Server Quick FAQ

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Contents

Time Clock and Reporting

How do I time in?

In a Passcode secure system, enter your Passcode at the prompt.

In a non-Passcode secure system touch Other Options once, then Time Clock and enter your Passcode.

If a message from management is displayed, it may be deleted after reading it. If Delete is greyed out, a reply is required; touch Reply, compose a reply, touch Send Message, touch Delete.

Select a job and touch Punch IN. (If prompted for "Room", select one).

How do I time-out for a break?

In a Passcode secure system, enter your Passcode at the prompt, touch Switch Room and Back, or just Back if available, touch Other Options once, then Time Clock, or...

In a non-Passcode secure system touch Other Options once, then Time Clock and enter your Passcode.

  • Tip: If Other Options is not available because a dining room, server, table or check selection window is displayed touch Switch Room

Touch Go On Break.

How do I time-in from a break?

In a Passcode secure system, enter your Passcode at the prompt, touch Switch Room and Back, or just Back if available, touch Other Options once, then Time Clock, or...

In a non-Passcode secure system touch Other Options once, then Time Clock and enter your Passcode.

  • Tip: If Other Options is not available because a dining room, server, table or check selection window is displayed touch Switch Room

Depending upon the time elapsed since the break began, touch Come Off Break, or Come Off Break (Early), or Come Off Break (Late). A manager's Passcode may be required to return from a break early or late.

If Come Off Break is greyed out, then an early return from a break is not permitted, touch Cancel and try again later.

How do I close my server bank?

In a Passcode secure system, enter your Passcode at the prompt, touch Switch Room and Back, or just Back if available, touch Other Options/More Options to locate Svr Bank Read or Close and press it, or...

In a non-Passcode secure system, touch Other Options/More Options to locate Svr Bank Read or Close and press it. Enter you Passcode at the prompt.

  • Tip: If Other Options is not available because a dining room, server, table or check selection window is displayed touch Switch Room and Back, or just Back if available. (Touch No at the Are you done? prompt in Passcode Secure systems).

If a Read or Close? prompt is presented touch Close.

Touch OK, touch No.

How do I time out?

In a Passcode secure system, enter your Passcode at the prompt, touch Switch Room and Back, or just Back if available, touch Other Options once, then Time Clock, or...

In a non-Passcode secure system touch Other Options once, then Time Clock and enter your Passcode.

  • Tip: If Other Options is not available because a dining room, server, table or check selection window is displayed touch Switch Room

If a message from management is displayed, it may deleted after reading it. If Delete is greyed out, a reply is required; touch Reply, compose a reply, touch Send Message, touch Delete.

Touch Punch OUT.

If prompted, enter gross cash tips received and touch OK. If further prompted, enter amounts tipped-out to bus, bar, etc. Touch Save and Continue.

Guest Check Operations - Graphical Tables

How do I start a new guest check?

In a Passcode secure system, enter your Passcode at the prompt. In a non-passcode secure system a graphical view of the dining area should already be displayed, if not, touch Table.

Select a table, use Switch Rooms if necessary. If prompted, select your server name or, if necessary touch Other Find by ID and enter your Passcode.

If prompted, enter the number of guests.

How do I add-on to an existing check?

In a Passcode secure system, enter your Passcode at the prompt. In a non-passcode secure system a graphical view of the dining area should already be displayed, if not, touch Table.

Select a table, use Switch Rooms if necessary. Select the guest check.

How do I combine guest checks?

In a Passcode secure system, enter your Passcode at the prompt. In a non-passcode secure system a graphical view of the dining area should already be displayed, if not, touch Table.

Touch Other... at the bottom of the window, then touch Combine Checks.

Select checks to combine from those presented, and then touch Do Combine Checks.

How do I print a guest check?

In a Passcode secure system, enter your Passcode at the prompt. In a non-passcode secure system a graphical view of the dining area should already be displayed, if not, touch Table.

Touch Print Check and touch a table. To print multiple checks touch Print Check, then Print Checks..., select tables to print, touch Do Print Check.

  • Note: A guest check may also be printed by accessing it as if adding-on to it and touching Guest Check (or Review Check and Print Guest Check).

How do I authorize a credit or gift card?

In a Passcode secure system, enter your Passcode at the prompt. In a non-passcode secure system a graphical view of the dining area should already be displayed, if not, touch Table.

Select a table, use Switch Rooms if necessary. Select the guest check by touching it.

Swipe the card. If the card will be used to pay the entire balance of the guest check touch OK.

If the card will be used to pay only a part of the guest check balance, enter that amount (or select one of the fractional amounts from the keypad) and touch OK. If additional cards will be used for payment, swipe each card, and enter payments. Touch Print Check.

How do I close a guest check to cash?

In a Passcode secure system, enter your Passcode at the prompt. In a non-passcode secure system a graphical view of the dining area should already be displayed, if not, touch Table.

Touch Pay CASH and touch a table. To pay multiple checks touch Pay CASH, then Pay Checks CASH..., select tables to pay, touch Do Pay CASH.

Cash checks will be closed immediately, credit and gift card checks will request tip entry; enter the tip amount, touch OK, touch Close Check.

  • Note: In a non-Passcode secure system, enter your Passcode when prompted.
  • Note: A guest check may also be paid by accessing it as if adding-on to it, touching Review Check, and then Pay Check.

How do I close a guest check to a non-cash payment method?

  • Note: Cash checks may also be closed using this procedure.

In a Passcode secure system, enter your Passcode at the prompt. In a non-passcode secure system a graphical view of the dining area should already be displayed, if not, touch Table.

Touch Pay Check and touch a table. To pay multiple checks touch Pay Check, then Pay Checks..., select tables to pay, touch Do Pay Checks. Multiple check selection requires confirmation for each check; touch Yes.

Credit and gift card checks will request tip entry; enter the tip amount, touch OK, touch Close Check.

For all other checks, select the appropriate payment method by touching it. To close the check entirely to that payment method, touch OK. To pay only a part of the guest check balance using the payment method selected, enter that amount and touch OK. Touch the next payment box, the next payment method, and either pay the entire check balance to that payment method by touching OK, or enter a partial payment amount, touch OK, and repeat.

  • Note: A House Account payment method may require selection of an actual account; enter an Acct#, Ref#, Phone#, or Part of Account's Name and select the account.
  • Note: If the check being closed has more than one payment type that can be tipped, the operator must distribute the tips. Touch Enter Tip and the first payment box to tip, enter the corresponding tip and touch OK. Repeat for remaining tips. Touch Close Check.
  • Note: In a non-Passcode secure system, enter your Passcode when prompted.
  • Note: A guest check may also be paid by accessing it as if adding-on to it, touching Review Check, and then Pay Check.

Guest Check Operations - Traditional Tables, Table First

How do I start a new guest check?

In a Passcode secure system, enter your Passcode at the prompt. In a non-passcode secure system a Table or Room selection window should already be displayed, if not, touch Table.

Select a table, use Switch Rooms if necessary. If prompted, select your server name or, if necessary touch Other Find by ID and enter your Passcode.

If prompted, enter the number of guests.

How do I add-on to an existing check?

In a Passcode secure system, enter your Passcode at the prompt. In a non-passcode secure system a Table or Room selection window should already be displayed, if not, touch Table.

Select a table, use Switch Rooms if necessary. Select the guest check.

How do I combine guest checks?

  • Note: Guest checks cannot be easily combined using Table, use the following procedure to use Server instead.

In a Passcode Secure system, enter your Passcode at the prompt. If a Table or Room selection window is displayed, touch Back, then No. In a non-passcode secure system, touch Back at the Table or Room selection window.

Touch Server, and, in a non-Passcode secure system, touch Your Name.

Touch Combine Checks, select checks to combine, touch Do it!.

How do I print a guest check?

In a Passcode secure system, enter your Passcode at the prompt. In a non-passcode secure system a Table or Room selection window should already be displayed, if not, touch Table.

Select a table, use Switch Rooms if necessary. If only one unprinted check is present, touch Print Guest Check. To select from multiple checks, touch Select/Print Checks, select checks and touch Do it!. To print all checks touch Print ALL Guest Checks.

  • Note: A guest check may also be printed by accessing it as if adding-on to it and touching Guest Check (or Review Check and Print Guest Check).

How do I authorize a credit or gift card?

In a Passcode secure system, enter your Passcode at the prompt. In a non-passcode secure system a Table or Room selection window should already be displayed, if not, touch Table.

Select a table, use Switch Rooms if necessary. Select the guest check.

Swipe the card. If the card will be used to pay the entire balance of the guest check touch OK.

If the card will be used to pay only a part of the guest check balance, enter that amount (or select one of the fractional amounts from the keypad) and touch OK. If additional cards will be used for payment, swipe each card, and enter payments. Touch Print Check.

How do I close a guest check to cash?

In a Passcode secure system, enter your Passcode at the prompt. In a non-passcode secure system a Table or Room selection window should already be displayed, if not, touch Table.

Select a table, use Switch Rooms if necessary. Select the guest check.

If configured for multiple checks per table, touch Pay Checks CASH, select one or more checks to pay, and touch Do it!.

If configured for single check per table, the check will open to the Order Entry window. Touch Review Order, Pay Check, Cash and OK.

Cash checks will be closed immediately, credit and gift card checks will request tip entry; enter the tip amount, touch OK, touch Close Check.

  • Note: In a non-Passcode secure system, enter your Passcode when prompted.
  • Note: A guest check may also be paid by accessing it as if adding-on to it, touching Review Check, and then Pay Check.

How do I close a guest check to a non-cash payment method?

  • Note: Cash checks may also be closed using this procedure.

In a Passcode secure system, enter your Passcode at the prompt. In a non-passcode secure system a Table or Room selection window should already be displayed, if not, touch Table.

Select a table, use Switch Rooms if necessary. Select the guest check.

If configured for multiple checks per table, touch Pay Checks, select one or more checks to pay, and touch Do it!. (Multiple check selection requires confirmation for each check; touch Yes).

If configured for single check per table, the check will open to the Order Entry window. Touch Review Order, and Pay Check.

Credit and gift card checks will request tip entry; enter the tip amount, touch OK, touch Close Check.

For all other checks, select the appropriate payment method by touching it. To close the check entirely to that payment method, touch OK. To pay only a part of the guest check balance using the payment method selected, enter that amount and touch OK. Touch the next payment box, the next payment method, and either pay the entire check balance to that payment method by touching OK, or enter a partial payment amount, touch OK, and repeat.

  • Note: A House Account payment method may require selection of an actual account; enter an Acct#, Ref#, Phone#, or Part of Account's Name and select the account.
  • Note: If the check being closed has more than one payment type that can be tipped, the operator must distribute the tips. Touch Enter Tip and the first payment box to tip, enter the corresponding tip and touch OK. Repeat for remaining tips. Touch Close Check.
  • Note: In a non-Passcode secure system, enter your Passcode when prompted.
  • Note: A guest check may also be paid by accessing it as if adding-on to it, touching Review Check, and then Pay Check.

Guest Check Operations - Traditional Tables, Server First

How do I start a new guest check?

In a Passcode secure system, enter your Passcode at the prompt.

In a non-Passcode Secure system a Server selection window should already be displayed, if not, touch Server. Select Your Name. If Your Name is not displayed, either enter your Passcode at the prompt, or touch Other - Find by ID and enter your Passcode.

Touch New Check at the check selection window. (Note: This step will be omitted if the server has no open checks).

Select a table, use Switch Rooms if necessary.

If prompted, enter the number of guests.

How do I add-on to an existing check?

In a Passcode secure system, enter your Passcode at the prompt.

In a non-Passcode secure system a Server selection window should already be displayed, if not, touch Server. Touch Your Name.

Select the guest check.

How do I combine guest checks?

In a Passcode secure system, enter your Passcode at the prompt. In a non-Passcode secure system a Server selection window should already be displayed, if not, touch Server. Touch Your Name.

Touch Combine Checks, select checks to combine, touch Do it!.

How do I print a guest check

In a Passcode secure system, enter your Passcode at the prompt. In a non-Passcode secure system a Server selection window should already be displayed, if not, touch Server. Touch Your Name.

If only one unprinted check is present, touch Print Guest Check. To select from multiple checks, touch Select/Print Checks, select checks and touch Do it!. To print all checks touch Print ALL Guest Checks.

  • Note: A guest check may also be printed by accessing it as if adding-on to it and touching Guest Check (or Review Check and Print Guest Check)..

How do I authorize a credit or gift card?

In a Passcode secure system, enter your Passcode at the prompt.

In a non-Passcode secure system a Server selection window should already be displayed, if not, touch Server. Touch Your Name.

Select the guest check and swipe the card.

If the card will be used to pay the entire balance of the guest check touch OK.

If the card will be used to pay only a part of the guest check balance, enter that amount (or select one of the fractional amounts from the keypad) and touch OK. If additional cards will be used for payment, swipe each card, and enter payments. Touch Print Check.

How do I close a guest check to cash?

In a Passcode secure system, enter your Passcode at the prompt.

In a non-Passcode secure system, a Server selection window should already be displayed, if not, touch Server. Touch Your Name.

Touch Pay Checks CASH, select one or more checks to pay, and touch Do it!.

Cash checks will be closed immediately, credit and gift card checks will request tip entry; enter the tip amount, touch OK, touch Close Check.

  • Note: In a non-Passcode secure system, enter your Passcode when prompted.
  • Note: A guest check may also be paid by accessing it as if adding-on to it, touching Review Check, and then Pay Check.

How do I close a guest check to a non-cash payment method?

  • Note: Cash checks may also be closed using this procedure.

In a Passcode secure system, enter your Passcode at the prompt.

In a non-Passcode secure system, a Server selection window should already be displayed, if not, touch Server. Touch Your Name.

Touch Pay Checks, select one or more checks to pay, and touch Do it!. Multiple check selection requires confirmation for each check; touch Yes.

Credit and gift card checks will request tip entry; enter the tip amount, touch OK, touch Close Check.

For all other checks, select the appropriate payment method by touching it. To close the check entirely to that payment method, touch OK. To pay only a part of the guest check balance using the payment method selected, enter that amount and touch OK. Touch the next payment box, the next payment method, and either pay the entire check balance to that payment method by touching OK, or enter a partial payment amount, touch OK, and repeat.

  • Note: A House Account payment method may require selection of an actual account; enter an Acct#, Ref#, Phone#, or Part of Account's Name and select the account.
  • Note: If the check being closed has more than one payment type that can be tipped, the operator must distribute the tips. Touch Enter Tip and the first payment box to tip, enter the corresponding tip and touch OK. Repeat for remaining tips. Touch Close Check.
  • Note: In a non-Passcode secure system, enter your Passcode when prompted.
  • Note: A guest check may also be paid by accessing it as if adding-on to it, touching Review Check, and then Pay Check.

Order Entry

How do I know if an item has been 86'd?

The button will display a zero quantity in the bottom-right and the button itself will be displayed in a washed out color.

How do I know the quantity remaining of an item?

If the Countdown feature is in use, the button will display its quantity remaining in the bottom-right. The button itself may also turn bright red at a critical level.

How do I get to the Order Review window?

From the Order Entry window, touch Review Order.

How do I change the order type?

From the Order Entry window, touch Pick Up, then touch Dine-In, Pick-Up or Delivery.

How do I use the Error Correct button?

Touch Error Correct and then the button for any item in the current order to remove it from the order. Items with multiple quantities will all be removed. To remove only part of the quantity ordered, touch Error Correct, then the quantity to leave remaining, and then the menu item button.

How do I use the Special Mods button?

Touch Special Mods in the bottom-left of the Order Entry window before ordering a menu item, its Special Modifier panel, if any, will be displayed after any add-on panels. Touched After ordering a menu item with Special Modifier panels available to it, the appearance of Special Mods will have changed to display the name of the menu item itself and will call those panels.

How do I send an order to the kitchen or bar?

Touch Send & Done in the bottom-left of the Order Entry window to send menu items to their respective preparation areas and exit the guest check. (Or touch Review Order and then Send & Done from the Order Review window.)

Why is Send & Done sometimes replaced by Done?

If no remote printers are designated for the items in the current order, Done is displayed. Touching it will exit the guest check, items will not print to the kitchen or bar.

How do I use the Guest Check button?

Touch Guest Check in the bottom-left of the Order Entry window to print and exit the guest check and send menu items to their respective preparation areas. (Or touch Review Order and then Print Guest Check from the Order Review window.)

How do I use the quantity buttons?

Quantity buttons, are displayed across the bottom of the Order Entry panel. To order four items, touch 4 and then the item. If seat buttons are displayed instead, touch any Seat twice to display quantity buttons.

How can I see a description of a menu item?

Describe... may be present on certain menu panels or on the switch panel, depending on system configuration. Touch Describe... and then a menu item button to view a preparation description of the menu item.

How do I correct errors?

Three ways:

Touch Error Correct and then the button for any item in the current order to remove it from the order. Items with multiple quantities will all be removed. To remove only part of the quantity ordered, touch Error Correct, then the quantity to leave remaining, and then the menu item button.

Touch Void Item after highlighting an item in either the On-Screen Check Building window or in the Order Review window. Enter a void quantity if prompted, confirm the void by touching Yes.

Touch Cancel Order (new check) or Ignore Changes (existing check) from the Order Review window to cancel the current transaction. Confirm by touching Yes.

How do I attach a note to a menu item?

Touch Item Note after highlighting an item in either the On-Screen Check Building window or in the Order Review window. Compose a note and touch Save, touch Both if prompted Print where?.

How do I use the course buttons?

Course buttons (***1***, ***2***, ***3***, etc.) are used to separate menu items on kitchen printers. Course one, ***1***, is selected by default, and is highlighted in light green to indicate this. All items eligible for coursing will be included in course one as they are ordered. To change to a subsequent course, touch its button; subsequent menu items ordered become part of that course. Change back to a previously selected course, if necessary, by touching it.

An additional course, *TO GO*, may also be available. Use *TO GO* to clearly indicate to the kitchen those items that should be timed and packed "TO GO".

How do I do seat selection while ordering?

If seat selection is on for all orders, the operator will be prompted to seat select each item. If seat selection is used sometimes, Seats will have replaced the quantity buttons at the bottom of the Order Entry window. If Seats are not displayed, enter a quantity of 999.

Seat one is selected by default, and is highlighted in alternating pink and light blue to indicate this. Until changed, all items subsequently ordered will be associated with seat one. To change to a subsequent seat, touch its button. Until changed again, subsequent menu items ordered become associated with that seat. Change back to a previously selected seat, if necessary, by touching it.

On-Screen Check Building

If configured, the left section of the Order Entry window is used for On-Screen Check Building. Menu items, modifiers, quantities, courses, seat numbers and notes are displayed here as they are added for instant reference. The window also contains shortcut keys duplicating many of those found in the Order Review window.

How do I use the Item Note button?

Touch Item Note after highlighting an item or any of its modifiers in either the On-Screen Check Building window or in the Order Review window. Compose a note and touch Save, touch Both if prompted Print where?.

How do I use the Void Item button?

Touch Void Item after highlighting an item in either the On-Screen Check Building window or in the Order Review window to void an item from the guest check. Enter a void quantity if prompted, confirm the void by touching Yes.

How do I use the Change Modifier button?

Touch Change Modifier after highlighting a modifier, (not a menu item) to re-enter previously entered modifiers. Select from the Add-On and Special modifier panels presented.

How do I use the Customer button?

Touch Customer at any time during or prior to order entry to associate a customer with that order. Either an actual customer from the system database, or a simple "Label" (John, Red Shirt, Blue Hat, etc) may be attached, depending on system configuration. This may be done for a variety of reasons, including accumulation of loyalty points, identification of a vip, to allow tip entry when presenting a house account check, or for simplification of guest check management.

If prompted Select from database?, touch No to simply attach a label, touch Yes to search for an actual customer in the database. Enter Acct#, Ref#, Phone#, or Part of Customer's Name; most commonly the first few letters of the customer's last name. Select the customer from those matches presented.

How do I use the Send & Continue button?

Touch Send & Continue to send menu items to their designated preparation areas while leaving the operator active on the guest check to continue order entry. Send & Continue is often used in combination with the Hold & Fire feature.

How do I use the Add Mod(s) button?

Touch Add Mod(s) after highlighting a menu item or any of its modifiers to add additional optional add-on modifiers to the menu item.

Order Review

After picking up the guest check, touch Review Order from the Order Entry window to advance to the Order Review window.

How do I scroll the guest check window?

Use the navigation buttons located along the left side of the guest check window. Use Home to scroll to the top of the check, Page Up to scroll one page up, Page Dn to scroll one page down and End to scroll to the bottom of the check.

  • Tip: The operator may also drag a finger up or down in the far right of the guest check window to scroll the display.

How do I hold menu items?

The Hold & Fire feature allows an operator to enter menu items for an entire order at once, but defer firing of all or part of the order to a later time. The are two ways to do this: With Send & Continue, or with Courses.

To use Hold & Fire with Send & Continue, order items to be immediately fired and touch Send & Continue (from On-Screen Check Building or from Order Review). Then order next course menu items, touch Review Order, touch Hold/Fire All. Held items are displayed in magenta. Touch Done to exit the guest check.

To use Hold & Fire with Courses, menu items are first ordered separated by course (See How do I use courses, above, for details). Then touch Review Order and Hold/Fire All. First course items are highlighted in flashing dark blue and will be fired, items in subsequent courses are highlighted in magenta, and will be held.. Touch Send & Done to fire first course items and exit the guest check.

  • Note: When used with Courses, Hold/Fire All is a tri-state toggle. Touching it once marks first course items as not held, all subsequent courses as held. Touching it again marks all courses as held. Touching it a third time marks all courses as not held. Touching it yet again repeats.

How do I fire held menu items?

Using graphical table management, touch Fire Held from the graphical table window and touch a table to fire. To fire multiple tables, touch Fire Held, then Fire Holds..., select tables to fire, touch Do Fire Holds, or...

...Using traditional table management touch Fire Held at the bottom of the table or check selection window, select table or check to fire, touch Send & Done from the Order Review window, or...

...Pick up the guest check, touch Review Order, touch Fire ALL Held & Done.

How do I enter a PLU or UPC number?

Touch PLU or UPC # and use the numeric keypad to make an entry, touch OK when complete. Depending on system configuration, PLU or UPC # may also be available from the Switches or one or more Menu Panels.

How do I use the Customer button?

Touch Customer at any time during order entry to associate a customer with that order. Either an actual customer from the system database, or a simple "label" (John, Red Shirt, Blue Hat, etc) may be attached, depending on system configuration. This may be done for a variety of reasons, including accumulation of loyalty points, identification of a vip, to allow tip entry when presenting a house account check, or for simplification of guest check management. (Customer may also be accessed from the On-Screen Check Building window).

If prompted Select from database?, touch No to simply attach a label, touch Yes to search for an actual customer in the database. Enter Acct#, Ref#, Phone#, or Part of Customer's Name; most commonly the first few letters of the customer's last name. Select the customer from those matches presented.

How do I enter customer ship-to information?

Touch Ship-To and enter shipping information including phone and email for the customer. Touch Save when complete, or touch Cancel to quit without saving.

How do I apply a discount or coupon?

Touch Discounts & Coupons and select the appropriate discount, coupon, gratuity or tax exemption. A manager's Passcode may be required. (Discounts & Coupons may also be accessed after touching Pay Check).

How do I apply a gratuity to a guest check?

See above, How do I apply a discount or coupon?.

How do I get back to the Order Entry window?

Touch Back to Menu.

How do I send an order to the kitchen or bar?

Touch Send & Done to send menu items to their respective preparation areas and exit the guest check. (Send &Done may also be accessed from the On-Screen Check Building window).

Why is Send & Done sometimes replaced by Done?

If no remote printers are designated for the items in the current order, Done is displayed. Touching it will exit the guest check, items will not print to the kitchen or bar.

How do I send items and remain active on the guest check?

Touch Send & Continue. (Send &Continue may also be accessed from the On-Screen Check Building window).

How do I re-send items to the kitchen or bar?

If made available by system configuration, touch Re-Send & Done.

How do I print a guest check?

Touch Print Guest Check to print and exit the guest check and send menu items to their respective preparation areas. (Or touch Guest Check from the On-Screen Check Building window). See How do I print a guest check? for other options.

How do I print a check split?

RPOWER allows the operator to print a check split fractionally without actually distributing menu items seat by seat.

From Order Review touch Print Split Check then select seats to split the check over. Touch a seat once for an equal share, touch it twice to double its share. Touch Continue when complete or touch Clear All to start over.

How do I authorize a credit or gift card?

Swipe the card and touch OK. See How do I authorize a credit or gift card? for details.

How do I pay a guest check?

Touch Pay Check, enter your Passcode if prompted, select Payment Method, touch OK or, if prompted, enter tip amount, touch OK, touch Close Check. See How do I close a guest check to cash? or How do I close a guest check to a non-cash payment method?

How do I duplicate a round or drinks?

Touch Dup Round. The current guest check is displayed on the left and the proposed round to duplicate on the right. To order the proposed round as presented, touch Send & Done. To remove an item from the proposed round once, touch Skip Once, the item to remove, and Send & Done. To remove an item from the proposed round permanently, touch the item to remove and Send & Done. To add an item on the current guest check to the proposed round, touch it (including food items) and Send & Done.

How do I do seat selection after ordering?

To designate seats as items are ordered, see How do I do seat selection while ordering?, above, for details.

To designate seats after items have been ordered, touch Select Seats. All items are displayed on Seat 1 on the left, subsequent seats are displayed on the right; touch a red seat button to change that seat.

Move items by touching them, changing the right seat as needed. To correct errors, move the item back to seat one, then to the correct seat.

To split an item over multiple seats first touch Split Item, and then the item. Select the seats to split the item over by touching them once. Additional weight may be given to a seat by touching it again. Touch Continue when done.

Touch Done when seat selection is complete to return to Order Review.

To then split the check by seat see below, [[Server_Reference_Guide#How do I split a guest check?|How do I split a guest check?}}.

How do I clear seat selections

Touch Clear Seat Sel, touch Yes.

How do I split a guest check?

Once all items have been seat selected, touch Split Check. Enter the number of split checks and touch OK. If necessary, select seats by touching them, touch a seat again to deselect it if selected in error. If necessary, touch Next Check to make seat selections for the next check. Once the check is split, touch Print ALL Guest Checks to print all, or touch Select/Print Check(s), select checks to print, touch Do it!.

How do I validate a hotel room or guest?

Touch Inquire Room, enter a room number or the first few letters of the guest name, touch Enter.

How do I transfer a check to another table?

Touch Transfer Table and select another table, changing room if necessary. Touch Yes at the Transfer server upon receipt? prompt to transfer the operator as well, touch No to just transfer the table. Touch OK.

How do I transfer a check to another operator?

Touch Transfer Server and select another operator, using Other - Find by ID if necessary. Touch Yes at the Transfer table upon receipt? prompt to transfer the table number as well, touch No to just transfer the operator. Touch OK.

How do I pick up a transferred check?

If the check was transferred to you explicitly, you will receive the prompt: n check(s) pending transfer. Review your checks?. Touch Yes, pick up the fuchsia check, touch OK to confirm.

If the check was merely transferred out, the table or check will be displayed in fuchsia. Pick up the check as usual, and touch OK at the prompt.

How do I change the number of guests on a check?

Touch Change #Guests, choose from  1  to  24  or touch Enter Number, enter any number and touch OK.

How do I manually enter a gift or credit card number?

Touch Enter Card # and enter the card number. Touch OK. Use  x  to enter obscured card numbers.

How do I start, stop or re-start the timer for timed items?

Touch Start Timer, Stop Timer or Restart Timer

How do I change the needed date or time on a pick-up or delivery order?

Touch the button directly above Enter Card # displaying Pick-up or Delivery and the currently scheduled date and time. Select a new date and/or time.

How do I remove a credit card authorization?

Touch Void CC Auth, touch Yes.

How do I void an entire check?

Touch Void Check, touch a Void Reason. (A manager's Passcode may be required to perform this operation).

How do I cancel the current transaction?

Touch Cancel Order when editing a new check, touch Ignore Changes when editing an existing check.

How do I attach an item note?

Touch Item Note after highlighting an item or any of its modifiers. Compose a note and touch Save, touch Both if prompted Print where?. (Item Note may also be accessed from the On-Screen Check Building window).

How do I void an item?

Touch Void Item after highlighting an item an item. Enter a void quantity if prompted, confirm the void by touching Yes. (A manager's Passcode may be required to perform this operation). (Void Item may also be accessed from the On-Screen Check Building window).

How do I change a modifier?

Touch Change or Void Modifier after highlighting a modifier, (not a menu item). Select from the Add-On and Special modifier panels presented. (Change Modifier may also be accessed from the On-Screen Check Building window and is the same button).

How do I add modifiers to an item?

Touch Add Modifiers to Item(s) after highlighting a menu item or any of its modifiers. (Add Mod(s) may also be accessed from the On-Screen Check Building window and is the same button).

How do I add special mods to an item?

Touch Special Mods after highlighting an item or its modifiers, select modifiers, touch Add-On Done. (Special Mods may also be accessed from the Order Entry window).

How do I attach "See Server" to an item?

Touch See Server after highlighting an item or its modifiers.

How do I split an item?

Touch Split Item after highlighting an item, touch the seats to split the item over, once for single weight and multiples time for multiple weight. Touch Continue.

How do I go back if I highlight an item by mistake?

Touch Review Check to return to the Order Review window, touch Back to Menu to return to the Order Entry window.

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