ordered. A temperature selection panel (e.g. Rare, Medium Rare, Medium, etc.) is an example of an Add-On panel which might be called by a meat item, a hamburger or a strip steak, for example. Add-On panels, by definition, are never called up by the operator, but are called up whenever the menu items to which they are attached are ordered.

Special Modifiers

Special Modifier panels are presented only at the operator's request. A sandwich modifier panel (White Toast, Extra Mayo, Sauce Side, etc.) is an example of a Special Modifier panel. One may think of Special Modifier panels as exception panels, they are used only as an exception to modify a menu item.

The appearance of Special Mods varies. When displayed as Special Mods in the bottom-left of the Order Entry window, it may be pressed prior to ordering an item with Special Modifiers available to it. RPOWER will then display those Special Modifiers after displaying the Add-On panels (if any) attached to the item. Touched immediately after a menu item is ordered, the button's appearance will have changed to display the name of the menu item itself (e.g. Shrimp Cocktail, Hamburger, etc.), indicating that at least one Special Modifier panel is available to that menu item, and causing RPOWER to display that panel. To access a Special Modifier panel out of sequence, i.e. not immediately after ordering the menu item, highlight the menu item in the On-Screen Check Building window, (or touch Review Order and highlight the item by touching it in the Order Review window) and then touch Special Mods.

  • Note: To add Special Modifiers to a menu item with multiple quantities ordered and with differing modifiers already attached, touch the modifiers with which the Special Modifiers should print. Menu items with multiple quantities ordered and identical, or no, modification will prompt: Modify how many meals?, with the quantity ordered as the default; touch OK to apply the Special Modifiers to all items, or enter the number of items to modify and touch OK.

The behavior of each modifier panel in the system is configurable. A panel may, for instance, have a minimum number of mandatory selections. A temperature selection panel will generally require that one selection be made, and not allow the operator to proceed until that requirement has been met. Modifier panels configured with such requirements will display Add-On Done in their top-left corner, but it will be greyed out (unavailable) until the requirements are met. Modifier panels without such a requirement, or whose requirements have been met, will display Add-On Done in pink (available). Touch Add-On Done when through working with the modifier panel.

Modifier panels may also be configured to have RPOWER press Add-On Done automatically after a certain number of selections have been made. As an example, a temperature selection panel will generally have Add-On Done pressed automatically after one selection, saving the operator a keystroke! When the number of modifiers to be selected is unknown, the use of Add-On Done to signal completion is required.

Selections made from Add-On modifier panels may be changed even after other menu items have been added to the order. Highlight the modifier to change in the On-Screen Check Building window by touching it (or touch Review Order and highlight the modifier by touching it in the Order Review window) and then touch Change Modifier (Change or Void Modifier from the Order Review window). Make a new selection from the panel displayed. RPOWER will also present any Special Modifier panels associated with the menu item, touch Add-On Done if no further modification is required.

Add-On modifiers may also be added to a menu item even after other menu other menu items have been added to the order. Highlight the menu item to add to in the On-Screen Check Building window by touching it (or touch Review Order and highlight the menu item by touching it in the Order Review window) and then touch Add Mod(s) (Add Modifiers to Item(s) from the Order Review window). Make additional selections from the panel displayed and touch Add-On Done when complete.

  • Tip: From any modifier panel, touch Back Up to return to the previously displayed panel.
  • Note: Error Correct is available from modifier panels for use on modifiers items.
  • Note: If the appearance of Special Mods does not change to display the menu item name after ordering, then no Special Modifier panel has been made available to the item - advise management.

A generic modifier, See Server, may also be attached to a menu item, and will be printed to the item's preparation areas. However, an Item Note (see below), is generally preferable. The See Server modifier is only available from the Order Review window (touch Review Order if necessary), highlight the menu item to modify by touching it, and then touch See Server. RPOWER highlights the menu item in plum to indicate that See Server has been attached.

Item Note

Item Note Example

An Item Note may be attached to a menu item if adequate modifiers are not available to describe its preparation. Highlight the menu item to attach the note to in the On-Screen Check Building window by touching it (or touch Review Order and highlight the menu item by touching it in the Order Review window) and then touch Item Note. (A manager's Passcode may be required depending upon system configuration.) Use the on-screen keyboard to type a note to attach to the menu item. (If the on-screen keyboard is not displayed, touch KB ON in the bottom-left corner of the window). Touch Save to save the note and continue or touch Cancel to quit without attaching the note. Depending upon system configuration, RPOWER may prompt Print where?; if so prompted, touch Remote Printer to print the note only to the menu item's designated remote printers, touch Guest Check to print the note only to the guest check, touch Both to print the note to both locations, or touch Cancel to quit without attaching the note.

Coursing

Coursed Kitchen Dupe

Many restaurant kitchens prefer to see the entire order (appetizers, salads, entrees) all printed to the kitchen at once, even if only the first course is actually being fired. RPOWER provides intelligent course buttons that allow the operator to clearly separate menu items on the kitchen dupe by course.

Course buttons (***1***, ***2***, ***3***, etc.) are generally displayed horizontally across the top of the middle section of the Order Entry panel, but may also be presented vertically, or may be part of the Switches. Regardless of their location, their operation is the same.

Course one, ***1***, is selected by default, and is highlighted in light green to indicate this. All items eligible for coursing (beverages and desserts are generally excluded) will be included in course one as they are ordered. To change to course two, touch ***2***, (its color will change to light green to indicate that it is now active). Subsequent menu items ordered become part of course two. Continue by touching appropriate course buttons and menu items. Change back to a previously selected course, if necessary, by touching the appropriate Course. The use of coursing unambiguously displays non-standard orders, such as appetizer items ordered as entrees, and entree items ordered as appetizers.

An additional course, *TO GO*, may also be available. Use *TO GO* to clearly indicate to the kitchen those items that should be timed and packed "TO GO".

Seat Selection

Seat Selected Order

Many restaurants use seat selection to clearly indicate, both on the guest check and on the preparation dupes, the seat location of each item ordered, thus making it easy for servers (and food runners) to accurately deliver items to customers.

For those restaurants that use seat selection on all orders, RPOWER presents a seat selection panel as each menu item is ordered. Simply select the seat from those presented.

For those restaurants that use seat selection only when food runners are scheduled, Seats will have been configured to replace the quantity buttons displayed along the bottom of the Order Entry panel (touch any Seat twice to display the quantity buttons instead).

Restaurants that rarely use seat selection will have Seats hidden, but they may be brought up at any time during an order by touching  9  three times. (Touch any Seat twice to return to quantity entry). Seat selection is used during order entry when a party has requested separate checks prior to menu items being ordered. See Split Check, below, when a party requests separate checks after menu items have been ordered. Designating seats as menu items are ordered makes later splitting of the guest check for presentation very fast and easy!

Seats are used in a similar fashion to Courses, and may be used easily in combination with them. (See Coursing, above, for details).

Seat one,    1   , is selected by default, and is highlighted in alternating pink and light blue to indicate this. Until changed, all items subsequently ordered will be associated with seat one. To change to seat two, touch    2    (its color will change to alternating pink and light blue to indicate that it is now selected). Until changed again, subsequent menu items ordered become associated with seat two. Continue by selecting appropriate seat buttons and menu items. Change back to a previously selected seat, if necessary, by touching its corresponding Seat.

RPOWER can only display five Seats at one time, use <<< and >>> to display additional Seats as necessary.

On-Screen Check Building

The left section of the Order Entry window, if not populated with menu items, is typically used for On-Screen Check Building. Menu items, modifiers, quantities, courses, seat numbers and notes are displayed here as they are added to the guest check for instant reference. The On-Screen Check Building window also contains shortcut keys duplicating many of those found in the Order Review window. The presence and functionality of the shortcut keys varies by the item type selected.

  • Tip: The On-Screen Check Building window has no navigation (scrolling) buttons. To scroll the guest check the operator simply drags a finger up or down in the far right of the window.

Item Note, touched after highlighting a menu item or any of its modifiers, allows the operator to attach a typed note of preparation instructions to the menu item. See Item Note for details.

Void Item, touched after highlighting a menu item or any of its modifiers, allows the operator to void the menu item from the guest check (a manager's passcode may be required to void previously ordered items). See Correcting Errors for details.

Change Modifier, touched after highlighting a modifier, (not a menu item) allows the operator to re-enter previously entered modifiers. All Add-On modifier panels attached to the menu item will be displayed sequentially, followed by any Special Modifier panels available to the menu item. See Modifiers for details.

Customer, touched at any time during, or prior to order entry, allows the operator to associate a customer with that guest order. A customer may be associated with a guest check for a variety of reasons, including accumulation of loyalty points, identification of a vip, to allow tip entry when presenting a house account check, or for simplification of guest check management. See the customer section in Order Review Buttons for details.

Touching Send & Continue sends menu items to their designated preparation areas while leaving the operator active on the guest check to continue order entry. Send & Continue is often used in combination with the Hold & Fire feature. See Hold & Fire for details.

Add Mod(s), touched after highlighting a menu item or any of its modifiers, allows the operator to enter additional optional add-on modifiers to the menu item. A selection of "Burger Additions" is an example of a panel that might be returned to in order to add an omitted cheese, vegetable, or other condiment. See Modifiers for details.

Order Review Window

Order Review

The Order Review panel is the second of two main panels panels used by RPOWER, the first being the Order Entry panel.

The Order Review panel offers a larger view of the guest check than the On-Screen Check Building window (if available),as well as many function keys only available here.

Order Review Buttons

Navigation buttons are located along the left side of the guest check window. Use Home to scroll to the top of the check, Page Up to scroll one page up, Page Dn to scroll one page down and End to scroll to the bottom of the check.

  • Tip: The operator may also drag a finger up or down in the far right of the guest check window to scroll the display.

Hold/Fire All marks all food items as held by highlighting them in plum, touching it again clears the holds. When using coursing, all non-first course items are marked as held. See Hold & Fire, below, for details.

Touch Hold/Fire Item and then a menu item in the order to highlight it in plum, marking it as held, touch the item again to clear the hold. See Hold & Fire, below, for details.

PLU or UPC is used to manually enter a PLU or UPC (Universal Product Code or bar code) number. Touch PLU or UPC and enter a PLU or UPC number using the numeric keypad. Touch OK when done or touch Cancel to quit without entering a number.

  • Note: A UPC is normally scanned using a bar code scanner, use PLU or UPC to manually enter a bar code number if the scanner cannot read the code.
  • Note: Depending upon system configuration, PLU or UPC # may also be available from the Switches or one or more Menu Panels.

Discounts & Coupons is used to apply discounts and coupons as well as adding gratuities and applying tax exempt status to the guest check. Touch Discounts & Coupons and select the appropriate discount, coupon, gratuity or tax exemption from the Add Discounts window by touching one. Touch Done to exit without applying an action. A manager's Passcode may be required to proceed with any or all of the actions. Note that Discounts & Coupons may also be accessed after touching @Pay Check.

  • Note: Some discounts and coupons may be greyed out and unavailable if their use is inapplicable or not allowed depending upon the menu items present on the guest check.

Customer, touched at any time during order entry, allows the operator to associate a customer with that order. Either an actual customer from the system database, or a simple "label" (John, Red Shirt, Blue Hat, etc) may be attached, depending upon system configuration. A customer may be associated with a guest check for a variety of reasons, including accumulation of loyalty points, identification of a vip, to allow tip entry when presenting a house account check, or for simplification of guest check management.

After touching Customer, the operator may be prompted Select from database?. If so prompted, touch Yes to search for an actual customer in the system database. The user will then be prompted for Acct#, Ref#, Phone#, Part of Customer's Name, any of which may be entered as search criteria; most commonly the first few letters of the customer's last name are entered. The operator may then select the customer from those matches presented by touching it. Touching No at the Select from database? prompt allows the operator to simply type a customer name or label without selecting from the database.

  • Tip: To remove a customer associated with the guest check in error, touch Customer. At the Remove customer? prompt, touch Yes to remove the customer from the guest check, touch No to enter a different customer name, or touch Cancel to quit without making any changes.

Ship-To becomes available after selecting a customer (see above). Touch Ship-To and enter shipping information including phone and email for the customer. Touch Save when complete or, touch Cancel to quit without saving. Note that Ship-To information entered here is one-time only, i.e. it is printed for this order, but is not permanently stored in the customer record. Permanent Ship-To information must be entered by management.

Touch Send & Done to finalize guest check entry, sending menu items to their designated preparation printers without printing the guest check. (Send & Done (or Done) may also be accessed from the On-Screen Check Building window).

  • Note: If Done has replaced Send & Done then none of the items in the current transaction have designated remote printers. Touch Done to exit the guest check without printing any items in the current transaction to the bar or kitchen.

Touch Re-send & Done to re-send all previously sent menu items to their respective remote printers and exit the guest check. (Re-send & Done may not be available depending upon system configuration).

Touch Send & Continue to send menu items in the current transaction to their respective remote printers and leave the operator active on the guest check to continue order entry. Send & Continue is often used in combination with the Hold & Fire feature. See Hold & Fire for details.

Touch Print Guest Check to print the current guest check. Note that Print Guest Check is blue for unprinted checks, brown for previously printed checks. Note also that RPOWER prompts RE-PRINT Guest Check when an operator attempts to re-print a check, as a warning that the operator may not have selected the correct guest check; touch Yes to re-print the guest check, touch No to exit without printing the guest check.

Touch Pay Check to close a guest check. See Closing a guest check to Cash and Closing a guest check to a Non-Cash payment method for details.

Print Split Check allows an operator to print checks split fractionally without actually distributing menu items seat by seat. Touch Print Split Check, then select the seats to split the check over by touching them. Selected seats turn fuchsia, un-selected seats are green. Touch seats once to give them equal weight, touching a seat multiple times gives it multiple weight. For example, for a party of three, two of whom are together, touch seat one once, but touch seat two twice, giving it two shares of the guest check. Touch Clear All to clear all entries and start again, touch Continue to finalize seat selection, or touch Cancel to quit seat selection entirely.

Touch Split Check to split an already seat selected check, or to begin the seat selection process. See Split Check for details.

Touch Select Seats to seat select items to begin the split check process. See Split Check for details.

Touch Clear Seat Sel to clear previously selected seats. Touch Yes to clear seats, press No to return to the Order Review window without clearing selections.

  • Tip: Use Clear Seat Sel before attempting to split a check that was itself produced by a previous split check operation.

Touch Dup Round to duplicate a previously ordered round of drinks, editing that round as necessary. See Duplicate Round for details.

Touch Inquire Room (available only in systems interfaced to a hotel property management system) to validate a guest room. At the prompt, enter a room number or the first few letters of the guest's last name and touch Enter.

Use Transfer Table to change the table number of the current guest check and, optionally, transfer the check to another operator as well. Touch Transfer Table and select a new table from those presented by touching it, changing Room if necessary. At the Transfer server upon receipt? prompt, touch Yes and OK if a new operator will be picking up the check, touch No and OK to change table number without changing operators, or touch Cancel to return to the Order Review window without changing table or operator.

Use Transfer Server to transfer the current guest check to another operator and, optionally, change the table number as well. Touch Transfer Server and select a new operator from those presented by touching a name. To select an operator not displayed, touch Other - Find by ID and enter a Passcode at the prompt. At the Transfer table upon receipt? prompt, touch Yes and OK if a new table number will be used, touch No and OK to change server without changing table numbers, or touch Cancel to return to the Order Review window without changing operator or table.

  • Tip: Use Transfer Table to transfer a guest check when the new operator is unknown, use Transfer Server when the new table is unknown.
  • Note: Tables and guest checks pending operator transfer are displayed in fuchsia and their transfer must be explicitly acknowledged by the new operator. The new operator will be notified of checks transferred to him or her upon login with the message: n Check(s) pending transfer. Review your checks? Touch Yes to view pending checks (Touch No to view all checks), select the pending check by touching it and touch OK to acknowledge the check transfer at the Check #xxxx was transferred... prompt. Checks not explicitly transferred to the new operator are picked up as usual but must also be acknowledged by touching OK at the Check #xxxx was transferred... prompt.

Touch Change #Guests to enter a new guest count for the current guest check. Touch the new guest count (up to twenty-four) to select it or, touch Enter Number and enter any number of guests and touch OK. To set the guest count to zero and return to the Order Review, touch Cancel.

Touch Back to Menu to return to the Order Entry window.

Touch Enter Card # to manually enter a credit or gift card number if the magnetic stripe reader is unable to read the card, or if the card is not present. Enter the card number using the numeric keypad; touch OK to finalize the entry, touch Clear to clear the entry, touch Back Arrow to remove the last digit entered, or touch Cancel to quit card number entry and return to the Order Review window. Note that Enter Card # may also be accessed after touching Pay Check.

  • Tip: Use  x  on the numeric keypad to enter obscured digits from a receipt or guest check.

RPOWER can be configured for Timed items, typically used for rentals and other items for charged by the hour. Start Timer is used to start the clock when at least one timed item is present on the guest check that requires an explicit start. Other states of this button are Stop Timer and Restart Timer; touch any of which to start, stop or restart the timer. Timed items are typically configured to start the timer automatically when ordered and to stop the timer when printed.

  • Note: Guest checks containing Timed Items, when brought up for edit (as opposed to print or payment), display the options Stop Timer and Continue. Printed guest checks (timer now off), when brought up for edit, display Restart Timer and Continue. Touch Continue to pick up the check normally, or touch Stop Timer or Start Timer to stop or start the timer respectively without picking up the guest check.

Pick-up and Delivery checks allow the operator to change the order date and time scheduled for the check. The button directly above Enter Card # displays Pick-up or Delivery and the currently scheduled date and time. Touch the button and select a new date and/or time by touching the corresponding buttons.

Touch Ignore Changes to cancel the current transaction when editing an existing check.

Touch Cancel Order to cancel the transaction when editing a new check.

Order Review Item Edit

Order Review - Item Edit Buttons

After selecting a menu item or modifier by touching it in the guest check window, the buttons available in the right section of the Order Review window change to allow item specific actions. (Many of the buttons presented are also available in the On-Screen Check Building window).

Touch Review Check to return to the Order Review window without applying any action.

Touch Back to Menu to return to the Order Entry window without applying any action.

Void Item is available after highlighting either a menu item or modifier by touching it in the Order Review window (or in the On-Screen Check Building window). Touch Void Item to void menu items from the current order or from previous order transactions. (Use Change or Void Modifiers, below, to void modifiers). Items with multiple quantities ordered will prompt for the number of items to void; enter the quantity to void at the prompt and touch OK. Confirm the void at the About to VOID: prompt by touching Yes, or touch No to quit without voiding the item. Depending upon system configuration, RPOWER may prompt for a manager's Passcode when voiding items from previous transactions.

Change or Void Modifier is available after highlighting a modifier, (not a menu item) in the Order Review window (Change Modifier from the On-Screen Check Building window) and allows the operator to re-enter and/or remove previously entered modifiers. After touching Change or Void Modifier all Add-On modifier panels attached to the menu item will be displayed sequentially, followed by any Special Modifier panels available to the menu item. Re-enter any mandatory modifiers and add (or remove using Error Correct) optional modifiers as the panels are presented. See Modifiers for details on modifiers and their behaviors.

Add Modifiers to Items is available after highlighting a modifier, (not a menu item) in the Order Review window (Add Mod(s) from the On-Screen Check Building window) and allows the operator to add additional optional add-on modifiers to the menu item while skipping re-entry of any mandatory or special modifiers. Touch Add Modifiers to Items and add (or remove using Error Correct) optional modifiers as the panels are presented.

Special Mods is available after highlighting either a menu item or its modifiers by touching them in the Order Review window (or in the On-Screen Check Building window). Unlike Add-on modifier panels, Special Modifier panels are only brought up at the operator's request. Touch Special Mods and select modifiers by touching them, use Error Correct to correct mistakes, touch Add-On Done when complete.

  • Note: To add Special Modifiers to a menu item with multiple quantities ordered and with differing modifiers already attached, touch the modifiers with which the Special Modifiers should print. Menu items with multiple quantities ordered and identical, or no, modification will prompt: Modify how many meals?, with the quantity ordered as the default; touch OK to apply the Special Modifiers to all items, or enter the number of items to modify and touch OK.

See Server is available after highlighting either a menu item or its modifiers by touching them in the Order Review window. Touch See Server and RPOWER will print vvv See Server vvv clearly on the remote preparation printers, highlighting the menu item.

  • Note: An Item Note (see below) is generally preferable to the use of See Server.

Item Note is available after highlighting either a menu item or its modifiers by touching them in the Order Review window (or in the On-Screen Check Building window). Touch Item Note and compose a note to attach to the menu item. See Item Note for details.

Hold Item(s) is available after highlighting a menu item (not a modifier) by touching it in the Order Review window. Touch Hold Item(s) to mark the menu item as held, highlighting it in plum. (This is the same button as Hold/Fire Item from the Order Review window).

Split Item(s) is available after highlighting a menu item (not a modifier) by touching it in the Order Review window. Touch Split Item(s) and select the seats to split the item over by touching a seat once, for equal weight, or again for multiple weight. Touch Continue to finalize split item seat selection. (This is the same button as Split Item from the Split Check window). See Split Check for details.

Hold & Fire

Example Hold & Fire Order

The Hold & Fire feature allows an operator to enter menu items for an entire order at once, but defer firing of all or part of the order to a later time.

Hold & Fire is typically implemented in one of two ways: In combination with Send & Continue, or in combination with Courses.

To use Hold & Fire in combination with Send & Continue, items to be immediately fired are ordered as usual, touching Send & Continue from the On-Screen Check Building window (or touching Review Order and then Send & Continue) fires those items. Next course menu items are then ordered as usual; touching Review Order and then Hold/Fire All displays the held items in plum. Touching Done exits the guest check.

  • Note: Send & Continue works as its name implies; it sends menu items to their designated preparation printers and leaves the operator active on the guest check to continue the order process.

To use Hold & Fire in combination with Courses, menu items are first ordered separated by course, using the appropriate Courses (See Coursing, above, for details). The operator then advances to the Order Review window by touching Review Order and touches Hold/Fire All. Items designated as first course are displayed highlighted in flashing dark blue and will not be held, items in subsequent courses are displayed highlighted in plum, and will be held. Touching Send & Done fires the first course items and exits the guest check.

  • Note: When used with Courses, Hold/Fire All is a tri-state toggle. Touching it once marks first course items as not held, all subsequent courses are marked as held. Touching it again marks all courses as held. Touching it a third time marks all courses as not held. Touching it yet again repeats.
  • Tip: To mark individual items as held, from the Order Review window, first touch Hold/Fire Item and then each item. Additional menu item touches toggle the status of each item.

RPOWER offers several ways to later fire held items, each depending upon system configuration:

Regardless of system configuration, the operator may always simply pick up the guest check, advance to the Order Review window by touching Review Order, and then touch Fire ALL Held & Done (or Fire ALL Held & Continue to fire held items and remain active on the guest check).

Operators using graphical table management may touch Fire Held at the bottom of the graphical table window and select a plum table to fire by touching it. Multiple held tables may be fired by touching Fire Held, then Fire Holds..., selecting multiple tables to fire by touching them, and then touching Do Fire Holds.

Operators using traditional table management may touch Fire Held at the bottom of the table or check selection window, select a plum table or check to fire by touching it, and then touch Send & Done from the Order Review window.

Duplicate Round

Example Dup Round

RPOWER allows the operator to duplicate a previously ordered round of drinks with just a few keystrokes, saving time and increasing accuracy.

RPOWER offers several ways to duplicate a round, each depending upon system configuration:

Regardless of system configuration, the operator may always simply pick up the guest check, advance to the Order Review window by touching Review Order, and then touch Dup Round.

Operators using graphical table management may touch Dup Round at the bottom of the graphical table window and select a table to duplicate by touching it.

Operators using traditional table management may touch Dup Round at the bottom of the table or check selection window and select a table or check to duplicate by touching it.

After pressing Dup Round, a view similar to the example shown is displayed, with the current guest check displayed on the left and the proposed round to duplicate on the right.

  • Note: Bar items are included in the proposed round while food items typically are not.

The operator has several options at this point:

To order the proposed round as presented, simply touch Send & Done.

To remove an item from the proposed round once, (but include it in the next round ordered) touch Skip Once, then the item to remove, and then Send & Done.

To remove one or more items from the proposed round permanently, (this and all future rounds ordered) touch the item or items to remove and then Send & Done.

To add an item on the current guest check to the proposed round, simply touch it (including food items) and then touch Send & Done.

To print the guest check, as well as sending the ordered round to the bar preparation area, touch Print Guest Check instead of Send & Done in any of the situations above.

To clear the proposed round and return to the Order Review window, touch Ignore Changes.

To clear the proposed round and return to the Order Entry window, touch Back to Menu.

Split Check

Seat Selection Window

RPOWER uses seats to split a guest check.

When a party requests separate checks prior to menu items being ordered, Seats are used to designate menu items seats as they are ordered. See Seat Selection, above, for details.

When a party requests separate checks after menu items are ordered, the Seat Selection window is used to designate menu items seats. Navigate to the Seat Selection window by picking up the guest check as usual, touching Review Order, and then touching Select Seats.

The Seat Selection window is divided into two main sections: Seat 1 is displayed in the left window and "owns" all menu items by default. Additional seats (initially Seat 2) and their menu items are displayed on the right. The red buttons displayed at the bottom of the panel ( 1 ,  2 ,  3 , etc) control which seat is displayed in the right window (the selected seat's button is displayed in blue). The brown Seat Range buttons (1-10, 11-20, 21-30) control the range of red seat buttons displayed. Touch a red seat button to select it.

Items are then moved from left to right (and right to left) by touching them, changing the seat displayed in the right window as needed. Items with multiple quantities are moved one per touch. To correct an item moved to an incorrect seat, first move the item back to seat one by touching it, then select the correct seat and move it there by touching it.

To split an item over multiple seats (e.g. a bottle of wine) first touch Split Item, and then the item to split. At the Split Item prompt, highlight the seats to split the item over by touching them once. (A fuchsia seat is selected, a green seat is not). Additional weight may be given to a seat by touching it again. A party of three, two of whom are together might need to split a bottle of wine two thirds/one third. This is accomplished by touching seat one twice, and seat two only once, giving seat one double weight. Touch Clear All to clear seat selections and start again, touch Continue when seat selection is complete, or touch Cancel to quit without splitting the item. Use Split Rest and the Split Item panel described above to split all items remaining on seat one over other seats.

  • Tip: RPOWER displays the number of items (not modifiers) distributed to each seat on the seat button itself to help accurately split checks.

Touch Done when seat selection is complete and to return to the Order Review window.

  • Tip: To clear all seat selections, touch Clear Seat Sel then Yes from the Order Review window.

Once all items have been seat selected, either through use of Seats or through the Seat Selection window, and the customers have requested their checks, it is a simple matter to actually create them. From the Order Review window touch Split Check. At the prompt, enter the number of split checks to create and touch OK. Bear in mind that the number of checks to create is not necessarily the same as the number of seats; two couples may be seated at four seats, but only want two checks. As long as the number of seats remaining exceeds the number of checks, the operator will be prompted to select the seats that comprise that check. Select seats by touching them, (selected seats turn fuchsia) touch a seat again to deselect it, if necessary, and use Next Check to make seat selections for the next check, if necessary. When RPOWER has sufficient information, the check is split. From the presented check selection window, touch Print ALL Guest Checks to print all the split checks, or touch Select/Print Check(s) to select individual checks to print by touching them, and finalize the selection by touching Do it!.

Server Quick FAQ

Time Clock and Reporting

How do I time-in?

In a Passcode secure system, enter your Passcode at the prompt.

In a non-Passcode secure system touch Other Options once, then Time Clock and enter your Passcode.

  • Tip: If Other Options is not available because a dining room, server, table or check selection window is displayed touch Switch Room and Back, or just Back if available. (Touch No at the Are you done? prompt in Passcode Secure systems).

If a message from management is displayed, it may be deleted after reading it. If Delete is greyed out, a reply is required; touch Reply, compose a reply, touch Send Message, touch Delete.

Select a job and touch Punch IN. (If prompted for "Room", select one).

How do I time-out for a break?

In a Passcode secure system, enter your Passcode at the prompt, touch Switch Room and Back, or just Back if available, touch Other Options once, then Time Clock, or...

In a non-Passcode secure system touch Other Options once, then Time Clock and enter your Passcode.

  • Tip: If Other Options is not available because a dining room, server, table or check selection window is displayed touch Switch Room

Touch Go On Break.

How do I time-in from a break?

In a Passcode secure system, enter your Passcode at the prompt, touch Switch Room and Back, or just Back if available, touch Other Options once, then Time Clock, or...

In a non-Passcode secure system touch Other Options once, then Time Clock and enter your Passcode.

  • Tip: If Other Options is not available because a dining room, server, table or check selection window is displayed touch Switch Room

Depending upon the time elapsed since the break began, touch Come Off Break, or Come Off Break (Early), or Come Off Break (Late). A manager's Passcode may be required to return from a break early or late.

If Come Off Break is greyed out, then an early return from a break is not permitted, touch Cancel and try again later.

How do I close my server bank?

In a Passcode secure system, enter your Passcode at the prompt, touch Switch Room and Back, or just Back if available, touch Other Options/More Options to locate Svr Bank Read or Close and press it, or...

In a non-Passcode secure system, touch Other Options/More Options to locate Svr Bank Read or Close and press it. Enter you Passcode at the prompt.

  • Tip: If Other Options is not available because a dining room, server, table or check selection window is displayed touch Switch Room and Back, or just Back if available. (Touch No at the Are you done? prompt in Passcode Secure systems).

If a Read or Close? prompt is presented touch Close.

Touch OK, touch No.

How do I time out?

In a Passcode secure system, enter your Passcode at the prompt, touch Switch Room and Back, or just Back if available, touch Other Options once, then Time Clock, or...

In a non-Passcode secure system touch Other Options once, then Time Clock and enter your Passcode.

  • Tip: If Other Options is not available because a dining room, server, table or check selection window is displayed touch Switch Room
  • Note: Servers are typically not permitted to Time-out with open checks. Servers must close, discount and close, void or transfer all open guest checks before Timing-out.

If a message from management is displayed, it may deleted after reading it. If Delete is greyed out, a reply is required; touch Reply, compose a reply, touch Send Message, touch Delete.

Touch Punch OUT.

If prompted, enter gross cash tips received and touch OK. If further prompted, enter amounts tipped-out to bus, bar, etc. Touch Save and Continue.

Guest Check Operations - Graphical Tables

How do I start a new guest check?

In a Passcode secure system, enter your Passcode at the prompt. In a non-passcode secure system a graphical view of the dining area should already be displayed, if not, touch Table.

Select a table, use Switch Rooms if necessary. If prompted, select your server name or, if necessary touch Other Find by ID and enter your Passcode.

If prompted, enter the number of guests.

How do I add-on to an existing check?

In a Passcode secure system, enter your Passcode at the prompt. In a non-passcode secure system a graphical view of the dining area should already be displayed, if not, touch Table.

Select a table, use Switch Rooms if necessary. Select the guest check.

How do I combine guest checks?

In a Passcode secure system, enter your Passcode at the prompt. In a non-passcode secure system a graphical view of the dining area should already be displayed, if not, touch Table.

Touch Other... at the bottom of the window, then touch Combine Checks.

Select checks to combine from those presented, and then touch Do Combine Checks.

How do I print a guest check?

In a Passcode secure system, enter your Passcode at the prompt. In a non-passcode secure system a graphical view of the dining area should already be displayed, if not, touch Table.

Touch Print Check and touch a table. To print multiple checks touch Print Check, then Print Checks..., select tables to print, touch Do Print Check.

  • Note: A guest check may also be printed by accessing it as if adding-on to it and touching Guest Check (or Review Check and Print Guest Check).

How do I authorize a credit or gift card?

In a Passcode secure system, enter your Passcode at the prompt. In a non-passcode secure system a graphical view of the dining area should already be displayed, if not, touch Table.

Select a table, use Switch Rooms if necessary. Select the guest check by touching it.

Swipe the card. If the card will be used to pay the entire balance of the guest check touch OK.

If the card will be used to pay only a part of the guest check balance, enter that amount (or select one of the fractional amounts from the keypad) and touch OK. If additional cards will be used for payment, swipe each card, and enter payments. Touch Print Check.

How do I close a guest check to cash?

In a Passcode secure system, enter your Passcode at the prompt. In a non-passcode secure system a graphical view of the dining area should already be displayed, if not, touch Table.

Touch Pay CASH and touch a table. To pay multiple checks touch Pay CASH, then Pay Checks CASH..., select tables to pay, touch Do Pay CASH.

Cash checks will be closed immediately, credit and gift card checks will request tip entry; enter the tip amount, touch OK, touch Close Check.

  • Note: In a non-Passcode secure system, enter your Passcode when prompted.
  • Note: A guest check may also be paid by accessing it as if adding-on to it, touching Review Check, and then Pay Check.

How do I close a guest check to a non-cash payment method?

  • Note: Cash checks may also be closed using this procedure.

In a Passcode secure system, enter your Passcode at the prompt. In a non-passcode secure system a graphical view of the dining area should already be displayed, if not, touch Table.

Touch Pay Check and touch a table. To pay multiple checks touch Pay Check, then Pay Checks..., select tables to pay, touch Do Pay Checks. Multiple check selection requires confirmation for each check; touch Yes.

Credit and gift card checks will request tip entry; enter the tip amount, touch OK, touch Close Check.

For all other checks, select the appropriate payment method by touching it. To close the check entirely to that payment method, touch OK. To pay only a part of the guest check balance using the payment method selected, enter that amount and touch OK. Touch the next payment box, the next payment method, and either pay the entire check balance to that payment method by touching OK, or enter a partial payment amount, touch OK, and repeat.

  • Note: A House Account payment method may require selection of an actual account; enter an Acct#, Ref#, Phone#, or Part of Account's Name and select the account.
  • Note: If the check being closed has more than one payment type that can be tipped, the operator must distribute the tips. Touch Enter Tip and the first payment box to tip, enter the corresponding tip and touch OK. Repeat for remaining tips. Touch Close Check.
  • Note: In a non-Passcode secure system, enter your Passcode when prompted.
  • Note: A guest check may also be paid by accessing it as if adding-on to it, touching Review Check, and then Pay Check.

Guest Check Operations - Traditional Tables, Table First

How do I start a new guest check?

In a Passcode secure system, enter your Passcode at the prompt. In a non-passcode secure system a Table or Room selection window should already be displayed, if not, touch Table.

Select a table, use Switch Rooms if necessary. If prompted, select your server name or, if necessary touch Other Find by ID and enter your Passcode.

If prompted, enter the number of guests.

How do I add-on to an existing check?

In a Passcode secure system, enter your Passcode at the prompt. In a non-passcode secure system a Table or Room selection window should already be displayed, if not, touch Table.

Select a table, use Switch Rooms if necessary. Select the guest check.

How do I combine guest checks?

  • Note: Guest checks cannot be easily combined using Table, use the following procedure to use Server instead.

In a Passcode Secure system, enter your Passcode at the prompt. If a Table or Room selection window is displayed, touch Back, then No. In a non-passcode secure system, touch Back at the Table or Room selection window.

Touch Server, and, in a non-Passcode secure system, touch Your Name.

Touch Combine Checks, select checks to combine, touch Do it!.

How do I print a guest check?

In a Passcode secure system, enter your Passcode at the prompt. In a non-passcode secure system a Table or Room selection window should already be displayed, if not, touch Table.

Select a table, use Switch Rooms if necessary. If only one unprinted check is present, touch Print Guest Check. To select from multiple checks, touch Select/Print Checks, select checks and touch Do it!. To print all checks touch Print ALL Guest Checks.

  • Note: A guest check may also be printed by accessing it as if adding-on to it and touching Guest Check (or Review Check and Print Guest Check).

How do I authorize a credit or gift card?

In a Passcode secure system, enter your Passcode at the prompt. In a non-passcode secure system a Table or Room selection window should already be displayed, if not, touch Table.

Select a table, use Switch Rooms if necessary. Select the guest check.

Swipe the card. If the card will be used to pay the entire balance of the guest check touch OK.

If the card will be used to pay only a part of the guest check balance, enter that amount (or select one of the fractional amounts from the keypad) and touch OK. If additional cards will be used for payment, swipe each card, and enter payments. Touch Print Check.

How do I close a guest check to cash?

In a Passcode secure system, enter your Passcode at the prompt. In a non-passcode secure system a Table or Room selection window should already be displayed, if not, touch Table.

Select a table, use Switch Rooms if necessary. Select the guest check.

If configured for multiple checks per table, touch Pay Checks CASH, select one or more checks to pay, and touch Do it!.

If configured for single check per table, the check will open to the Order Entry window. Touch Review Order, Pay Check, Cash and OK.

Cash checks will be closed immediately, credit and gift card checks will request tip entry; enter the tip amount, touch OK, touch Close Check.

  • Note: In a non-Passcode secure system, enter your Passcode when prompted.
  • Note: A guest check may also be paid by accessing it as if adding-on to it, touching Review Check, and then Pay Check.

How do I close a guest check to a non-cash payment method?

  • Note: Cash checks may also be closed using this procedure.

In a Passcode secure system, enter your Passcode at the prompt. In a non-passcode secure system a Table or Room selection window should already be displayed, if not, touch Table.

Select a table, use Switch Rooms if necessary. Select the guest check.

If configured for multiple checks per table, touch Pay Checks, select one or more checks to pay, and touch Do it!. (Multiple check selection requires confirmation for each check; touch Yes).

If configured for single check per table, the check will open to the Order Entry window. Touch Review Order, and Pay Check.

Credit and gift card checks will request tip entry; enter the tip amount, touch OK, touch Close Check.

For all other checks, select the appropriate payment method by touching it. To close the check entirely to that payment method, touch OK. To pay only a part of the guest check balance using the payment method selected, enter that amount and touch OK. Touch the next payment box, the next payment method, and either pay the entire check balance to that payment method by touching OK, or enter a partial payment amount, touch OK, and repeat.

  • Note: A House Account payment method may require selection of an actual account; enter an Acct#, Ref#, Phone#, or Part of Account's Name and select the account.
  • Note: If the check being closed has more than one payment type that can be tipped, the operator must distribute the tips. Touch Enter Tip and the first payment box to tip, enter the corresponding tip and touch OK. Repeat for remaining tips. Touch Close Check.
  • Note: In a non-Passcode secure system, enter your Passcode when prompted.
  • Note: A guest check may also be paid by accessing it as if adding-on to it, touching Review Check, and then Pay Check.

Guest Check Operations - Traditional Tables, Server First

How do I start a new guest check?

In a Passcode secure system, enter your Passcode at the prompt.

In a non-Passcode Secure system a Server selection window should already be displayed, if not, touch Server. Select Your Name. If Your Name is not displayed, either enter your Passcode at the prompt, or touch Other - Find by ID and enter your Passcode.

Touch New Check at the check selection window. (Note: This step will be omitted if the server has no open checks).

Select a table, use Switch Rooms if necessary.

If prompted, enter the number of guests.

How do I add-on to an existing check?

In a Passcode secure system, enter your Passcode at the prompt.

In a non-Passcode secure system a Server selection window should already be displayed, if not, touch Server. Touch Your Name.

Select the guest check.

How do I combine guest checks?

In a Passcode secure system, enter your Passcode at the prompt. In a non-Passcode secure system a Server selection window should already be displayed, if not, touch Server. Touch Your Name.

Touch Combine Checks, select checks to combine, touch Do it!.

How do I print a guest check

In a Passcode secure system, enter your Passcode at the prompt. In a non-Passcode secure system a Server selection window should already be displayed, if not, touch Server. Touch Your Name.

If only one unprinted check is present, touch Print Guest Check. To select from multiple checks, touch Select/Print Checks, select checks and touch Do it!. To print all checks touch Print ALL Guest Checks.

  • Note: A guest check may also be printed by accessing it as if adding-on to it and touching Guest Check (or Review Check and Print Guest Check)..

How do I authorize a credit or gift card?

In a Passcode secure system, enter your Passcode at the prompt.

In a non-Passcode secure system a Server selection window should already be displayed, if not, touch Server. Touch Your Name.

Select the guest check and swipe the card.

If the card will be used to pay the entire balance of the guest check touch OK.

If the card will be used to pay only a part of the guest check balance, enter that amount (or select one of the fractional amounts from the keypad) and touch OK. If additional cards will be used for payment, swipe each card, and enter payments. Touch Print Check.

How do I close a guest check to cash?

In a Passcode secure system, enter your Passcode at the prompt.

In a non-Passcode secure system, a Server selection window should already be displayed, if not, touch Server. Touch Your Name.

Touch Pay Checks CASH, select one or more checks to pay, and touch Do it!.

Cash checks will be closed immediately, credit and gift card checks will request tip entry; enter the tip amount, touch OK, touch Close Check.

  • Note: In a non-Passcode secure system, enter your Passcode when prompted.
  • Note: A guest check may also be paid by accessing it as if adding-on to it, touching Review Check, and then Pay Check.

How do I close a guest check to a non-cash payment method?

  • Note: Cash checks may also be closed using this procedure.

In a Passcode secure system, enter your Passcode at the prompt.

In a non-Passcode secure system, a Server selection window should already be displayed, if not, touch Server. Touch Your Name.

Touch Pay Checks, select one or more checks to pay, and touch Do it!. Multiple check selection requires confirmation for each check; touch Yes.

Credit and gift card checks will request tip entry; enter the tip amount, touch OK, touch Close Check.

For all other checks, select the appropriate payment method by touching it. To close the check entirely to that payment method, touch OK. To pay only a part of the guest check balance using the payment method selected, enter that amount and touch OK. Touch the next payment box, the next payment method, and either pay the entire check balance to that payment method by touching OK, or enter a partial payment amount, touch OK, and repeat.

  • Note: A House Account payment method may require selection of an actual account; enter an Acct#, Ref#, Phone#, or Part of Account's Name and select the account.
  • Note: If the check being closed has more than one payment type that can be tipped, the operator must distribute the tips. Touch Enter Tip and the first payment box to tip, enter the corresponding tip and touch OK. Repeat for remaining tips. Touch Close Check.
  • Note: In a non-Passcode secure system, enter your Passcode when prompted.
  • Note: A guest check may also be paid by accessing it as if adding-on to it, touching Review Check, and then Pay Check.

Order Entry

How do I log off and secure the workstation?

From an inactive Order Entry window touch Log Off.

How do I know if an item has been 86'd?

The button will display a zero quantity in the bottom-right and the button itself will be displayed in a washed out color.

How do I know the quantity remaining of an item?

If the Countdown feature is in use, the button will display its quantity remaining in the bottom-right. The button itself may also turn bright red at a critical level.

How do I get to the Order Review window?

From the Order Entry window, touch Review Order.

How do I change the order type?

From the Order Entry window, touch Pick Up, then touch Dine-In, Pick-Up or Delivery.

How do I use the Error Correct button?

Touch Error Correct and then the button for any item in the current order to remove it from the order. Items with multiple quantities will all be removed. To remove only part of the quantity ordered, touch Error Correct, then the quantity to leave remaining, and then the menu item button.

How do I use the Special Mods button?

Touch Special Mods in the bottom-left of the Order Entry window before ordering a menu item, its Special Modifier panel, if any, will be displayed after any add-on panels. Touched After ordering a menu item with Special Modifier panels available to it, the appearance of Special Mods will have changed to display the name of the menu item itself and will call those panels.

How do I send an order to the kitchen or bar?

Touch Send & Done in the bottom-left of the Order Entry window to send menu items to their respective preparation areas and exit the guest check. (Or touch Review Order and then Send & Done from the Order Review window.)

Why is Send & Done sometimes replaced by Done?

If no remote printers are designated for the items in the current order, Done is displayed. Touching it will exit the guest check, items will not print to the kitchen or bar.

How do I use the Guest Check button?

Touch Guest Check in the bottom-left of the Order Entry window to print and exit the guest check and send menu items to their respective preparation areas. (Or touch Review Order and then Print Guest Check from the Order Review window.)

How do I use the quantity buttons?

Quantity buttons, are displayed across the bottom of the Order Entry panel. To order four items, touch 4 and then the item. If seat buttons are displayed instead, touch any Seat twice to display quantity buttons.

How can I see a description of a menu item?

Describe... may be present on certain menu panels or on the switch panel, depending upon system configuration. Touch Describe... and then a menu item button to view a preparation description of the menu item.

How do I correct errors?

Three ways:

Touch Error Correct and then the button for any item in the current order to remove it from the order. Items with multiple quantities will all be removed. To remove only part of the quantity ordered, touch Error Correct, then the quantity to leave remaining, and then the menu item button.

Touch Void Item after highlighting an item in either the On-Screen Check Building window or in the Order Review window. Enter a void quantity if prompted, confirm the void by touching Yes.

Touch Cancel Order (new check) or Ignore Changes (existing check) from the Order Review window to cancel the current transaction. Confirm by touching Yes.

How do I attach a note to a menu item?

Touch Item Note after highlighting an item in either the On-Screen Check Building window or in the Order Review window. Compose a note and touch Save, touch Both if prompted Print where?.

How do I use the course buttons?

Course buttons (***1***, ***2***, ***3***, etc.) are used to separate menu items on kitchen printers. Course one, ***1***, is selected by default, and is highlighted in light green to indicate this. All items eligible for coursing will be included in course one as they are ordered. To change to a subsequent course, touch its button; subsequent menu items ordered become part of that course. Change back to a previously selected course, if necessary, by touching it.

An additional course, *TO GO*, may also be available. Use *TO GO* to clearly indicate to the kitchen those items that should be timed and packed "TO GO".

How do I do seat selection while ordering?

If seat selection is on for all orders, the operator will be prompted to seat select each item. If seat selection is used sometimes, Seats will have replaced the quantity buttons at the bottom of the Order Entry window. If Seats are not displayed, enter a quantity of 999.

Seat one is selected by default, and is highlighted in alternating pink and light blue to indicate this. Until changed, all items subsequently ordered will be associated with seat one. To change to a subsequent seat, touch its button. Until changed again, subsequent menu items ordered become associated with that seat. Change back to a previously selected seat, if necessary, by touching it.

On-Screen Check Building

If configured, the left section of the Order Entry window is used for On-Screen Check Building. Menu items, modifiers, quantities, courses, seat numbers and notes are displayed here as they are added for instant reference. The window also contains shortcut keys duplicating many of those found in the Order Review window.

How do I use the Item Note button?

Touch Item Note after highlighting an item or any of its modifiers in either the On-Screen Check Building window or the Order Review window. Compose a note and touch Save, touch Both if prompted Print where?.

How do I use the Void Item button?

Touch Void Item after highlighting an item in either the On-Screen Check Building window or in the Order Review window to void an item from the guest check. Enter a void quantity if prompted, confirm the void by touching Yes.

How do I use the Change Modifier button?

Touch Change Modifier after highlighting a modifier, (not a menu item) in either the On-Screen Check Building window or the Order Review window to re-enter previously entered modifiers. Select from the Add-On and Special modifier panels presented.

How do I use the Customer button?

Touch Customer at any time during or prior to order entry from either the On-Screen Check Building window or the Order Review to associate a customer with that order. Either an actual customer from the system database, or a simple "label" (John, Red Shirt, Blue Hat, etc) may be attached, depending upon system configuration. This may be done for a variety of reasons, including accumulation of loyalty points, identification of a vip, to allow tip entry when presenting a house account check, or for simplification of guest check management.

If prompted Select from database?, touch No to simply attach a label, touch Yes to search for an actual customer in the database. Enter Acct#, Ref#, Phone#, or Part of Customer's Name; most commonly the first few letters of the customer's last name. Select the customer from those matches presented.

How do I use the Send & Continue button?

Touch Send & Continue from either the On-Screen Check Building window or the Order Review window to send menu items to their designated preparation areas while leaving the operator active on the guest check to continue order entry. Send & Continue is often used in combination with the Hold & Fire feature.

How do I use the Add Mod(s) button?

Touch Add Mod(s) after highlighting a menu item or any of its modifiers in either the On-Screen Check Building window or in the Order Review window to add additional optional add-on modifiers to the menu item.

Order Review

After picking up the guest check, touch Review Order from the Order Entry window to advance to the Order Review window.

How do I scroll the guest check window?

Use the navigation buttons located along the left side of the guest check window. Use Home to scroll to the top of the check, Page Up to scroll one page up, Page Dn to scroll one page down and End to scroll to the bottom of the check.

  • Tip: The operator may also drag a finger up or down in the far right of the guest check window to scroll the display.

How do I hold menu items?

The Hold & Fire feature allows an operator to enter menu items for an entire order at once, but defer firing of all or part of the order to a later time. The are two ways to do this: With Send & Continue, or with Courses.

To use Hold & Fire with Send & Continue, order items to be immediately fired and touch Send & Continue (from On-Screen Check Building or from Order Review). Then order next course menu items, touch Review Order, touch Hold/Fire All. Held items are displayed in plum. Touch Done to exit the guest check.

To use Hold & Fire with Courses, menu items are first ordered separated by course (See How do I use courses, above, for details). Then touch Review Order and Hold/Fire All. First course items are highlighted in flashing dark blue and will be fired, items in subsequent courses are highlighted in plum, and will be held.. Touch Send & Done to fire first course items and exit the guest check.

  • Note: When used with Courses, Hold/Fire All is a tri-state toggle. Touching it once marks first course items as not held, all subsequent courses as held. Touching it again marks all courses as held. Touching it a third time marks all courses as not held. Touching it yet again repeats.

How do I fire held menu items?

Using graphical table management, touch Fire Held from the graphical table window and touch a table to fire. To fire multiple tables, touch Fire Held, then Fire Holds..., select tables to fire, touch Do Fire Holds, or...

...Using traditional table management touch Fire Held at the bottom of the table or check selection window, select table or check to fire, touch Send & Done from the Order Review window, or...

...Pick up the guest check, touch Review Order, touch Fire ALL Held & Done.

How do I enter a PLU or UPC number?

From the Order Review window, touch PLU or UPC # and use the numeric keypad to make an entry, touch OK when complete. Depending upon system configuration, PLU or UPC # may also be available from the Switches or one or more Menu Panels.

How do I use the Customer button?

From the Order Review window, touch Customer at any time during order entry to associate a customer with that order. Either an actual customer from the system database, or a simple "label" (John, Red Shirt, Blue Hat, etc) may be attached, depending upon system configuration. This may be done for a variety of reasons, including accumulation of loyalty points, identification of a vip, to allow tip entry when presenting a house account check, or for simplification of guest check management. (Customer may also be accessed from the On-Screen Check Building window).

If prompted Select from database?, touch No to simply attach a label, touch Yes to search for an actual customer in the database. Enter Acct#, Ref#, Phone#, or Part of Customer's Name; most commonly the first few letters of the customer's last name. Select the customer from those matches presented.

How do I enter customer ship-to information?

From the Order Review window, touch Ship-To and enter shipping information including phone and email for the customer. Touch Save when complete, or touch Cancel to quit without saving.

How do I apply a discount or coupon?

From the Order Review window, touch Discounts & Coupons and select the appropriate discount, coupon, gratuity or tax exemption. A manager's Passcode may be required. (Discounts & Coupons may also be accessed after touching Pay Check).

How do I apply a gratuity to a guest check?

See above, How do I apply a discount or coupon?.

How do I get back to the Order Entry window?

From the Order Review window, touch Back to Menu.

How do I send an order to the kitchen or bar?

From the Order Review window, touch Send & Done to send menu items to their respective preparation areas and exit the guest check. (Send &Done may also be accessed from the On-Screen Check Building window).

Why is Send & Done sometimes replaced by Done?

If no remote printers are designated for the items in the current order, Done is displayed. Touching it will exit the guest check, items will not print to the kitchen or bar.

How do I send items and remain active on the guest check?

From the Order Review window, touch Send & Continue. (Send &Continue may also be accessed from the On-Screen Check Building window).

How do I re-send items to the kitchen or bar?

If made available by system configuration, from the Order Review window, touch Re-Send & Done.

How do I print a guest check?

from the Order Review window, touch Print Guest Check to print and exit the guest check and send menu items to their respective preparation areas. (Or touch Guest Check from the On-Screen Check Building window). See How do I print a guest check? for other options.

How do I print a check split?

RPOWER allows the operator to print a check split fractionally without actually distributing menu items seat by seat.

From Order Review touch Print Split Check then select seats to split the check over. Touch a seat once for an equal share, touch it twice to double its share. Touch Continue when complete or touch Clear All to start over.

How do I authorize a credit or gift card?

From either the Order Entry or the Order Review window, swipe the card and touch OK. See How do I authorize a credit or gift card? for details.

How do I pay a guest check?

From the Order Review window, touch Pay Check, enter your Passcode if prompted, select Payment Method, touch OK or, if prompted, enter tip amount, touch OK, touch Close Check. See How do I close a guest check to cash? or How do I close a guest check to a non-cash payment method?

How do I duplicate a round or drinks?

From the Order Review window, touch Dup Round. The current guest check is displayed on the left and the proposed round to duplicate on the right. To order the proposed round as presented, touch Send & Done. To remove an item from the proposed round once, touch Skip Once, the item to remove, and Send & Done. To remove an item from the proposed round permanently, touch the item to remove and Send & Done. To add an item on the current guest check to the proposed round, touch it (including food items) and Send & Done.

How do I do seat selection after ordering?

To designate seats as items are ordered, see How do I do seat selection while ordering?, above, for details.

To designate seats after items have been ordered, from the Order Review window, touch Select Seats. All items are displayed on Seat 1 on the left, subsequent seats are displayed on the right; touch a red seat button to change that seat.

Move items by touching them, changing the right seat as needed. To correct errors, move the item back to seat one, then to the correct seat.

To split an item over multiple seats first touch Split Item, and then the item. Select the seats to split the item over by touching them once. Additional weight may be given to a seat by touching it again. Touch Continue when done.

Touch Done when seat selection is complete to return to Order Review.

To then split the check by seat see below, [[Server_Reference_Guide#How do I split a guest check?|How do I split a guest check?}}.

How do I clear seat selections

From the Order Review window, touch Clear Seat Sel, touch Yes.

How do I split a guest check?

Once all items have been seat selected, from the Order Review window touch Split Check. Enter the number of split checks and touch OK. If necessary, select seats by touching them, touch a seat again to deselect it if selected in error. If necessary, touch Next Check to make seat selections for the next check. Once the check is split, touch Print ALL Guest Checks to print all, or touch Select/Print Check(s), select checks to print, touch Do it!.

How do I validate a hotel room or guest?

From the Order Review window, touch Inquire Room, enter a room number or the first few letters of the guest name, touch Enter.

How do I transfer a check to another table?

From the Order Review window, touch Transfer Table and select another table, changing room if necessary. Touch Yes at the Transfer server upon receipt? prompt to transfer the operator as well, touch No to just transfer the table. Touch OK.

How do I transfer a check to another operator?

From the Order Review window, touch Transfer Server and select another operator, using Other - Find by ID if necessary. Touch Yes at the Transfer table upon receipt? prompt to transfer the table number as well, touch No to just transfer the operator. Touch OK.

How do I pick up a transferred check?

If the check was transferred to you explicitly, you will receive the prompt: n check(s) pending transfer. Review your checks? on your next log-in. Touch Yes, pick up the fuchsia check, touch OK to confirm.

If the check was merely transferred out, the table or check will be displayed in fuchsia. Pick up the check as usual, and touch OK at the prompt.

How do I change the number of guests on a check?

From the Order Review window, touch Change #Guests, choose from  1  to  24  or touch Enter Number, enter any number and touch OK.

How do I manually enter a gift or credit card number?

From the Order Review window, touch Enter Card # and enter the card number. Touch OK. Use  x  to enter obscured card numbers.

How do I start, stop or re-start the timer for timed items?

From the Order Review window, touch Start Timer, Stop Timer or Restart Timer

How do I change the needed date or time on a pick-up or delivery order?

From the Order Review window, touch the button directly above Enter Card # displaying Pick-up or Delivery and the currently scheduled date and time. Select a new date and/or time.

How do I remove a credit card authorization?

From the Order Review window, touch Void CC Auth, touch Yes.

How do I void an entire check?

From the Order Review window, touch Void Check, touch a Void Reason. (A manager's Passcode may be required to perform this operation).

How do I cancel the current transaction?

From the Order Review window, touch Cancel Order when editing a new check, touch Ignore Changes when editing an existing check.

How do I attach an item note?

Touch Item Note after highlighting an item or any of its modifiers in the Order Review window. Compose a note and touch Save, touch Both if prompted Print where?. (Item Note may also be accessed from the On-Screen Check Building window).

How do I void an item?

Touch Void Item after highlighting an item in the Order Review window. Enter a void quantity if prompted, confirm the void by touching Yes. (A manager's Passcode may be required to perform this operation). (Void Item may also be accessed from the On-Screen Check Building window).

How do I change a modifier?

Touch Change or Void Modifier after highlighting a modifier, (not a menu item) in the Order Review window. Select from the Add-On and Special modifier panels presented. (Change Modifier may also be accessed from the On-Screen Check Building window).

How do I add modifiers to an item?

Touch Add Modifiers to Item(s) after highlighting a menu item or any of its modifiers in the Order Review window, select modifiers, touch Add-On Done. (Add Mod(s) may also be accessed from the On-Screen Check Building window).

How do I add special modifiers to an item?

Touch Special Mods after highlighting a menu item or any of its modifiers, in the Order Review window, select modifiers, touch Add-On Done. (Special Mods may also be accessed from the Order Entry window).

How do I attach a "See Server" note to an item?

Touch See Server after highlighting a menu item or any of its modifiers in the Order Review window..

How do I split an item?

Touch Split Item after highlighting an item in the Order Review window, touch the seats to split the item over, once for single weight and multiple times for multiple weight. Touch Continue.

How do I go back if I highlight an item by mistake?

Touch Review Check to return to the Order Review window or touch Back to Menu to return to the Order Entry window.

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