Manager Operations - Back End

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Contents


Locate Manager Button

Menu Setup

All menu item and menu panel maintenance is performed through Menu Setup

To access Menu Setup, from any idle workstation, press Other Options / More Options to locate Manager and press it.

Manager Passcode Entry

Enter a manager's Passcode at the prompt, or if so required and/or equipped, swipe a manager's card or scan a fingerprint.

  • Note: Either the System Setup or Menu Setup privilege is required to access Menu Setup.
  • Note: The Menu Setup function is exempted from the Manager ...must swipe card and ...must use fingerprint questions in Workstation Setup. This function may be accessed through a passcode entry regardless of the Workstation Setup setting.
Manager Functions

From the Manager Functions window press Menu Setup.

Menu Panel Selection

RPOWER presents a list of existing menu panels.

  • Tip: Use Triple Up Arrow (Home), Double Up Arrow (Page Up), Double Down Arrow(Page Down) and Triple Down Arrow (End) to navigate the list.
  • Tip: With a keyboard attached, typing the first few letters of a Name will advance to the first match for the letters typed. Use the cursor keys to navigate further, if necessary, and press Enter when the desired record is highlighted.
  • Note: The column headers across the top of the list, and the symbols shown under the headers, identify special characteristics of the menu panels listed. This allows the operator to determine the behavior of a menu panel without examining the actual record. The column headers are defined below:
No Symbol
The panel is not a modifier panel, but a panel of Regular Menu Items. Beverages is an example of a Regular Menu Item panel.
Is Mod
The panel is a modifier panel, as opposed to a regular menu panel containing regular menu items. It will be displayed whenever the menu item to which it is attached is ordered.
Spc Mod
The panel is a special modifier panel, it will only be displayed at the explicit request of the operator.
Is Split
The panel will be divided into one, two or three sections (Left, Middle, Right) which will be displayed sequentially.
Not Bar
The panel will be suppressed on a bar type workstation and during bar operations.
Not Dine
The panel will be suppressed during non-bar transactions.
Not In
The panel will be suppressed during Dine-In transactions.
Not Out
The panel will be suppressed during Take Out and Delivery transactions.
Lmt Acc
The panel's access is limited to certain days and/or times.
Menu Panel Selection

Add Menu Panel

From the list of Menu Panels press Add New.

RPOWER Displays a blank Menu Information window.

  • Tip: With a keyboard attached, navigate through the fields of any RPOWER panel using Enter, Tab (or Shift-Tab) or the cursor keys, or simply touch the desired field to navigate to it directly.
  • Tip: Press KB ON to bring up an on-screen keyboard as necessary, press KB OFF to close it.

To add a new regular Menu Panel, the only required field is the Name field, all others may be left blank.

Type a Name, up to 17 characters, to describe the Menu Panel.

Menu Panel names must be unique. Use the Add'l (Additional) field to make an otherwise identical Menu Panel name different. As an example, a restaurant might have two Sandwich panels, one for lunch and another for dinner. Using the Add'l field to denote Lunch and Dinner allows two otherwise identical Sandwich panels to exist, without cluttering the buttons with additional text. The contents of the Add'l field will not be displayed to the front end operator.

Check Long name? to allow the use of the Add'l field to extend the length of the Name field to 32 characters.

  • Tip: Boxes may be checked/un-checked when a keyboard is present by hitting Space, as well as by touching them.

The Lng2 field is used in those systems implementing RPOWER's second language capability. Type the menu panel's secondary language name, if any, here.

Check Require manager for setup to require the System Setup privilege to access this panel, otherwise only the Menu Setup privilege will be required.

Default Menu Layout

The Layout section of the window controls the number of buttons present on the panel. RPOWER divides menu panels into three sections: Left, Middle and Right. The horizontal check boxes represent the number of columns of buttons to be presented in each section. The vertical check boxes represent the number of rows. The default presentation, and that shown in the example at right, is Left: two columns wide and seven rows high, Middle: three columns wide and seven rows high, and Right: two columns wide and seven columns high. By changing the Layout of a menu panel, RPOWER can present as few as one large button, or as many as 270 small buttons on a menu panel.

Modifier Menu Information

The next section of the Menu Information panel defines the behavior of, and is used only for, modifier menus.

  • Note: Regular menu panels contain Regular Menu Items, e.g. Hamburger, Cheeseburger, as opposed to Modifier Menu panels, which contains modifiers, e.g. Medium Rare, Medium Well.

Check Modifier menu? to define a panel's behavior as a modifier (as opposed to a regular) menu panel.

The Count up-to box is used to override the Profit Center designation of all menu items on the panel, and is rarely used. That being said, Count up-to levels 81 through 89 correspond to Profit Centers one through nine, respectively.

Check the "Special mod" menu? box to define a Special Modifier panel. Unlike regular modifier panels (often called Add-On Panels), which are presented (if not suppressed) whenever the menu item they are attached to is ordered, Special Modifier panels are only presented when the operator explicitly requests them by pressing Special Mods in the lower left corner of the order entry window.

Check the Publish? box to allow the menu panel to be published to an online ordering system or to digital signage.

Check the ...Only? button to designate the menu panel as only used by an online ordering system or digital signage, and not used for in-house ordering.

RPOWER allows for the suppression of modifier menus on certain workstation types, and during certain types of sales transactions. If selected, the modifier menu will be skipped during these types of transactions:

Check Suppress Menu ...on Bar? to skip presentation of the panel on bar type workstations, and during bar transactions.

Check ...on non-Bar to skip presentation of the panel on non-bar transactions.

Check ...on Dine-In to skip presentation of the panel on Dine-In transactions (as opposed to Take-Out or Delivery).

Check ...on Out/Dlv to skip presentation of the panel on Take-Out and Delivery transactions.

Split allows each modifier panel to become one, two or three individual modifier panels by presenting a combination of the left, middle and right sections of a panel in sequence. This can be useful when menu item programming requires more than the four Add-On panels that RPOWER allows for each menu item. Breakfast items, for example, often require many preparation choices. A Split breakfast modifier panel might first present egg preparation choices (Over Easy, Over Medium, ...) in the Left section, then present meat options (Bacon, Sausage, Ham...) in the Middle section and finally toast selections (White, Wheat, Rye...) in the Right section.

Check Active for Entry? to enable the modifier panel. If Split has been selected, check the appropriate boxes to enable Left, Middle and Right.

#Forced (Minimum) defines the minimum number of button presses, if any, required for this panel.

  • Note: A temperature selection panel attached to a meat item would likely be programmed to #Forced (Minimum) as one, thereby forcing the operator to select from rare, medium rare, etc. without the option of pressing Add-On Done.
  • Note: The default setting of zero allows the operator to advance through the panel without making any selections from it (Add-On Done will always be available).

#Auto-Done After defines the number of button presses, (if any), after which RPOWER can press Add-On Done automatically, saving the operator a keypress.

  • Note: A temperature selection panel attached to a meat item is again a good example, and would likely be programmed to #Auto-Done After one keypress. The overall behavior therefore being that the panel will require one keypress, and will advance automatically after one keypress.
  • Note: The default setting of zero forces the the operator to signal completion of a panel by pressing Add - On Done, RPOWER will not automatically close the panel.

Appearance displays the button's current color selection, as well as the name of any bitmap (icon), and the icon itself, attached to the button.

  • Note: Appearance applies only to regular menu panels, and effects the presentation of the Switch that calls that menu panel.

Press Appearance to change the presentation of the switch.

Button Appearance

The arrows in the top left section of the Button Appearance window control the justification of a bitmapped icon within the button. Default justification is bottom-right.

Color... is displayed in and identifies by name the button's current color. Press Color... to display the RPOWER color palette:

Color Selection Palette

Make a color selection by pressing it, or press Back to quit without changing the button color.

Icon... displays and identifies by name the bitmapped icon, if any, displayed in the background of the button. Press Icon... to display the bitmaps available.

Bitmaps

Select an icon by pressing it, press More to display more icons, or press Cancel to quit without attaching an icon.

  • Tip: Press Icon again to clear the picture from the button. (Press Yes at the Clear picture? dialog box, or press No to keep the picture).

The arrows in the bottom left section of the Button Appearance window control the justification of the text displayed by the button. Top-left justification is default, and normally need not be changed.

Size identifies the current font size and font attributes of the button. Press Size to advance through the available font sizes (Big Full Screen, Small Full Screen, Big Header, Small Header, Regular, Small, Tiny and None).

  • Tip: Use Size to adjust the font size if the text displayed is being clipped.

Use Bold, Ital and UL to set the bold, italic and underline attributes, respectively, of the button. Multiple selections are permitted.

  • Note: Regular Bold is the default font size and attribute.

RPOWER displays a large and small example button at the bottom of the window reflecting the current button appearance settings.

Press OK to exit and save the button appearance, or press Cancel to exit without saving the appearance.

Limit Access allows the restriction of regular and modifier menu panels based on the day of the week, and/or time of day. Limited access panels will only be available during the Day/Time periods selected. Press Limit Access to select Day/Time periods as needed.

Date/Time Restriction

Select Day/Time periods from those presented by pressing those desired.

  • Note: Multiple selections are permitted.
  • Tip: Selections from this panel toggle. Press a Day/Time period to select it (turning it fuchsia), press again to de-select it (turning it green).

Press Copy Switches to copy switches from the previous menu panel edited to the current panel (use with caution).

Press Save to exit Menu Information saving changes, or press Cancel to exit without saving changes.

New Menu Panel

RPOWER displays the newly created menu panel.

Press Done to exit Menu Setup, or continue reading this article for more information about Menu Setup.

Menu Panel Selection

Edit Menu Panel

Select a menu panel to edit from the Menu Panel list by touching it.

  • Tip: Use Triple Up Arrow (Home), Double Up Arrow (Page Up), Double Down Arrow(Page Down) and Triple Down Arrow (End) to navigate the list.
  • Tip: With a keyboard attached, typing the first few letters of a Name will advance to the first match for the letters typed. Use the cursor keys to navigate further, if necessary, and press Enter when the desired menu panel is highlighted.
Menu Setup

RPOWER displays the selected menu panel. In this example a regular menu panel (as opposed to a modifier panel).

RPOWER displays all menu panels in three sections: left, middle and right. If the left section is not populated with menu items, as in this example, it may be used for On Screen Check Building, which in most cases is desirable. The middle section is generally populated with menu items, in this example sandwiches. The right section of a regular menu panel is never populated with menu items because, in operation, the switches would cover those items, making them unavailable.

  • Tip: To make the Left section of a Menu Panel available for menu item buttons press Hide to hide the On Screen Check Building window.

Menu

Menu displays the name of the current menu panel. Press Menu to display the Menu Panel list and choose another panel to edit.

Edit Menu

Caption

Edit Menu allows the operator to edit Menu Information for this panel, detailed in the section above. This includes changing the name of the panel, changing the layout, or number of buttons on the panel, and modifier menu behavior.

Menu Item List

Menu Item List

Menu Item List displays all (by default) menu items in the system alphabetically.

  • Tip: Use Triple Up Arrow (Home), Double Up Arrow (Page Up), Double Down Arrow(Page Down) and Triple Down Arrow (End) to navigate the list.
  • Tip: With a keyboard attached, typing the first few letters of a Menu Item name will advance the highlight to the first match for the letters typed. Use the cursor keys to navigate further, if necessary, and press Enter when the desired menu item is highlighted.

In addition to the menu item name, RPOWER displays the additional name of the menu item, if any, the number of menu panels that contain the item, the access restriction, if any, for the item, the menu item type, the number of ingredients used in Inventory to build the item, and the last cost (not price) of the item. Further details are presented in the section Add Menu Item.

Add New allows the addition of a new menu item. See Add Menu Item for details.

Category displays the current Category selection. Press Category to select a different Category to display.

Find displays the current filter setting. When a physical keyboard is not attached, the Find function makes locating a menu item much easier. Press Find to bring up an on-screen keyboard. Enter a few letters contained in a menu item name and press Enter, RPOWER will search for and display all matches.

  • Tip: The Find function searches for matches anywhere in the menu item name, but also searches Add'l Name, Lang#2, Icon, UPC and PLU#. The operator can search by PLU or UPC without knowing the menu item name, or search using the second language if implemented in RPOWER.

A search for urg might return Hamburger, Cheeseburger, Pittsburgh and Veg Burger. Use [ (open bracket) then text to search for matches that begin with text. Use text then ] (close bracket) to search for matches that end with text. Use both [ and ] to enclose text and search only for exact matches. A search for [Ham might return Ham and Hamburger. A search for urger] might return Cheeseburger, Hamburger and Veg Burger. A search for [ham] would return only Ham, if existent. Use " ." (a space followed by a period) to search for the existence of a space after text. For example, No . would return No Anchovies, No Bananas, etc. but not Not Toasted.

  • Tip: Press Find again to clear the match filter.

Print allows the operator to print a Price Worksheet or an Ingredient Price & Cost report. Press Print to do so.

Select Report

Select the desired listing by pressing it (Ingredients Price & Cost is an Inventory report, and therefore used only in those systems implementing the Inventory option).

No Device
  • Note: An 80 column report printer must be available to the workstation requesting the report. If such a printer is not available an error message will be displayed. An 80 column printer is typically available to an office workstation, if present in the system.

Menus will display a listing or the menu panels that contain the highlighted menu item. Press Menus to do so.

Menu Item Prices

Price List displays menu item name, type, and prices.

  • Tip: The combination of Category and Price List can be invaluable when checking and/or changing menu item prices. In the example at right, Price List has been pressed, and the category Beer has been selected. RPOWER displays all beer items with prices. The operator may use the cursor keys to review all Beer items.
Price for Budweiser
  • Tip: Selecting an item by pressing it allows the operator to change the price quickly, directly from the listing. Enter the new price and press Save, or press Cancel to quit without saving the new price.

Press Item List to return to the default menu item list display.

Press Done to return to the menu panel.

Menu Setup

Alphabetize

Alphabetize allows the operator to alphabetize any combination of the Left, Middle and Right sections of the menu panel, as well as selecting the current page only, selected pages, or all pages down. Press Alphabetize to do so.

Alphabetize Menu

Select from the Left, Middle and Right menu panel sections by pressing them. Multiple selections are permitted. Presses toggle the selection, press again to de-select (fuchsia indicates selected).

  • Tip: Selecting two or more sections creates, in effect, one big section for alphabetization purposes. To alphabetize individual sections within the panel make two or more passes, selecting each section alone on each pass.

Select the page or pages to be alphabetized. Select from This Page Only (the default), Here on Down, or press Select Pages... to designate a page selection.

Select First Page
Select Last Page
  • Note: RPOWER menu panels can be up to 90 pages long!

Press Alphabetize to perform the selected process, or press Cancel to quit without alphabetizing.

Menu Setup

Previous displays the name of the last Menu Panel edited. Press Previous to quickly switch to that menu panel, as opposed to pressing Menu and selecting from the Menu Panel list.

Done exits Menu Setup, saving changes. Press Done to do so.

  • Tip: Remember to press Update Menu Display after exiting Menu Setup. See Update Menu Display below, for details.

Up and Down in the lower left corner of the Menu Setup window allow the operator to navigate through additional pages, if any, of the menu panel. Press Up or Down to do so.

  • Tip: Use Page Up and Page Down to navigate menu panels if a physical keyboard is attached.
  • Important!: The operator will invariably, eventually, press More or a similarly labeled Pager button to navigate in Menu Setup, and not receive the desired result (a different page). This is because, when in Menu Setup, RPOWER moves, edits, removes or copies items after they are selected by touching them. If More is selected inadvertently (turning it fuchsia), immediately touch it again to de-select More, then use Up or Down to navigate as necessary. Failure to do so will likely result in removal of the More button, making further navigation from the Menu Panel impossible!

The remaining red buttons across the bottom of the window control the actions RPOWER takes when a menu item or blank button is pressed.

  • Note: The button's color changes to salmon from red to indicate that it is active.

Items is selected by default, and indicates that a Menu Item will be added when a blank button location is touched.

Menu Item List

Select a Menu Item from the list by touching it to place it on the button location chosen, or press Add New to define a new menu item and place it on the button location.

Prices for Hamburger

With Prices active, touching a priced menu item displays a price change window. An example is shown at right.

Enter a new price for the item and press Save, or press Cancel to quit without changing the item price.

Active Order Entry

Add/Edit Menu Switch

In operation, Switches allow the server, bartender or cashier to "Switch" the menu panel being displayed. Switches populate the two columns of the Right section of the example. In the example, the Sandwich switch has been pressed, and the Sandwich panel is displayed in the Middle of the window. No items populate the Left section of the Sandwich panel, so RPOWER uses it for On Screen Check Building.

Menu Setup

With Switches active, touching a blank button location will place a Menu Switch there. Press Switches to select it. (An active Switches is displayed in salmon).

Touch a blank button where the Switch will be located.

  • Note: Switches are traditionally placed in the Right section of an otherwise blank menu panel, but can be located anywhere.
  • Tip: When defining a new Menu Panel for the Switch, use a leading asterisk or two in the name to force it to sort to the top of the Menu Panel list, e.g. *DR Switches or *Bar Switches.
Menu Switch Setup

Select the menu panel sections that will be called by the switch by touching them. Multiple selection are permitted. Selected sections will display in fuchsia. Toggle a selection by touching it again. Press OK/Save to confirm the selection, or press Cancel to quit without defining the Switch.

  • Tip: The Left and Middle sections of a menu panel are typically selected when creating a Switch, Right is not. Remember that these are the sections of the Menu Panel that RPOWER displays when the Switch is pressed. If the Right section were to be displayed, no matter its content, the Switches themselves would be covered, making further navigation impossible during that transaction.
Menu Panel Selection

Select the Menu Panel that the Switch will call by touching it. Press Add New to define a new menu panel, or press Done to quit without creating the Switch.

  • Tip: It is typical, but not necessary, to define and populate the Menu Panel that the Switch will call before creating the Switch.
  • Tip: To move an existing menu Switch select it by touching it, and then move it by touching a different button location.
  • Tip: To edit the behavior of an existing menu Switch select it by touching it and then press Edit Item. To remove an existing menu Switch select it by touching it and then press Remove Item.
Active Order Entry

Add/Edit Pager (More) Button

Pager (More) buttons are used on Regular, Modifier and Switch panels to access second, third, or more pages of menu items and switches (RPOWER supports up to 90 pages). Note the more button in the example at right, used to access the second page of switches.

Menu Setup

With Pagers active, touching a blank button location will place a Pager button there. Press Pagers to select it. (An active Pagers will be displayed in salmon.)

Touch a blank button where the Pager button will be located.

Pager Button Setup

Select the direction of movement of the Pager Button by pressing Page Up or Page Down as appropriate.

Change the text in the Name field to be more descriptive, if necessary, or leave the default text More.

Change the #Pages that RPOWER will scroll the display, if necessary, or, in almost all cases, leave the default setting of one.

Type a second language translation of Name in the Language #2 field if applicable.

Carefully select the sections of the menu panel to be scrolled by the Pager button by touching them. Multiple selection are permitted. Selected sections will display in fuchsia. De-select a selection by touching it again.

  • Tip: When creating a Pager for a Switch panel, only the Right section should be selected. When creating a Pager for a regular menu panel, Left and Middle are typically selected. A Pager for a modifier menu would typically have all three sections selected.

Appearance displays the Pager button's current color selection, as well as the name of any bitmap (icon) and the icon itself, attached to the button.

Press Appearance to change the presentation of the pager.

Button Appearance

The arrows in the top left section of the Button Appearance window control the justification of a bitmapped icon within the button. Bottom-right is default, and normally need not be changed.

  • Note: While Color... is available, RPOWER will not honor any color change to a Pager button. RPOWER always displays Pager buttons in bright yellow to make them stand out on the page, indicating to the operator that "More" items are available.

Color... is displayed in and identifies the button's current color. Press Color... to display the RPOWER color palette:

Color Selection Palette

Make a color selection by pressing it, or press Back to quit without changing the button color.

Icon displays and identifies the bitmapped icon, if any, displayed in the background of the button. Press Icon... to display the bitmaps available.

Bitmaps

Select an icon by pressing it, press More to display more icons, or press Cancel to quit without attaching an icon.

  • Tip: Press Icon again to clear the picture from the button. (Press Yes at the Clear picture? dialog, or press No to keep the picture).

The arrows in the bottom left section of the Button Appearance window control the justification of the text displayed by the button. Top-left justification is default, and normally need not be changed.

Size identifies the current font size and font attributes of the button. Press Size to advance through the available font sizes (Big Full Screen, Small Full Screen, Big Header, Small Header, Regular, Small, Tiny and None).

Use Bold, Ital and UL to set the bold, italic and underline attributes, respectively, of the button.

  • Note: Regular Bold is the default font size and attribute.

RPOWER displays a large and small example button at the bottom of the window reflecting the current button appearance settings.

Press OK to exit and save the button appearance, or press Cancel to exit without saving the appearance.

Press Save to confirm the Pager Button setup, or press Cancel to quit without creating a new Pager Button.

  • Important!: After creating page down Pagers, always remember to create corresponding page up Pagers. Otherwise the end user may be unable to access needed menu items or switches!
  • Tip: To move an existing Pager select it by touching it, and then move it by touching a different button location.
  • Note: To edit the behavior of an existing Pager button select it by touching it and then press Edit Item. To remove an existing Pager button from a Menu Panel select it by touching it and then press Remove Item.
Active Order Entry

Add/Edit Course Button

Many restaurant chefs prefer to see the entire kitchen order printed at once, even when the operator only wants the first of two or more courses fired. This gives kitchen personnel a "heads up" as to future item preparation.

RPOWER provides intelligent Course buttons, allowing an order to be divided into as many as six courses (plus a To Go course). Course buttons may be used more than once in the current order, and respect item Kitchen Print Order and Consolidation settings.

Three Course buttons are shown in the example at the top of the Middle menu panel section.

  • Tip: Course buttons are typically made available on food type menu panels, but not on beer, liquor, wine or beverage panels, and rarely on dessert panels.
  • Note: Course buttons are also used in conjunction with the Hold and Fire feature and therefore must be available to implement it.

The example below shows what a kitchen order using Coursing might look like. In most kitchens, the course lines will print in red, further distinguishing them.


        ===*****1*****===

  1 Basket Rings
  1 Mozz Sticks

        ===*****2*****===

  1 BLT Sandwich
     White Toast
  1 BBQ Ribs
     Cole Slaw
     Fries

Menu Setup

With Courses active, touching a blank button location will place a Course button there. Press Courses to select it. (An active Courses will be displayed in salmon).

Touch a blank button where the first Course button will be located.

  • Note: Course buttons are traditionally placed in the top rows of the Middle menu panel section, but can be located anywhere.
Course Button Selection

Note that course one is selected by default. The button text can be changed by editing the Course Name field at the top of the window. Note in the example that the text for the first three course buttons has been changed from Course X to *****X*****, which when printed on a kitchen printer much more effectively divides the courses visually. The example uses the first three courses only.

  • Tip: The To-Go course is used to notify the kitchen of items in an otherwise regular Dine-In order to be packed To-Go. To-Go courses will sort to the bottom of the kitchen order.

Appearance displays the Course button's current color selection, as well as the name of any bitmap (icon) and the icon itself, attached to the button.

Press Appearance to change the presentation of the Course button.

Button Appearance

The arrows in the top left section of the Button Appearance window control the justification of a bitmapped icon within the button. Bottom-right is default, and normally need not be changed.

  • Note: While Color... is available, RPOWER will not honor any color change to a Course button. This is because, during operations, RPOWER displays the active Course button in mint, while inactive Course buttons are displayed in light grey.

Icon displays and identifies the bitmapped icon, if any, displayed in the background of the button. Press Icon... to display the bitmaps available.

Bitmaps

Select an icon by pressing it, press More to display more icons, or press Cancel to quit without attaching an icon.

  • Tip: Press Icon again to clear the picture from the button. (Press Yes at the Clear picture? dialog, or press No to keep the picture).

The arrows in the bottom left section of the Button Appearance window control the justification of the text displayed by the button. Top-left justification is default, and normally need not be changed.

Size identifies the current font size and font attributes of the button. Press Size to advance through the available font sizes (Big Full Screen, Small Full Screen, Big Header, Small Header, Regular, Small, Tiny and None).

Use Bold, Ital and UL to set the bold, italic and underline attributes, respectively, of the button.

  • Note: Regular Bold is the default font size and attribute.

RPOWER displays a large and small example button at the bottom of the window reflecting the current button appearance settings.

Press OK to exit and save the button appearance, or press Cancel to exit without saving the appearance.

Select the desired Course by touching it, then press Done to place the Course on the selected button location. Continue to add Course buttons as desired.

  • Tip: To move an existing Course button select it by touching it, and then move it by touching a different button location.
  • Tip: To edit the appearance of an existing Course button select it by touching it and then press Edit Item. To remove an existing Course button select it by touching it and then press Remove Item.
Menu Setup

Apply Style

Apply Style will copy the display attributes of the previously edited button to any subsequent button pressed when Apply Style is active.

  • Tip: Use Apply Style to save time (lots of it) when changing the color, text orientation or font of multiple menu item buttons.
  • Note: Apply Style works on any menu item button, on any menu panel. It also works on Pager buttons, but will not change the color of a Pager. It is not used on menu Switch or Course buttons.

Since the source of the style attributes used by Apply Style is the last button edited, edit and save a menu item or Pager before pressing Apply Style. (Touch the source button, press Edit Item, then press Save or Ok/Save as appropriate).

Touch Apply Style.

Apply Style Options

RPOWER displays the Apply Style Options window. This window is used to indicate which combination of the five possible style attributes that will be applied to subsequently pressed buttons. All style attributes are selected (fuchsia) by default, toggle any attribute by touching it and press Done to close the options window.

Apply Style will blink to indicate that it is active. The color of Apply Style is the color that will be applied. RPOWER also shorthands the attributes that will be applied through the letters displayed on the bottom of Apply Style, i.e.:

Font (S)ize

(C)olor

Font (P)osition (justification)

(I)con Position (justification)

Font St(Y)le (bold, italic, underlined)

Touch Menu Item and/or Pager buttons as needed to Apply Style.

Menu Switches

Go

Go offers a shortcut to quickly "Go" to any Menu Panel when menu Switches are displayed. This as opposed to using Menu to select a Menu Panel from the list, or using Previous to navigate directly to the previous Menu Panel viewed.

Touch Go and then a menu Switch button to immediately "Go" to the panel called by that switch.

  • Extremely Important!: Extra care must be taken when editing menu Switch panels. The operator will invariably, eventually, press a menu Switch button, intending to navigate to the panel it calls, and not receive the desired result (the intended menu panel). This is because, when in Menu Setup, RPOWER moves, edits, removes or copies items after they are selected by touching them. If a Switch is selected inadvertently (turning it fuchsia), immediately touch it again to de-select it, (and then use Go, Menu or Previous to navigate to the desired Menu Panel). Failure to immediately de-select the Switch will likely result in the removal of the Switch from the panel, making items on the panel called by it impossible to order!
Menu Panel Selection

Delete Menu Panel

If a Menu Panel is no longer needed, RPOWER allows it to be easily deleted.

Select a menu panel to delete from the Menu Panel list by touching it.

  • Tip: Use Triple Up Arrow (Home), Double Up Arrow (Page Up), Double Down Arrow(Page Down) and Triple Down Arrow (End) to navigate the list.
  • Tip: With a keyboard attached, typing the first few letters of a Name will advance to the first match for the letters typed. Use the cursor keys to navigate further, if necessary, and press Enter when the desired menu panel is highlighted.
  • Note: Deleting a Menu Panel does not delete any of the menu items that populate it, only the panel itself is deleted.
Menu Setup Window

From the Menu Setup window press Edit Menu.

Menu Information Window
  • Note: RPOWER hides Delete in Menu Information to make inadvertent deletion of a Menu Panel less likely.

A physical keyboard must be attached to the workstation in order to delete a Menu Panel. From Menu Information for the Menu Panel to be deleted press Alt + .

  • Note: The System Setup privilege is required to delete a Menu Panel.
Confirm Menu Delete

RPOWER requires confirmation before proceeding with the menu delete. Press Yes to delete the Menu Panel or press No to quit the operation without deleting the panel.

Menu Panel Selection

Add Menu Item

Select a Menu Panel on which to place the menu item from the Menu Panel list by touching it (or press Add New and create a new Menu Panel, see Add Menu Panel for details).

  • Tip: Use Triple Up Arrow (Home), Double Up Arrow (Page Up), Double Down Arrow(Page Down) and Triple Down Arrow (End) to navigate the list.
  • Tip: With a keyboard attached, typing the first few letters of a Name will advance to the first match for the letters typed. Use the cursor keys to navigate further, if necessary, and press Enter when the desired record is highlighted.
  • Note: The column headers across the top of the list, and the symbols shown under the headers, identify special characteristics of the menu panels listed. This allows the operator to determine the behavior of a menu panel without examining the actual record. The column headers are defined at the beginning of this article (see Menu Setup).
Menu Setup

RPOWER displays the selected menu panel. In this example a regular menu panel (as opposed to a modifier panel).

RPOWER displays all menu panels in three sections: left, middle and right. If the left section is not populated with menu items, as in this example, it may be used for On Screen Check Building, which in most cases is desirable. The middle section is generally populated with menu items, in this example sandwiches. The right section of a regular menu panel is never populated with menu items because, in operation, the switches would cover those items, making them unavailable.

  • Tip: To make the Left section of a Menu Panel available for menu item buttons press Hide to hide the On Screen Check Building window.

Touch a blank button on which to place the new menu item.

Menu Item List

RPOWER displays a list of existing menu items. Press Add New to create a new menu item.

Menu Item Type Selection

Menu Item Type

RPOWER displays a selection of Menu Item Types, which are defined below:

Regular Menu Item
A base item. An item that is sold by the restaurant, usually priced, and which may print in selected preparation areas. It may be modified by any of the four modifier types detailed below. Depending on its Category setting, it may be taxable or not, discountable or not. A Hamburger is an example of a Regular Menu Item.
Price-Hidden Add-On
A modifier item with special price attributes. Being a modifier, a Price-Hidden Add-On will "stick" to the Regular Menu Item that it modifies, i.e. it will print on the guest check and in remote preparation areas attached to the Regular Menu Item that it modifies. The price of the add-on will be "hidden" from the customer in that it will increase the price of the base item, "hiding" its own price. A Bacon option on a hamburger is an example of a Price-Hidden Add-On. While the price of the Bacon might be $1.00, it would not print on the guest check individually, but would "bump" the price of the hamburger by $1.00.
Calculated Item
A surcharge based on part or all of the guest check total. It is calculated based on a single itemizer selected in its Category setup. It can be taxed, based on its Category setting, and the item may be tax included. its calculation percentage is defined within the item setup, and may have an Only Up-To amount defined. It is not a gratuity, and will not appear so to the customer. It is not paid-out to a server or other operator, but is kept by the house. A catering service charge is an example of a Calculated Item.
Built-In Modifier
Built-In Modifiers are more powerful and flexible than Price-Hidden Add-Ons. Built-In Modifiers can override, add to, subtract from, and multiply the base price of an item. Small, Medium, Large, Double and Left Hand are all possible examples of Built-In Modifiers.
  • Note: Default Built-In Modifier behaviors are defined by the BIM themselves, which can be found on a special menu panel named (Built-In Mods).
Scale/Quantity Item
Workstations with integrated menu scales use Scale/Quantity Items. When an item is placed on the scale, the scale transmits the gross weight to RPOWER. When the operator then presses a Scale/Quantity Item button, RPOWER deducts the tare weight, if any, defined for the item, and then calculates the extended price of the item by multiplying its price by the net weight. RPOWER stores the aggregate net weights of the items sold, as opposed to the counts, for reporting purposes. A salad bar item, "$4.00 per pound" or an ice cream bar item, "$5.50 per pound" are examples of Scale/Quantity Items.
Modifier or Prep
After Regular Menu Item, by far the most common type of menu item. A Modifier or Prep item has no price, and is used to communicate preparation instructions to the kitchen, bar, or other preparation area. Like a Price-HIdden Add-On, a Modifier or Prep item "sticks" to the Regular Menu Item that it modifies, i.e. it will print on the guest check and in remote preparation areas attached to the Regular Menu Item that it modifies. Examples of Modifier or Prep items include: Rare, Medium, Well, No Butter, Light Sauce, Side, etc. Multiple Modifier or Prep items can be applied to a single Regular Menu Item, for example: No Garlic Extra Onion.
Note to the Kitchen
A Note to the Kitchen item behaves exactly like a Modifier or Prep item except that it does not print on the guest check. Some restaurants prefer to present a "cleaner" looking guest check that contains Regular Menu Items, but no modifiers.
Discount or Coupon
A Discount or Coupon item lowers the total dollar amount of a guest check by a preset or open amount, a preset percentage, or other method, such as "Buy One Get One Free" (BOGO). Its calculation is based on a single itemizer selected in its Category setup, and therefore may be used to discount certain types of items only (Food, Liquor, Merchandise). It can reduce the tax total, or not, based on its Category setting. Examples of Discount or Coupon items include: Senior Discount (10%, Food Only), Employee Discount (50%, Food and Merchandise Only), and Manager's Comp (100%, Food, Liquor and Merchandise).
Calculated Gratuity
The most common type of gratuity. It is a surcharge based on all or part of the guest check total (typically all). It is calculated based on a single itemizer selected in its Category setup. It can be taxed, based on its Category setting, although normally it is not. Its calculation percentage is defined within the item setup, and may have an Only Up-To amount defined. It will appear to the customer as a gratuity, and is paid-out to a server or other operator. "An 18% gratuity will be applied on parties of six or more" is an example of a Calculated Gratuity.
Hidden Gratuity
Like a Calculated Gratuity, a Hidden Gratuity is a surcharge based on all or part of the guest check total (typically all). It is calculated based on a single itemizer selected in its Category setup. It can be taxed, based on its Category setting, although normally it is not. Its calculation percentage is defined within the item setup, and may have an Only Up-To amount defined. It will not appear to the customer as a gratuity, but is paid-out to a driver or other operator. A delivery charge is an example of a Hidden Gratuity. It is a surcharge applied to the check, and is paid-out to the driver. It is not identified as a gratuity on the guest check so as not to discourage the customer from tipping the driver.
"House" Gratuity
Previously Retained Gratuity. Like a Calculated Gratuity, it is a surcharge based on all or part of the guest check total (usually all). It is calculated based on a single itemizer selected in its Category setup. It can be taxed, based on its Category setting. Its calculation percentage is defined within the item setup, and may have an Only Up-To amount defined. It will appear to the customer as a gratuity, but is not paid-out to a server or other operator, it is retained by the house. Some "gentlemen's clubs" may use this type of gratuity.
Pop-Up Note Add-On
Pop-Up Note Add-On is a dual purpose item. When located on a modifier panel, special or otherwise (see Add Menu Panel), and pressed, the operator may type a note to be attached to a Regular Menu Item. This is the same as highlighting the item from On Screen Check Building or Order Review and then pressing Item Note, but possibly saving a keystroke. The second use of the Pop-Up Note Add-On item is to order a menu item by PLU or UPC. When located on a regular menu panel (or menu switch panel) and pressed, RPOWER will "pop-up" a numeric keypad, requesting entry of a PLU or UPC #, the same as pressing PLU or UPC # from the Order Review panel. Pop-Up Note Add-On is, in fact, required if the item to be ordered by PLU or UPC is the first item on the check (since pressing Order Done to get to Order Review on an empty check is the same as pressing Cancel Order ).
Item Kit
An Item Kit behaves like a Regular Menu Item, but is made up of up to six underlying Regular Menu Items. An Item Kit has no price defined, but instead is priced by the aggregate pricing of its underlying items. An Item Kit item may not be modified by a Price-Hidden Add-On, Prep or Other, or Note to the Kitchen, and has no Printer behavior defined (as it does not print to any remote printers. A "Happy Meal" is one example of an Item Kit. Ordering a "Happy Meal" automatically orders a hamburger, small fries, and a small drink. "Happy Meal" appears on the guest check, while the individual underlying items print to their respective preparation areas.
Void/Comp Prefix
A Void/Comp Prefix item sells, and then immediately voids, the item ordered after pressing it. A Void Reason is associated with the Void/Comp Prefix when it is defined. The Void Reason would typically be labeled "Comp" or "House Drinks", and should be programmed to Apply to Items and Print to guest check. Void/Comp Prefix may or may not Require manager? and should use a discount Category. House Comp is an example of a Void/Comp Prefix and might be used by a bartender or manager to make sure that customers are aware that a drink has been bought for them by the house.
  • Note: The observant reader may have noticed a pattern in the behavior of the four gratuity type items detailed above. When it comes to gratuity type items, there are two questions one must ask: 1) Does the item appear to the customer as a gratuity? and 2) Is the gratuity actually paid-out to a server or other operator? In the case of a Calculated Item the answer is neither, in the case of a Calculated Gratuity the answer is both. A Hidden Gratuity does not look like a gratuity, but is paid-out, a "House" Gratuity does look like a gratuity, but is not paid-out.

Select a Menu Item Type from those presented by pressing it, or press Cancel to return to the Menu Item list.

Menu Item Type Selection

Add Regular Menu Item

From the Menu Item Type list, select Regular Menu Item by pressing it.

Menu Item Setup Window

RPOWER presents a blank Menu Item setup window.

  • Tip: With a keyboard attached, navigate through the fields of any RPOWER panel using Enter, Tab (or Shift-Tab) or the cursor keys, or simply touch the desired field to navigate to it directly.
  • Tip: Press KB ON to bring up an on-screen keyboard as necessary, press KB OFF to close it.

The only required field in Menu Item setup, when defining a Regular Menu Item is the Name field.

Enter a unique name for the menu item (up to 17 alphanumeric characters) in the Name field.

  • Note: Depending on the item's Category setup, specifically if Long names? is checked, the Name field may be 32 characters long, and with no Add'l field then available.
  • Note: Printer control codes may be embedded within an item name using "{" and "}"(the curly brackets). The following codes are supported: {=} double width, {2} double high, {-} normal width, {r} red/underline, {0} (zero) black/normal {C} center whole line, {R} right justify line, {]} (right square bracket) right justify only text following it.

The Add'l field (if available, see note above) is used to make otherwise identical item Names different. As an example, a restaurant might need three "Bacon" modifier items: the first free, an option in a complete breakfast, the second $.75, an addition to an omelet, and the third $1.00, an option for a hamburger. Cluttering the Name field with additional descriptions is an option, but would be visually unappealing on the guest check, and difficult to read in the preparation area. Using the Add'l field allows all three items to use the Name "Bacon", but by using Add'l fields containing "Free", "Omelet Add" and "Burger Add" respectively, the total item descriptions become different, allowing them all to exist.

  • Note: Add'l names are not displayed in operation, and do not print on the guest check or in preparation areas.

Enter a second language translation of the Name in the Lang #2 field if RPOWER's second language capability is implemented.

Enter the Cost of goods (NOT price) if known. RPOWER uses the Cost of goods to calculate a total theoretical cost of goods, based on product mix, presented in the Product Mix report.

At Price/Level enter the selling price of the item.

  • Tip: Take extra care when entering prices. RPOWER assumes decimal points. An entry of 100 will result in an item price of $100.00. Enter 7.95 for an item price of $7.95.
  • Note: Depending on programming, any one Regular Menu Item may have up to nine different prices. This selection may be dependent on the day of the week, the time of day, or a combination of both. Pricing may also be determined by a workstation's physical location, or Profit Center. The Profit Center may even be overridden by the Job of the operator. Only active price levels will be available to an individual item, even though inactive levels will be visible. In operation, RPOWER searches bottom up for the first applicable, non-zero, price level.

Press UPC # to enter a UPC # for an item.

Manual UPC Entry

RPOWER displays a numeric keyboard. Enter a UPC # for the item.

  • Tip: With a bar code scanner attached, scan a UPC code at any time to have RPOWER fill this field.

Item Type displays the current Item Type selection, and allows the operator to change the selection by pressing it.

Menu Item Type Selection

Select a new Item Type if desired by pressing it, or press Cancel to quit without changing the Menu Item Type. See Menu Item Type for definitions.

Category displays the current menu item Category, and allows the operator to change the selection by pressing it. See Menu Sales Categories for details.

Press Category to change a menu item's Category.

Sales Category Selection

Select a new Category from those presented, or press Cancel to quit without changing the Category.

An item's Category determines many characteristics of the item that are not defined at the item level. These characteristics include: taxability, discountability, default remote printers, default button color, financial contribution, product mix contribution, and others. See Menu Sales Categories for details.

  • Tip: An item's Category will be picked up from the last item edited. Always double check a newly created item's Category before pressing Save. Creation of a new item in the wrong Category can have significant financial impact, e.g. a taxable item assigned to a non-taxable Category!
Color Selection

Selecting a Category with a default button color different than the current color will cause RPOWER to display its color palette. The default button color of the new Category will be noted by a snowflake, the current button color is noted by a check mark. Select a button color by pressing it, or press Back to accept the new Category without changing the button color.

Printers is used to define the remote printing behavior, if any, of a menu item. Printers displays the current printer settings of a menu item. KP indicates that at least one remote preparation printer has been selected for the item. Items may print to no, one or many Remote Printers.

  • Note: KP is a generic term, not specific to an actual kitchen printer. RPOWER considers any remote preparation printer a KP.

Press Printers to view or edit the item's printer attributes.

Remote Printer

RPOWER presents a Remote Printer selection window. The blue boxes at the top of the window control special behaviors and are discussed below. The remaining boxes, five in the example at right, represent the available Remote Printers. Select Remote Printers by pressing them. Fuchsia printers are selected, green are not. Fuchsia special buttons are selected, blue are not. Multiple selections are permitted. De-select a printer or special option by touching it again. In the example at right, both the Expeditor and the Hot Line printer have been selected, and no special options have been selected.

Follow Other Items
(Previously Follow Previous) Selecting this option will cause the menu item to print double wide to the Remote Printers of all other non-follow items on the guest check. Specific Remote Printers may not be selected with this option. In fact, selecting any Remote Printer along with this option will de-select Follow Other Items. It is abbreviated Follow for display in Printers.
Override Entree Printers
This option is set on a Price-Hidden Add-On (or Regular Menu Item used as a modifier by placing it on a modifier panel) to override the printer selection of the base item. An example is a "Melted Cheddar" modifier used to describe an otherwise cold sandwich. While the cold sandwich base item might have only a "Cold" preparation printer selected, the overriding "Melted Cheddar" option would have Override Entree Printers selected, and might have a "Hot" preparation printer selected, thereby overriding the printer behavior of the base sandwich item, and causing it to print to the "Hot" printer. It is abbreviated OverKP for display in Printers.
  • Note: Printer behavior cannot be overridden by a Modifier or Prep or Note to the Kitchen type item as these item types have no Remote Printers setup.
Print on All Remotes
This option is very similar to ALL items to ALL KP? in Order Print Options which is a global behavior, but is controlled, in this case, at the menu item level (the options should be considered mutually exclusive). With Print on All Remotes selected, RPOWER will print double wide to targeted (selected) printers, and single wide to non-targeted printers. It is used principally for timing purposes, i.e. the cold station would see hot station items, in single wide print, even though those items are not prepared there. It is abbreviated AllKP for display in Printers.
  • Note: "Bar" printers are not included by the Print on All Remotes option.
  • Tip: Menu items using Print on All Remotes should also have at least one Remote Printer selected. If no Remote Printers are selected and no other items with kitchen printers selected are ordered, the item will not print anywhere!
Not on Check if Price is $0
This option effects add-on items attached to the item, not the menu item itself. If selected, Not on Check if Price is $0 will cause zero price add-ons to be omitted from guest check printing, the same behavior as if a Note to the Kitchen had been used (see Menu Item Type for details). It is abbreviated Not$0 for display in Printers.

BIM Behaviors allows for the default behavior of Built-In Modifiers, if any, to be viewed and/or overridden for the individual menu item. A "Ladies Night" BIM, which might by default override the price of liquor items to $1.00, might instead, in the case of certain high cost liquors, be set at the item level to override the price to $2.00.

Press BIM Behaviors to view the item's Built-In Modifier settings.

BIM Behaviors

In the example at right, items eight and nine, 1.00 Ladies and $Double can be applied to the base item Grey Goose, with behaviors of Override to $1.00 and Multiply by 2 respectively.

To change the Override to $2.00 for this item press the Action field to the right of Override on line eight (currently displayed as N).

Change BIM Behaviors

From the presented BIM Behaviors panel select a behavior by pressing it, in this example Override, or press Cancel to quit without changing BIM Behaviors.

For this example, advance to the Amount field and enter 2.00.

Press Save to exit and save the changes. Use Page X to display any of the three pages of Built-In Modifiers. Press Cancel to exit without changing $BIM behaviors.

  • Note: Default Built-In Modifier behaviors are defined by the BIM themselves, which can be found on a special menu panel named (Built-In Mods).

Appearance displays the button's current color selection, as well as the name of any bitmap (icon), and the icon itself, attached to the button.

Press Appearance to change the presentation of the menu item button.

Button Appearance

The arrows in the top left section of the Button Appearance window control the justification of a bitmapped icon within the button. The default justification is bottom-right.

Color... is displayed in and identifies by name the button's current color. Press Color... to display the RPOWER color palette:

Color Selection Palette

Make a color selection by pressing it, or press Back to quit without changing the button color.

Icon displays and identifies by name the bitmapped icon, if any, displayed in the background of the button. Press Icon... to display the bitmaps available.

Bitmaps

Select an icon by pressing it, press More to display more icons, or press Cancel to quit without attaching an icon.

  • Tip: Press Icon again to clear the picture from the button. (Press Yes at the Clear picture? dialog box, or press No to keep the picture).

The arrows in the bottom left section of the Button Appearance window control the justification of the text displayed by the button. Top-left justification is default, and normally need not be changed.

Size identifies the current font size and font attributes of the button. Press Size to advance through the available font sizes (Big Full Screen, Small Full Screen, Big Header, Small Header, Regular, Small, Tiny and None).

  • Tip: Use Size to adjust the font size if the text displayed is being clipped.

Use Bold, Ital and UL to set the bold, italic and underline attributes, respectively, of the button. Multiple selections are permitted.

  • Note: Regular Bold is the default font size and attribute.

RPOWER displays a large and small example button at the bottom of the window reflecting the current button appearance settings.

Press OK to exit and save the button appearance, or press Cancel to exit without saving the appearance.

Menu Item Setup Window

Add-on menus are attached to a a Regular Menu Item using the First through Fourth Add-on buttons.

Press First Add-on to attach a modifier panel to the item.

Select Modifier Menu

RPOWER presents a list of available Modifier menus. Make a selection from the list by pressing it.

  • Note: The Modifier Menu to be attached must be created prior to attaching it. See Add Menu Panel for details. If the panel has been created, but does not appear in the list of Modifier Panels its Modifier menu? check box was not selected. See Edit Menu Panel for details.
  • Tip: Use Triple Up Arrow (Home), Double Up Arrow (Page Up), Double Down Arrow(Page Down) and Triple Down Arrow (End) to navigate the list.
  • Tip: With a keyboard attached, typing the first few letters of a Name will advance to the first match for the letters typed. Use the cursor keys to navigate further, if necessary, and press Enter when the desired record is highlighted.
  • Note: The column headers across the top of the list, and the symbols shown under the headers, identify special characteristics of the modifier panels listed. This allows the operator to determine the behavior of a modifier panel without examining the actual record. The column headers are defined near the top of Menu Setup.
Override Add-on Setup?

The window presented allows the operator to override the default behavior of the Modifier Menu. This behavior was defined when the panel was created in Add Menu Panel. To override the behavior of the Modifier Menu for this menu item only, change any or all of the three fields presented and press Override. To leave the panel behavior as default press As-Is.

  • Tip: In practice, it is extremely rare to Override the behavior of a Modifier Menu. Without changing any of the three fields presented, press either Override or As-Is to accept the default behavior.

Continue to add Modifier Menus as required by pressing Second Add-on, Third Add-on, etc.

To remove a Modifier Menu from an item or to change its behavior press its corresponding button. RPOWER will present a confirmation window.

Confirm Clear Add-On

Press Yes the remove the Modifier Menu from the item, or press No to return to the Override Add-on Setup window and change the behavior of the panel from its default.

  • Tip: Even if no Add-on panels are required for an item, a Special Modifier panel should always be attached to most menu items. If not, pressing Special Mods from the Order Entry window will have no effect, as RPOWER will not know which Special Modifier panel to display for the item.

Use Copy Add-ons to copy all of the Modifier Menus attached to the previous item edited to the current item. This is a great convenience and time saver. Note that the name of the last item edited is displayed in Copy Add-ons.

Press Description to type a description of the item. This is commonly used to describe the preparation and presentation of a menu item. It is sometimes used for cocktails to include a recipe for the drink that the bartender can easily reference.

Menu Item Setup Window

The lower middle section of the Menu Item setup panel is used to set various "other" options that apply to menu items. These are defined below:

Mod count up-to
This is a multi-purpose field producing very different results depending on its value, and the menu item type it is used on.

When used on a modifier type item, with a value between zero and 70, inclusive, or 91, Mod Count Up-To changes the item's contribution toward #Forced (Minimum) and #Auto-Done After requirements to the inverse of the entry, i.e. 2 is 1/2, 3 is 1/3, etc. (a value of 91 makes no contribution, allowing unlimited use). An example of use is a breakfast toast selection panel. The panel requires one selection, and is auto-done after one selection. "Normal" modifiers present might include "White Toast", "Wheat Toast" and "Rye Toast", each with its Mod Count Up-To value set at zero, the default, or one, the same as zero. Selecting any one of the "Normal" modifiers fulfills the minimum and auto-done requirements and advances the panel. "Other" modifiers on the panel might include "Slice White Toast", "Slice Wheat Toast" and "Slice Rye Toast" each with its Mod Count Up-To value set to two, thereby contributing only 1/2 (the inverse of 2) to the requirements, and therefore allowing any combination of the two "Other" modifiers before advancing the panel. One more "Other" modifier might be present. A "Dry" modifier with its Mod Count Up-To value set to 91, which could be pressed before any other modifier and have no contribution toward the requirements, thereby allowing up to three keypresses on a panel normally Auto-Done after one.

  • Note: Mod Count Up-To values zero through 70, and 91 apply to modifier type items (although Regular Menu Items can be used as modifiers), they are presented here for completeness only.

When used on a regular or modifier type item, with a value of 67, RPOWER will associate a one-table room with the transaction. The room is designated by a one to three character abbreviation following an asterisk in the Add'l field of the item, e.g., *FHR for For Here or *TGO for To Go. In Rooms and Tables, a single corresponding table is then created with the same name as designated in the Add'l field, but without the asterisk, and including parentheses, e.g., (FHR) or (TGO).

Values of 68, 69 and 70 cause RPOWER to execute a Send and Continue, Send and Done and Print Check respectively.

Values of 71, 72 or 73 cause RPOWER to automatically press Cash (or Pay) after adding the item to the check. For Pay, (the equivalent of pressing Other Payment/Receipt) be sure to set the option Ask pay method in the CASH Orders section of Workstation Setup, Register & Seats (see Workstation Setup). Set the value to 72 for the same behavior as 71, but with suppression of the Ask Amount Tendered keypad. Use 73 to disable all auto-payment behavior for the current transaction (useful when most sales finalize with Cash but occasionally other functions will be required after ordering a 71 or 72 type item, e.g. discounts). A type 73 item will also change the behavior of a type 69 item (Send and Done) to Send and Continue. A type 73 item would typically be setup to have no price, be Totally Hidden (see below), and have a name like "Turn Off Auto-Pay"or Suppress Auto-Pay. Ticket sales are an example of a use of Auto-Pay items.

When used on a calculated Discount or Coupon, with values between 75 and 79, RPOWER applies "targeted" discounts. Targeted discounts include various types of BOGO (Buy One, Get One) discounts, as well as coupons targeting the most, or least, expensive item on the guest check. Unlike regular discounts, multiple itemizers may be selected in the discount category setup, producing multiple discount actions. E.g., a BOGO based on an entree and a dessert purchase would discount the second entree and second dessert purchase separately. BOGO's apply to, and are calculated on, base (root) items only, Price-Hidden Add-Ons are ignored. BOGO's of different types should not be mixed in one transaction, nor used with other discount types.

  • Note: Mod Count Up-To values 75 through 79 apply to Discount & Coupon type items, they are presented here for completeness only.
  • 79: What might be called the "Classic" BOGO. Each item on the guest check, from most to least expensive, is used (consumed) to discount the next least expensive item. An example guest check contains four entrees, priced at $20.00, $18.00. $16.00 and $14.00. A "Classic" buy-one, get-one 50% off coupon would use (consume) the $20.00 item to discount the $18.00 item by 50%, resulting in a $9.00 discount. A second BOGO 50% coupon applied to the same check would use (consume) the $16.00 item to discount the $14.00 item by 50% resulting in another $7.00 discount, for a total $16.00 discount on the guest check. It may seem counter-intuitive that this calculation would be considered "Classic" as opposed to the "Cheap" BOGO discussed below, in which the least expensive items are discounted first. But a clever customer will quickly realize that requesting split checks, one containing the most expensive items, the other containing the least, results in the "Classic" result when two BOGO coupons are presented. The "Classic" BOGO just puts the restaurant ahead of the curve and shows the customer their good intentions!
  • Note: Use the Discount or Coupon's Calculation button to enter the appropriate percentage discount.
  • 78: RPOWER calls this a "Classic" coupon. As opposed to a BOGO, no specific purchase is required. The coupon simply allows customers to discount a targeted item of their choice. Since a customer will always choose the most expensive item, RPOWER does just that, automatically.
  • 77: 77 defines a "Generous" BOGO. The least expensive item will be used (consumed) to discount the most expensive item. A guest check containing a $20.00 entree and a $15.00 entree, when discounted by a "Generous" 50% BOGO will use (consume) the $15.00 entree to discount the $20.00 entree by 50%, resulting in a "Generous" $10.00 discount. "Generous" BOGO's might be distributed by an owner or manager to a customer after an unfortunate experience at the restaurant.
  • 76: A "Cheap" coupon. As opposed to a BOGO, no specific purchases is required. The coupon discounts the least expensive targeted item on the guest check.
  • 75: The "Cheap" or "Promo" BOGO. The most expensive item is consumed to discount the least expensive item. The second most expensive item is then consumed to discount the second least expensive item, and so forth. The example check of $20.00. $18.00, $16.00 and $14.00 entrees with two 50% "Promo" BOGO's applied would discount as follows: The $20.00 entree will be consumed to discount the $14.00 entree resulting in a $7.00 discount. The $18.00 entree will be consumed to discount the $16.00 entree, resulting in a $8.00 discount, for a total discount of $15.00. Because the BOGO would reflect a standing offer made by the restaurant, as opposed to an actual coupon carried in by the customer, there should be no customer expectation that the "staggered" behavior of the "Classic" #79 BOGO would be used.

When used on a Regular Menu Item not a modifier, and set between 81 and 89 inclusive, that item, when sold, will override the Profit Center of the guest check to PC #1 to PC #9, respectively. That is, setting Mod Count Up-To to 85 on a Regular Menu Item will override the profit center of the guest check to PC #5 when the item is ordered. An example might be a "Dining Room" item occasionally sold at the "Pool". Selling the "Dining Room" item at a "Pool" workstation overrides the profit center of the entire check to "Dining Room".

  • Note: Profit center overrides for all items on a Menu Panel can be defined by setting Count up-to in the Menu Information window for that panel (see Add Menu Panel).

When used on a Regular Menu Item, and set to a value of 90, a Timed Item is created. The price of a timed item is the price per hour.

  • Note: A guest check only has one timer. This means that while any one guest check may contain multiple timed items, the items all run off the same timer. This due to the fact that timed items are started and stopped for the entire check, not by individual item. Situations requiring multiple, independent Timed Items require separate checks.

Normal Timed Items start the clock running as soon as one is ordered, and continue running until the timer is stopped by the user, the guest check is printed, a credit card is swiped, or a guest check is otherwise brought up for payment method selection.

  • *Note: Guest checks containing Timed Items, when brought up for edit (as opposed to print or payment), display a window offering the options Stop Timer and Continue allowing the operator control of the timer. Printed guest checks (timer now off) display a similar window when brought up for edit but offer Restart Timer and Continue.

Options may be set for Timed Items by using the Add'l name field to enter three numbers separated by colons (:). i.e. AAA:BBB:CCC.

  • AAA determines the minimum number of minutes a Timed Item will charge for. 10 means that from the time the item is placed on the check, up to ten minutes and zero seconds, 1/6 (10/60) of the hourly rate will be charged. In this example, at ten minutes and one second actual time begins.
  • BBB determines the "block increment" of minutes after the minimum, AAA. The actual time is "bumped" (or rounded, according to the next item, CCC) to the next increment of this value. For example, using 10:5:0 (minimum 10, increment 5). ten minutes, one second through fifteen minutes will charge the same as fifteen minutes. Fifteen minutes, one second will charge the same as twenty minutes.
  • CCC is the sum of three numbers representing option flags.

1 means round not bump the increment. For example, using 10:5:1 (minimum ten, increment 5, round), 00:01 through 12:29 will charge the same as 10:00, 12:30 through 17:29 will charge for 15:00, 17:30 through 22:29 will charge for 20:00, and so on.

2 means start the check with the timer stopped. The timer will not start until the user explicitly starts it, or according to the next option.

4 means start the timer immediately after the first guest check print. That is, the guest check prints with zero time, and then the timer starts. The check can then act as a "ticket", and if printed with a bar code, can be later scanned for payment, stopping the timer.

  • Note: Entry 4 requires entry 2 as well, meaning that valid entries for CCC are 1, 2, 3, 6 and 7.
Menu Item Setup Window

Continuing with the "Other Options" available in Menu Item setup:

Alt qty (Each) is an inventory related quantity. (See Inventory Setup for details).

The PLU field is used to optionally enter a PLU # (Price Look-Up) for a menu item. A PLU # may be up to six digits long. It is used in conjunction with the scanning of price embedded bar codes but may be used with other items as well. Many restaurants, especially those with large wine lists, use PLU # entry to order wine by its "Bin" number, which can be significantly more convenient than searching menu panels to order a wine by name.

  • Note: Price embedded bar codes are commonly used by supermarket meat and deli departments. As its name suggests, a price embedded bar code (always prefixed by a "2") contains a five digit PLU # and the price of the item in cents (four or five digits, depending on programming), as well as two check digits. It is unlike a UPC, which contains no price information. When a price embedded bar code item is scanned, RPOWER uses the PLU # to look up the item and display its description. RPOWER uses the price information stored in the item's Menu Item setup to determine the weight of the item sold for reporting purposes.

Freq. diner points is a four digit field used to assign frequent diner, or loyalty, points to an item when different from the item's dollar value.

  • Note: To determine the frequent diner point value of a guest check, RPOWER totals the dollar value of the menu items present on the guest check, then adds the "pointed" values defined above, and then subtracts the dollar values of any "pointed" items. The net effect is that the "pointed" value assigned by Freq. diner points overrides the dollar value of that item.

The Require Manager? box, if checked, does exactly that. The menu item will require entry of a manager's Passcode, a card swipe, or a fingerprint scan to be ordered. Common uses include Discount or Coupon items, whose access must be controlled as well as some gratuity type items. The Edit Checks privilege is required to order an item with its Require Manager? box checked.

Limit One?, when checked, allows no more than one of the menu item to be sold onto any one guest check. Typical uses include gratuity type items. "An 18% gratuity will be applied on parties of six or more" gratuity item would likely have Limit One? checked so that its use would be restricted to once on any one guest check.

Allow $0 or less? controls whether or not RPOWER allows the sale of a zero price, or negatively priced menu item (not applicable to modifier type items). By default RPOWER does not allow a zero or negatively priced item to be sold.

Prompt for note?, if checked, will pop up RPOWER's item note window and on-screen keyboard to allow the operator to type preparation instructions for the item ordered. Typical uses include "Open Food" or "Open Liquor" items, it is also commonly used to enter a description for a custom cake message. See Note Required, below, to force a non-blank note to be attached to the item.

Add-on skip section?, when checked, essentially presses Add-on Done automatically for the operator, skipping the current modifier section when the item is ordered. The question applies to modifier type items only, and the #Forced (Minimum) entry for the panel itself must be zero. In most instances, Totally Hidden? should also be checked in order to hide the item from guest check printing.

Add-on skip rest?, when checked, allows RPOWER to press Add-on Done automatically for the operator for all further modifier sections attached to the base menu item. The question applies to modifier type items only, and the #Forced (Minimum) entry for the panel itself must be zero. Totally Hidden? should also be checked. Each subsequent modifier section must contain an Add-on skip rest? and Totally hidden modifier in order for the item to work as required. An example use of Add-on skip rest? is an item that can be ordered by itself, or as part of a combo. A split modifier panel is attached to the item with the first panel offering "Item Only" and "Combo" selections. "Item Only" has Add-on skip rest? and Totally Hidden selected. The second and third sections offer starch and side selections. The starch section includes an item "No Starch" with Add-on skip rest? and Totally Hidden? selected. The sides section includes an item "No Sides" with Add-on skip section? and Totally Hidden? selected. In operation, selecting "Item Only" skips the starch and side selections, while pressing "Combo" brings up the starch and sides sections for selection.

Totally Hidden? is used in conjunction with the above items: Add-on skip section? and Add-on skip rest?. Items with the Totally Hidden box checked do not print on the guest check or remote preparation printers.

Not on Product Mix?, when checked, causes RPOWER to omit the item from the Product Mix Report, decreasing clutter.

Note Required?, if checked, is used in two ways. When used in conjunction with the Prompt for note? option Note required? forces the operator to include a non-blank note when ordering the item. When selected on a Regular Menu Item any note attached to the item may not be blank, regardless of how the note is attached.

Menu Item Setup

Press Save to exit menu item addition saving changes.

Press Ingredients to include inventory ingredients for the item. (See Inventory Setup for details).

Press Accessibility to limit access to the item by day/time, or by requiring that other items or item categories be ordered first.

Access Restrictions

RPOWER can restrict the sale of an item in three ways.

To restrict the sale of an item contingent on the previous sale of another item press Need Item... and select an item from the list of menu items by pressing it.

Item Count

Enter the number of menu items that may be ordered after the contingency is satisfied and press OK.

To restrict the sale of an item contingent on the previous sale of another item belonging to a specific Menu Sales Category press Need Category... and select a Menu Sales Category from those presented by pressing it.

Enter the number of menu items that may be ordered after the contingency is satisfied and press OK.

  • Note: Need Item... and Need Category... restrictions are mutually exclusive, i.e. one or the other may be applied, but not both.

To restrict the sale of an item to one or more Day/Times press Day-Times... and select one or more Day/Times by touching them. Press Done when complete. (See Day/Times & Profit Centers for details).

  • Note: If access restrictions have been imposed for an item Accessibility will be displayed in fuchsia, and the type of restriction will be listed, i.e. Item, Cat and/or Day/Time.

Menus displays the number of menu panels that include the menu item (exclusive of the current menu panel). Press Menus to display a list of menu panels that include the menu item.

Press Cancel to exit menu item edit without saving changes.

Menu Item Setup

Delete Menu Item

Press Delete to remove the menu item completely from the RPOWER database.

Confirm Delete

RPOWER requires confirmation before completing the deletion of a menu item. Press Yes to confirm the deletion or press No to return to menu item edit without deleting the item.

  • Note: With RPOWER's virtually unlimited storage capability, there are few reasons to delete a menu item. An item that is not in use today, may be needed at some time in the future. The user should also be aware that the historic Product Mix Report cannot print deleted menu items, but will instead print "Deleted Item". (Historic financial reports will always accurately reflect the sale of deleted menu items).
Locate Manager Button

Update Menu Display

Menu changes made from Menu Setup do not go into effect until an Update Menu Display is performed.

  • Tip: Intentionally not performing the update can be useful. Not pressing Update Menu Display allows an operator to setup menu items for the next day, tomorrow's lunch specials for example, without changing the specials currently displayed on the front end. Perform the update in the morning to instantly put the new specials into effect!
  • Note: Except for implementing the above tip, normal operations call for performing an update every time the operator finishes Menu Setup.

To Update Menu Display, from any idle workstation, press Other Options / More Options to locate Manager and press it.

Manager Passcode Entry

Enter a manager's Passcode at the prompt, or if so required and/or equipped, swipe a manager's card or scan a fingerprint.

  • Note: Either the System Setup or Menu Setup privilege is required to perform an Update Menu Display.
Manager Functions

From the Manager Functions window press Update Menu Display.

  • Note: Menu changes will never be lost if the operator forgets to perform the update and returns to the front end, just return to Manager Functions and press Update Menu Display.
Locate Manager Button

Employee Setup

All employee maintenance, including editing time clock information, is performed from Employee Setup.

To enter Employee Setup, from any idle workstation, press Other Options / More Options to locate Manager and press it.

Manager Passcode Entry

Enter a manager's Passcode at the prompt, or if so required and/or equipped, swipe a manager's card or scan a fingerprint.

  • Note: The Payroll privilege is required to access Employee Setup. See Privileges further in this section for details.
Manager Functions

From the Manager Functions window press Employee Setup.

Employee List

RPOWER displays an employee list.

  • Note: Employees are listed alphabetically by default. To sort the employee list by ID#. touch the blank field directly below ID. to return to name sort, touch the blank field directly below Name.
  • Tip: Passcodes and Card# are obscured by default. To display these fields press Show Code/Card. Managers with the proper privilege can then check an employee's Passcode without actually accessing the record.
Search For SAL

Find displays the current filter setting. As the employee list grows, it may become useful to use the Find function. Press Find to bring up an on-screen keyboard, where the operator may enter the first few letters of an employee name. RPOWER will then search for and display all matches. Type the first few letters of an employee name and press Enter to search.

Search Results for SAL

RPOWER displays the search results, in the example all matches for "SAL".

  • Tip: Press Find again to clear the search filter.
Employee List

RPOWER can print the employee listing, press Print to do so.

Print to Where?

Depending on system programming, RPOWER may display an output selection window. Make the appropriate selection by pressing it, or press Cancel to quit without printing.

Employee List

Add/Edit Employee

Press Add New to add a new employee, or ...

...select an existing employee from the list by touching the name.

  • Tip: With a keyboard attached, typing the first few letters of a Name will advance to the first match for the letters typed. Use the cursor keys to navigate further, if necessary, and press Enter when the desired record is highlighted to edit that record.
Employee Entry

RPOWER displays a blank employee record.

  • Tip: With a keyboard attached, navigate through the fields of an RPOWER panel using Enter, Tab (or Shift-Tab) or the cursor keys, or simply touch the desired field to navigate to it directly.
  • Tip: Press KB ON to bring up an on-screen keyboard as necessary, press KB OFF to close it.

When adding a new employee a minimum of three fields must be filled: ID#, Passcode and Last, First M.

ID# is a one to four digit numeric-only field that must be unique (not in use by any other employee).

  • Tip: The Employee Time Clock report can be printed sorted by ID#. If the ID# corresponds in some way to the employee number assigned by the restaurant's payroll service this can result in a big time savings when transcribing the payroll.

Passcode is a one to six digit numeric-only field that must be unique (not in use by any other employee). Leading zeroes are assumed, so that an entry of 0027 will display as 27. The employee, however, will always enter 0027.

  • Note: Most restaurants use a four digit Passcode.

If employee cards are used, swipe the card at any time. RPOWER will read the card and complete the Card# field. The card number may also be entered manually if a card reader is not available.

The Language (1 or 2) field needs only be filled in those systems where the second language feature is used for menu item ordering and remote printing. In those systems, enter 1 to display the primary language for this employee, 2 to display the secondary language.

Last, First M. is an alpha-numeric field that must be unique (not in use by any other employee). The preferred entry for this field is Last, First M., as then RPOWER presents the employee list sorted by last name. First M. Last is also acceptable, but the employee list will then be sorted by first name.

  • Note: RPOWER completes the Print Name field automatically if it is left blank. Caution should be taken with this field, as its contents will be printed on guest checks and receipts if the employee is a server, bartender or cashier. Most restaurants prefer not to print an employee's last name in areas that a customer will see.

The Payroll ID field needs only be filled in those systems interfaced to an external payroll service. In those systems, enter the Payroll ID assigned by the payroll service to the employee.

The remaining fields are optional, and probably redundant, in that the remaining information is already part of the restaurant's payroll system and files.

  • Tip: Many restaurants do complete the Phone field so that a manager may easily retrieve an employee's telephone number from any workstation.

Job Information

An employee must have, at minimum, one job assigned to them. Press Edit Jobs from the Employee Entry window.

Job Selection

RPOWER presents a job selection window. Select an applicable job from those presented by pressing it.

Employee Job Information

RPOWER displays an Employee Job Information window. If the job selected is the employee's primary job check the box Primary job for employee?. All other information has been set elsewhere in RPOWER and should be left as is.

  • Tip: Boxes may be checked/un-checked when a keyboard is present by hitting Space.

Press Save to save the information displayed, press Delete to remove the selected job from the employee, or press Cancel to quit without saving changes.

Job Selection

RPOWER displays the job selection window again. To assign another job to the employee select it by pressing it. To finish job selection press Done.

Employee Entry

At the completed Employee Entry window press Save to finalize the employee add/edit, or press Cancel to quit without saving changes.

Privileges

Privileges determine the controlled functions RPOWER will allow an employee to access.

  • Note: The privileges granted to the manager adding or editing the employee will effect the number of privileges, if any, that may be granted to the employee. Managers will never be permitted to grant any privilege that they do not possess themselves, and in the case of the Payroll privilege, not even that. A Payroll manager cannot change any privilege, passcode or card of another employee who has any privilege the Payroll manager does not have.

Select Privileges as appropriate. Servers typically have no privileges, bartenders and cashiers typically have only the Assign Drawers or Close Drawers privilege. Managers may have any range of privileges. Use the None (Inactive) privilege to force inactive employees to sort to the bottom of the employee list, instead of deleting the employee.

A detailed list of privileges follows:

System Manager 
  • If not Inactive, then has ALL other privileges.
  • Able to view and change other System Managers' passcodes.
  • Able to delete employees with Alt+D.
  • Able to assign and change privileges for employees.
  • Able to Clear Item Inventory and Clear All Inventory.
  • Able to change an existing hourly rate for an employee.
  • Able to do a Copy To or From Backup in System Maintenance.
  • Able to Shut Down All Stations in System Maintenance.
Any Drawer/Bank 
  • Able to select a (currently open!) drawer or bank from which to pay a check. Guard this privilege (along with System Manager) carefully as this bypasses individual cash responsibility.
  • With the Close Drawers privilege, able to close ANY drawer or bank from Manager Functions (as also can a System Setup manager).
  • Able to close a drawer or bank while not currently punched in.
  • Able to perform a Cash Tape Review of any cash drawer.
  • Cannot access Manager Functions with this privilege alone.
System Setup 
  • Able to edit menu items (and menu item prices) whose categories have the Setup manager? question set to Yes.
  • Able to modify menu items on menu panels that have their Require setup manager for setup? question set to Yes.
  • Able to modify menu panel information.
  • Able to select Void Reasons that have their Require setup manager? question set to Yes.
  • Able to view and edit any System Setup option except for Devices on Site, Output Destinations, Workstation Setup and Device Definitions.
  • Able to close ANY drawer or bank from Manager Functions (as also can an Any Drawer/Bank manager).
  • May be required, depending on system programming, in addition to Reports/Close, to access historical reports from Reports.
  • CANNOT do Employee Setup.
  • Note: When granting the System Setup privilege, the Menu Setup privilege should also be granted.
Payroll 
  • Able to assign privileges to new employees as long as those privileges have been granted to the Payroll employee. Cannot grant payroll privilege to other employees, as this privilege may only be granted by a System Manager. Cannot change any privilege, passcode or card on any employee who has any privilege the payroll employee does not have.
  • Able to run the Employee Time Clock (with pay) and PAY PERIOD Time Clock reports. (Anyone can run Employee Time NO PAY.)
  • Able to access Employee Setup. Note that only a System Manager can change privileges and change existing pay rates.
  • Limited access to other Manager Functions.
Inventory 
  • Able to access the Inventory menu button from Manager Functions, and run all functions there except Setup, which needs an Inventory Setup manager, see next.
  • Limited access to other Manager Functions.
Inventory Setup 
Able to access the setup button on the inventory menu from Manager Functions.
  • Limited access to other Manager Functions.
Menu Setup 
  • Able to access Menu Setup from Manager Functions.
  • Able to Update Menu Display from Manager Functions.
  • Able to access Check Coupon Setup from System Setup.
  • Able to access Trailer Messages.
  • Limited access to other Manager Functions.
  • Note: The Menu Setup function is exempted from the Manager ...must swipe card and ...must use fingerprint questions in Workstation Setup. This function may be accessed through a passcode entry regardless of the Workstation Setup setting..
Customer Setup 
  • Able to add and edit customers and accounts (from the front end only).
  • Able to override customer credit limits.
  • Able to allow new account members to charge (i.e., not be Cash Only) when entered from the Delivery Finder screen.
  • Able to manually enter gift and loyalty card numbers if manual entry is allowed and if a passcode is required.
  • Cannot access Manager Functions.
Assign Drawers 
  • Able to assign a themselves (only) to a cash drawer (front end only).
  • Able to Blind Close one's own drawer.
  • If Close Drawers is also set then can assign and close any drawer
  • Cannot access other Manager Functions with only this privilege.
  • Note: The Assign Drawers function is exempted from the Manager...must swipe card and ...must use fingerprint questions in Workstation Setup. This function may be accessed through a passcode entry regardless of the Workstation Setup setting.
Close Drawers 
  • Able to Close Day.
  • Able to access floor (Dark Blue, Non-Historical) reports.
  • Able to assign a themselves (only) to a cash drawer.
  • Able to close their own drawers (only)..
  • If Assign Drawers is also set then can assign and close any drawer
  • Able to re-open drawers and banks.
  • Able to access Misc. Credit Card from Manager Functions.
  • Able to make Daily Deposits (Reports/Close will also allow this).
  • Able to access Execute Batch... buttons in Manager Functions.
  • Limited access to other Manager Functions.
Reports/Close 
  • Able to access Reports from Manager Functions. This includes historical reports.
  • Able to Close Day.
  • Able to run Server Sales report if the Server Sales button require manager? question in Workstation Setup is checked.
  • Able to access Execute Batch... buttons in Manager Functions.
  • Able to print reports to screen if require manager is set in Workstation Setup.
  • Able to make Daily Deposits (Close Drawers will also allow this).
  • Limited access to other Manager Functions.
Edit Checks 
  • Able to add a Require Manager menu item to a guest check. Besides the setup question, an item also "requires manager" when 1) it has restricted day/time access and its not that time or 2) it is 86'd and the Need Manager... To order 86'd items? question in Order Entry Options is set to Yes.
  • Able to add items to a check after split or re-open if required in Order Print Options.
  • Able to pay a check using a payment method whose Require manager? question is set to Yes.
  • Able to set the Count-down/86 of a menu item.
  • Able to pick up and edit any check, overriding server security.
  • Able to void items off of checks (but not entire checks).
  • Able to transfer checks to Servers and/or Tables when the Need Manager... On transfer table? and/or On transfer server? questions in Order Entry Options is set to Yes.
  • Able to combine checks when the Need Manager... To combine checks? question in Order Entry Options is set to Yes.
  • Cannot access Manager Functions.
Void Checks 
  • Able to void checks.
  • Able to re-open checks.
  • Able to force (a voice) authorization of a credit card using the Enter CC# button when the Need Manager... To voice-auth credit? question in Order Entry Options is set to Yes.
  • Able to access Paid Check Review on a workstation whose Paid Check Review require manager? question is set to Yes.
  • Able to ring Pay-Out/Ins and/or No-Sales if the need manager on Pay-Out and/or No-Sale questions in Workstation Setup are checked.
  • Cannot access Manager Functions.
NONE-INACTIVE 
  • Employee loses all privileges. Even a System Manager.
  • Employee has a backslash (\) prepended to his or her name, to make him or her sort to the bottom of the employee List.
  • Employee is skipped on phone list and employee list reports.
  • Employee can punch out, but can't punch in. It's a subtle hint.
Employee List

Time Clock Edit

Select an existing employee from the list by touching the name.

Employee Entry

From the Employee Entry window press Time Clock Edit.

Time Clocks and Tips

Select a time clock cycle to edit by touching anywhere on the record...

...or, press Add New to create and edit a blank time clock record.

Time Clock Edit
Caption

Edit the time clock record as needed.

Press Job to change the employee's job for this record.

Tip Allocation

Press Tips to edit the employee's Tip Allocation

Press Save to finalize the tip edit, or press Cancel to quit without changing the tip allocation.

Confirm Delete

Press Delete to delete the time clock record.

Press Yes to confirm the time clock delete, or press No to quit the delete.

Time Clock Edit

Press Save to finalize the time clock edit or press Cancel to quit without saving the time clock edit.

From the list of time clock records, select another record to edit by touching it, or press Done to exit Time Clock Edit.

Employee Entry

Time Clock Print

Managers may print the time clock activity for an individual employee using Time Clock Print.

Select an existing employee from the list by touching the name.

From the Employee Entry window press Time Clock Print.

Time Clock Print Date Range

Select the beginning date for the report by pressing From Date.

Select Start Date

Select a Start Date from the calendar presented.

  • Tip: Use Year Up, Month Up, Month Down and Year Down to change the month and/or year. Press Today to quickly select today's date. Press Blank to select all dates before the End date. Press Cancel to quit the operation.
Time Clock Print Date Range

Next select the end or Through date for the report by pressing Through Date.

Select End Date

Now from the calendar select the End Date for the report. Press Blank to select all dates after the Start Date.

Time Clock Sort Select

Press either Name or ID# at the prompt, it doesn't matter which, or press Cancel to quit the operation.

Print Detail?

Press Yes to print each Time In/Time Out cycle, press No to print a consolidated report, or press Cancel# to quit the operation without printing the report.

Select Output to Where?

Depending on system programming, RPOWER may ask where the report should be output. Make the appropriate selection by pressing it, or press Cancel to quit the operation without printing the report.

  • Note: Depending on system programming, the Reports privilege may be required to print the report to the Screen or Browser.
Confirm Report Print

Confirm the report by pressing OK at the prompt, or press Cancel to quit the operation without printing the report.

Time Clock Report

Shown is the first section of a time clock report.

Employee Entry

Delete Employee

Inactive employees may be deleted from the system if the employee's time clock information is no longer needed and there is no future expectation that the employee will return to work.

  • Note: RPOWER hides Delete in Employee Entry to make inadvertent deletion of an employee, and the employee's time clock information, less likely.

A physical keyboard must be attached to the workstation in order to delete an employee. From Employee Entry for the employee to be deleted press Alt + .

  • Note: The System Manager privilege is required to delete an employee.
Checks Open

An employee may have no open guest checks in order to be deleted. Press OK to close the Checks refer to ... window and then close, discount and close, transfer or void the guest checks listed.

Confirm Employee Delete

Confirm the employee deletion by pressing Yes, or press No to quit without deleting the employee.

Employee Entry
Employee List

Continue to add/edit employees from the employee list, or press Done when finished.

Locate Manager Button

Assign Register

Before accessing any cash drawer operation, RPOWER requires an operator (cashier or bartender) be assigned to that cash drawer.

  • Tip: A register may also be assigned from the front end. See Assign Register for details.

To assign a cashier or bartender to a cash drawer, from the workstation to be assigned, press Other Options / More Options to locate Manager and press it .

Manager Passcode Entry

Enter a manager's Passcode at the prompt, or if so required and/or equipped, swipe a manager's card or scan a fingerprint.

  • Note: Either the Assign Drawers or the Close Drawers privilege is required to Assign Register for that employee . If both privileges are set then the employee may assign any employee to a drawer. See Employee Setup for details.
  • Note: The Assign Drawers function is exempted from the Manager ...must swipe card and ...must use fingerprint questions in Workstation Setup. This function may be accessed through a passcode entry regardless of the Workstation Setup setting.
Manager Functions

From the Manager Functions window press Assign Register.

Select Operator to Assign

RPOWER presents a cashier selection window displaying all operators clocked into the system with jobs allowing cash drawer operations. Select a bartender or cashier by pressing it, or press Back to quit without assigning a register.

Select a Drawer

If multiple cash drawers are attached to the workstation, RPOWER will present a selection window displaying the available drawers. Select a drawer by pressing it, or press Cancel to quit without assigning a register.

Locate Manager Button

Register Read or Close

To read or close a register, from an idle workstation, press Other Options / More Options to locate Manager and press it.

Manager Passcode Entry

Enter a manager's Passcode at the prompt, or if so required and/or equipped, swipe a manager's card or scan a fingerprint.

  • Note: The Close Drawers privilege is required to Read/Close Register that employee's register. If both the Close Drawer and Assign Drawer privileges are set the employee may close any drawer. See Employee Setup for details.
Manager Functions

From the Manager Functions window press Read/Close Register.

Cash Drawer Selection

Select the Cash Drawer to close from those presented.

Select Close at the selection window.

  • Note: There are very few reasons to Read a register. Printing a register Read report instead of closing may actually cause confusion later in the day. Depending on system programming, register Read may not even be an option, in which case the selection window will be skipped.
Checks Open Force Close

Depending on system programming, RPOWER may force all checks to be closed before the register can be closed, or...

  • Tip: Close, discount and close, transfer, or void any open checks before attempting a register close.
Checks Open Warning

...and again depending on system programming, RPOWER may allow a register close with open checks, in which case this informational warning window will be displayed. Press Yes to continue the register close, or press No to quit the operation without closing.

  • Note: Many restaurants allow a drawer close with open checks because the forced closing of all open checks when a day bartender is finishing a shift could be quite disruptive. Since a night bartender can access any of the day bartender's guest checks without transferring them, leaving them open is often the best and simplest option.
Confirm Close Drawer

Press OK to close the register, or press Cancel to quit the operation without closing the drawer.

Press Yes to include check detail in the report, press No to print only the register close report itself, or press Cancel to quit the operation without closing the drawer.

  • Note: Check detail is a two line summary of each guest check transaction and is not necessary for register reconciliation. Depending on the number of guest checks it can use quite a bit of paper. Typically, press No at the Print Check Detail? prompt.

If more than one cashier or bartender has been assigned to the cash drawer, RPOWER will ask whether operator detail should be printed.

Press Yes to print the drawer report with individual detail separated by operator, press No to print a consolidated drawer report, or press Cancel to quit the operation without closing the drawer.

Register Close Report

Shown is the first section of a register close report.

  • Note: While the report provides extensive information, the NET CASH line seen at the bottom of the example is often the only figure of interest. Net cash equals gross cash receipts less paid outs and charge tips and is the amount that the register owes the house. Net cash can be a negative figure, in which case the house owes the register the amount shown.
Locate Manager Button

Register Pay-Out or In

RPOWER allows management to perform pay-ins and pay-outs from the Manager Functions Window.

  • Tip: Pay Ins/Outs can also be performed from the front end. See Pay Out/In for details.

From an idle, assigned workstation, press Other Options / More Options to locate Manager and press it.

Manager Passcode Entry

Enter a manager's Passcode at the prompt, or if so required and/or equipped, swipe a manager's card or scan a fingerprint.

  • Note: The Void Checks privilege is required to Register Pay-Out/In. See Employee Setup for details.
Manager Functions

From the Manager Functions window press Register Pay-Out/In.

Pay-Out/In Selection

RPOWER presents a Pay-Out/In selection window. Make the appropriate selection by pressing it, or press Cancel to quit the operation.

Payment Type Selection

Depending on system programming, a Payment Method selection window may be presented. If so, make the appropriate payment type selection by pressing it, or press Cancel to quit the operation.

  • Note: Most pay-out/in selections will be programmed to assume Cash, and therefore will not require a payment type selection.
Pay-Out/In Amount Entry

Using the numeric keypad, enter the amount paid-out or received. Press OK to continue, or press Cancel to quit the operation.

  • Tip: When using the numeric keypad, pressing the fuchsia 00 presses OK for you, saving a keystroke!
Payment Reference Note Entry

Optionally, enter a Payment note or reference# using the on-screen keyboard and press Enter when complete, press Enter alone to bypass note entry, or press Esc to quit without completing the pay-out/in.

Confirm Payment Reference

Confirm the Payment note reference at the prompt by pressing Yes, or press No to re-enter the note.

Confirm Pay-Out/In

Confirm the Pay-Out/In at the prompt by pressing OK, or press Cancel to quit without completing the pay-out/in.

Pay-Out/In Voucher

Depending on system programming RPOWER may print one or more vouchers for the transaction.

  • Note: The payment note or reference# will be noted on the transaction voucher, if printed, but RPOWER does not otherwise save or use the reference at this time.
Locate Manager Button

Close Day

The Close Day process settles credit cards, prints the close day reports, emails reports, moves transactions into history, backs up the system, and executes other processes depending on system programming.

  • Note: Depending on system programming, Close Day may require step by step confirmation, one step confirmation, or if programmed for auto close, the system may close itself every day at a predetermined time.

To close the day, on an idle workstation press Other Options / More Options to locate Manager and press it.

Manager Passcode Entry

Enter a manager's Passcode at the prompt, or if so required and/or equipped, swipe a manager's card or scan a fingerprint.

  • Note: The Reports/Close privilege as well as the Close Drawers privilege are required to close the day. See Employee Setup for details.
Manager Functions
  • Tip: All cash drawers and server banks must be closed before Close Day can be accessed, see Read/Close Register. If Read/Close Register is unavailable, (greyed out) then there are no open banks or drawers. If Read/Close Register is fuchsia, then there is at least one bank or drawer open and Close Day will be unavailable (greyed out).

From the Manager Functions window press Reports....

Report Selection

From the report selection window press Close Day.

Deposit Worksheet Before Final

Depending on system programming, RPOWER may present a Deposit Worksheet . Add new entries or edit existing entries as required (see Daily Deposits for details).

The buttons available at the bottom of the Deposit Worksheet are dependent on prior management activity.

If Final for Close Day is available, press it to continue the Close Day process, or press Cancel to quit without starting Close Day, or...

Deposit Worksheet After Final

...if Continue is available, press it to continue the Close Day process.

  • Note: The presence of Continue indicates that Final for Close Day was previously pressed, either in Daily Deposits or Close Day.

Depending on system programming, RPOWER may warn the operator if employees remain punched in. If so warned, press Continue to acknowledge the warning and continue to close the day, or press Clock Out to punch the employee out and then continue to close the day, or press Cancel to quit without closing the day.

Select Time Out

If the operator opts to clock out the employee, from the calendar presented, press the day, hour, minute and AM or PM appropriate for the employee's time out. Press Cancel to quit without punching out the employee and without closing the day.

  • Note: RPOWER will continue to present warnings if additional employees remain clocked in.
Confirm Close Day

Press Yes to confirm Close Day or press No to quit without closing the day. A system programmed for a "Silent" (limited prompt) close will immediately begin the Close Day process. A system not so programmed will continue to prompt the user for input.

Attempt Settlement?

A system using integrated credit cards will request confirmation of the settlement attempt. Press OK to attempt credit card settlement, or press Cancel to quit without settling credit cards and without closing the day.

Amex Settlement

RPOWER will first attempt to settle American Express transactions, if present, and will display the count and amount of the settlement. Press OK to continue.

MC/Visa Settlement

RPOWER will then attempt to settle all non-Amex transactions (MC, Visa, Diners and Discover). The count and amount of the settled transactions will be displayed. Press OK to continue.

Confirm Close OK

RPOWER will next print the Close Day reports. Press OK if the reports did, in fact, print properly. Press Cancel to quit without closing the day.

  • Important!: Pressing Cancel at the Did report print OK? prompt allows the operator to re-run the close day in the event of a printer jam or other malfunction. It is expected that the operator will resolve the printer problem and then immediately re-run Close Day. Failure to do so leaves the system unclosed (however credit cards are settled) and will result in two business days consolidating as one.

RPOWER will then finalize the Close Day process. During this part of the process RPOWER moves menu item, guest check, time clock and financial information into history for later reporting. RPOWER also executes extensive backups of its data files, both within the file server, and, in a multi-workstation installation, across the network. Depending on system programming, backups may also be sent off-site through RPOWER's file transfer (RFX) and email capability. Emailing of reports to selected Send to.. recipients is also optionally executed.

Status Window

RPOWER presents its status, or splash screen, to indicate the completion of Close Day. Press OK at the splash screen.

  • Tip: RPOWER creates and stores an HTML copy of the Close Day reports. Minimize RPOWER and navigate to My Computer, F: drive (or R:, depending on system configuration), Rpower, Reports. Double click a report to view it using Internet Explorer or other browser. The browser also allows the operator to re-print the report.
  • Note: There are several ways to verify that Close Day has successfully executed. Especially in those systems configured for Auto-Close, this status is not always immediately obvious. Use any of the following procedures to confirm the Close Day status:
  1. Navigate to Manager Functions, System Status and verify the Last close on date and time, or...
  2. Navigate to Manager Functions, Reports. If Close Day is greyed out (assuming that no cash drawers have been opened) then the day has been closed, or...
  3. Navigate to Manager Functions, Reports and execute a Day So Far. A zero report confirms that the day has been closed, or...
  4. From the front end, touch Other Options/More Options to navigate to and execute Paid Check Review. No transactions displayed confirms that the day has been closed.
Locate Manager Button

Next Shift

The functionality provided by Next Shift has been largely obsoleted by RPOWER internal operations and other features. It is documented here for completeness only. Expect Next Shift to disappear in a future release of RPOWER!

To advance RPOWER to the Next Shift, on an idle workstation press Other Options / More Options to locate Manager and press it.

Manager Passcode Entry

Enter a manager's Passcode at the prompt, or if so required and/or equipped, swipe a manager's card or scan a fingerprint.

  • Note: The Assign Drawers privilege is required to access Next Shift.
Manager Functions

From the Manager Functions window press Next Shift.

Confirm New Shift

Press Yes to confirm the new shift, or press Cancel to quit without starting a new shift.

Locate Manager Button

Daily Deposits

Management may enter cash deposits at any time throughout the day. RPOWER will then calculate a final cash over/short amount for the day. This functionality becomes especially desirable in those RPOWER systems interfaced to Quickbooks or other accounting software systems.

To enter Daily Deposits, on an idle workstation press Other Options / More Options to locate Manager and press it.

Manager Passcode Entry

Enter a manager's Passcode at the prompt, or if so required and/or equipped, swipe a manager's card or scan a fingerprint.

  • Note: Either the Close Drawers or the Reports/Close privilege is required to access Daily Deposits. See Employee Setup for details.
Manager Functions

From the Manager Functions window press Daily Deposits.

Deposit Worksheet

RPOWER presents a Deposit Worksheet. Select an unused bag to enter a new deposit by pressing it, or edit an existing entry by pressing it.

Deposit Amount Entry

Enter the deposit amount using the numeric keypad, or press Cancel to quit without entering a deposit.

  • Tip: When using the numeric keypad, pressing the fuchsia 00 presses OK for you, saving a keystroke!
Note for Deposit

Enter a note for the deposit, usually its source, (e.g. Outside Bar - Dinner) using the on-screen keyboard. Press Enter to complete the entry, or press Esc to quit without entering a deposit.

Deposit Worksheet

If this entry is not the last deposit of the day press Save for Later to record the deposit entry and exit, if this entry is the last deposit of the day press Final for Close Day or press Cancel to quit without recording this deposit.

Confirm Close Day

Press Yes to mark the deposits as finalized, or press No to return to the Deposit Worksheet without finalizing the deposit.

  • Note: Pressing Yes at the OK to Close Day? prompt does not actually start the close day process, it merely confirms marking the deposit as ready for close day.
  • Note: Pressing Final for Close Day does not lock down the deposit, it merely marks the deposit as finalized, a requirement if Auto-close is in use. It can also be used as a subtle communication between managers, marking the deposit as complete when the final bag has been recorded. Adding a new entry, or editing an existing entry removes the mark.
Locate Manager Button

System Status

Management can check the status of RPOWER from Manager Functions. This can be useful to determine if and when Close Day was last successfully performed, if and when credit cards were last settled as well as determining the workstation name and its IP address. The name of the file server and the software version can also be determined. Any of the above may be information requested by RPOWER support personnel.

To access System Status, on an idle workstation press Other Options / More Options to locate Manager and press it.

Manager Passcode Entry

Enter a manager's Passcode at the prompt, or if so required and/or equipped, swipe a manager's card or scan a fingerprint.

  • Note: A privilege granting at least limited access to Manager Functions is required to access System Status.
Manager Functions

From the Manager Functions window press System Status.

System Status Display

RPOWER displays its status window.

  • Note: RPOWER support personnel may require information that is displayed here.

Press OK to close the system status window.

Locate Manager Button

Printer Routing

RPOWER allows management to semi-permanently override the programmed routing of a device, usually a printer.

Device Not Ready
  • Note: If RPOWER senses a fault while attempting to write to a printer or other device an error message will be displayed to the operator.

It is expected that the operator will attempt to resolve the problem by notifying the appropriate personnel. The operator can then try the printer again by pressing OK. If the fault cannot be resolved, the operator may press Cancel to attempt to re-route to the device's alternate or emergency routing.

RPOWER will occasionally re-try the device's normal routing, and will again display an error message to the operator if the fault continues.

To semi-permanently change the Printer Routing, on an idle workstation press Other Options / More Options to locate Manager and press it. This is appropriate if a printer or other device needs to be re-routed while awaiting a replacement.

Manager Passcode Entry

Enter a manager's Passcode at the prompt, or if so required and/or equipped, swipe a manager's card or scan a fingerprint.

  • Note: The System Manager privilege is required to access Printer Routing.
Manager Functions

From the Manager Functions window press Printer Routing.

RPOWER displays all remote printers and their status.

Tip: Press List All Destinations to display all devices and their status.

RPOWER uses colors to indicate the status of a device:

Green - Normal routing.

Yellow - Alternate routing.

Red - Emergency routing.

Grey - No routing, device not connected.

To change Printer Routing, select a printer or device by pressing it.

Select Routing

Select Normal, Alternate, or Emergency routing as appropriate, or press Cancel to quit the operation without changing printer routing.

Locate Manager Button

Customer List

Most customer maintenance is performed through Customer List. This includes House Accounts, Account Members, Customers, Gift Cards and Loyalty Cards.

  • Note: Limited customer maintenance may also be performed through the front-end functions supplied by Customer Services. See Customer Services for details.

To access Customer List, on an idle workstation press Other Options / More Options to locate Manager and press it.

Manager Passcode Entry

Enter a manager's Passcode at the prompt, or if so required and/or equipped, swipe a manager's card or scan a fingerprint.

  • Note: Both the System Setup privilege and the Customer Setup privilege are required to access Customer List. (The Customer Setup privilege alone allows access to customers through Customer Services in the front-end).
Manager Functions

From the Manager Functions window press Customer List.

The Customer List is displayed. Regular customers, not Anonymous (unnamed), are displayed by default. Included in this view are Account Members and Customers. Account Members are displayed with their Account Names and Account Numbers highlighted in yellow. Customers with credit cards on file are displayed with an asterisk following their names.

  • Tip: Use Triple Up Arrow (Home), Double Up Arrow (Page Up), Double Down Arrow(Page Down) and Triple Down Arrow (End) to navigate the list.
  • Tip: With a keyboard attached, typing the first few letters of a Name will advance to the first match for the letters typed. The list may also be searched by telephone number. Touch the Phone field at the top of the window and enter all or part of a telephone number.The House Accounts list may be searched by account number. Touch Acct# and enter all or part of an account number. Use the cursor keys to navigate further, if necessary, and press Enter when the desired record is highlighted.

Touch Show Anonymous to display Anonymous (unnamed) customers/members. Gift cards are almost always Anonymous, loyalty customers may be Anonymous, named, or both.

Touch Show REGULAR to switch the view back to regular, non-anonymous customers.

  • Tip: Use Alt + G to toggle between regular and anonymous when viewing either accounts or customers/members.

Touch Switch to ACCOUNTS to display Anonymous and regular Accounts.

Touch Recalc All to recalculate all balances.

Find Account

Touch Find to search for a customer, member or account by entering an Acct#, Ref#, Phone# or Part of Customer's Name>

Card Number

Touch Enter Card# to swipe or enter a gift or loyalty card to search for.

Balances

If the card is found when displaying non-anonymous accounts or customers/members, RPOWER displays the masked card number, current balance and spending limit. The operator may dismiss the window by touching either OK or Cancel. The operator may print a balance inquiry chit by touching Print.

If the card is found when displaying anonymous accounts or customers/members, then the account or customer to which the card belongs is highlighted in the list.

Add/Edit Customer

To edit an existing customer, select the customer from the list by touching his or her Name.

To add a new, non-anonymous Customer, with Customers REGULAR displayed, touch Add new CUSTOMER.

At minimum, a name must be supplied in the field Last, First, and should, in general, be entered in that format.

The Phone and Ext. fields are optional.

A loyalty or house account charge card number may be entered in the Card# field, or the card may swiped at any time to capture its number there.

If price levels are in use, for example VIP pricing for special customers, that level is supplied in the Price Level field.

Company, Email, Address and Date# fields are optional.

  • Note: If an email address was supplied in the corresponding Account, RPOWER will copy the domain name automatically from there. For example if the Account has an address of Info@XYZCompany.com supplying just Bob in the Member email address field will automatically complete to Bob@XYZCompany.com.

Last Order displays the date of the last transaction for this customer, blank for new customers. Note this field is only updated by the Close Day process.

Frequent diner points displays the current frequent diner point accumulation, if any, for this customer. Note that this is an editable field.

Use the Notes field to include any type of note for this customer.

To include driving directions for this customer, touch Directions and enter text. Touch Save to save the text and exit, touch Cancel to exit without saving the text, or touch Delete then Yes to delete an existing note and exit.

To include a message that will Pop-Up when this customer is attached to a transaction, touch Pop-Up Note and enter text. Touch Save to save the text and exit, touch Cancel to exit without saving the text, or touch Delete then Yes to delete an existing note and exit.

Caption
Caption
Caption

To include a ship-to address for this customer, touch Ship-To and enter the address. Touch Save to save the text and exit, touch Cancel to exit without saving the text, or touch Delete then Yes to delete an existing note and exit.

To print (or display) a Customer Activity or customer Product Mix report, touch Print and select a report.

The Customer Activity report may be run for any range of historical dates, and provides detail of customer transactions including Date, Check# and Meal Time, with dollar amounts for food and beverage Items, Tax, Tips, payment Amount and Paid type. Also included are dollar amounts for each Menu Sales Category. Sales by Department and Payment Method totals are aggregated for the entire report.

The customer Product Mix report may be run for any range of historical dates as well as one or all Menu Sales Categories, one or all Profit Centers, one or all Meal Times and may be sorted by Name, Dollar amount or Quantity (item count).

Make House Account

Touch Make House~Account to create a house charge account using the customer's information, and convert the customer record to a member record.

RPOWER prompts for entry of an account number. House account numbers are alpha-numeric with up to nine characters permitted. Touch OK after entering an account number, or OK alone to allow RPOWER to generate an account number automatically.

  • Tip: If alpha entry is required when entering an account number, touch Keyboard to bring up the on-screen keyboard.

The operator is then prompted to select the preferred payment method for the account. In most cases the House Charge payment method is correct.

RPOWER creates the account and returns the operator to the now Account Member Information panel (not the Customer Information panel). Edit additional fields as necessary (see Add/Edit Member for details). Touch Save to save the member record and exit.

Add to Account

Touch Add to Account to add the customer to an existing house charge account and convert the customer record to a member record.

Select a house charge account from those presented, or touch Cancel to quit without adding the customer to an account.

RPOWER converts the customer to a member, attaches the member to the account, and returns the operator to the now Account Member Information panel (not the Customer Information panel). Edit additional fields as necessary (see Add/Edit Member for details). Touch Save to save the member record and exit.

Add/Edit Credit Card(s)

To add one or more credit cards to keep on file for the customer, touch Credit Cards.

  • Note: Customers and Members with credit cards on file display the number of cards and the card type in a seafoam colored bar just below Pop-Up Note, those with no cards on file display (No credit cards).
Enter Card Number

At the Select a Card prompt touch Add New (or touch Done to exit without adding a card to the account).

Enter the credit card number at the prompt, or swipe the card if a magnetic stripe reader is attached.

Enter Expiration Date

If so prompted, enter the card expiration date in the format MMYY.

Enter Name on Card

If so prompted, enter the name as printed on the card.

Enter Street Address

If so prompted, enter the customer's street address in the format Number (space) Street Name.

Enter Zip Code

If so prompted, enter the customer's five digit zip code.

Confirm Entries

At the confirmation prompt, touch Yes to accept the card information as displayed, or touch No to step through the entry fields again.

To add an additional card, or to edit or remove an existing card on file, touch Credit Cards.

To add an additional card, at the Select a Card prompt, touch Add New and enter card information as prompted. See above for details. Touch Yes at the confirmation prompt to save and exit, or touch No to re-enter card information.

To edit an existing card, at the Select a Card prompt, touch the card and advance through the card information windows editing as necessary. Touch Yes at the confirmation prompt to save and exit, or touch No to re-enter card information.

To remove an existing card or cards, at the Select a Card prompt, touch Remove Card(s), the card or cards to remove, and then Do it!.

Touch Save to save any changes made to the customer record and exit customer edit.

Touch Cancel to exit customer edit without saving changes.

Sample BMP

Add BMP

The BMP name field displays the name of the BMP (bitmap) file, if any, associated with the customer record. This is typically a photograph of the customer and is displayed to the operator for identification purposes when the customer is attached to an order. The file extension (.bmp) is assumed and need not be specified in this field.

The actual BMP's are located in:

Sys\RPOWER\Winrun\Res\Pictures

While a BMP file may be copied directly to this folder, the file must be pre-sized to dimensions of 75(W) x 100(H) pixels. A customer import, however, will not only properly size the BMP, but also convert a JPG to a BMP, properly crop the image, and adjust the color.

  • Note: In order for RPOWER to perform the conversion, the file IMConvert.exe must exist in the Winrun folder. IMConvert.exe is available here.

To create an initial RPCUS.csv (Customer Export/Import file), from Manager Functions touch Run Script, type CUSEXP and then touch Enter. RPCUS.csv may then be found in:

Sys\RPOWER\EXPORTS

Use Microsoft Excel to edit RPCUS.csv as necessary.

  • Tip: To force Excel to automatically widen its cells to fit each data field, first click the top-left box, above 1 and to the left of A, to select the entire sheet, then double click the line separating column A from B.

For easier viewing, most fields may be removed from the worksheet by deleting those columns, except for !GROUP(1), TYPE(1), ACCTNO(9), NAME(40) and $PHONE(14), which MUST remain.

Two headers must be added to the customer export/import file RPCUS.csv: BMP_IMPORT and BMP_REIMPORT. Then for each customer record, these fields are used to supply the name and location of the source file in the format:

Drive:\FullPath\FileName.ext

BMP_IMPORT is used for the initial import. BMP_REIMPORT is used to later re-import an altered, existing source file.

When the .bmp locations have been added, save the file in .CSV format to:

Sys\RPOWER\Imports (Create the Imports folder if necessary)

Excel will warn that the file may contain certain features that are not compatible with CSV. Click Yes to keep the format.

  • Important: Be sure to close Excel, or at least RPCUS.csv before executing the import. The import will fail silently (no errors displayed) if RPCUS.csv is still open within Excel. Excel will ask if you want to save changes - since you just did it's okay to click No.

To execute the import, from Manager Functions touch System Maintenance and then Execute Imports.

Import Results

Import success is indicated by a display similar to the one at right.

Confirm Deletion

Delete Customer

The delete button is hidden when editing a customer. With the customer open for editing, hold down Alt and then press D.

  • Note: An actual keyboard must be attached to the workstation in order to delete a customer.

Touch Yes to permanently delete the customer and all corresponding history, or touch No to abort the deletion process and return to customer edit.

Add/Edit House Account

If not already displayed, touch Switch to ACCOUNTS to display House Accounts - REGULAR.

  • Tip: Use Triple Up Arrow (Home), Double Up Arrow (Page Up), Double Down Arrow(Page Down) and Triple Down Arrow (End) to navigate the list.
  • Tip: With a keyboard attached, typing the first few letters of a Name will advance to the first match for the letters typed. To search the list by account number, touch Acct# at the top of the window and enter all or part of an account number. To search by telephone number, touch the Phone field and enter all or part of a telephone number. Use the cursor keys to navigate further, if necessary, and press Enter when the desired record is highlighted.

To add a new account touch Add new ACCOUNT.

To edit an existing account, select the account from the list by touching its Name.

The Name field contains the account name. This could be an individual, e.g. Smith, John, a company name, e.g. Smith Construction, or other, such as Smith Family. Name is a mandatory field.

The Acct# field is used to enter a 1-9 character alpha-numeric account number. If the field is left blank RPOWER will generate a unique account number automatically.

  • Note: When printing billing statements, one option presented is to sort by account number (other options are by name and by telephone number). This may be a relavent consideration when assigning an account number. Also, the Aged A/R report is always printed sorted by account number.

If price levels are in use, for example VIP pricing for special customers, that level is supplied in the Price Level field. The price level will then be used for all members of the account.

Ask Jim is statement batch number inop?

If billing statements are printed in batches, as opposed to all at once, the batch number is entered in the Stmt batch# field.

The Contact, Phone, Ext. and Email fields are all optional.

The Address, Cross and City/St/Zip fields are only optional if customer statements will never be mailed.

Date #1, 2 and 3 are optional fields.

Use the Notes field to include any type of note for this account.

Use the Billing Address (if different) field if billing statements will be mailed to an address different than that of the main account.

Touch Taxable to toggle the tax status of the account. RPOWER will remove tax from transactions paid by a non-taxable account. The default status is Yes.

Credit Hold On

Touch Credit Hold? to toggle the hold status of the account. RPOWER will display a Nothing available message if an attempt is made to close a transaction to a held account. The default status is No.

Touch Drop Menu Item to automatically "Drop" a menu item onto a transaction when the account is attached. An example "Drop" item might be a preferred customer discount or a service charge.

Touch Payment Method to select the preferred payment method for the account. House Charge is generally the correct selection when defining a house charge account.

To include driving directions for this accpount, touch Directions and enter text. Touch Save to save the text and exit, touch Cancel to exit without saving the text, or touch Delete then Yes to delete an existing note and exit.

To include a message that will Pop-Up when any member of this account is attached to a transaction, touch Pop-Up Note and enter text. Touch Save to save the text and exit, touch Cancel to exit without saving the text, or touch Delete then Yes to delete an existing note and exit.

To print (or display) a Customer Activity report, a Product Mix report, or a Billing Statement, touch Print and select a report.

The Customer Activity report may be run for any range of historical dates, and provides detail of all account transactions including Date, Check# and Meal Time, with dollar amounts for food and beverage Items, Tax, Tips, payment Amount and Paid type. Also included are dollar amounts for each Menu Sales Category. Sales by Department and Payment Method totals are aggregated for the entire report.

The Product Mix report may be run for any range of historical dates as well as one or all Menu Sales Categories, one or all Profit Centers, one or all Meal Times and may be sorted by Name, Dollar amount or Quantity (item count). The report reflects activity for all account members.

A Billing Statement may be printed in three formats, depending upon the envelope type used. Select an envelope by touching the appropriate button.

At the Sort prompt, any of the three options displayed may be selected as the report is only being generated for one account.

The Billing Statement lists sales transactions by account member. Payments are applied to the account (not to individual members).

Post Statement?

After printing the statement, RPOWER queries as to whether the statement should be posted. Touch No to maintain line item detail for this account, touch Yes to roll sales and payment detail into a Previous Balance total for the next statement run.

Confirm Post

RPOWER requires confirmation - touch Yes to confirm the posting operation or touch Cancel to quit without posting the item details.

Merge Account

Touch Merge to merge the current account, including all members, with another existing account.

Select an existing account from the list to merge the current account with.

  • Important Note: RPOWER merges the current account to the selected account, not from. I.e., the current account disappears and all members, sales and payments are merged to the selected account.

Add/Edit Credit Card(s)

To add one or more credit cards to keep on file for the account, touch Credit Cards.

  • Note: Accounts with credit cards on file display the number of cards and the card type in a seafoam colored bar just above Taxable and Credit Hold?, accounts with no cards on file display (No credit cards).
Enter Card Number

At the Select a Card prompt touch Add New (or touch Done to exit without adding a card to the account).

Enter the credit card number at the prompt, or swipe the card if a magnetic stripe reader is attached.

Enter Expiration Date

If so prompted, enter the card expiration date in the format MMYY.

Enter Name on Card

If so prompted, enter the name as printed on the card.

Enter Street Address

If so prompted, enter the customer's street address in the format Number (space) Street Name.

Enter Zip Code

If so prompted, enter the customer's five digit zip code.

Confirm Entries

At the confirmation prompt, touch Yes to accept the card information as displayed, or touch No to step through the entry fields again.

Notes

Touch Notes to make the Notes field available again after displaying Balances or Members.

Balances

Touch Balances to view Current, Plan and Historical balances for this account.

Within the Current Balance window, a Credit Limit may be set for this account. The default is 0.00, unlimited. To set an actual credit limit of 0.00, -0.01 is entered. Setting the credit limit to zero is different than marking the account with Credit Hold, Yes. A credit hold account cannot charge at all, a credit limit zero account can only charge against a pre-paid balance, similar to a gift card.

Note that the Balance due amount is a real-time amount.

Define Plan

Within the Default PLAN window, a default meal plan for this account may be defined. The default meal plan, if defined, will then automatically be included for new members as they are added to the account.

Two types of plans are offered. Dollar based plans allow a customer a specified dollar amount of credit that may be used through the plan period. The plan period may be daily, weekly, monthly or yearly. Countdown based plans allow a customer a specified number of items that may be consumed through the plan period.

The Group Limit and Meal Time Limit fields are then filled, The Group Limit field is used to define an overall limit for the plan, while each Meal Time Limit is defined separately. For example Meal Time 1 might be Breakfast, with a plan Limit of $5.00, Meal Time 2, Lunch, might have a limit of $10.00, and Meal Time 3, Dinner, might be limited to $15.00. The Group Limit might be $25.00 in this example. So while customers are credited up to the individual limit for each Meal Time, they are credited no more than $25.00 for any one day.

The Group Limit field is optional and is left blank if not in use.

Selection of an actual Meal Time is also optional, a single Limit entry alone, in a Meal Time left as (Any) is sufficient to define it for the entire period.

  • Note: To make a Meal Plan operational, an appropriate 100% discount item must be defined, with its Menu Sales Category referencing the appropriate itemizers in order to exclude, if necessary, certain item types, liquor for example. The discount item is then referenced by Plan Menu Item in Customer Services Options under System Setup. The discount is applied automatically by RPOWER when the member is attached to a sales transaction.

Members

Touch Save to save any changes made to the account record and exit account edit.

Touch Cancel to exit account edit without saving changes.
Locate Manager Button

Re-open Drawer/Bank

RPOWER allows management to re-open a cash drawer or server bank that has been closed earlier in the current business day.

The ability to re-open a drawer/bank is vital if a drawer or bank is closed in error, or if the payment type must be changed on a guest check after the drawer/bank has been closed.

  • Note: Drawers and banks from previous days cannot be re-opened.
Manager Passcode Entry

To re-open a cash drawer or server bank, on an idle workstation press Other Options / More Options to locate Manager and press it.

Enter a manager's Passcode at the prompt, or if so required and/or equipped, swipe a manager's card or scan a fingerprint.

The Close Drawers privilege is required to Re-open Drawer/Bank.

Manager Functions

From the Manager Functions window press Re-open Drawer/Bank.

Drawer or Bank Selection

Select the cash drawer or server bank to re-open from those selected by pressing it.

  • Note: Closed cashier and bartender cash drawers are displayed in red, and show the workstation name (e.g. CASHIER), the drawer number (e.g. #1 (up to eight physical drawers can be connected to one workstation)), the count or sequence (e.g. A), as well as the cashier or bartender name.
  • Closed server banks are displayed in salmon, and show the employee ID (e.g. 157), the drawer number (e.g. 9 (server banks are always number 9)), the count or sequence (e.g. A or B) and the server name.
  • In this example, Allison shows two closed server banks. This is not unusual as the first bank (sequence A) might have been from a lunch shift, while the second bank (sequence B) could be from a dinner shift. Different shifts, different server banks and reports.

After re-opening a cash drawer or server bank it is just like any other open drawer/bank, in that it can be used for further transactions and must be re-closed at the end of use.

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Reset Registration

RPOWER is licensed by the workstation. Use Reset Registration to force RPOWER to re-examine the number of licensed workstations active in the system, as well as the status of various software options.

From on an idle workstation, press Other Options / More Options to locate Manager and press it.

Manager Passcode Entry

Enter a manager's Passcode at the prompt, or if so required and/or equipped, swipe a manager's card or scan a fingerprint.

  • Note: A privilege granting at least limited access to Manager Functions is required to access Reset Registration.
Manager Functions

From the Manager Functions window press Reset Registration.

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Miscellaneous Credit Card

RPOWER allows management to access certain credit card functions (e.g. miscellaneous sale or credit, clear cc problem) outside of the front end point of sale functions.

To access Miscellaneous Credit Card, on an idle workstation press Other Options / More Options to locate Manager and press it.

Manager Passcode Entry

Enter a manager's Passcode at the prompt, or if so required and/or equipped, swipe a manager's card or scan a fingerprint.

The Close Drawers privilege is required to access Miscellaneous Credit Card.

Manager Functions

From the Manager Functions window press Miscellaneous Credit Card.

Select the appropriate function from those presented by pressing it.

Pending problem...out of balance
Pending problem...declined

If RPOWER encounters a problem during the credit card settlement process one of two messages may displayed when entering Manager Functions.

  • Important!: RPOWER is intentionally persistent with theses messages (one will be displayed every time an operator enters Manager Functions) to ensure that management is aware that there is a problem with the settlement and that the appropriate actions are taken. Always be sure that the appropriate personnel have been notified before clearing the credit card message.

The message, "There is a pending problem...out of balance." Is displayed when RPOWER's "Wanted" and/or "Attempted" count or amount is different than the "Settled" count or amount. Carefully review the credit card section of the Close Day Report to determine the source of the imbalance, or notify the appropriate personnel.

  • Tip: An out of balance problem can be caused by using Misc. Credit Card Sale, Credit or Force, as the point of sale totals and the actual settlement totals will be different.

The message, "There is a pending problem...declined." is displayed when RPOWER is unable to settle a batch. This can be caused by an internet failure, a processing problem, or other error during the settlement process.

  • Tip: RPOWER will never "lose" a credit card batch, in fact, if no action is taken, it is likely that the credit cards will settle normally during the next Close Day process.

To stop the messages from appearing, press Clear CC Problem.

  • Note: Clearing the CC problem only clears the message, stopping it from being displayed whenever Manager Functions is entered, it does nothing to address the problem being reported.

Management may attempt to re-settle the credit card batch by pressing Settle Credit Cards Now.

Miscellaneous Charge Sale

To perform a miscellaneous credit card sale, press Sale.

  • Tip: Miscellaneous charge sale is often used to take a deposit from a customer for a future event if the front end point of sale is not set up with a "Function Deposit" button.

Enter any number in the Check number field.

Enter any number in the Clerk ID number field.

Enter the credit card number in the Card Number field.

Enter the expiration date in the Expiration (MMYY) field.

  • Tip: Swipe the credit card if it is available to fill the card number and expiration date fields automatically.

Enter the sale amount exclusive of tip in the Base Amount field.

Enter the tip amount, if any, in the Tip field.

The Name/Comment field is optional and may be left blank.

Press Send to authorize the sale, press (Re-)Enter Card Info to enter obscured (x'd out) credit card numbers, or press Cancel to quit Miscellaneous Credit Card.

  • Note: If attempting to re-enter an obscured credit card number, (Re-)Enter Card Info must be used. This in order for*RPOWER* to know to search for previously entered card information.
Miscellaneous Charge Credit

To perform a miscellaneous charge credit press Credit.

Enter any number in the Check number field.

Enter any number in the Clerk ID number field.

Enter the credit card number in the Card Number field.

Enter the expiration date in the Expiration (MMYY) field.

  • Tip: Swipe the credit card if it is available to fill the card number and expiration date fields automatically.

Enter the credit amount exclusive of tip in the Base Amount field.

Enter the tip amount, if any, in the Tip field.

The Name/Comment field is optional and may be left blank.

Press Send to save the credit, press (Re-)Enter Card Info to enter obscured (x'd out) credit card numbers, or press Cancel to quit Miscellaneous Credit Card.

  • Note: If attempting to re-enter an obscured credit card number, (Re-)Enter Card Info must be used. This in order for RPOWER to know to search for previously entered card information.
Force Charge Sale

To Force a charge sale press Force.

  • Note: Force means simply to finalize a charge sale with a previously obtained voice approval code.

Enter any number in the Check number field.

Enter any number in the Clerk ID number field.

Enter the credit card number in the Card Number field.

Enter the expiration date in the Expiration (MMYY) field.

  • Tip: Swipe the credit card if it is available to fill the card number and expiration date fields automatically.

Enter the sale amount exclusive of tip in the Base Amount field.

Enter the tip amount, if any, in the Tip field.

Enter the voice approval code in the Approval code field.

The Name/Comment field is optional and may be left blank.

Press Send to save the sale, press (Re-)Enter Card Info to enter obscured (x'd out) credit card numbers, or press Cancel to quit Miscellaneous Credit Card.

  • Note: If attempting to re-enter an obscured credit card number, (Re-)Enter Card Info must be used. This in order for RPOWER to know to search for previously entered card information.
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Minimize RPOWER

Management can minimize RPOWER on any workstation in order to access other Windows functions.

To Minimize RPOWER, on an idle workstation press Other Options / More Options to locate Manager and press it.

Manager Passcode Entry

Enter a manager's Passcode at the prompt, or if so required and/or equipped, swipe a manager's card or scan a fingerprint.

  • Note: A privilege granting at least limited access to Manager Functions is required to Minimize RPOWER.
Manager Functions

From the Manager Functions window press Minimize RPOWER.

  • Tip: To return to RPOWER (maximize) touch the RPOWER Restaurant POS icon in the Windows task bar, or double click the RPOWER icon on the Windows desktop.
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Training Mode

RPOWER allows a workstation to run in Training Mode. In Training Mode operators can practice server, bartender and cashier operations without effecting live operations or report totals, and without printing to remote preparation areas.

To enter training mode, on an idle workstation press Other Options / More Options to locate Manager and press it.

Manager Passcode Entry

Enter a manager's Passcode at the prompt, or if so required and/or equipped, swipe a manager's card or scan a fingerprint.

  • Note: A privilege granting at least limited access to Manager Functions is required to access Training Mode.
Manager Functions

From the Manager Functions window press Training Mode.

  • Tip: When in Training Mode , RPOWER's clock, at the top right of the Order Entry window will be highlighted in bright pink. Also, Training$ will be displayed at the top of the Order Entry and Manager Functions windows.
  • Note: To exit training mode follow the same sequence of steps as above, but press Exit Training Mode from the Manager Functions window.
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History Review

RPOWER allows a workstation to run in History Review mode. When in History Review mode, a workstation, and RPOWER, are in the exact condition they were immediately before Close Day on the day and shift requested. This means that closed checks can be reviewed from Paid Check Review - Look at Check and Reports can be re-run.

  • Note: While RPOWER allows just about anything to be Looked At in History Review, NO changes are allowed. That would be changing the past!

To enter History Review mode, on an idle workstation press Other Options / More Options to locate Manager and press it.

Manager Passcode Entry

Enter a manager's Passcode at the prompt, or if so required and/or equipped, swipe a manager's card or scan a fingerprint.

  • Note: A privilege granting at least limited access to Manager Functions is required to access History Review.
Manager Functions

From the Manager Functions window press History Review.

Date Selection

Select a date to review from the presented calendar by pressing it.

  • Tip: Use Year Up, Month Up, Month Down and Year Down as necessary to change month and year, and then select a date by pressing it.
Select Shift

Select a shift, if applicable, from those presented by pressing it. If shifts are not used press A   .

  • Tip: When in History Review mode, RPOWER's clock, at the top right of the Order Entry window will be highlighted in bright orange. Also, History will be displayed at the top of the Order Entry and Manager Functions windows.

Note: To exit History Review mode follow the same sequence of steps as above, but press Exit History Mode from the Manager Functions window.

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Trailer Messages

RPOWER allows management to easily change the trailer message that is printed on all guest checks and receipts.

To edit Trailer Messages, on an idle workstation press Other Options / More Options to locate Manager and press it.

Manager Passcode Entry

Enter a manager's Passcode at the prompt, or if so required and/or equipped, swipe a manager's card or scan a fingerprint.

Either the System Setup or the Menu Setup privilege is required to access Trailer Messages.

Manager Functions

From the Manager Functions window press System Setup....

System Setup

From the System Setup window press Trailer Messages.

Trailer Message Text

RPOWER provides twenty lines to enter a trailer message.

Enter text as needed and press Save when complete, or press Cancel to quit without saving changes.

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Suggested Gratuity

RPOWER can print a suggested gratuity on the guest check. The percentages displayed as well as the accompanying text can be changed by management.

To edit Suggested Gratuity, on an idle workstation press Other Options / More Options to locate Manager and press it.

Manager Passcode Entry

Enter a manager's Passcode at the prompt, or if so required and/or equipped, swipe a manager's card or scan a fingerprint.

Either the System Setup or the Menu Setup privilege is required to access Trailer Messages.

Manager Functions

From the Manager Functions window press System Setup....

System Setup

From the System Setup window press Trailer Messages.

Trailer Message Text

From the Trailer Message window press Suggested Gratuity.

Suggested Gratuity Entry

Use the top box, Informational Message Text, to enter an explanatory message, use the middle box to enter a description of each gratuity and its percentage, RPOWER uses the bottom box to display the Guest Check Appearance based on the supplied information.

  • Note: Check the box Calculate including tax? if gratuities are typically based on the guest check total inclusive of tax.

Press Save to complete suggested gratuity entry, or press Cancel to quit without saving the entries.

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Check Coupon Setup

RPOWER allows management to easily change the coupon text that may be printed on guest checks and receipts.

To access Check Coupon Setup, on an idle workstation press Other Options / More Options to locate Manager and press it.

Manager Passcode Entry

Enter a manager's Passcode at the prompt, or if so required and/or equipped, swipe a manager's card or scan a fingerprint.

Either the System Setup or the Menu Setup privilege is required to access Check Coupon Setup.

Manager Functions

From the Manager Functions window press System Setup....

System Setup

From the System Setup window press Check Coupon Setup.

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Quick Fix Database

Very occasionally, RPOWER will need to have its file system checked for and cleared of corruption. File corruption can occur if power is disrupted, even momentarily, while RPOWER is writing to a file.

Use QUICK FIX DATABASE at the request of support personnel, or if the system seems to be missing information or behaving in a strange or erratic manner. If menu item information is missing, or menu items are behaving strangely a Medium Fix may be required. See Sort/Fix Database in the next section.

To perform a Quick Fix Database, on an idle workstation press Other Options / More Options to locate Manager and press it.

Manager Passcode Entry

Enter a manager's Passcode at the prompt, or if so required and/or equipped, swipe a manager's card or scan a fingerprint.

  • Note: A privilege granting at least limited access to Manager Functions is required to access Quick Fix Database.
Manager Functions

From the Manager Functions window press System Maintenance.

System Setup

From the System Maintenance window press QUICK FIX DATABASE.

Confirm Sort/Fix

Be sure no one else is using the system, and confirm by pressing OK at the prompt, or press Cancel to quit without performing the quick fix.

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Sort/Fix Database

Very occasionally, RPOWER will need to have its file system checked for and cleared of corruption. File corruption can occur if power is disrupted, even momentarily, while RPOWER is writing to a file.

Sort/Fix DATABASE allows for a wider selection of RPOWER file systems to examine and repair than Quick Fix Database, above.

Use Sort/Fix DATABASE at the request of support personnel, or if the system seems to be missing menu item or time clock information, or if menu items are behaving strangely.

To perform a Sort/Fix Database, on an idle workstation press Other Options / More Options to locate Manager and press it.

Manager Passcode Entry

Enter a manager's Passcode at the prompt, or if so required and/or equipped, swipe a manager's card or scan a fingerprint.

  • Note: A privilege granting at least limited access to Manager Functions is required to access Sort/Fix Database.
Manager Functions

From the Manager Functions window press System Maintenance.

System Setup

From the System Maintenance window press Sort/Fix DATABASE.

Sort Fix Database

If menu items are missing or behaving in a strange manner press Medium Fix to automatically select the Transaction, System, Menu and Inventory file systems for the sort/fix process.

Sort/Fix Database

If time clock entries seem corrupted, in addition to pressing Medium Fix, press Time Clock (near the top) to include Time Clock files in the sort/fix process.

Press BEGIN FIXING to start the sort/fix process, or press Cancel to quit without performing a sort/fix.

  • Note: Other sort/fix options should be left to qualified support personnel.
Confirm Sort/Fix

Be sure no one else is using the system, and confirm by pressing OK at the prompt, or press Cancel then Cancel again to quit without performing the sort/fix.

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Sort/Fix File

Very occasionally, RPOWER will need to have an individual file checked for and cleared of corruption, or be re-indexed.

Sort/Fix File allows for the selection of an individual RPOWER file to examine and repair or re-index.

  • Important!: Use Sort/Fix File only at the request of support personnel.

To perform a Sort/Fix File, on an idle workstation press Other Options / More Options to locate Manager and press it.

Manager Passcode Entry

Enter a manager's Passcode at the prompt, or if so required and/or equipped, swipe a manager's card or scan a fingerprint.

  • Note: A privilege granting at least limited access to Manager Functions is required to access Sort/Fix File.
Manager Functions

From the Manager Functions window press System Maintenance.

System Setup

From the System Maintenance window press Sort/Fix FILE.

Sort/Fix File

At the Sort/Fix File window, enter the file name to sort/fix, and select/de-select any other options as directed by support personnel.

Press Begin Fixing to sort/fix the file, or press Cancel to quit without performing the sort/fix.

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System Date and Time

A system that is not connected to the internet will occasionally need to have its date and/or time adjusted.

  • Note: An RPOWER system that is connected to the internet will have its date and time set automatically on a periodic basis through NIST (National Institute of Standards and Technology) to an accuracy of one millisecond.

To set the System Date and Time, on an idle workstation press Other Options / More Options to locate Manager and press it.

Manager Passcode Entry

Enter a manager's Passcode at the prompt, or if so required and/or equipped, swipe a manager's card or scan a fingerprint.

  • Note: A privilege granting at least limited access to Manager Functions is required to access System Date and Time.
Manager Functions

From the Manager Functions window press System Maintenance.

System Setup

From the System Maintenance window press System Date and Time.

System Date/Time

From the System Date and Time window press Enter Date & Time.

System Date/Time Entry

The cursor will wake up in the Date field. Enter a new date, if needed, and press Enter or Tab to advance to the Time field. Enter a new time, if needed, and then press Apply to apply the changes, or press Cancel and then Done to quit without changing the date or time.

  • Note: RPOWER systems that are connected to the internet synchronize the system clock periodically with NIST automatically. To force an internet connected system to synchronize with NIST now, press Sync NIST Now.
  • Tip: If a keyboard is not attached to the workstation press KB ON to bring up an on-screen keyboard. Press KB OFF to close an on-screen keyboard.
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Clean Out Notes File

To Clean Out Notes File, on an idle workstation press Other Options / More Options to locate Manager and press it.

Manager Passcode Entry

Enter a manager's Passcode at the prompt, or if so required and/or equipped, swipe a manager's card or scan a fingerprint.

  • Note: A privilege granting at least limited access to Manager Functions is required to access Clean Out Notes File.
Manager Functions

From the Manager Functions window press System Maintenance.

System Setup

From the System Maintenance window press Clean Out Notes File.

Confirm Clear Notes

Press Yes at the prompt to continue cleaning notes, or press No to quit the operation.

Notes Cleaned

Press OK at the prompt.

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Reset Table Information

To Reset Table Information, on an idle workstation press Other Options / More Options to locate Manager and press it.

Manager Passcode Entry

Enter a manager's Passcode at the prompt, or if so required and/or equipped, swipe a manager's card or scan a fingerprint.

  • Note: A privilege granting at least limited access to Manager Functions is required to access Reset Table Information.
Manager Functions

From the Manager Functions window press System Maintenance.

System Setup

From the System Maintenance window press Reset Table Information.

Reset Table Done

Press OK at the prompt.

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Clear Locks on Checks

To Clear Locks on Checks, on an idle workstation press Other Options / More Options to locate Manager and press it.

Manager Passcode Entry

Enter a manager's Passcode at the prompt, or if so required and/or equipped, swipe a manager's card or scan a fingerprint.

  • Note: A privilege granting at least limited access to Manager Functions is required to access Clear Locks on Checks.
Manager Functions

From the Manager Functions window press System Maintenance.

System Setup

From the System Maintenance window press Clear Locks on Checks.

Check Locks Cleared

Press OK at the prompt.

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Clear All Count Down/86

ALL menu item count downs and 86's may be cleared simultaneously using this function.

  • Note: An individual count down or 86 may be cleared from the front end. See Count Down or 86 - Clear Count Down or 86 for details.
  • Note: RPOWER can be programmed to automatically Clear All Count Down & 86 as part of Close Day. If so programmed, use this function intraday to clear count downs or 86's.

To Clear All Count Down/86, on an idle workstation press Other Options / More Options to locate Manager and press it.

Manager Passcode Entry

Enter a manager's Passcode at the prompt, or if so required and/or equipped, swipe a manager's card or scan a fingerprint.

  • Note: A privilege granting at least limited access to Manager Functions is required to access Clear All Count Down/86.
Manager Functions

From the Manager Functions window press System Maintenance.

System Setup

From the System Maintenance window press Clear All Count Dn/86.

Confirm Clear Count Down

Confirm clearing all count downs by pressing Yes, or press No to quit without clearing count downs.

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Exit RPOWER

Management may exit RPOWER in order to access other Windows functions or to Shut Down or Restart a workstation.

  • Note: The RPOWER workstation may drive a remote printer or other device, If RPOWER is exited that device will not be available to the system. Therefore, it is generally preferable to Minimize RPOWER, when possible, see above.

To Exit RPOWER, on an idle workstation press Other Options / More Options to locate Manager and press it.

Manager Passcode Entry

Enter a manager's Passcode at the prompt, or if so required and/or equipped, swipe a manager's card or scan a fingerprint.

  • Note: A privilege granting at least limited access to Manager Functions is required to exit a single workstation, The System Manager privilege is required to Shut Down All Stations.
Manager Functions

From the Manager Functions window press System Maintenance.

System Maintenance

From the System Maintenance window press Exit RPOWER.

Confirm Exit

Press Yes to confirm the exit, press No to quit without exiting.

Exit Selection

At the All stations prompt press Yes to continue exiting ALL workstations, press No to exit only that workstation, or press Cancel to quit without exiting.

  • Important!: There are very few reasons to exit ALL workstations, which can be very disruptive at any time of service. In general, only exit all workstations at the request of RPOWER support personnel.

If No is pressed RPOWER will close only that workstation, dropping the user to the Windows desktop.

Take Down System?

If Yes is pressed, RPOWER requests confirmation. Press Yes to continue exiting RPOWER, or press No to quit without exiting.

Manager's Passcode Entry

To exit all workstations, RPOWER requires re-entry of a manager's Passcode. Enter a manager's Passcode at the prompt, or if so required and/or equipped, swipe a manager's card or scan a fingerprint.

  • Note: The System Manager privilege is required to Shut Down All Stations.

RPOWER closes on all workstations, and drops all workstations to the Windows desktop.

  • Tip: To restart RPOWER double click the RPOWER icon on the Windows desktop or restart the workstation.
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