Bartender and Cashier Reference Guide

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Contents


Important Note

Passcode Entry

RPOWER workstations may be configured as Passcode Secure. In a Passcode Secure system, operators must identify themselves before every transaction by entering an assigned Passcode, either through the numeric keypad, or by swiping a card or scanning a fingerprint. In a non-Passcode Secure system, bartenders and cashiers only enter a Passcode to Time-In/Out, and to Assign and close a Register.

In a Passcode Secure system, RPOWER queries: Are you done? at the conclusion of every transaction; touch Yes to immediately log off the system or touch No to remain logged in without re-entering a Passcode (touch Log Off from the top of an inactive Order Entry window to then exit and secure the workstation). The Are you done? window times out after a configurable delay, typically three to five seconds, automatically logging off the operator.

Most bar and cashier workstations, however, are not configured as Passcode Secure, and this reference guide will assume that to be the case. For those systems configured as Passcode Secure, this guide will assume that operators have identified themselves, using an assigned Passcode, prior to each operation.

Time Clock Operations

Not Punched In

RPOWER systems may include the Time Clock option. Employees using these systems will be required to punch or Time-In before accessing any other RPOWER function. RPOWER will display the message at right when an employee is not Timed-In and attempts to access the system. See the following for details of Time Clock operations.

Depending upon system configuration, bartenders and cashiers may be required to close their cash drawers before Timing-Out.

Enter Passcode

Timing-In

Touch Other Options once, and then Time Clock. Using the numeric keypad, enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint.

  • Tip: If Other Options is not available because a dining room, server, table or check selection window is displayed, touch Switch Room and then Back (graphical tables) or just Back (traditional tables).

Select the appropriate job from those displayed by touching it.

Depending upon system configuration, and the job selected in the previous step, a "Room" selection window may be presented. If so, choose the restaurant room or dining area in which the employee will be primarily working.

Confirm the Time-In process by touching Punch-IN, or cancel the entire operation by touching Cancel.

Example Message

Messaging

If management has sent a message to the employee it will be displayed during the Time-In process (and/or during the Time-Out process). If a reply is required, Delete will not be available, touch Reply to compose a reply, and then touch Send Message; or touch Keep to advance to any other messages pending, Send New to compose a new message, Delete to delete the current message or Done to exit messaging.

Close Drawer!

Timing-Out

  • Note: Depending upon system configuration, bartenders and cashiers may be required to close their cash drawer before Timing-Out. If so configured, RPOWER displays the message at right if a bartender or cashier attempts to Time-Out with an open cash drawer (see Closing a Register below, for details).
  • Note: Depending upon system configuration, a bartender or cashier may not be permitted to Time-Out with open checks. If so, close, discount and close, void or transfer all open guest checks before Timing-Out. If Timing-Out with open checks is permitted, an informational window will display any open checks as a reminder; touch Yes to continue or touch No to quit without Timing-Out.

Touch Other Options once, and then Time Clock. Using the numeric keypad, enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint.

  • Tip: If Other Options is not available because a dining room, server, table or check selection window is displayed, touch Switch Room and then Back (graphical tables) or just Back (traditional tables).
Tip Declaration

Touch Punch-OUT to continue or Cancel to cancel the entire operation.

A tip declaration may be required. If so, at the Allocated (CASH) Tips prompt enter gross cash tips received (charge tips will be declared automatically) and touch OK. If prompted, enter amounts tipped-out to bus, barback, etc. Finalize by touching Save and Continue, or touch Cancel to cancel the entire operation and exit.

  • Tip: To make a change to any of the amounts entered before finalizing, touch the button in the cash tips area that is displaying reported Cash Tips. Then, that amount may be changed, or by touching OK, advance through the tip-out fields, amending any as necessary.

Register Operations

Before being permitted to access a cash drawer, a bartender or cashier must be Assigned to it. At any time during a shift, a bartender or cashier may need to temporarily Sign On/Off a cash drawer. At the end of a shift, a bartender or cashier must Register Read or Close.

Assign Register

In order to perform any operation on a cash drawer an operator must be associated, or Assigned to it, thereby providing financial accountability. (A manager's Passcode may be required to Assign Registers).

Touch Other Options/More Options to locate Assign Register and press it. Using the numeric keypad, enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint. Touch Operator Name from those presented by touching it. If Operator Name is not displayed, the operator has not Timed-In, and must do so to proceed (See Timing-In, above, for details). Touch OK at the Drawer xxx is now assigned to operator xxx prompt.

  • Tip: If Other Options is not available because a dining room, server, table or check selection window is displayed, touch Switch Room and then Back (graphical tables) or just Back (traditional tables).
  • Note: Depending upon system configuration, RPOWER may Auto-Assign the operator during Time-In or when logging in for the first time each day in a Passcode Secure system, making manual assignment unnecessary. The message: Drawer xxx is now assigned to operator xxx is displayed to notify the operator of the assignment. RPOWER will only Auto-Assign any one operator once per day, manual assignment is required to re-assign an operator.

Sign On/Off

At any point during the shift, an operator may need to leave his or her register unattended. To prevent unauthorized access while away, the operator may "lock down" the register without closing it using Sign On/Off.

Touch Other Options/More Options to locate Sign On/Off and press it. At the Sign off drawer now? prompt touch Yes, or touch No to exit without signing off. Touch OK at the Signed off.. prompt.

  • Tip: If Other Options is not available because a dining room, server, table or check selection window is displayed, touch Switch Room and then Back (graphical tables) or just Back (traditional tables).

To Sign On, touch Other Options/More Options to locate Sign On/Off and press it. Using the numeric keypad, enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint. Touch OK at the You are now signed on prompt.

No Sale

Use No Sale to open the cash drawer without making a sale.

  • Note: A manager's Passcode may be required to perform a No Sale, or, depending upon system configuration, merely a bartender's or cashier's Passcode may be required.

Touch Other Options/More Options to locate No Sale and press it.

If prompted, using the numeric keypad enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint.

  • Tip: If Other Options is not available because a dining room, server, table or check selection window is displayed, touch Switch Room and then Back (graphical tables) or just Back (traditional tables).

Paid Out (or In)

Use Paid Out/In to pay money out or into the cash drawer for miscellaneous expenses and receipts. Tips may also be Paid Out in systems not configured to Auto-Pay Tips (tip payments assumed).

  • Note: A manager's Passcode may be required to perform a Paid Out/In, or, depending upon system configuration, merely a bartender's or cashier's Passcode may be required.

Touch Other Options/More Options to locate Pay Out/In and touch it. If requested, enter your Passcode at the prompt.

Select a red Paid-Out or a green Paid-In from those presented by touching it. If prompted, select a Payment Method from those presented by touching it.

  • Note: If no Payment Method window is presented cash is assumed.

Using the numeric keypad, enter the amount to be paid out or in and touch OK (or touch Cancel to quit the operation entirely).

  • Tip: If Other Options is not available because a dining room, server, table or check selection window is displayed, touch Switch Room and then Back (graphical tables) or just Back (traditional tables).
Select Check

Pay Check

Cashier workstations, as well as those bar workstations configured for cashier operations, have available Pay Check. Using Pay Check, operators may pay, print, combine and authorize guest checks, as well as fire held items and assign delivery drivers.

  • Important Note: On a non-Passcode Secure, dual use workstation, i.e. one that servers have access to as well as the bartender or cashier, care must be taken that a server never be permitted to use Pay Check. (Unless it is the server's explicit intention that the guest check be paid into the workstation's cash drawer).
  • Note: Pay Check displays all Tab and Counter Order checks, as well as all printed restaurant guest checks.
  • Tip: If a bar code scanner is attached to the workstation, scan the guest check's bar code to bring it up for payment without searching for it!

Closing checks to cash

  • Tip: Previously authorized credit and gift card (not house account or gift certificate) checks may also be closed using this procedure.
  • Note: To close a check to multiple payment types, see Closing a tab to a non-cash payment method

Touch Pay Checks CASH, select one or more checks to pay by touching them and then touch Do it!. (Or select a check my touching it and touch Cash for non-card checks).

Cash checks will be closed immediately, previously authorized credit and gift card checks will request tip entry. If so prompted, enter the tip amount using the numeric keypad and touch OK. Review the payment total and, if correct, touch Close Check. If the total is not correct, touch Enter Tip and then the payment method box to edit (usually #1), enter the correct tip amount and touch OK, then touch Close Check.

  • Note: If the check being closed has more than one payment type that can be tipped, RPOWER will not attempt to distribute tips, the operator must do so. At the payment distribution window, touch Enter Tip and then the first payment box to tip (#1, #2, etc.). Enter the corresponding tip and touch OK. Continue this procedure until all tips have been correctly entered. Touch Close Check to finalize the operation.
Payment Methods

Closing checks to non-cash payment methods

  • Note: Cash checks may also be closed using this procedure.

Touch Pay Checks, select one or more checks to pay by touching them and then touch Do it!. (Or select a check by touching it).

Previously authorized credit and gift card checks will request tip entry. Enter the tip amount using the numeric keypad and touch OK. Review the payment total for correctness and, if correct, touch Close Check. If the tip amount is not correct, touch Enter Tip and then the payment method box to edit (usually #1), enter the correct tip amount, touch OK, touch Close Check.

For all other checks, RPOWER will present a payment method selection window, similar to that shown at right. Select the appropriate payment method by touching it.

To close the check entirely to the payment method selected, touch OK on the numeric keypad. The tab is closed.

To pay only a part of the check balance using the payment method selected, enter that amount using the numeric keypad and touch OK. Touch the next payment box, #2, #3, sequentially, select the next payment method by touching it and either pay the entire tab balance to that payment method by touching OK, or enter a partial payment amount, touch OK, and repeat.

  • Note: A House Account payment method may require selection of an actual account. If so, RPOWER will display an on-screen keyboard and request entry of an Acct#, Ref#, Phone#, or Part of Account's Name, any of which may be used to search for the account. Most commonly, the first few letters of the account holder's last name are entered. RPOWER will display all matches, if any, for the search. Select the appropriate account from those displayed by touching it.
  • Note: If the check being closed has more than one payment type that can be tipped, RPOWER will not attempt to distribute tips, the operator must do so. At the payment distribution window, touch Enter Tip and then the first payment box to tip (#1, #2, etc.). Enter the corresponding tip and touch OK. Continue this procedure until all tips have been correctly entered. Touch Close Check to finalize the operation.

Combining checks

Touch Combine Checks, select two or more checks to combine by touching them and then touch Do it!.

Printing checks

Touch Select/Print Check(s), select one or more checks to print by touching them and then touch Do it!.

  • Note: If a check has already been printed, RPOWER prompts RE-PRINT Guest Check?, suggesting to the operator that the correct check may not have been selected; touch Yes to re-print the check or touch No to quit the operation entirely.

Authorizing credit and gift cards

Select a check to authorize by touching it.

Swipe the gift or credit card through the magnetic stripe reader.

  • Tip: If the reader cannot read the card, touch Enter Card # to enter the card number manually.
Enter Authorization Amount

If the card will be used to pay the entire balance of the check, touch OK on the numeric keypad. Assuming that the card is authorized, RPOWER prints merchant and customer copies of the receipt for tip entry and signature.

  • Note: The response to a declined card will be dictated by house procedure - see management if necessary.

If the card will be used to pay only a part of the check balance, enter that amount (or select one of the fractional amounts: 1/2, 1/3, etc. at the left of the keypad) and touch OK. If additional cards will be used for payment, swipe each card, entering payment amounts accordingly. Touch Print Check to authorize the card(s) and print merchant and customer receipts.

If a gift card has insufficient funds to pay the entire check, RPOWER's numeric keypad will display the gift card balance, not the tab total. Touch OK or Cancel to exit the keypad, then touch Review Check and Ignore Changes to abort the transaction. Explain to the customer that an additional payment type will be required. Return to these instructions if the additional payment type is another gift card or credit card; if not see Closing a tab to a Non-Cash payment method

Firing held items

  • Note: As well as firing held items, this procedure will also print the guest check.
  • Note: All held items, on all courses, will be fired using this procedure.

If held items exist on checks, those checks and Select/Print Check(s), are displayed in plum. Touch Select/Print Check(s), the checks to fire and print and then Do it.

Assigning delivery drivers

After taking a delivery order, cashiers may assign guest checks to drivers, thereby transferring cash responsibility.

Touch Assign Driver, the checks to assign and then Do it.

Select a driver's name from those presented by touching it (or touch Back to quit without assigning a driver).

Closing a Register

  • Note: A manager's Passcode may be required to close a register.

Touch Other Options/More Options to locate Register Read or Close and press it. Using the numeric keypad, enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint.

  • Tip: If Other Options is not available because a dining room, server, table or check selection window is displayed, touch Switch Room and then Back (graphical tables) or just Back (traditional tables).

Depending upon system configuration, RPOWER may prompt to Read or Close the cash drawer. If so prompted, touch Close, or touch Cancel to quit the operation entirely.

  • Note: Depending upon system configuration, bartenders and cashiers may not be permitted to close their register with open checks. If so configured, close, discount and close, void or transfer all open guest checks before closing the register. If closing with open checks is permitted, an informational window will display any open checks as a reminder; touch Yes to continue or touch No to quit without closing the drawer.

At the Ready to Close Cash Drawer... prompt, touch OK to proceed, or touch Cancel to quit the operation entirely.

Cash Declaration

If configured to Blind Close, a cash declaration form is printed. After completing the form, submit it to management, who will complete the final Register Close.

If not configured to Blind Close, at the Print check detail? prompt, touch Yes to print a two line summary of each guest check, touch No to skip check detail or touch Cancel to quit the operation entirely.

If prompted for Operator Detail?, then more than one operator has been assigned to the cash drawer. Touch Yes to print financial detail for each operator, touch No to print a consolidated report or touch Cancel to quit without closing.

Tab and Counter Orders

  • Important: Bartenders and cashiers must be Assigned to their register before any Tab or Counter Order transaction is permitted. See Assign Register, above, for details.

Bartenders perform Tab orders and cashiers perform Counter Orders, as opposed to the guest check operations performed by servers. Tabs and Counter Orders are functionally equivalent, and behave in most respects like guest checks, they are merely labeled differently depending on the workstation type. For simplicity, this reference guide will refer only to Tabs; for cashier operations at a cashier workstation substitute Counter Order for any reference to Tab.

Depending on the volume of Tab operations compared to Cash Orders a workstation may be configured to return to a table selection window after each transaction, ready for Tab orders, or to the Order Entry window, ready for Cash Orders. A cashier's workstation may be configured to return to the Pay Check window after each transaction. Regardless of configuration, each order type is only one or two keystrokes away.

Graphical Table Selection

Depending upon system configuration, bartenders and cashiers are presented one of two types of table displays: Table selection windows may be presented graphically, or using traditional table selection.

If Graphical Table management is in use, the table selection window presented may resemble this example, or....

Traditional Table Selection

...The table selection window may look more like the example at right if Traditional Table management is in use.

Each presentation has its advantages and drawbacks. Graphical table windows allow the direct use of "Shortcut" keys (bottom), but require two keystrokes to change rooms. Traditional table selection windows operate just the opposite. Regardless of the presentation, operations are essentially the same - to select a table or bar stool just touch it!

Tab Orders - Graphical Tables

Standees, Pick-Up and Delivery orders are managed differently than regular tabs. See Tab Orders - Standees & Pick-Up (without search) and Tab Orders - Delivery & Pick-Up (with search) for details.

Starting a new tab

If a graphical view of the bar or dining room is not displayed touch Tab.

If a Select a Check for payment window is displayed, touch Back then Tab.

Select an unoccupied table or bar stool from those presented by touching it.

  • Tip: To start a new tab on a table or bar stool with existing tabs, if permitted by system configuration, touch the table and then touch New Check.

To access tables in other rooms touch Switch Room, then the appropriate room and then the table.

Depending upon system configuration, RPOWER may request entry of the Number of Guests. If so, make a selection from those presented.

RPOWER is ready for ordering! Select menu items as needed by touching them. See Order Entry for help entering orders.

Adding-on to an existing tab

If a graphical view of the bar or dining room is not displayed touch Tab.

If a Select a Check for payment window is displayed, touch Back then Tab.

Table Colors

Select a table or bar stool from those presented by touching it. To access tables or tabs in other rooms touch Switch Room, then the appropriate Room and then the table or tab.

If RPOWER has been configured to allow multiple tabs per table it will present a check selection window. Select the tab to add-on to by touching it.

RPOWER is ready for ordering! Select menu items as needed by touching them. See Order Entry for help entering orders.

  • Tip: RPOWER uses colors to help operators manage their guest checks: Dark Blue: Not printed, Light Blue:: Printed, Plum: Has held items, Yellow: Has authorization, Aqua: Has pre-authorization, Red: No recent activity, Fuchsia: Pending transfer, Brown: Bar/Cashier pick-up, Light Grey: Server pick-up, Green: Unassigned delivery
Graphical Table - Other

Combining tabs

If a graphical view of the bar or dining room is not displayed touch Tab.

If a Select a Check for payment window is displayed, then see Pay Check in the Register Operations section, above.

If necessary, to access tables in other rooms touch Switch Room, and then the appropriate Room.

Touch Other... at the bottom of the window, then touch Combine Checks.

Select checks to combine from those presented by touching them, and then touch Do Combine Checks.

Printing tabs

If a graphical view of the bar or dining room is not displayed touch Tab.

If a Select a Check for payment window is displayed, then see Pay Check in the Register Operations section, above.

If necessary, to access tables in other rooms touch Switch Room, and then the appropriate Room.

Touch Print Check at the bottom of the window.

Select a table or bar stool from those presented by touching it.

  • Note: If the table selected has multiple tabs associated with it, all tabs will be printed.
  • Tip: To print multiple tabs for multiple tables, after touching Print Check, touch Print Checks.... Select multiple tables to print by touching them and then touch Do Print Checks.
  • Note: If a tab has already been printed, RPOWER will prompt RE-PRINT Guest Check?, suggesting to the operator that the correct check may not have been selected; touch Yes to re-print the tab or touch No to quit the operation entirely.
  • Note: A tab may also be printed by accessing it as if adding-on to it and then touching Guest Check from the Order Entry window, or by touching Review Order for a larger view of the order and then touching touching Review Order for a larger view of the order and then touching Print Check.

Authorizing credit and gift cards

If a graphical view of the bar or dining room is not displayed touch Tab.

If a Select a Check for payment window is displayed, then see Pay Check in the Register Operations section, above.

Select a table or bar stool from those presented by touching it. To access tables in other rooms touch Switch Room, then the appropriate Room and then the table.

If RPOWER has been configured to allow multiple tabs per table it will present a check selection window. Select the tab to authorize by touching it.

Swipe the gift or credit card through the magnetic stripe reader.

  • Tip: If the reader cannot read the card, touch Review Order and then Enter Card # to enter the card number manually.
Enter Authorization Amount

If the card will be used to pay the entire balance of the tab touch OK on the numeric keypad. Assuming that the card is authorized, RPOWER will print merchant and customer copies of the receipt for tip entry and signature.

  • Note: The response to a declined card will be dictated by house procedure - see management if necessary.

If the card will be used to pay only a part of the tab balance, enter that amount (or select one of the fractional amounts: 1/2, 1/3, etc. at the left of the keypad) and touch OK. If additional cards will be used for payment, swipe each card, entering payment amounts accordingly. Touch Print Check to authorize the card(s) and print merchant and customer receipts.

If a gift card has insufficient funds to pay the entire tab, RPOWER's numeric keypad will display the gift card balance, not the tab total. Touch OK or Cancel to exit the keypad, then touch Review Check and Ignore Changes to abort the transaction. Explain to the customer that an additional payment type will be required. Return to these instructions if the additional payment type is another gift card or credit card; if not see Closing a tab to a Non-Cash payment method

  • Tip: To remove a credit card authorization from a tab, touch Review Order, after accessing the check, and then Void CC Auth in the bottom-right of the Order Review window.

Closing tabs to Cash

  • Tip: Previously authorized credit and gift card (not house account or gift certificate) tabs may also be closed using this procedure.
  • Note: To close a tab to multiple payment types, see Closing a tab to a Non-Cash payment method

If a graphical view of the bar or dining room is not displayed touch Tab.

If a Select a Check for payment window is displayed, then see Pay Check in the Register Operations section, above.

If necessary, to access tables in other rooms touch Switch Room, and then the appropriate Room.

Touch Pay CASH at the bottom of the window.

Select a table or bar stool from those presented by touching it. Cash tabs will be closed immediately, credit and gift card tabs will request tip entry. If so prompted, enter the tip amount using the numeric keypad and touch OK. Review the payment total and, if correct, touch Close Check. If the total is not correct, touch Enter Tip and then the payment method box to edit (usually #1), enter the correct tip amount, touch OK, touch Close Check.

  • Note: If the table selected has multiple tabs associated with it, all of those tabs will be closed.
  • Tip: To pay multiple tabs for multiple tables, after touching Pay CASH, touch Pay Checks CASH.... Select multiple tables to pay by touching them and then touch Do Pay CASH. Cash tabs will be closed immediately, credit and gift card tabs will require tip entry, if any, and then Close Check.
Multiple Payments and Tips
  • Note: If the tab being closed has more than one payment type that can be tipped, RPOWER will not attempt to distribute tips, the operator must do so. At the payment distribution window, touch Enter Tip and then the first payment box to tip (#1, #2, etc.). Enter the corresponding tip and touch OK. Continue this procedure until all tips have been correctly entered. Touch Close Check to finalize the operation.
  • Tip: A tab may also be closed by accessing it as if adding-on to it, touching Review Order, and then Pay Check from the Order Review window.
Payment Methods

Closing tabs to Non-Cash payment methods

  • Note: Cash tabs may also be closed using this procedure.

If a graphical view of the bar or dining room is not displayed touch Tab.

If a Select a Check for payment window is displayed, then see Pay Check in the Register Operations section, above.

If necessary, to access tables in other rooms touch Switch Room, and then the appropriate Room.

Touch Pay Check at the bottom of the window and select a table by touching it.

Previously authorized credit and gift card tabs will request tip entry. Enter the tip amount using the numeric keypad and touch OK. Review the payment total for correctness and, if correct, touch Close Check. If the tip amount is not correct, touch Enter Tip and then the payment method box to edit (usually #1), enter the correct tip amount, touch OK, touch Close Check.

For all other tabs, RPOWER will present a payment method selection window, similar to that shown above. Select the appropriate payment method by touching it.

To close the tab entirely to the payment method selected, touch OK on the numeric keypad. The tab is closed.

To pay only a part of the tab balance using the payment method selected, enter that amount using the numeric keypad and touch OK. Touch the next payment box, #2, #3, sequentially, select the next payment method by touching it and either pay the entire tab balance to that payment method by touching OK, or enter a partial payment amount, touch OK, and repeat.

  • Note: A House Account payment method may require selection of an actual account. If so, RPOWER will display an on-screen keyboard and request entry of an Acct#, Ref#, Phone#, or Part of Account's Name, any of which may be used to search for the account. Most commonly, the first few letters of the account holder's last name are entered. RPOWER will display all matches, if any, for the search. Select the appropriate account from those displayed by touching it.
Pay Check?
  • Tip: To pay multiple tabs for multiple tables using this function, after touching Pay Check, touch Pay Checks.... Select multiple tables to pay by touching them and then touch Do Pay Checks. For each tab selected, RPOWER will present a dialog box; touch Yes to confirm payment of that tab, touch No to skip payment of that tab, or touch Cancel to quit the payment operation entirely.
  • Note: If the tab being closed has more than one payment type that can be tipped, RPOWER will not attempt to distribute tips, the operator must do so. At the payment distribution window, touch Enter Tip and then the first payment box to tip (#1, #2, etc.). Enter the corresponding tip and touch OK. Continue this procedure until all tips have been correctly entered. Touch Close Check to finalize the operation.
  • Tip: A tab may also be closed by accessing it as if adding-on to it, touching Review Order, and then Pay Check from the Order Review window.

Tab Orders - Traditional Tables

Standees, Pick-Up and Delivery orders are managed differently than regular tabs. See Tab Orders - Standees & Pick-Up (without search) and Tab Orders - Delivery & Pick-Up (with search) for details.

Starting a new tab

If a Table or Room selection window is not displayed, touch Tab, or...

If a Select a Check for payment window is displayed, touch Back then Tab.

Select an unoccupied table or bar stool from those presented by touching it. To access tables in other rooms, first touch the appropriate Room at the top of the window, and then touch the table.

  • Note: The selected Room is displayed in light green, all others are displayed in light grey.
  • Tip: To start a new tab on a table or bar stool with existing tabs, if permitted by system configuration, touch the table or bar stool and then touch New Check.

Depending upon system configuration, RPOWER may request entry of the Number of Guests. If so prompted, make a selection from those presented.

RPOWER is ready for ordering! Select menu items as needed by touching them. See Order Entry for help entering orders.

Adding-on to an existing tab

If a Table or Room selection window is not displayed, touch Tab, or...

If a Select a Check for payment window is displayed, touch Back then Tab.

Table Colors

Select a table or bar stool from those presented by touching it. To access tables in other rooms, first touch the appropriate Room at the top of the window, and then touch the table.

If RPOWER has been configured to allow multiple tabs per table it will present a check selection window; select the tab to add-on to by touching it.

RPOWER is ready for ordering! Select menu items as needed by touching them. See Order Entry for help entering orders.

  • Tip: RPOWER uses colors to help operators manage their guest checks: Dark Blue: Not printed, Light Blue:: Printed, Plum: Has held items, Yellow: Has authorization, Aqua: Has pre-authorization, Red: No recent activity, Fuchsia: Pending transfer, Brown: Bar/Cashier pick-up, Light Grey: Server pick-up, Green: Unassigned delivery

Combining tabs

  • Note: Tabs must be on the same table or bar stool in order to be combined. Use Transfer Table (See Order Review, below) to first transfer a tab to the same table or bar stool as the tab to be combined with.

If a Table or Room selection window is not displayed, touch Tab, or...

If a Select a Check for payment window is displayed, then see Pay Check in the Register Operations section, above.

Select a table or bar stool from those presented by touching it. To access tables in other rooms, first touch the appropriate Room at the top of the window, and then touch the table.

Touch Combine Checks, the checks to combine, and then Do it!. (Touch Back to quit without combining checks).

  • Tip: After touching Combine Checks, check selection is a toggle; if the wrong check is selected, simply touch it again to deselect it.

Printing tabs

If a Table or Room selection window is not displayed, touch Tab, or...

If a Select a Check for payment window is displayed, then see Pay Check in the Register Operations section, above.

Select a table or bar stool from those presented by touching it. To access tables in other rooms, first touch the appropriate Room at the top of the window, and then touch the table.

If RPOWER has been configured to allow multiple tabs per table it will present a check selection window; touch Select/Print Check(s), select the tab or tabs to print by touching it(them) and touch Do it!

  • Tip: After touching Select/Print Check(s), check selection is a toggle; if the wrong check is selected, simply touch it again to deselect it.

If RPOWER has not been configured to allow multiple checks per table, it will access the check and present it at the Order Entry window. Touch Guest Check to print the check, or touch Review Order for a larger view of the order and then touch Print Guest Check.

  • Note: If a tab has already been printed, RPOWER will prompt RE-PRINT Guest Check?, suggesting to the operator that the correct check may not have been selected; touch Yes to re-print the tab or touch No to quit the operation entirely.

Authorizing credit and gift Cards

If a Table or Room selection window is not displayed, touch Tab, or...

If a Select a Check for payment window is displayed, then see Pay Check in the Register Operations section, above.

Select a table or bar stool from those presented by touching it. To access tables in other rooms, first touch the appropriate Room at the top of the window, and then touch the table.

If RPOWER has been configured to allow multiple tabs per table it will present a check selection window; select the tab to authorize by touching it.

Swipe the gift or credit card through the magnetic stripe reader.

  • Tip: If the reader cannot read the card, touch Review Order and then Enter Card # to enter the card number manually.
Enter Authorization Amount

If the card will be used to pay the entire balance of the tab touch OK on the numeric keypad. Assuming that the card is authorized, RPOWER will print merchant and customer copies of the receipt for tip entry and signature.

  • Note: The response to a declined card will be dictated by house procedure - see management if necessary.

If the card will be used to pay only a part of the tab balance, enter that amount (or select one of the fractional amounts: 1/2, 1/3, etc. at the left of the keypad) and touch OK. If additional cards will be used for payment, swipe each card, entering payment amounts accordingly. Touch Print Check to authorize the card(s) and print merchant and customer receipts.

If a gift card has insufficient funds to pay the entire tab, RPOWER's numeric keypad will display the gift card balance, not the tab total. Touch OK or Cancel to exit the keypad, then touch Review Check and Ignore Changes to abort the transaction. Explain to the customer that an additional payment type will be required. Return to these instructions if the additional payment type is another gift card or credit card; if not see Closing a tab to a Non-Cash payment method

  • Tip: To remove a credit card authorization from a tab, touch Review Order, after accessing the check, and then Void CC Auth in the bottom-right of the Order Review window.

Closing tabs to cash

  • Tip: Previously authorized credit and gift card (not house account or gift certificate) tabs may also be closed using this procedure.
  • Note: To close a tab to multiple payment types, see Closing a tab to a Non-Cash payment method

If a Table or Room selection window is not displayed touch Tab, or...

If a Select a Check for payment window is displayed, then see Pay Check in the Register Operations section, above.

Select a table or bar stool from those presented by touching it. To access tables in other rooms, first touch the appropriate Room at the top of the window, and then touch the table.

If RPOWER has been configured to allow multiple tabs per table it will present a check selection window; touch Pay Checks CASH, select the tab or tabs to pay by touching it(them) and touch Do it!

  • Tip: After touching Pay Checks CASH, check selection is a toggle; if the wrong check is selected, simply touch it again to deselect it.

If RPOWER has not been configured to allow multiple checks per table, it will access the check and present it at the Order Entry window. Touch Review Order and then touch Pay Check.

Cash tabs will be closed immediately, credit and gift card tabs will request tip entry. If so prompted, enter the tip amount using the numeric keypad and touch OK. Review the payment total and, if correct, touch Close Check. If the total is not correct, touch Enter Tip and then the payment method box to edit (usually #1), enter the correct tip amount, touch OK, touch Close Check.

Multiple Payments and Tips
  • Note: If the tab being closed has more than one payment type that can be tipped, RPOWER will not attempt to distribute tips, the operator must do so. At the payment distribution window, touch Enter Tip and then the first payment box to tip (#1, #2, etc.). Enter the corresponding tip and touch OK. Continue this procedure until all tips have been correctly entered. Touch Close Check to finalize the operation.
  • Tip: A tab may also be closed by accessing it as if adding-on to it, touching Review Order, and then Pay Check from the Order Review window.
Payment Methods

Closing tabs to non-cash payment methods

  • Note: Cash tabs may also be closed using this procedure.

If a Table or Room selection window is not displayed touch Tab, or...

If a Select a Check for payment window is displayed, then see Pay Check in the Register Operations section, above.

Select a table or bar stool from those presented by touching it. To access tables in other rooms, first touch the appropriate Room at the top of the window, and then touch the table.

Pay Check?

If RPOWER has been configured to allow multiple tabs per table it will present a check selection window; touch Pay Checks, select the tab or tabs to pay by touching it(them) and touch Do it!. If multiple tabs are selected, for each tab RPOWER presents a dialog box; touch Yes to confirm payment of that tab, touch No to skip payment of that tab, or touch Cancel to quit the payment operation entirely.

  • Tip: After touching Pay Checks, check selection is a toggle; if the wrong check is selected, simply touch it again to deselect it.

If RPOWER has not been configured to allow multiple checks per table, it will access the check and present it at the Order Entry window. Touch Review Order and then touch Pay Check.

Previously authorized credit and gift card tabs will request tip entry. Enter the tip amount using the numeric keypad and touch OK. Review the payment total for correctness and, if correct, touch Close Check. If the tip amount is not correct, touch Enter Tip and then the payment method box to edit (usually #1), enter the correct tip amount, touch OK, touch Close Check.

For all other tabs, RPOWER will present a payment method selection window, similar to that shown above. Select the appropriate payment method by touching it.

To close the tab entirely to the payment method selected, touch OK on the numeric keypad. The tab is closed.

To pay only a part of the tab balance using the payment method selected, enter that amount using the numeric keypad and touch OK. Touch the next payment box, #2, #3, sequentially, select the next payment method by touching it and either pay the entire tab balance to that payment method by touching OK, or enter a partial payment amount, touch OK, and repeat.

  • Note: A House Account payment method may require selection of an actual account. If so, RPOWER will display an on-screen keyboard and request entry of an Acct#, Ref#, Phone#, or Part of Account's Name, any of which may be used to search for the account. Most commonly, the first few letters of the account holder's last name are entered. RPOWER will display all matches, if any, for the search. Select the appropriate account from those displayed by touching it.
  • Note: If the tab being closed has more than one payment type that can be tipped, RPOWER will not attempt to distribute tips, the operator must do so. At the payment distribution window, touch Enter Tip and then the first payment box to tip (#1, #2, etc.). Enter the corresponding tip and touch OK. Continue this procedure until all tips have been correctly entered. Touch Close Check to finalize the operation.
  • Tip: A tab may also be closed by accessing it as if adding-on to it, touching Review Order, and then Pay Check from the Order Review window.

Tab Orders - Standees & Pick-Up (without search)

Bartenders often use the special Standees room instead of tables or bar stools to manage Tabs. Standee Tabs are referenced by customer name or a descriptive label such as "Red Hat" or "Blue Shirt".

Pick-up orders (phoned-in orders) are managed through the special Pick-Up room. The Pick-Up room, when not configured to search the customer database, is functionally equivalent to the Standees room, using a customer name, and optionally the customer phone number, to manage the tab. (Pick-Up orders may also be begun by searching the customer database using the Customer Locator and managed using the Pick-Up Dispatcher, see Tab Orders - Delivery & Pick-Up (using search) for details.

Starting a new tab

If a Table or Room selection window is displayed, touch Standees or Pick-Up, as appropriate, or ...

If a graphical view of the bar or dining room is displayed, touch Switch Room, then Standees or Pick-Up, as appropriate, or...

If an Order Entry window is displayed, touch Tab, then Standees or Pick-Up, as appropriate, or...

If a Select a Check for payment window is displayed, touch Back then Tab, then Standees or Pick-Up, as appropriate.

Touch New Check.

Select Date & Time Needed

If prompted to Select Date & Time Needed, do so by touching the appropriate date and time.

  • Tip: To mark orders for immediate pick-up touch Now or OK. To mark orders for tomorrow at the current time, touch Tomorrow then OK. To mark orders for on the hour pickup, touch the appropriate hour then AM or PM, skipping :00; touch Back to correct an hour entry. Use Up Year, Up Month, Dn Month and Dn Year to change the month or year.
  • Note: If not prompted for Date & Time Needed, the data may be later entered from the Order Review window, or if entered here, amended from there.
Customer Name/Description

Type a customer name (or description for Standees) using the on-screen keyboard and touch Enter.

  • Tip: Use the red   <—   backspace button to correct entry errors, use the yellow cursor keys   <—   and   —>   to navigate the entry field. Touch Esc to exit without starting a new tab.

If prompted for a customer phone number, enter it using the telephone-style keypad and touch OK.

Depending upon system configuration, RPOWER may request entry of the Number of Guests. If so, make a selection from those presented.

RPOWER is ready for ordering! Select menu items as needed by touching them. See Order Entry for help entering orders.

  • Note: Depending upon system configuration, RPOWER may not prompt for a customer name until the end of a Pick-Up transaction. If so configured, enter menu items as needed and enter the customer name (and optionally the customer phone number) when prompted.

Adding-on to an existing tab

If a Table or Room selection window is displayed, touch Standees or Pick-Up, as appropriate, or ...

If a graphical view of the bar or dining room is displayed, touch Switch Room, then Standees or Pick-Up, as appropriate, or...

If an Order Entry window is displayed, touch Tab, then Standees or Pick-Up, as appropriate, or...

If a Select a Check for payment window is displayed, touch Back then Tab, then Standees or Pick-Up, as appropriate.

Guest Check Colors

Select a tab from those presented by touching it.

  • Tip: Future orders (tomorrow and beyond) are not displayed by default, to view all orders, including future orders, touch Show All

RPOWER is ready for ordering! Select menu items as needed by touching them. See Order Entry for help entering orders.

  • Tip: RPOWER uses colors to help operators manage their guest checks: Dark Blue: Not printed, Light Blue:: Printed, Plum: Has held items, Yellow: Has authorization, Aqua: Has pre-authorization, Red: No recent activity, Fuchsia: Pending transfer, Brown: Bar/Cashier pick-up, Light Grey: Server pick-up, Green: Unassigned delivery

Combining tabs

If a Table or Room selection window is displayed, touch Standees or Pick-Up, as appropriate, or ...

If a graphical view of the bar or dining room is displayed, touch Switch Room, then Standees or Pick-Up, as appropriate, or...

If an Order Entry window is displayed, touch Tab, then Standees or Pick-Up, as appropriate, or...

If a Select a Check for payment window is displayed, then see Pay Check in the Register Operations section, above.

Touch Combine Checks, the checks to combine, and then Do it!. (Touch Back to quit without combining checks).

  • Tip: After touching Combine Checks, check selection is a toggle; if the wrong check is selected, simply touch it again to deselect it.

Printing a tab

If a Table or Room selection window is displayed, touch Standees or Pick-Up, as appropriate, or ...

If a graphical view of the bar or dining room is displayed, touch Switch Room, then Standees or Pick-Up, as appropriate, or...

If an Order Entry window is displayed, touch Tab, then Standees or Pick-Up, as appropriate, or...

If a Select a Check for payment window is displayed, then see Pay Check in the Register Operations section, above.

If a Select a Check for payment window is displayed, touch Back then Tab, then Standees or Pick-Up, as appropriate.

Touch Select/Print Check(s), select checks by touching them, and then touch Do it to print the selected check(s).

  • Tip: After touching Select/Print Check(s), check selection is a toggle; if the wrong check is selected, simply touch it again to deselect it.
  • Note: If a tab has already been printed, RPOWER will prompt RE-PRINT Guest Check?, suggesting to the operator that the correct check may not have been selected; touch Yes to re-print the tab or touch No to quit the operation entirely.
  • Note: A tab may also be printed by accessing it as if adding-on to it and then touching Guest Check from the Order Entry window, or by touching Review Order and then Print Check.

Authorizing credit and gift Cards

If a Table or Room selection window is displayed, touch Standees or Pick-Up, as appropriate, or ...

If a graphical view of the bar or dining room is displayed, touch Switch Room, then Standees or Pick-Up, as appropriate, or...

If an Order Entry window is displayed, touch Tab, then Standees or Pick-Up, as appropriate, or...

If a Select a Check for payment window is displayed, then see Pay Check in the Register Operations section, above.

Select a tab from those presented by touching it.

Swipe the gift or credit card through the magnetic stripe reader.

  • Tip: If the reader cannot read the card, touch Review Order and then Enter Card # to enter the card number manually.
Enter Authorization Amount

If the card will be used to pay the entire balance of the tab touch OK on the numeric keypad. Assuming that the card is authorized, RPOWER will print merchant and customer copies of the receipt for tip entry and signature.

  • Note: The response to a declined card will be dictated by house procedure - see management if necessary.

If the card will be used to pay only a part of the tab balance, enter that amount (or select one of the fractional amounts: 1/2, 1/3, etc. at the left of the keypad) and touch OK. If additional cards will be used for payment, swipe each card, entering payment amounts accordingly. Touch Print Check to authorize the card(s) and print merchant and customer receipts.

If a gift card has insufficient funds to pay the entire tab, RPOWER's numeric keypad will display the gift card balance, not the tab total. Touch OK or Cancel to exit the keypad, then touch Review Check and Ignore Changes to abort the transaction. Explain to the customer that an additional payment type will be required. Return to these instructions if the additional payment type is another gift card or credit card; if not see Closing a tab to a Non-Cash payment method

  • Tip: To remove a credit card authorization from a tab, touch Review Order, after accessing the check, and then Void CC Auth in the bottom-right of the Order Review window.

Closing tabs to cash

  • Tip: Previously authorized credit and gift card (not house account or gift certificate) tabs may also be closed using this procedure.
  • Note: To close a tab to multiple payment types, see Closing a tab to a Non-Cash payment method

If a Table or Room selection window is displayed, touch Standees or Pick-Up, as appropriate, or ...

If a graphical view of the bar or dining room is displayed, touch Switch Room, then Standees or Pick-Up, as appropriate, or...

If an Order Entry window is displayed, touch Tab, then Standees or Pick-Up, as appropriate, or...

If a Select a Check for payment window is displayed, then see Pay Check in the Register Operations section, above.

Touch Pay Checks CASH, select a tab from those presented by touching it and then touch Do it!. Cash tabs will be closed immediately, credit and gift card tabs will request tip entry. If so prompted, enter the tip amount using the numeric keypad and touch OK. Review the payment total and, if correct, touch Close Check. If the total is not correct, touch Enter Tip and then the payment method box to edit (usually #1), enter the correct tip amount, touch OK, touch Close Check.

  • Tip: To pay multiple tabs using this function, after touching Pay Checks Cash select multiple tabs to pay by touching them and then touch Do it!. For each tab selected, RPOWER will present a dialog box; touch Yes to confirm payment of that tab, touch No to skip payment of that tab, or touch Cancel to quit the payment operation entirely.
Multiple Payments and Tips
  • Note: If the tab being closed has more than one payment type that can be tipped, RPOWER will not attempt to distribute tips, the operator must do so. At the payment distribution window, touch Enter Tip and then the first payment box to tip (#1, #2, etc.). Enter the corresponding tip and touch OK. Continue this procedure until all tips have been correctly entered. Touch Close Check to finalize the operation.
  • Tip: A tab may also be closed by accessing it as if adding-on to it, touching Review Order, and then Pay Check from the Order Review window.
Payment Methods

Closing tabs to non-cash payment methods

  • Note: Cash tabs may also be closed using this procedure.

If a Table or Room selection window is displayed, touch Standees or Pick-Up, as appropriate, or ...

If a graphical view of the bar or dining room is displayed, touch Switch Room, then Standees or Pick-Up, as appropriate, or...

If an Order Entry window is displayed, touch Tab, then Standees or Pick-Up, as appropriate, or...

If a Select a Check for payment window is displayed, then see Pay Check in the Register Operations section, above.

Pay Check?

Touch Pay Checks, select a tab or tabs to pay by touching it (them) and then touch Do it!. If multiple tabs are selected, for each tab RPOWER presents a dialog box; touch Yes to confirm payment of that tab, touch No to skip payment of that tab, or touch Cancel to quit the payment operation entirely.

Previously authorized credit and gift card tabs will request tip entry. Enter the tip amount using the numeric keypad and touch OK. Review the payment total for correctness and, if correct, touch Close Check. If the tip amount is not correct, touch Enter Tip and then the payment method box to edit (usually #1), enter the correct tip amount, touch OK, touch Close Check.

For all other tabs, RPOWER will present a payment method selection window, similar to that shown above. Select the appropriate payment method by touching it.

To close the tab entirely to the payment method selected, touch OK on the numeric keypad. The tab is closed.

To pay only a part of the tab balance using the payment method selected, enter that amount using the numeric keypad and touch OK. Touch the next payment box, #2, #3, sequentially, select the next payment method by touching it and either pay the entire tab balance to that payment method by touching OK, or enter a partial payment amount, touch OK, and repeat.

  • Note: A House Account payment method may require selection of an actual account. If so, RPOWER will display an on-screen keyboard and request entry of an Acct#, Ref#, Phone#, or Part of Account's Name, any of which may be used to search for the account. Most commonly, the first few letters of the account holder's last name are entered. RPOWER will display all matches, if any, for the search. Select the appropriate account from those displayed by touching it.
  • Note: If the tab being closed has more than one payment type that can be tipped, RPOWER will not attempt to distribute tips, the operator must do so. At the payment distribution window, touch Enter Tip and then the first payment box to tip (#1, #2, etc.). Enter the corresponding tip and touch OK. Continue this procedure until all tips have been correctly entered. Touch Close Check to finalize the operation.
  • Tip: A tab may also be closed by accessing it as if adding-on to it, touching Review Order, and then Pay Check from the Order Review window.
Customer Locator

Tab Orders - Delivery & Pick-Up (using search)

All delivery orders, and pick-up orders, if so configured, are started using RPOWER's Customer Locator in combination with the customer database. Using the customer database allows the operator to quickly reference all customer information by simply entering the customer's telephone number (or by searching by customer name or account number). In fact, if the caller id interface has been installed, even telephone number and name entry are automated.

The customer file can maintain a wealth of information including, but not limited to: telephone number including extension, delivery address, cross street, floor or room number, driving directions, customer notes (preferences, special needs, etc.), past order history including item detail and one or more encrypted credit cards on file.

All delivery orders, and pick-up orders, if so configured, are then managed using RPOWER's delivery and pick-up Order Dispatcher, giving the operator a color coded, prioritized view of all open orders.

Customer Locator

The fields, buttons and other information displayed by RPOWER's Customer Locator are defined below:

The name of the operator taking the order is displayed in light blue at the top-left of the window.

If the displayed customer has one or more credit cards on file, that information is displayed at the top-middle of the window, otherwise (No credit cards) is displayed.

If the displayed customer does not have house account privileges, or if those privileges are suspended, a message to that effect is displayed at the top-right of the window.

Phone is the primary search field used by RPOWER to locate a customer. To search by phone, enter the customer telephone number and touch Enter. No hyphens are necessary, and the area code may be omitted unless it is other than the local default.

  • Note: If the area code and exchange combination are present in the customer database with at least one city name, RPOWER presents that city (or cities) for selection. Choose a city from those selected by touching its box, or, touch Delete Entries then one or more cities and Do it to remove erroneous entries, or, touch (None) to skip city selection.
  • Tip: Use the on-screen keyboard for text and numeric entry, or, if attached, use an actual keyboard for faster entry. If using the on-screen keyboard, touch Enter or Down Arrow to advance to the next field (use Up Arrow to go back). If using an attached keyboard, press Enter, Tab or Down Arrow to advance to the next entry field (use Shift-Tab or Up Arrow to go back).
  • Important Tip: Capitalization is not required when completing any text field in RPOWER; entries made in all lower case will be automatically properly capitalized by RPOWER, speeding text entry. If, however, any character is capitalized, RPOWER will accept the entire field entry verbatim.

The Acct/Card# field may also be used to locate a customer. Specifically, customers who are members of an existing house account. To search by account number, enter the complete house account number and touch Enter.

The Name field may also be used to locate a customer. To search by name, enter the first few letters of the customer's Last name and touch Enter.

  • Tip: Use the radio buttons located to the left of Phone, Acct/Card# and Name to select the initial entry field, i.e. the field that RPOWER will "wake up" in at the beginning of each order.

Enter a telephone Extension if provided.

Enter a Company name if provided.

Enter an Address. (Depending upon system configuration, an address may be required to start a Delivery order).

Use the Floor or room#, Cross streets, City/St/Zip and Email fields as provided or as necessary.

  • Note: if the check boxes to the left of Address and Email are available, then they may be checked by touching them (or by touching Space on the keyboard when the field is highlighted), allowing entry of addresses different than those of the base house account.

The box directly below Name displays the customer type and varies from New Customer to Customer Found! (for regular customers) to Account Member Found! (for members of a House Account with charge privileges).

Immediately to the right of the customer type, RPOWER displays the last order date, if any, for the customer.

Touch Start Over at any time to clear existing entries and start a new customer search.

Touch Find Account to search for a customer by Acct#, Ref#, Phone# or Part of Customer's Name. (Find Account has been largely obsoleted as the operator may search using the Phone, Acct/Card# and Name entry fields directly).

Touch Credit Cards to add or edit credit card information kept on file for an existing customer (new customers must be saved first; enter the customer name, at minimum, touch Start Order, Back to Customer and then Credit Cards). To add a new card, at the Select Card prompt touch (Add New) (or touch Done to quit without adding a card). Use the numeric keypad to enter the card number and press OK (or, if present, swipe the card through the magnetic stripe reader). If prompted, enter card expiration date in the format: MMYY. If prompted, enter the CVC (card validation code). If prompted, enter the street address where the credit card bill is mailed in the format: Number (space) Name. If prompted, enter the 5-Digit Zip Code where the card bill is mailed. At the confirmation prompt, touch Yes to confirm the card information displayed, or touch No to cycle through the entries, amending as necessary. Touch Done to exit credit card entry or, touch (Add New) to add another card or, touch Remove Card(s) then one or more cards and Do it! to remove cards, or touch an existing card to edit that card's information.

Touch Name Sounds Like to perform a Soundex search for a name. Type a first or last name (not both) in the corresponding entry field and touch Search to find all names that sound like the one entered (or touch Cancel to exit without searching).

Caller ID

Use Callers to allow the Caller ID system (if installed) to search the customer database by phone number or to fill the Phone and possibly the Name fields automatically. Touch Callers; the most recent call is displayed in light green, all others in dark green; select a line by touching it. All matches for the telephone number, if any, are displayed; select an existing customer by touching the box, or touch Add New to add a new customer for that telephone number.

Select Name Format

If no matches for the telephone number are found in the customer database, RPOWER displays possible formatting for the name received, both for an individual and for a company, with the name in parenthesis presented as RPOWER's understanding of actual First Last; select the best match (usually the top-left box for an individual or the bottom-right box for a company), or touch (None) if the name is blocked or unusable.

To list all customers in the database, touch List Customers and select a customer name from those presented by touching it; to select from a list of House Accounts touch Switch to ACCOUNTS, first. Use Triple Arrows Up (Home) and Triple Arrows Down (End) to advance to the top or bottom of the list, respectively. Use Double Arrows Up (Page Up) and Double Arrows Down (Page Down) to advance up or down one page at time, respectively.

Touch Add/Edit Customers and enter a manager's Passcode to access all customer information. See Customer List in the Manager - Back End guide for details.

Touch Start ORDER after entering or retrieving, at minimum, a customer's name, to go to the next step in the order entry process.

Touch Cancel (or Esc on an attached keyboard) to exit the Customer Locator.

Order Information

Order Information

After customer selection, RPOWER displays the Order Information window.

Directions is selected by default (indicated by the button's salmon color). Up to ten lines of driving directions may be typed into the text box (touch KB on, if necessary, to pop up the on-screen keyboard). Note that directions are only printed on delivery checks, not pick-up or dine-in checks.

Touch On Guest Check to record other information about the customer (preferences, special needs, etc.).

If any address information has been entered for the customer, Ship-To is available. Touch Ship-To to enter shipping information different than the customer's regular address information. Note that Ship-To information entered here is one-time only, i.e. it is printed for this order, but is not permanently stored in the customer record. Permanent Ship-To information must be entered by management.

Touch History to view the customer's recent purchase history. Highlight a guest check to view item detail in the window at right (drag a finger in the far right of the check, over the prices, to scroll the check as necessary). To open a guest check and automatically repeat the items displayed, touch REPEAT Dine-In, REPEAT Pick-Up or REPEAT Delivery as appropriate. Items may later be removed from and added to the guest check as necessary. If repeating a previous order is not desired, touch History Done.

To indicate when the order will be needed, if other than as soon as possible, touch When Needed and choose a date and time by touching the appropriate buttons. Note that depending upon system configuration, pick-up and delivery orders may ask for the date and time automatically in the next step of order entry, making selections here unnecessary. Also note that the date and time may be entered and/or edited from the Order Review window.

Touch Dine-In to start a new dine-in tab or guest check for the selected customer.

Touch Pick-Up to start a new pick-up tab or guest check for the selected customer.

Touch Delivery to start a new delivery tab or guest check for the selected customer. Note that delivery may only be available if an address has been supplied for the selected customer.

Touch Back to Customer to return to the Customer Locator window.

Order Dispatcher

Pick-Up & Delivery Order Dispatcher

All delivery orders, and pick-up orders if so configured, are managed using RPOWER's Order Dispatcher, giving the operator a color coded, prioritized view of all open orders. New checks may be started from the window, and existing checks may be opened for editing. Guest checks may be printed individually from the window, or batch printed based on their needed time. Delivery orders may be assigned to delivery baskets, typically based on their geographical delivery area, without the need to know which driver will ultimately delivery them. When the next driver returns from a run, an entire basket of delivery orders may be assigned to him or her with only a few keypresses. Drivers may quickly tip and, if banked, close their assigned guest checks from the Driver View of the Order Dispatcher.

Select Dispatcher View

The default view displays all open checks with a needed day of today or earlier that have not yet been assigned to a delivery driver. The view may be changed by touching View at the bottom of the window and selecting a new view from those presented by touching it. New Only returns to the default view, All Checks displays all Delivery or Pick-Up checks regardless of their status or needed date/time, By Driver prompts for driver selection and then displays all checks assigned to that driver, Running (Out) displays all assigned delivery checks, regardless of the assigned driver. Changing the view also changes the buttons available at the bottom of the window, specifically, when viewing by driver, print buttons are replaced by Enter Tip and Close Checks....

When viewing New Only, checks are displayed chronologically with the oldest check at the top.

If an order has been assigned to a Run Basket, then that basket's number is displayed under Run, and the left three columns of the order are highlighted in that basket's color. If a zip code is available for the order, it is displayed under Zone. Address information, if available, including company name and cross street is displayed under Address (displayed in light brown if it is a ship-to address), otherwise the customer's name is listed. The number of items designated as an "Entree" and the number of items designated as "Beverage" contained in the order are listed under Itm and Bev respectively, just to the left of the check amount and number; these four fields are highlighted in dark blue until a check is printed. The date and time needed are highlighted in varying colors based on configurable intervals. Dates and times highlighted in red are due or past due, those highlighted in yellow are coming due soon, and those in green or with no highlight are due sometime in the future. The far right column displays, for assigned checks, the time the driver was assigned.

Use Triple Arrows Up (Home), Triple Arrows Down (End), Double Arrows Up (Page Up) and Double Arrows Down (Page Dn) to navigate the list of checks; select a check by touching it anywhere to the left of its Needed date/time.

Run Baskets are used to group orders, usually geographically, needing no knowledge of the ultimate driver. These orders may later be assigned to a driver with only a few keypreses. Use the Run Basket buttons  1  -  4 , at the right of the window, to add one or more orders to a basket; select a basket by touching it, and then touch one or more orders (touch  »  to show baskets  5  -  8 , if needed, touch  «  to return). Orders included in a basket by mistake may be removed by touching them again. Touch the selected basket button again to end basket selection or choose another basket by touching it.

  • Note: When selected, a Run Basket blinks to indicate its active status.

To assign a Run Basket to a driver, select the basket, if not already selected, by touching it and then touch Run. Select a driver by touching his or her name (or touch Back to return to the dispatcher without assigning a driver). Guest checks, if not yet printed, are automatically printed when assigned. Depending upon system programming, a delivery run voucher may also be printed listing customer names, addresses, times needed and check amounts, including payment method totals. A signature line is provided to be used by the operator performing the assignment, eliminating any ambiguity as to how the checks were assigned.

  • Note: Depending upon system configuration, RPOWER may shift basket numbers down as previous baskets are assigned to a driver, i.e. orders included in basket #2 are re-assigned to basket #1 when basket #1 is assigned to a driver. This is useful when baskets are used to group orders chronologically rather than geographically.

Touch View to change the view displayed (see above).

When the Driver View of the window is active, the Run # replaces the Run Basket # under Run, and checks are sorted by Run #, instead of by the Needed date/time. In addition, the driver's initials are displayed under Zone, replacing the zip code.

Checks that may be tipped, i.e. those associated with a house account or with a customer maintaining a credit card on file, show their total in white, all others are displayed with their total greyed out. After returning from a delivery run, a driver may add a tip to a tippable check by highlighting it, touching Enter Tip and using the numeric keypad, entering the tip amount followed by OK. Tip amounts are then displayed in green in the Amount field.

After adding the appropriate tips, and carefully reconciling them with the paper copies, banked drivers may then close their checks, either individually or as a batch.

  • Important Note: Only exception checks should be closed individually, as RPOWER resets payment information for these checks when selected. A house account check paid with cash, for example, or a previously authorized credit card check being closed to cash are considered exceptions. To close checks individually, first select a check by touching it and then touch Open Check. RPOWER opens the check in the Order Review window; touch Pay Check and select a Payment Method by touching it (See Closing a tab for details).

To batch close all checks, touch Close Checks... and Yes at the Close checks? prompt (or touch No to exit without closing checks).

  • Note: The procedures described above apply to banked drivers, it is expected that non-banked drivers will see a cashier or bartender to close their guest checks.

From any view other than By Driver, to print a single guest check, highlight it first by touching it and then touch Guest Check (or Reprint Check to reprint a previously printed check).

To print a batch of guest checks based on their Needed time, touch Print Batch... and select a Needed time through which to print checks (or touch Now to print all checks needed in roughly the next two hours).

To open a guest check for editing or payment, highlight it first by touching it and then touch Open Check (See Adding-on to an existing tab, below, for details).

To start a new guest check, touch New Check (see Starting a new tab, below, for details).

If available by system configuration, touch Map... to launch a browser window and display a Google map for the current customer address.

Touch Switch Room to exit the Order Dispatcher and select a different Room.

Customer Locator

Starting a new tab

At a workstation primarily used to enter delivery and pick-up orders, the Customer Locator should already be displayed; if not...

If a Table or Room selection window is displayed, touch Delivery or Pick-Up, as appropriate, or...

If a graphical view of the bar or dining room is displayed, touch Switch Room, then Delivery or Pick-Up, as appropriate, or...

If an Order Entry window is displayed, touch Tab, then Switch Room, then Delivery or Pick-Up, as appropriate, or...

If a Select a Check for payment window is displayed, touch Back then Tab, then Switch Room, then Delivery or Pick-Up, as appropriate, or...

If a Delivery (or Pick-Up) Order Dispatcher window is displayed, touch New Check.

Using an attached or on-screen keyboard, enter the customer telephone number. No hyphens are necessary, and the area code may be omitted unless it is other than the local default.

  • Tip: If installed, use the caller id system by touching Callers. See the Caller ID section, above, for details
Select Customer

If one or more matches are found in the database, RPOWER displays those matches. Select the customer from those displayed by touching its box, or touch Add New to add a new customer for that telephone number (or press Cancel to exit customer selection and return to telephone number entry). See Customer Locator, above, for details.

If the customer is not found, RPOWER advances the cursor to the Name field, awaiting entry. Type the customer name in the format Last, First. Depending upon system configuration, the customer address may be mandatory for delivery orders. All other fields are optional. See Customer Locator, above, for details.

Touch Start ORDER after entering or retrieving, at minimum, a customer's name, to go to the next step in the order entry process.

From the Order Information window, touch Dine-In, Pick-Up or Delivery as appropriate (or touch Back to Customer to return to the Customer Locator). See Order Information, above, for information on the Order Information window.

If prompted to Select Date & Time Needed, do so by touching the appropriate date and time.

  • Tip: To mark orders for immediate pick-up touch Now or OK. To mark orders for tomorrow at the current time, touch Tomorrow then OK. To mark orders for on the hour pickup, touch the appropriate hour then AM or PM, skipping :00; touch Back to correct an hour entry. Use Up Year, Up Month, Dn Month and Dn Year to change the month or year.
  • Note: If not prompted for Date & Time Needed, the data may be later entered from the Order Review window, or if entered here, amended from there.

Depending upon system configuration, RPOWER may request entry of the Number of Guests, is so, make a selection from those presented.

RPOWER is ready for ordering! Select menu items as needed by touching them. See Order Entry for help entering orders.

Order Dispatcher

Adding-on to an existing tab

  • Important Note: Depending upon system configuration, Pick-Up orders may be managed through a traditional "Room" or through use of the Pick-Up Order Dispatcher. For the purposes of this guide, it will be assumed that the Pick-Up Order Dispatcher is in use. For those systems using a traditional Pick-Up room, follow the procedures described in the section Tab Orders - Standees & Pick-up (without search).

If a Table or Room selection window is displayed, touch Delivery or Pick-Up, as appropriate, or...

If a graphical view of the bar or dining room is displayed, touch Switch Room, then Delivery or Pick-Up, as appropriate, or...

If an Order Entry window is displayed, touch Tab, then Switch Room, then Delivery or Pick-Up, as appropriate, or...

If a Select a Check for payment window is displayed, touch Back then Tab, then Switch Room, then Delivery or Pick-Up, as appropriate.

From the Order Dispatcher window select the tab to add-on to by touching it and then touch Open Check.

RPOWER is ready for ordering! Select menu items as needed by touching them. See Order Entry for help entering orders.

Printing a tab

If a Table or Room selection window is displayed, touch Delivery or Pick-Up, as appropriate, or...

If a graphical view of the bar or dining room is displayed, touch Switch Room, then Delivery or Pick-Up, as appropriate, or...

If an Order Entry window is displayed, touch Tab, then Switch Room, then Delivery or Pick-Up, as appropriate, or...

If a Select a Check for payment window is displayed, touch Back then Tab, then Switch Room, then Delivery or Pick-Up, as appropriate.

To print an individual tab, from the Order Dispatcher window select the tab to print to by touching it and then touch Guest Check. (Previously printed tabs, when selected, may be reprinted by touching Reprint Check.

  • Tip: Unprinted tabs are displayed with their Itm, Bev, Amount and Ticket fields highlighted in blue, printed tabs have no highlight in these fields.

To print a batch of tabs dependent on their needed date and time touch Print Batch... and select the date and time through which to include checks, or touch OK to print all checks needed in the next two hours.

Authorizing credit and gift cards

If a Table or Room selection window is displayed, touch Delivery or Pick-Up, as appropriate, or...

If a graphical view of the bar or dining room is displayed, touch Switch Room, then Delivery or Pick-Up, as appropriate, or...

If an Order Entry window is displayed, touch Tab, then Switch Room, then Delivery or Pick-Up, as appropriate, or...

If a Select a Check for payment window is displayed, touch Back then Tab, then Switch Room, then Delivery or Pick-Up, as appropriate.

From the Order Dispatcher window select the tab to authorize by touching it and then touch Open Check.

Swipe the gift or credit card through the magnetic stripe reader.

  • Tip: If the reader cannot read the card or for a telephone order, touch Enter Card # to enter the card number manually.
Enter Authorization Amount

If the card will be used to pay the entire balance of the tab touch OK on the numeric keypad. Assuming that the card is authorized, RPOWER will print merchant and customer copies of the receipt for tip entry and signature.

  • Note: The response to a declined card will be dictated by house procedure - see management if necessary.

If the card will be used to pay only a part of the tab balance, enter that amount (or select one of the fractional amounts: 1/2, 1/3, etc. at the left of the keypad) and touch OK. If additional cards will be used for payment, swipe each card, entering payment amounts accordingly. Touch Print Check to authorize the card(s) and print merchant and customer receipts.

If a gift card has insufficient funds to pay the entire tab, RPOWER's numeric keypad will display the gift card balance, not the tab total. Touch OK or Cancel to exit the keypad, then touch Review Check and Ignore Changes to abort the transaction. Explain to the customer that an additional payment type will be required. Return to these instructions if the additional payment type is another gift card or credit card; if not see Closing a tab to a Non-Cash payment method

  • Tip: To remove a credit card authorization from a tab, touch Void CC Auth, after accessing the check, in the bottom-right of the Order Review window.
Payment Methods

Closing a tab

If a Table or Room selection window is displayed, touch Delivery or Pick-Up, as appropriate, or...

If a graphical view of the bar or dining room is displayed, touch Switch Room, then Delivery or Pick-Up, as appropriate, or...

If an Order Entry window is displayed, touch Tab, then Switch Room, then Delivery or Pick-Up, as appropriate, or...

If a Select a Check for payment window is displayed, touch Back then Tab, then Switch Room, then Delivery or Pick-Up, as appropriate.

From the Order Dispatcher window select the tab to close by touching it and then touch Open Check.

Touch Pay Check.

Previously authorized credit and gift card tabs will request tip entry. Enter the tip amount using the numeric keypad and touch OK. Review the payment total for correctness and, if correct, touch Close Check. If the tip amount is not correct, touch Enter Tip and then the payment method box to edit (usually #1), enter the correct tip amount, touch OK, touch Close Check.

For all other tabs, RPOWER will present a payment method selection window, similar to that shown above. Select the appropriate payment method by touching it.

To close the tab entirely to the payment method selected, touch OK on the numeric keypad. The tab is closed.

To pay only a part of the tab balance using the payment method selected, enter that amount using the numeric keypad and touch OK. Touch the next payment box, #2, #3, sequentially, select the next payment method by touching it and either pay the entire tab balance to that payment method by touching OK, or enter a partial payment amount, touch OK, and repeat.

  • Note: A House Account payment method may require selection of an actual account. If so, RPOWER will display an on-screen keyboard and request entry of an Acct#, Ref#, Phone#, or Part of Account's Name, any of which may be used to search for the account. Most commonly, the first few letters of the account holder's last name are entered. RPOWER will display all matches, if any, for the search. Select the appropriate account from those displayed by touching it.
  • Note: If the tab being closed has more than one payment type that can be tipped, RPOWER will not attempt to distribute tips, the operator must do so. At the payment distribution window, touch Enter Tip and then the first payment box to tip (#1, #2, etc.). Enter the corresponding tip and touch OK. Continue this procedure until all tips have been correctly entered. Touch Close Check to finalize the operation.

Assigning delivery checks to a Run Basket

See Pick-Up & Delivery Order Dispatcher, above, for a detailed description of the Run Basket.

If a Table or Room selection window is displayed, touch Delivery, or...

If a graphical view of the bar or dining room is displayed, touch Switch Room, then Delivery, or...

If an Order Entry window is displayed, touch Tab, then Switch Room, then Delivery, or...

If a Select a Check for payment window is displayed, touch Back then Tab, then Switch Room, then Delivery.

Select a Run Basket by touching its numbered button at the right of the Order Dispatcher window and then touch one or more orders to assign them to that basket. Touch an order again to remove it from the basket. The left side of the order is then highlighted in the Run Basket's color to indicate its inclusion. Touch the selected basket button again to end basket selection or choose another basket by touching its button.

Assigning delivery checks to a delivery driver

If a Table or Room selection window is displayed, touch Delivery, or...

If a graphical view of the bar or dining room is displayed, touch Switch Room, then Delivery, or...

If an Order Entry window is displayed, touch Tab, then Switch Room, then Delivery, or...

If a Select a Check for payment window is displayed, touch Back then Tab, then Switch Room, then Delivery.

Select a Run Basket by touching its numbered button at the right of the Order Dispatcher window and then touch Run!.

Select a driver name from those presented by touching its button (or touch Back to return to the dispatcher without assigning a driver). Unprinted checks are automatically printed, as well as a Delivery Run Voucher.

Driver Operations

Driver Operations - Tipping out checks

Drivers must add tips to delivery orders before they are closed.

If a Table or Room selection window is displayed, touch Delivery, or...

If a graphical view of the bar or dining room is displayed, touch Switch Room, then Delivery, or...

If an Order Entry window is displayed, touch Tab, then Switch Room, then Delivery, or...

If a Select a Check for payment window is displayed, touch Back then Tab, then Switch Room, then Delivery.

Touch View..., then By Driver and select a Driver Name by touching its box (or touch Back to return to the Order Dispatcher without tipping out checks).

  • Note: Tippable checks are shown with the Amount field displayed in white (non-tippable checks are shown with the Amount field greyed out).

Select a tippable check by touching it and then touch Enter Tip. Using the numeric keypad, enter the tip amount followed by OK. Errors may be corrected by re-selecting the check, touching Enter Tip and re-entering the tip amount followed by OK.

Driver Operations - Closing exception checks

  • Note: Only banked drivers are permitted to close checks. Non-banked drivers must see a bartender or cashier to close their checks.

Exception checks are defined as those checks handled in a non-standard manner. A house account check paid with cash, for example, or a previously authorized credit card check being closed to cash are considered exceptions. Exception checks are closed individually, not as part of a batch.

If a Table or Room selection window is displayed, touch Delivery, or...

If a graphical view of the bar or dining room is displayed, touch Switch Room, then Delivery, or...

If an Order Entry window is displayed, touch Tab, then Switch Room, then Delivery, or...

If a Select a Check for payment window is displayed, touch Back then Tab, then Switch Room, then Delivery.

Touch View..., then By Driver and select a Driver Name by touching its box (or touch Back to return to the Order Dispatcher without closing checks).

To close exception checks individually, first select the check by touching it and then touch Open Check.

Touch Pay Check and use the numeric keypad to enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint.

Previously authorized credit and gift card tabs will request tip entry. Enter the tip amount using the numeric keypad and touch OK. Review the payment total for correctness and, if correct, touch Close Check. If the tip amount is not correct, touch Enter Tip and then the payment method box to edit (usually #1), enter the correct tip amount, touch OK, touch Close Check.

Payment Methods

For all other tabs, RPOWER will present a payment method selection window, similar to that shown at right. Select the appropriate payment method by touching it.

To close the tab entirely to the payment method selected, touch OK on the numeric keypad. The tab is closed.

To pay only a part of the tab balance using the payment method selected, enter that amount using the numeric keypad and touch OK. Touch the next payment box, #2, #3, sequentially, select the next payment method by touching it and either pay the entire tab balance to that payment method by touching OK, or enter a partial payment amount, touch OK, and repeat.

  • Note: A House Account payment method may require selection of an actual account. If so, RPOWER will display an on-screen keyboard and request entry of an Acct#, Ref#, Phone#, or Part of Account's Name, any of which may be used to search for the account. Most commonly, the first few letters of the account holder's last name are entered. RPOWER will display all matches, if any, for the search. Select the appropriate account from those displayed by touching it.
  • Note: If the tab being closed has more than one payment type that can be tipped, RPOWER will not attempt to distribute tips, the operator must do so. At the payment distribution window, touch Enter Tip and then the first payment box to tip (#1, #2, etc.). Enter the corresponding tip and touch OK. Continue this procedure until all tips have been correctly entered. Touch Close Check to finalize the operation.

Driver Operations - Batch closing checks

  • Note: Only banked drivers are permitted to close checks. Non-banked drivers must see a bartender or cashier to close their checks.

Non-exception checks are closed with only a few keypresses using the Batch Close function.

If a Table or Room selection window is displayed, touch Delivery, or...

If a graphical view of the bar or dining room is displayed, touch Switch Room, then Delivery, or...

If an Order Entry window is displayed, touch Tab, then Switch Room, then Delivery, or...

If a Select a Check for payment window is displayed, touch Back then Tab, then Switch Room, then Delivery.

Touch View..., then By Driver and select a Driver Name by touching its box (or touch Back to return to the Order Dispatcher without closing checks).

  • Tip: Carefully reconcile the listed checks with the paper copies, especially tip amounts, before proceeding.

To Batch Close checks, touch Close Checks.... Depending upon system configuration, a Close Voucher may be printed listing the checks being paid, their payment method, and other information, including tips and net cash due.

Touch Yes at the Close checks? prompt (or touch No to quit without closing checks) and use the numeric keypad to enter an assigned Passcode, including leading zeroes if necessary. Or, if so required and/or equipped, swipe an employee card or scan a fingerprint.

The checks are closed!

Order Entry Window

Order Entry

The Order Entry panel is one of two main panels panels used by RPOWER, the second being the Order Review panel.

Order Entry Layout

RPOWER's Order Entry panel is divided into three main sections:

The left section, if not populated with menu items, is typically used for On-Screen Check Building. Menu items, modifiers, quantities, courses, seat numbers and notes are displayed here as they are added to the guest check for instant reference. The On-Screen Check Building windows also contains shortcut keys for quick access to common guest check functions. See On-Screen Check Building for details.

The middle section typically displays a Menu Panel populated with menu items. The number of buttons, their color, font and embedded icons are all configurable by management. Menu panels may contain multiple pages, presented downward from the top page. To access additional pages of menu items, touch Down, More, or a similarly labeled (and bright yellow) Page button.

The right section typically contains Switches, buttons that call the Menu Panels that are displayed in the middle (and sometimes the left) sections. As an example, to access appetizer menu items, the operator would touch the Appetizers Switch. Other typical Switches might include Beer, Wine, Sandwiches, Desserts, etc. Touched the wrong Switch by mistake? Not a problem, just touch the correct one! Switches may extend down to the second, (or more) pages. To access additional Switches touch Down, More, or a similarly labeled (and bright yellow) Page button.

  • Note: RPOWER is very flexible. While the layout described above is typical, the actual use of the three sections may vary from site to site.

Order Entry Buttons

Menu items are ordered by touching their respective buttons. Previously ordered quantities are displayed in the bottom-left of the button against a dark grey background. As items are ordered in the current transaction, the display is replaced by current order quantities against an orange background. Items assigned a Countdown quantity display that quantity (the number of orders remaining) in the bottom-right of the button against a bright red background; the entire button may also turn bright red when the Countdown quantity reaches a defined critical level. 86'd items display a zero quantity in the bottom-right of the button, with the button itself displayed in a washed out version of its normal color. A manager's Passcode may be required to order 86'd items.

Review Order is displayed at the top-left of the Order Entry panel. The Sub total, Tax and Total of the guest check are displayed within it. Touch Review Order to advance to the Order Review panel.

To the right of Review Order, in the top-middle of the Order Entry panel, is the Check Status area. The Server name, Table number, number of Guests, check #, check start Time: and Customer name (if any) are displayed here.

Pick Up may be displayed to the right of the Check Status area, depending upon system configuration. Touch Pick Up to change the Order Type (Dine-In, Pick-Up or Delivery) of the guest check.

Error Correct is displayed at the top-right of the panel. Touch Error Correct and then the button for any item in the current order to remove that item from the order. Items with multiple quantities ordered will all be removed. To remove only part of the quantity ordered, touch Error Correct, then the quantity to leave remaining, and then the menu item button.

Special Mods is displayed at the bottom-left of the panel. Special Modifier panels are modifier panels available to the menu item, but brought up only at the operator's request, unlike Add-On modifier panels (e.g. Meat Temperature, Salad Dressings, etc) which are displayed every time a specific item is ordered.

Touched prior to ordering an item, Special Mods causes RPOWER to display any Special Modifier panel associated with the menu item, after displaying the Add-On panels (if any) attached to the item . After ordering a menu item with Special Modifier panels available to it the appearance of Special Mods changes to display the name of the menu item itself, but its functionality remains the same, i.e. calling the appropriate Special Modifier panel (or panels) for that item. See Modifiers for additional details.

Send & Done (or simply Done)is displayed to the right of Special Mods at the bottom-left of the panel. Touch Send & Done to finalize guest check entry, sending menu items to their designated preparation printers without printing the guest check. (This is the same as touching Send & Done (or Done) from the Order Review panel).

  • Note: If Done has replaced Send & Done then none of the items in the current transaction have designated remote printers. Touch Done to exit the guest check without printing any items in the current transaction to the bar or kitchen.

Guest Check is displayed to the right of Send & Done at the bottom-left of the panel. Touch Guest Check to print the guest check while sending new menu items ordered to their corresponding preparation printers. (This is the same as touching Print Guest Check from the Order Review panel).

Quantity buttons,  1  through  0  are displayed across the bottom of the Order Entry panel. To order four iced teas, touch  4  and then Iced Tea. An incorrect quantity may be corrected by continuing entry until three digits are displayed, the next entry will erase the previous quantity.

  • Tip: Quantity buttons may be turned into Seat buttons by touching  9  three times. Touch any Seat twice to return to quantity entry. See Seat Selection for details.

Describe... may be present on certain menu panels or on the switch panel, depending upon system configuration. Touch Describe... and then a menu item button to view a preparation description of the menu item.

Correcting Errors

RPOWER allows the operator three ways to correct errors while processing an order:

Error Correct is available in the top-right corner of the Order Entry panel. Touch Error Correct once and then the menu item Button (not the displayed menu item) for any item in the current order (not a previously ordered item) to remove it from the order. Items with multiple quantities ordered will all be removed. To remove only part of the quantity ordered, touch Error Correct, then the quantity to leave remaining, and then the menu item Button. Pressed Error Correct by mistake? Touch it again to clear its selection.

Void Item is available after highlighting an item by touching an item as displayed in either the On-Screen Check Building window or in the Order Review window (touch Review Order from the Order Entry window). Touch Void Item to void menu items from the current order or from previous order transactions. Items with multiple quantities ordered will prompt for the number of items to void; enter the quantity to void at the prompt and touch OK. Confirm the void at the About to VOID: prompt by touching Yes, or touch No to quit without voiding the item. Depending upon system configuration, RPOWER may prompt for a manager's Passcode when attempting to void items from previous transactions.

Cancel Order (on a new tab) and Ignore Changes (on an existing tab) allow the operator to cancel the current transaction (and only the current transaction) completely. Cancel Order and Ignore Changes are only available from the Order Review panel (touch Review Order from the Order Entry panel). After touching Cancel Order or Ignore Changes RPOWER prompts for confirmation by displaying Ignore Changes?; touch Yes to confirm cancellation, or touch No to leave the current transaction intact.

Modifiers

Temperature Selection Add-On

RPOWER uses two types of menu panels to effect modification of menu items as they are ordered.

Add-On modifier panels are presented every time the menu item to which they are attached is ordered. A temperature selection panel (e.g. Rare, Medium Rare, Medium, etc.) is an example of an Add-On panel which might be called by a meat item, a hamburger or a strip steak, for example. Add-On panels, by definition, are never called up by the operator, but are called up whenever the menu items to which they are attached are ordered.

Special Modifiers

Special Modifier panels are presented only at the operator's request. A sandwich modifier panel (White Toast, Extra Mayo, Sauce Side, etc.) is an example of a Special Modifier panel. One may think of Special Modifier panels as exception panels, they are used only as an exception to modify a menu item.

The appearance of Special Mods varies. When displayed as Special Mods in the bottom-left of the Order Entry window, it may be pressed prior to ordering an item with Special Modifiers available to it. RPOWER will then display those Special Modifiers after displaying the Add-On panels (if any) attached to the item. Touched immediately after a menu item is ordered, the button's appearance will have changed to display the name of the menu item itself (e.g. Shrimp Cocktail, Hamburger, etc.), indicating that at least one Special Modifier panel is available to that menu item, and causing RPOWER to display that panel. To access a Special Modifier panel out of sequence, i.e. not immediately after ordering the menu item, highlight the menu item in the On-Screen Check Building window, (or touch Review Order and highlight the item by touching it in the Order Review window) and then touch Special Mods.

  • Note: To add Special Modifiers to a menu item with multiple quantities ordered and with differing modifiers already attached, touch the modifiers with which the Special Modifiers should print. Menu items with multiple quantities ordered and identical, or no, modification will prompt: Modify how many meals?, with the quantity ordered as the default; touch OK to apply the Special Modifiers to all items, or enter the number of items to modify and touch OK.

The behavior of each modifier panel in the system is configurable. A panel may, for instance, have a minimum number of mandatory selections. A temperature selection panel will generally require that one selection be made, and not allow the operator to proceed until that requirement has been met. Modifier panels configured with such requirements will display Add-On Done in their top-left corner, but it will be greyed out (unavailable) until the requirements are met. Modifier panels without such a requirement, or whose requirements have been met, will display Add-On Done in pink (available). Touch Add-On Done when through working with the modifier panel.

Modifier panels may also be configured to have RPOWER press Add-On Done automatically after a certain number of selections have been made. As an example, a temperature selection panel will generally have Add-On Done pressed automatically after one selection, saving the operator a keystroke! When the number of modifiers to be selected is unknown, the use of Add-On Done to signal completion is required.

Selections made from Add-On modifier panels may be changed even after other menu items have been added to the order. Highlight the modifier to change in the On-Screen Check Building window by touching it (or touch Review Order and highlight the modifier by touching it in the Order Review window) and then touch Change Modifier (Change or Void Modifier from the Order Review window). Make a new selection from the panel displayed. RPOWER will also present any Special Modifier panels associated with the menu item, touch Add-On Done if no further modification is required.

Add-On modifiers may also be added to a menu item even after other menu other menu items have been added to the order. Highlight the menu item to add to in the On-Screen Check Building window by touching it (or touch Review Order and highlight the menu item by touching it in the Order Review window) and then touch Add Mod(s) (Add Modifiers to Item(s) from the Order Review window). Make additional selections from the panel displayed and touch Add-On Done when complete.

  • Tip: From any modifier panel, touch Back Up to return to the previously displayed panel.
  • Note: Error Correct is available from modifier panels for use on modifiers items.
  • Note: If the appearance of Special Mods does not change to display the menu item name after ordering, then no Special Modifier panel has been made available to the item - advise management.

A generic modifier, See Server, may also be attached to a menu item, and will be printed to the item's preparation areas. However, an Item Note (see below), is generally preferable. The See Server modifier is only available from the Order Review window (touch Review Order if necessary), highlight the menu item to modify by touching it, and then touch See Server. RPOWER highlights the menu item in plum to indicate that See Server has been attached.

Item Note

Item Note Example

An Item Note may be attached to a menu item if adequate modifiers are not available to describe its preparation. Highlight the menu item to attach the note to in the On-Screen Check Building window by touching it (or touch Review Order and highlight the menu item by touching it in the Order Review window) and then touch Item Note. (A manager's Passcode may be required, depending upon system configuration.) Use the on-screen keyboard to type a note to attach to the menu item. (If the on-screen keyboard is not displayed, touch KB ON in the bottom-left corner of the window). Touch Save to save the note and continue or touch Cancel to quit without attaching the note. Depending upon system configuration, RPOWER may prompt Print where?; if so prompted, touch Remote Printer to print the note only to the menu item's designated remote printers, touch Guest Check to print the note only to the guest check, touch Both to print the note to both locations, or touch Cancel to quit without attaching the note.

Coursing

Coursed Kitchen Dupe

Many restaurant kitchens prefer to see the entire order (appetizers, salads, entrees) all printed to the kitchen at once, even if only the first course is actually being fired. RPOWER provides intelligent course buttons that allow the operator to clearly separate menu items on the kitchen dupe by course.

Course buttons (***1***, ***2***, ***3***, etc.) are generally displayed horizontally across the top of the middle section of the Order Entry panel, but may also be presented vertically, or may be part of the Switches. Regardless of their location, their operation is the same.

Course one, ***1***, is selected by default, and is highlighted in light green to indicate this. All items eligible for coursing (beverages and desserts are generally excluded) will be included in course one as they are ordered. To change to course two, touch ***2***, (its color will change to light green to indicate that it is now active). Subsequent menu items ordered become part of course two. Continue by touching appropriate course buttons and menu items. Change back to a previously selected course, if necessary, by touching the appropriate Course. The use of coursing unambiguously displays non-standard orders, such as appetizer items ordered as entrees, and entree items ordered as appetizers.

An additional course, *TO GO*, may also be available. Use *TO GO* to clearly indicate to the kitchen those items that should be timed and packed "TO GO".

Seat Selection

Seat Selected Order

Many restaurants use seat selection to clearly indicate, both on the guest check and on the preparation dupes, the seat location of each item ordered, thus making it easy for servers (and food runners) to accurately deliver items to customers.

For those restaurants that use seat selection on all orders, RPOWER presents a seat selection panel as each menu item is ordered. Simply select the seat from those presented.

For those restaurants that use seat selection only when food runners are scheduled, Seats will have been configured to replace the quantity buttons displayed along the bottom of the Order Entry panel (touch any Seat twice to display the quantity buttons instead).

Restaurants that rarely use seat selection will have Seats hidden, but they may be brought up at any time during an order by touching  9  three times. (Touch any Seat twice to return to quantity entry). Seat selection is used during order entry when a party has requested separate checks prior to menu items being ordered. See Split Check, below, when a party requests separate checks after menu items have been ordered. Designating seats as menu items are ordered makes later splitting of the guest check for presentation very fast and easy!

Seats are used in a similar fashion to Courses, and may be used easily in combination with them. (See Coursing, above, for details).

Seat one,    1   , is selected by default, and is highlighted in alternating pink and light blue to indicate this. Until changed, all items subsequently ordered will be associated with seat one. To change to seat two, touch    2    (its color will change to alternating pink and light blue to indicate that it is now selected). Until changed again, subsequent menu items ordered become associated with seat two. Continue by selecting appropriate seat buttons and menu items. Change back to a previously selected seat, if necessary, by touching its corresponding Seat.

RPOWER can only display five Seats at one time, use <<< and >>> to display additional Seats as necessary.

On-Screen Check Building

The left section of the Order Entry window, if not populated with menu items, is typically used for On-Screen Check Building. Menu items, modifiers, quantities, courses, seat numbers and notes are displayed here as they are added to the guest check for instant reference. The On-Screen Check Building window also contains shortcut keys duplicating many of those found in the Order Review window. The presence and functionality of the shortcut keys varies by the item type selected.

  • Tip: The On-Screen Check Building window has no navigation (scrolling) buttons. To scroll the guest check the operator simply drags a finger up or down in the far right of the window.

Item Note, touched after highlighting a menu item or any of its modifiers, allows the operator to attach a typed note of preparation instructions to the menu item. See Item Note for details.

Void Item, touched after highlighting a menu item or any of its modifiers, allows the operator to void the menu item from the guest check (a manager's passcode may be required to void previously ordered items). See Correcting Errors for details.

Change Modifier, touched after highlighting a modifier, (not a menu item) allows the operator to re-enter previously entered modifiers. All Add-On modifier panels attached to the menu item will be displayed sequentially, followed by any Special Modifier panels available to the menu item. See Modifiers for details.

Customer, touched at any time during, or prior to order entry, allows the operator to associate a customer with that guest order. A customer may be associated with a guest check for a variety of reasons, including accumulation of loyalty points, identification of a vip, to allow tip entry when presenting a house account check, or for simplification of guest check management. See the customer section in Order Review Buttons for details.

Touching Send & Continue sends menu items to their designated preparation areas while leaving the operator active on the guest check to continue order entry. Send & Continue is often used in combination with the Hold & Fire feature. See Hold & Fire for details.

Add Mod(s), touched after highlighting a menu item or any of its modifiers, allows the operator to enter additional optional add-on modifiers to the menu item. A selection of "Burger Additions" is an example of a panel that might be returned to in order to add an omitted cheese, vegetable, or other condiment. See Modifiers for details.

Order Review Window

Order Review

The Order Review panel is the second of two main panels panels used by RPOWER, the first being the Order Entry panel.

The Order Review panel offers a larger view of the guest check than the On-Screen Check Building window (if available), as well as many function keys that are only available here.

Order Review Buttons

Navigation buttons are located along the left side of the guest check window. Use Home to scroll to the top of the check, Page Up to scroll one page up, Page Dn to scroll one page down and End to scroll to the bottom of the check.

  • Tip: The operator may also drag a finger up or down in the far right of the guest check window to scroll the display.

Hold/Fire All marks all food items as held by highlighting them in plum, touching it again clears the holds. When using coursing, all non-first course items are marked as held. See Hold & Fire, below, for details.

Touch Hold/Fire Item and then a menu item in the order to highlight it in plum, marking it as held, touch the item again to clear the hold. See Hold & Fire, below, for details.

PLU or UPC is used to manually enter a PLU or UPC (Universal Product Code or bar code) number. Touch PLU or UPC and enter a PLU or UPC number using the numeric keypad. Touch OK when done or touch Cancel to quit without entering a number.

  • Note: A UPC is normally scanned using a bar code scanner, use PLU or UPC to manually enter a bar code number if the scanner cannot read the code.
  • Note: Depending upon system configuration, PLU or UPC # may also be available from the Switches or one or more Menu Panels.

Discounts & Coupons is used to apply discounts and coupons as well as adding gratuities and applying tax exempt status to the tab. Touch Discounts & Coupons and select the appropriate discount, coupon, gratuity or tax exemption from the Add Discounts window by touching one. Touch Done to exit without applying an action. A manager's Passcode may be required to proceed with any or all of the actions. Note that Discounts & Coupons may also be accessed after touching Pay Check.

  • Note: Some discounts and coupons may be greyed out and unavailable if their use is inapplicable or not allowed depending upon the menu items present on the tab.

Customer, touched at any time during order entry, allows the operator to associate a customer with that order. Either an actual customer from the system database, or a simple "label" (John, Red Shirt, Blue Hat, etc) may be attached, depending upon system configuration. A customer may be associated with a tab for a variety of reasons, including accumulation of loyalty points, identification of a vip, to allow tip entry when presenting a house account check, or for simplification of guest check management.

After touching Customer, the operator may be prompted Select from database?. If so prompted, touch Yes to search for an actual customer in the system database. The user will then be prompted for Acct#, Ref#, Phone#, Part of Customer's Name, any of which may be entered as search criteria; most commonly the first few letters of the customer's last name are entered. The operator may then select the customer from those matches presented by touching it. Touching No at the Select from database? prompt allows the operator to simply type a customer name or label without selecting from the database.

  • Tip: To remove a customer associated with the tab in error, touch Customer. At the Remove customer? prompt, touch Yes to remove the customer from the tab, touch No to enter a different customer name, or touch Cancel to quit without making any changes.

Ship-To becomes available after selecting a customer (see above). Touch Ship-To and enter shipping information including phone and email for the customer. Touch Save when complete or, touch Cancel to quit without saving. Note that Ship-To information entered here is one-time only, i.e. it is printed for this order, but is not permanently stored in the customer record. Permanent Ship-To information must be entered by management.

Touch Send & Done to finalize tab entry, sending menu items to their designated preparation printers without printing the tab. (Send & Done (or Done) may also be accessed from the On-Screen Check Building window).

  • Note: If Done has replaced Send & Done then none of the items in the current transaction have designated remote printers. Touch Done to exit the tab without printing any items in the current transaction to the bar or kitchen.

Touch Re-send & Done to re-send all previously sent menu items to their respective remote printers and exit the tab. (Re-send & Done may not be available depending upon system configuration).

Touch Send & Continue to send menu items in the current transaction to their respective remote printers and leave the operator active on the tab to continue order entry. Send & Continue is often used in combination with the Hold & Fire feature. See Hold & Fire for details.

Touch Print Guest Check to print the current tab. Note that Print Guest Check is blue for unprinted tabs, brown for previously printed tabs. Note also that RPOWER prompts RE-PRINT Guest Check when an operator attempts to re-print a tab, as a warning that the operator may not have selected the correct tab; touch Yes to re-print the tab, touch No to exit without printing the tab.

Touch Pay Check to close a tab. See Closing a tab to Cash and Closing a tab to a Non-Cash payment method for details.

Print Split Check allows an operator to print tabs split fractionally without actually distributing menu items seat by seat. Touch Print Split Check, then select the seats to split the tab over by touching them. Selected seats turn fuchsia, un-selected seats are green. Touch seats once to give them equal weight, touching a seat multiple times gives it multiple weight. For example, for a party of three, two of whom are together, touch seat one once, but touch seat two twice, giving it two shares of the guest check. Touch Clear All to clear all entries and start again, touch Continue to finalize seat selection, or touch Cancel to quit seat selection entirely.

Touch Split Check to split an already seat selected tab, or to begin the seat selection process. See Split Check for details.

Touch Select Seats to seat select items to begin the split check process. See Split Check for details.

Touch Clear Seat Sel to clear previously selected seats. Touch Yes to clear seats, press No to return to the Order Review window without clearing selections.

  • Tip: Use Clear Seat Sel before attempting to split a check that was itself produced by a previous split check operation.

Touch Dup Round to duplicate a previously ordered round of drinks, editing that round as necessary. See Duplicate Round for details.

Touch Inquire Room (available only in systems interfaced to a hotel property management system) to validate a guest room. At the prompt, enter a room number or the first few letters of the guest's last name and touch Enter.

Use Transfer Table to change the table number of the current tab and, optionally, transfer the tab to another operator as well. Touch Transfer Table and select a new table from those presented by touching it, changing Room if necessary. At the Transfer server upon receipt? prompt, touch Yes and OK if a new operator will be picking up the tab, touch No and OK to change table number without changing operators, or touch Cancel to return to the Order Review window without changing table or operator.

Use Transfer Server to transfer the current tab to another operator and, optionally, change the table number as well. Touch Transfer Server and select a new operator from those presented by touching a name. To select an operator not displayed, touch Other - Find by ID and enter a Passcode at the prompt. At the Transfer table upon receipt? prompt, touch Yes and OK if a new table number will be used, touch No and OK to change server without changing table numbers, or touch Cancel to return to the Order Review window without changing operator or table.

  • Tip: Use Transfer Table to transfer a tab when the new operator is unknown, use Transfer Server when the new table is unknown.
  • Note: Tables and guest checks pending operator transfer are displayed in fuchsia and their transfer must be explicitly acknowledged by the new operator. The new operator will be notified of checks transferred to him or her upon login with the message: n Check(s) pending transfer. Review your checks? Touch Yes to view pending checks (Touch No to view all checks), select the pending check by touching it and touch OK to acknowledge the check transfer at the Check #xxxx was transferred... prompt. Checks not explicitly transferred to the new operator are picked up as usual but must also be acknowledged by touching OK at the Check #xxxx was transferred... prompt.

Touch Change #Guests to enter a new guest count for the current tab. Touch the new guest count (up to twenty-four) to select it or, touch Enter Number and enter any number of guests and touch OK. To set the guest count to zero and return to the Order Review, touch Cancel.

Touch Back to Menu to return to the Order Entry window.

Touch Enter Card # to manually enter a credit or gift card number if the magnetic stripe reader is unable to read the card, or if the card is not present. Enter the card number using the numeric keypad; touch OK to finalize the entry, touch Clear to clear the entry, touch Back Arrow to remove the last digit entered, or touch Cancel to quit card number entry and return to the Order Review window. Note that Enter Card # may also be accessed after touching Pay Check.

  • Tip: Use  x  on the numeric keypad to enter obscured digits from a receipt or guest check.

RPOWER can be configured for Timed items, typically used for rentals and other items for charged by the hour. Start Timer is used to start the clock when at least one timed item is present on the tab that requires an explicit start. Other states of this button are Stop Timer and Restart Timer; touch any of which to start, stop or restart the timer. Timed items are typically configured to start the timer automatically when ordered and to stop the timer when the tab is printed.

  • Note: Tabs containing Timed Items, when brought up for edit (as opposed to print or payment), display the options Stop Timer and Continue. Printed tabs (timer now off), when brought up for edit, display Restart Timer and Continue. Touch Continue to pick up the tab normally, or touch Stop Timer or Start Timer to stop or start the timer respectively without picking up the tab.

Pick-up and Delivery tabs allow the operator to change the order date and time scheduled for the check. The button directly above Enter Card # displays Pick-up or Delivery and the currently scheduled date and time. Touch the button and select a new date and/or time by touching the corresponding buttons.

Touch Ignore Changes to cancel the current transaction when editing an existing tab.

Touch Cancel Order to cancel the transaction when editing a new tab.

Order Review Item Edit

Order Review - Item Edit Buttons

After selecting a menu item or modifier by touching it in the guest check window, the buttons available in the right section of the Order Review window change to allow item specific actions. (Many of the buttons presented are also available in the On-Screen Check Building window).

Touch Review Check to return to the Order Review window without applying any action.

Touch Back to Menu to return to the Order Entry window without applying any action.

Void Item is available after highlighting either a menu item or modifier by touching it in the Order Review window (or in the On-Screen Check Building window). Touch Void Item to void menu items from the current order or from previous order transactions. (Use Change or Void Modifiers, below, to void modifiers). Items with multiple quantities ordered will prompt for the number of items to void; enter the quantity to void at the prompt and touch OK. Confirm the void at the About to VOID: prompt by touching Yes, or touch No to quit without voiding the item. Depending upon system configuration, RPOWER may prompt for a manager's Passcode when voiding items from previous transactions.

Change or Void Modifier is available after highlighting a modifier, (not a menu item) in the Order Review window (Change Modifier from the On-Screen Check Building window) and allows the operator to re-enter and/or remove previously entered modifiers. After touching Change or Void Modifier all Add-On modifier panels attached to the menu item will be displayed sequentially, followed by any Special Modifier panels available to the menu item. Re-enter any mandatory modifiers and add (or remove using Error Correct) optional modifiers as the panels are presented. See Modifiers for details on modifiers and their behaviors.

Add Modifiers to Items is available after highlighting a modifier, (not a menu item) in the Order Review window (Add Mod(s) from the On-Screen Check Building window) and allows the operator to add additional optional add-on modifiers to the menu item while skipping re-entry of any mandatory or special modifiers. Touch Add Modifiers to Items and add (or remove using Error Correct) optional modifiers as the panels are presented.

Special Mods is available after highlighting either a menu item or its modifiers by touching them in the Order Review window (or in the On-Screen Check Building window). Unlike Add-on modifier panels, Special Modifier panels are only brought up at the operator's request. Touch Special Mods and select modifiers by touching them, use Error Correct to correct mistakes, touch Add-On Done when complete.

  • Note: To add Special Modifiers to a menu item with multiple quantities ordered and with differing modifiers already attached, touch the modifiers with which the Special Modifiers should print. Menu items with multiple quantities ordered and identical, or no, modification will prompt: Modify how many meals?, with the quantity ordered as the default; touch OK to apply the Special Modifiers to all items, or enter the number of items to modify and touch OK.

See Server is available after highlighting either a menu item or its modifiers by touching them in the Order Review window. Touch See Server and RPOWER will print vvv See Server vvv clearly on the remote preparation printers, highlighting the menu item.

  • Note: An Item Note (see below) is generally preferable to the use of See Server.

Item Note is available after highlighting either a menu item or its modifiers by touching them in the Order Review window (or in the On-Screen Check Building window). Touch Item Note and compose a note to attach to the menu item. See Item Note for details.

Hold Item(s) is available after highlighting a menu item (not a modifier) by touching it in the Order Review window. Touch Hold Item(s) to mark the menu item as held, highlighting it in plum. (This is the same button as Hold/Fire Item from the Order Review window).

Split Item(s) is available after highlighting a menu item (not a modifier) by touching it in the Order Review window. Touch Split Item(s) and select the seats to split the item over by touching a seat once, for equal weight, or again for multiple weight. Touch Continue to finalize split item seat selection. (This is the same button as Split Item from the Split Check window). See Split Check for details.

Hold & Fire

Example Hold & Fire Order

The Hold & Fire feature allows an operator to enter menu items for an entire order at once, but defer firing of all or part of the order to a later time.

Hold & Fire is typically implemented in one of two ways: In combination with Send & Continue, or in combination with Courses.

To use Hold & Fire in combination with Send & Continue, items to be immediately fired are ordered as usual, touching Send & Continue from the On-Screen Check Building window (or touching Review Order and then Send & Continue) fires those items. Next course menu items are then ordered as usual; touching Review Order and then Hold/Fire All displays the held items in plum. Touching Done exits the guest check.

  • Note: Send & Continue works as its name implies; it sends menu items to their designated preparation printers and leaves the operator active on the tab to continue the order process.

To use Hold & Fire in combination with Courses, menu items are first ordered separated by course, using the appropriate Courses (See Coursing, above, for details). The operator then advances to the Order Review window by touching Review Order and touches Hold/Fire All. Items designated as first course are displayed highlighted in flashing dark blue and will not be held, items in subsequent courses are displayed highlighted in plum, and will be held. Touching Send & Done fires the first course items and exits the tab.

  • Note: When used with Courses, Hold/Fire All is a tri-state toggle. Touching it once marks first course items as not held, all subsequent courses are marked as held. Touching it again marks all courses as held. Touching it a third time marks all courses as not held. Touching it yet again repeats.
  • Tip: To mark individual items as held, from the Order Review window, first touch Hold/Fire Item and then each item. Additional menu item touches toggle the status of each item.

RPOWER offers several ways to later fire held items, each depending upon system configuration:

Regardless of system configuration, the operator may always simply pick up the tab, advance to the Order Review window by touching Review Order, and then touch Fire ALL Held & Done (or Fire ALL Held & Continue to fire held items and remain active on the guest check).

Operators using graphical table management may touch Fire Held at the bottom of the graphical table window and select a plum table or bar stool to fire by touching it. Multiple held tables may be fired by touching Fire Held, then Fire Holds..., selecting multiple tables to fire by touching them, and then touching Do Fire Holds.

Operators using traditional table management may touch Fire Held at the bottom of the table or tab selection window, select a plum table or tab to fire by touching it, and then touch Send & Done from the Order Review window.

Duplicate Round

Example Dup Round

RPOWER allows the operator to duplicate a previously ordered round of drinks with just a few keystrokes, saving time and increasing accuracy.

RPOWER offers several ways to duplicate a round, each depending upon system configuration:

Regardless of system configuration, the operator may always simply pick up the tab, advance to the Order Review window by touching Review Order, and then touch Dup Round.

Operators using graphical table management may touch Dup Round at the bottom of the graphical table window and select a table or bar stool to duplicate by touching it.

Operators using traditional table management may touch Dup Round at the bottom of the table or tab selection window and select a table or tab to duplicate by touching it.

After pressing Dup Round, a view similar to the example shown is displayed, with the current tab displayed on the left and the proposed round to duplicate on the right.

  • Note: Bar items are included in the proposed round while food items typically are not.

The operator has several options at this point:

To order the proposed round as presented, simply touch Send & Done.

To remove an item from the proposed round once, (but include it in the next round ordered) touch Skip Once, then the item to remove, and then Send & Done.

To remove one or more items from the proposed round permanently, (this and all future rounds ordered) touch the item or items to remove and then Send & Done.

To add an item on the current guest check to the proposed round, simply touch it (including food items) and then touch Send & Done.

To print the tab, as well as sending the ordered round to the bar preparation area, touch Print Guest Check instead of Send & Done in any of the situations above.

To clear the proposed round and return to the Order Review window, touch Ignore Changes.

To clear the proposed round and return to the Order Entry window, touch Back to Menu.

Split Check

Seat Selection Window

RPOWER uses seats to split a guest check.

When a party requests separate checks prior to menu items being ordered, Seats are used to designate menu items seats as they are ordered. See Seat Selection, above, for details.

When a party requests separate checks after menu items are ordered, the Seat Selection window is used to designate menu items seats. Navigate to the Seat Selection window by picking up the guest check as usual, touching Review Order, and then touching Select Seats.

The Seat Selection window is divided into two main sections: Seat 1 is displayed in the left window and "owns" all menu items by default. Additional seats (initially Seat 2) and their menu items are displayed on the right. The red buttons displayed at the bottom of the panel ( 1 ,  2 ,  3 , etc) control which seat is displayed in the right window (the selected seat's button is displayed in blue). The brown Seat Range buttons (1-10, 11-20, 21-30) control the range of red seat buttons displayed. Touch a red seat button to select it.

Items are then moved from left to right (and right to left) by touching them, changing the seat displayed in the right window as needed. Items with multiple quantities are moved one per touch. To correct an item moved to an incorrect seat, first move the item back to seat one by touching it, then select the correct seat and move it there by touching it.

To split an item over multiple seats (e.g. a bottle of wine) first touch Split Item, and then the item to split. At the Split Item prompt, highlight the seats to split the item over by touching them once. (A fuchsia seat is selected, a green seat is not). Additional weight may be given to a seat by touching it again. A party of three, two of whom are together might need to split a bottle of wine two thirds/one third. This is accomplished by touching seat one twice, and seat two only once, giving seat one double weight. Touch Clear All to clear seat selections and start again, touch Continue when seat selection is complete, or touch Cancel to quit without splitting the item. Use Split Rest and the Split Item panel described above to split all items remaining on seat one over other seats.

  • Tip: RPOWER displays the number of items (not modifiers) distributed to each seat on the seat button itself to help accurately split checks.

Touch Done when seat selection is complete and to return to the Order Review window.

  • Tip: To clear all seat selections, touch Clear Seat Sel then Yes from the Order Review window.

Once all items have been seat selected, either through use of Seats or through the Seat Selection window, and the customers have requested their checks, it is a simple matter to actually create them. From the Order Review window touch Split Check. At the prompt, enter the number of split checks to create and touch OK. Bear in mind that the number of checks to create is not necessarily the same as the number of seats; two couples may be seated at four seats, but only want two checks. As long as the number of seats remaining exceeds the number of checks, the operator will be prompted to select the seats that comprise that check. Select seats by touching them, (selected seats turn fuchsia) touch a seat again to deselect it, if necessary, and use Next Check to make seat selections for the next check, if necessary. When RPOWER has sufficient information, the check is split. From the presented check selection window, touch Print ALL Guest Checks to print all the split checks, or touch Select/Print Check(s) to select individual checks to print by touching them, and finalize the selection by touching Do it!.

Cash Orders

Depending upon system configuration, a bar or cashier workstation may be configured to allow Cash Orders. A Cash Order is a quick transaction completed without the extra steps required by a guest check or tab transaction. In fact, RPOWER may be configured to complete a cash sale with as few as one keystroke (zero keystrokes if using a barcode scanner!).

To perform a Cash Order, begin the transaction by touching menu item buttons to order them, correcting errors as necessary. RPOWER assumes a cash transaction, and reflects this by displaying the large, top-left button as CASH.

  • Tip: If menu items are not available because a dining room, server, table or check selection window is displayed, touch Switch Room and then Back (graphical tables) or just Back (traditional tables).

To pay the transaction at any time to cash, touch Cash. If prompted, enter the amount tendered using the numeric keypad and touch OK. Optionally, use the speed tender keys along the left side of the keypad to select any of RPOWER's best guesses as to the amount tendered by touching one.

  • Tip: Note that  00  on the numeric keypad is the same fuchsia as OK to indicate that touching it will automatically touch OK as well.
  • Note: Depending upon system configuration, CASH may be replaced by PAY, in which case, after touching PAY, the operator is prompted to select a payment method from those presented by touching it. This is a useful configuration for businesses that do a high volume of quick transactions that are closed to tenders other than cash.

Depending upon system configuration, change due may be displayed in a Last Order window, which will time out after a configurable delay, or immediately when a new transaction is begun. Touch Don't Close to keep the Last Order window open until explicitly closed by touching Close Now.

To authorize a credit or gift card, swipe the card through the magnetic stripe reader. Depending upon system configuration, RPOWER may prompt: Pre-authorize?; touch No and then OK to simply authorize the card for the transaction balance (See Authorizing a Credit or Gift Card, above, for details). If Yes is selected at the Pre-authorize? prompt, and then OK, RPOWER will turn the Cash Order into a tab, and pre-authorize the credit card. (See Pre-authorizing a credit card and Starting a new tab for details).

To pay the transaction to another payment method, touch Other Payment/Receipt and select a payment method from those presented by touching it. To pay the entire transaction to that payment method touch OK. (See Closing a tab to a non-cash payment method, above, for details). Touch Add To Check to return to the Order Entry window without closing the transaction. Touch Cancel to return to the Payment Distribution window.

For a larger view of the order, or if On-Screen Check Building is not active, touch Review Order. CASH Order Done is the same as CASH from the Order Entry window, OTHER Payment/Receipt is the same as Other Payment/Receipt from Order Entry. Touch Back to Menu to return to Order Entry, touch CANCEL Ignore Changes and Yes to cancel the entire transaction. (See Order Review for a detailed explanation of the other buttons located here).

To cancel the entire transaction, touch Review Order, CANCEL Ignore Changes and Yes at the Ignore Changes? prompt (or No to return to the Order Review window without canceling).

  • Tip: To turn a cash order into a tab, touch Tab and select a table or bar stool, switching Rooms if necessary.

Bartender & Cashier Quick FAQ

  • Important Note: Most bar and cashier workstations are not configured as Passcode Secure and this FAQ will assume that to be the case. For those systems configured as Passcode Secure, this FAQ will assume that operators have identified themselves, using an assigned Passcode, prior to each operation.

Time Clock Operations

How do I time in?

Touch Other Options once, then Time Clock and enter your Passcode.

  • Tip: If Other Options is not available because a dining room, server, table or check selection window is displayed, touch Switch Room and then Back (graphical tables) or just Back (traditional tables).

If a message from management is displayed, it may be deleted after reading it. If Delete is greyed out, a reply is required; touch Reply, compose a reply, touch Send Message, touch Delete.

Select a job and touch Punch IN. (If prompted for "Room", select one).

How do I time out?

Touch Other Options once, then Time Clock and enter your Passcode.

  • Tip: If Other Options is not available because a dining room, server, table or check selection window is displayed, touch Switch Room and then Back (graphical tables) or just Back (traditional tables).
  • Note: Depending upon system configuration, bartenders and cashiers may be required to close their cash drawers before Timing-Out, if so, see How do I close my register?, below, for details.
  • *Note:*Depending upon system configuration, bartenders and cashiers may not be permitted to Time-out with open checks. If so, close, discount and close, void or transfer all open guest checks before Timing-out.

If a message from management is displayed, it may deleted after reading it. If Delete is greyed out, a reply is required; touch Reply, compose a reply, touch Send Message, touch Delete.

Touch Punch OUT.

If prompted, enter gross cash tips received and touch OK. If further prompted, enter amounts tipped-out to bus, barback, etc. Touch Save and Continue.

Register Operations

How do I assign my register?

  • Note: A manager's Passcode may be required to assign a register.

Touch Other Options/More Options to locate Assign Register and press it. Enter your Passcode at the prompt and Touch Your Name. If Your Name is not displayed, you must Time-In first (see above). Touch OK.

  • Tip: If Other Options is not available because a dining room, server, table or check selection window is displayed, touch Switch Room and then Back (graphical tables) or just Back (traditional tables).

How do I sign off of my register?

Touch Other Options/More Options to locate Sign On/Off and press it. Touch Yes, touch OK.

  • Tip: If Other Options is not available because a dining room, server, table or check selection window is displayed, touch Switch Room and then Back (graphical tables) or just Back (traditional tables).

How do I sign back on to my register?

Touch Other Options/More Options to locate Sign On/Off and touch it. Enter your Passcode at the prompt, touch OK.

  • Tip: If Other Options is not available because a dining room, server, table or check selection window is displayed, touch Switch Room and then Back (graphical tables) or just Back (traditional tables).

How do I open the register without a sale?

  • Note: A manager's Passcode may be required to perform a No Sale.

Touch Other Options/More Options to locate No Sale and touch it. If requested, enter your Passcode at the prompt.

  • Tip: If Other Options is not available because a dining room, server, table or check selection window is displayed, touch Switch Room and then Back (graphical tables) or just Back (traditional tables).

How do I pay money out (or in)?

  • Note: A manager's Passcode may be required to perform a Paid Out/In.

Touch Other Options/More Options to locate Pay Out/In and touch it. If requested, enter your Passcode at the prompt.

Select a Paid-Out or Paid-In. If prompted, select a Payment Method. Enter the amount to be paid out or in and touch OK.

  • Note: If no Payment Method window is presented cash is assumed.
  • Tip: If Other Options is not available because a dining room, server, table or check selection window is displayed, touch Switch Room and then Back (graphical tables) or just Back (traditional tables).

How do I use the Pay Check button?

How do I close a check to cash?

Touch Pay Checks CASH, select checks to pay, touch Do it!.

How do I close a check to a non-cash payment method?

  • Note: Cash checks may also be closed using this procedure.

If a check selection window is presented, touch Pay Checks, select a check and touch Do it!. To pay multiple checks, select them and then touch Do it!; touch Yes at each confirmation prompt.

If a check selection window is not presented, touch Review Order and Pay Check.

Credit and gift card checks will request tip entry; enter the tip amount, touch OK, touch Close Check.

For all other checks, select the appropriate payment method by touching it. To close the check entirely to that payment method, touch OK. To pay only a part of the tab balance using the payment method selected, enter that amount and touch OK. Touch the next payment box, the next payment method, and either pay the entire tab balance to that payment method by touching OK, or enter a partial payment amount, touch OK, and repeat.

  • Note: A House Account payment method may require selection of an actual account; enter an Acct#, Ref#, Phone#, or Part of Account's Name and select the account.
  • Note: If the check being closed has more than one payment type that can be tipped, the operator must distribute the tips. Touch Enter Tip and the first payment box to tip, enter the corresponding tip and touch OK. Repeat for remaining tips. Touch Close Check.

How do I combine checks?

Touch Combine Checks, select checks to combine, touch Do it!.

How do I print checks?

Touch Select/Print Check, select checks to print, touch Do it!.

How do I authorize credit and gift cards?

Select the check to authorize and swipe the card. If the card will be used to pay the entire balance of the tab, touch OK

If the card will be used to pay only a part of the tab balance, enter that amount (or select one of the fractional amounts from the keypad) and touch OK. If additional cards will be used for payment, swipe each card, and enter payments. Touch Print Check.

How do I fire held items?

  • Note: This procedure will fire all held items on all courses and will also print the guest check.

If held items exist on any of the presented guest checks, those checks and Select/Print Check(s) are displayed in plum.

Touch Select/Print Check(s), select checks to fire and print, touch Do it!.

How do I assign checks to delivery drivers?

Touch Assign Drivers, select checks to assign, touch Do it!. Select a driver.

How do I close my register?

  • Note: A manager's Passcode may be required to close a register.

Touch Other Options/More Options to locate Register Read or Close and touch it. Enter you Passcode at the prompt. If a Read or Close? prompt is presented touch Close. If a check warning is displayed, touch Yes. Touch OK.

If configured to Blind Close, complete and submit the cash declaration form, management will complete the final Register Close.

If not configured to Blind Close, touch NO at the Print check detail? prompt. If prompted for Operator Detail touch Yes.

  • Tip: If Other Options is not available because a dining room, server, table or check selection window is displayed, touch Switch Room and then Back (graphical tables) or just Back (traditional tables).

Tab and Counter Orders

  • Important: Bartenders and cashiers must be Assigned to their register before any Tab or Counter Order transaction is permitted. See How do I assign my register?, above, for details.

Bartenders perform Tab orders, cashiers perform Counter Orders. Tabs and Counter Orders are functionally equivalent, they are merely labeled differently depending on the workstation type. For simplicity, this FAQ will refer only to Tab; for cashier operations at a cashier workstation substitute Counter Order for any reference to Tab.

Tab Orders - Graphical Tables

How do I start a new tab?

If a graphical view of the bar or dining room is not displayed touch Tab.

If a Select a Check for payment window is displayed, touch Back then Tab.

Select a table or bar stool, use Switch Rooms if necessary.

If prompted, enter the number of guests.

How do I add-on to an existing tab?

If a graphical view of the bar or dining room is not displayed touch Tab

If a Select a Check for payment window is displayed, touch Back then Tab.

Select a table or bar stool, use Switch Rooms if necessary. Select the tab.

How do I combine tabs?

If a graphical view of the bar or dining room is not displayed touch Tab

If a Select a Check for payment window is displayed, then see Pay Check in the Register Operations section, above.

Touch Other... at the bottom of the window, then touch Combine Checks.

Select tab to combine from those presented, and then touch Do Combine Checks.

How do I print a tab?

If a graphical view of the bar or dining room is not displayed touch Tab

If a Select a Check for payment window is displayed, then see Pay Check in the Register Operations section, above.

Touch Print Check and touch a table or bar stool. To print multiple tabs touch Print Check, then Print Checks..., select tables to print, touch Do Print Check.

  • Note: A tab may also be printed by accessing it as if adding-on to it and touching Guest Check (or Review Check and Print Guest Check).

How do I authorize a credit or gift card?

If a graphical view of the bar or dining room is not displayed touch Tab

If a Select a Check for payment window is displayed, then see Pay Check in the Register Operations section, above.

Select a table, use Switch Rooms if necessary. Select the tab by touching it.

Swipe the card. If the card will be used to pay the entire balance of the tab touch OK.

If the card will be used to pay only a part of the tab balance, enter that amount (or select one of the fractional amounts from the keypad) and touch OK. If additional cards will be used for payment, swipe each card, and enter payments. Touch Print Check.

How do I close a tab to cash?

If a graphical view of the bar or dining room is not displayed touch Tab

If a Select a Check for payment window is displayed, then see Pay Check in the Register Operations section, above.

Touch Pay CASH and touch a table or bar stool. To pay multiple tabs touch Pay CASH, then Pay Checks CASH..., select tables to pay, touch Do Pay CASH.

Cash tabs will be closed immediately, credit and gift card tabs will request tip entry; enter the tip amount, touch OK, touch Close Check.

  • Note: A tab may also be paid by accessing it as if adding-on to it, touching Review Check, and then Pay Check.

How do I close a tab to a non-cash payment method?

  • Note: Cash tabs may also be closed using this procedure.

If a graphical view of the bar or dining room is not displayed touch Tab

If a Select a Check for payment window is displayed, then see Pay Check in the Register Operations section, above.

Touch Pay Check and touch a table or bar stool. To pay multiple tabs touch Pay Check, then Pay Checks..., select tables to pay, touch Do Pay Checks. Multiple tab selection requires confirmation for each tab; touch Yes.

Credit and gift card tabs will request tip entry; enter the tip amount, touch OK, touch Close Check.

For all other tabs, select the appropriate payment method by touching it. To close the tab entirely to that payment method, touch OK. To pay only a part of the tab balance using the payment method selected, enter that amount and touch OK. Touch the next payment box, the next payment method, and either pay the entire tab balance to that payment method by touching OK, or enter a partial payment amount, touch OK, and repeat.

  • Note: A House Account payment method may require selection of an actual account; enter an Acct#, Ref#, Phone#, or Part of Account's Name and select the account.
  • Note: If the tab being closed has more than one payment type that can be tipped, the operator must distribute the tips. Touch Enter Tip and the first payment box to tip, enter the corresponding tip and touch OK. Repeat for remaining tips. Touch Close Check.
  • Note: A tab may also be paid by accessing it as if adding-on to it, touching Review Check, and then Pay Check.

Tab Orders - Traditional Tables

How do I start a new tab?

If a Table or Room selection window is not displayed, touch Tab, or...

If a Select a Check for payment window is displayed, touch Back then Tab.

Select a table or bar stool, change Rooms if necessary.

If prompted, enter the number of guests.

How do I add-on to an existing tab?

If a Table or Room selection window is not displayed, touch Tab, or...

If a Select a Check for payment window is displayed, touch Back then Tab.

Select a table or bar stool, change Rooms if necessary.

Select a tab if prompted.

How do I combine tabs?

  • Note: Tabs must be on the same table or bar stool in order to be combined, use Transfer Table to first transfer a tab to the same table as the tab to be combined with.

If a Table or Room selection window is not displayed, touch Tab, or...

If a Select a Check for payment window is displayed, then see Pay Check in the Register Operations section, above.

Select a table or bar stool, change Rooms if necessary.

Touch Combine Checks, the checks to combine and Do it!.

How do I print a tab?

If a Table or Room selection window is not displayed, touch Tab, or...

If a Select a Check for payment window is displayed, then see Pay Check in the Register Operations section, above.

Select a table or bar stool, change Rooms if necessary.

If a check selection window is presented, touch Select/Print Check(s), select tabs to print, touch Do it!.

If a check selection window is not presented, touch Guest Check, or touch Review Order and Print Guest Check.

How do I authorize a credit or gift card?

If a Table or Room selection window is not displayed, touch Tab, or...

If a Select a Check for payment window is displayed, then see Pay Check in the Register Operations section, above.

Select a table or bar stool, change Rooms if necessary.

If a check selection window is presented, touch the tab to authorize.

Swipe the card. If the card will be used to pay the entire balance of the tab, touch OK

If the card will be used to pay only a part of the tab balance, enter that amount (or select one of the fractional amounts from the keypad) and touch OK. If additional cards will be used for payment, swipe each card, and enter payments. Touch Print Check.

How do I close a tab to cash?

If a Table or Room selection window is not displayed, touch Tab, or...

If a Select a Check for payment window is displayed, then see Pay Check in the Register Operations section, above.

Select a table or bar stool, change Rooms if necessary.

If a check selection window is presented, touch Pay Checks CASH, select tabs to pay, touch Do it!.

If a check selection window is not presented, touch Review Order and Pay Check.

Cash tabs will be closed immediately, credit and gift card tabs will request tip entry; enter the tip amount, touch OK, touch Close Check.

  • Note: A tab may also be paid by accessing it as if adding-on to it, touching Review Check, and then Pay Check.

How do I close a tab to a non-cash payment method?

  • Note: Cash tabs may also be closed using this procedure.

If a Table or Room selection window is not displayed, touch Tab, or...

If a Select a Check for payment window is displayed, then see Pay Check in the Register Operations section, above.

Select a table or bar stool, change Rooms if necessary.

If a check selection window is presented, touch Pay Checks, select a tab and touch Do it!. To pay multiple tabs, select them and then touch Do it!; touch Yes at each confirmation prompt.

If a check selection window is not presented, touch Review Order and Pay Check.

Credit and gift card tabs will request tip entry; enter the tip amount, touch OK, touch Close Check.

For all other tabs, select the appropriate payment method by touching it. To close the tab entirely to that payment method, touch OK. To pay only a part of the tab balance using the payment method selected, enter that amount and touch OK. Touch the next payment box, the next payment method, and either pay the entire tab balance to that payment method by touching OK, or enter a partial payment amount, touch OK, and repeat.

  • Note: A House Account payment method may require selection of an actual account; enter an Acct#, Ref#, Phone#, or Part of Account's Name and select the account.
  • Note: If the tab being closed has more than one payment type that can be tipped, the operator must distribute the tips. Touch Enter Tip and the first payment box to tip, enter the corresponding tip and touch OK. Repeat for remaining tips. Touch Close Check.
  • Note: A tab may also be closed by accessing it as if adding-on to it, touching Review Check, and then Pay Check.

Tab Orders - Standees and Pick-Up (without search)

How do I start a new tab?

If a Table or Room selection window is displayed, touch Standees or Pick-Up, as appropriate, or ...

If a graphical view of the bar or dining room is displayed, touch Switch Room, then Standees or Pick-Up, as appropriate, or...

If an Order Entry window is displayed, touch Tab, then Standees or Pick-Up, as appropriate, or...

If a Select a Check for payment window is displayed, touch Back then Tab, then Standees or Pick-Up, as appropriate.

Touch New Check. If prompted to Select Date & Time Needed, do so.

Type a customer name (or description for Standees) and touch Enter.

If prompted for a customer phone number, enter it and touch OK.

If prompted for the number of guests, select it.

How do I add-on to an existing tab?

If a Table or Room selection window is displayed, touch Standees or Pick-Up, as appropriate, or ...

If a graphical view of the bar or dining room is displayed, touch Switch Room, then Standees or Pick-Up, as appropriate, or...

If an Order Entry window is displayed, touch Tab, then Standees or Pick-Up, as appropriate, or...

If a Select a Check for payment window is displayed, touch Back then Tab, then Standees or Pick-Up, as appropriate.

Select a tab from those presented.

How do I combine tabs?

If a Table or Room selection window is displayed, touch Standees or Pick-Up, as appropriate, or ...

If a graphical view of the bar or dining room is displayed, touch Switch Room, then Standees or Pick-Up, as appropriate, or...

If an Order Entry window is displayed, touch Tab, then Standees or Pick-Up, as appropriate, or...

If a Select a Check for payment window is displayed, then see Pay Check in the Register Operations section, above.

Touch Combine Checks, the checks to combine, and then Do it!.

How do I print a tab?

If a Table or Room selection window is displayed, touch Standees or Pick-Up, as appropriate, or ...

If a graphical view of the bar or dining room is displayed, touch Switch Room, then Standees or Pick-Up, as appropriate, or...

If an Order Entry window is displayed, touch Tab, then Standees or Pick-Up, as appropriate, or...

If a Select a Check for payment window is displayed, then see Pay Check in the Register Operations section, above.

Touch Select/Print Check(s), select checks by touching them, touch Do it.

How do I authorize credit and gift cards?

If a Table or Room selection window is displayed, touch Standees or Pick-Up, as appropriate, or ...

If a graphical view of the bar or dining room is displayed, touch Switch Room, then Standees or Pick-Up, as appropriate, or...

If an Order Entry window is displayed, touch Tab, then Standees or Pick-Up, as appropriate, or...

If a Select a Check for payment window is displayed, then see Pay Check in the Register Operations section, above.

Select a tab from those presented by touching it.

Swipe the gift or credit card through the magnetic stripe reader.

If the card will be used to pay the entire balance of the tab touch OK.

If the card will be used to pay only a part of the tab balance, enter that amount (or select one of the fractional amounts from the keypad) and touch OK. If additional cards will be used for payment, swipe each card, and enter payments. Touch Print Check.

How do I close a tab to cash?

If a Table or Room selection window is displayed, touch Standees or Pick-Up, as appropriate, or ...

If a graphical view of the bar or dining room is displayed, touch Switch Room, then Standees or Pick-Up, as appropriate, or...

If an Order Entry window is displayed, touch Tab, then Standees or Pick-Up, as appropriate, or...

If a Select a Check for payment window is displayed, then see Pay Check in the Register Operations section, above.

Touch Pay Checks CASH, select a tab and touch Do it!. To pay multiple tabs, select them and then touch Do it!; touch Yes at each confirmation prompt.

Cash tabs will be closed immediately, credit and gift card tabs will request tip entry; enter the tip amount, touch OK, touch Close Check.

  • Note: A tab may also be closed by accessing it as if adding-on to it, touching Review Check, and then Pay Check.
  • Note: If the tab being closed has more than one payment type that can be tipped, the operator must distribute the tips. Touch Enter Tip and the first payment box to tip, enter the corresponding tip and touch OK. Repeat for remaining tips. Touch Close Check.

How do I close a tab to a non-cash payment method?

  • Note: Cash tabs may also be closed using this procedure.

If a Table or Room selection window is displayed, touch Standees or Pick-Up, as appropriate, or ...

If a graphical view of the bar or dining room is displayed, touch Switch Room, then Standees or Pick-Up, as appropriate, or...

If an Order Entry window is displayed, touch Tab, then Standees or Pick-Up, as appropriate, or...

If a Select a Check for payment window is displayed, then see Pay Check in the Register Operations section, above.

Touch Pay Checks, select a tab and touch Do it!. To pay multiple tabs, select them and then touch Do it!; touch Yes at each confirmation prompt.

Credit and gift card tabs will request tip entry; enter the tip amount, touch OK, touch Close Check.

For all other tabs, select the appropriate payment method by touching it. To close the tab entirely to that payment method, touch OK. To pay only a part of the tab balance using the payment method selected, enter that amount and touch OK. Touch the next payment box, the next payment method, and either pay the entire tab balance to that payment method by touching OK, or enter a partial payment amount, touch OK, and repeat.

  • Note: A House Account payment method may require selection of an actual account; enter an Acct#, Ref#, Phone#, or Part of Account's Name and select the account.
  • Note: If the tab being closed has more than one payment type that can be tipped, the operator must distribute the tips. Touch Enter Tip and the first payment box to tip, enter the corresponding tip and touch OK. Repeat for remaining tips. Touch Close Check.
  • Note: A tab may also be closed by accessing it as if adding-on to it, touching Review Check, and then Pay Check.

Tab Orders - Standees and Pick-Up (using search)

Customer Locator

How do I find a customer by phone number?

At the Phone field, type a telephone number and touch Enter. No hyphens are necessary and the area code may be omitted unless it is other than the local default.

How do I find a customer by account number?

At the Acct/Card field, type a customer's account number and touch Enter.

How do I find a customer by name?

At the Name field, type the first few letters of the customer's Last name.

How do I list all customers?

Touch Customer List and choose a customer from those displayed by touching it.

How do I enter a credit card on file?

  • Note: Credit cards may only be stored for existing customers. If entering a new customer, touch Start Order after entering phone and name, to save the record, then Back to Customer.

Touch Credit Cards then (Add New). At the Card Number prompt, swipe a card through the mag stripe reader, or enter the card number using the numeric keypad and touch OK. If prompted, enter the expiration date in the format MM/YY and touch OK. If prompted, enter the card validation code (cvc) and touch OK. If prompted, enter the Name on Card and touch Enter. If prompted, enter the Street Address in the format Number (space) Street Name.and touch Enter. If prompted, enter the five digit zip code and touch OK. Touch Yes at the Confirm prompt (or touch NO to re-enter the information presented). Press Done to finalize card number entry.

How do I use Caller ID?

Touch Callers and choose a line by touching it. (The most recent call is highlighted in light green, older calls are highlighted in dark green).

Order Information

How do I start a Dine-In, Pick-Up or Delivery order?

From the Order Information window touch Dine-In, Pick-Up or Delivery as appropriate.

How do I note directions for a customer?

From the Order Information window touch Directions (if not already selected and displayed in salmon) and enter directions. If needed, pop up the on-screen keyboard by touching KB ON.

How do I note special instructions for a customer?

From the Order Information window touch On Guest Check and enter special instructions. If needed, pop up the on-screen keyboard by touching KB ON.

How do note a different ship-to address for a customer?

From the Order Information window touch Ship-To and enter shipping information. If needed, pop up the on-screen keyboard by touching KB ON. Note that ship-to information entered here is one-time, and is not saved to the customer record. Permanent ship-to information must be entered by management through the Customer List.

How do I view a customer's order history?

From the Order Information window touch History. Select a previous order in the left window by touching it to display detail for that order in the right window. Touch History Done when through reviewing history.

How do I repeat an order from a customer's history?

From the Order Information window touch History. Select a previous order in the left window by touching it to display detail for that order in the right window. With the correct order selected, touch REPEAT Dine-In or REPEAT Pick-Up or REPEAT Delivery as appropriate.

How do I tell an order When Needed?

From the Order Information window touch When Needed.... Select a date and time from those presented.

Pick-Up & Delivery Order Dispatcher

How do I view all checks, including future orders?

From the Order Dispatcher touch View, then All Checks.

How do I view one driver's checks?

From the Order Dispatcher touch View, By Driver and select the driver's name.

How do I view checks out for delivery?

From the Order Dispatcher touch View, then Running (Out).

How do I return to the normal view?

From the Order Dispatcher touch View, then New Only.

How do I assign checks to a Run Basket?

From the Order Dispatcher window, select a numbered Run Basket  1  -  4  (or  5  -  8  after touching  » ) by touching it, then touch one or more checks to include them in the basket. Touch a check again, if necessary, to remove it from the selected basket. Touch the Run Basket button again to end assignment.

How do I assign a Run Basket to a driver

  • Note: Checks must be first assigned to a Run Basket (see above) before the basket may be assigned to a driver.

From the Order Dispatcher window, select a numbered Run Basket  1  -  4  (or  5  -  8  after touching  » ) by touching it, then touch Run! and select a driver name from those presented.

As a driver, how do I tip out delivery checks?

From the Order Dispatcher touch View... then By Driver and select your name. Highlight an order to tip and touch Enter Tip; enter the tip tip amount and touch OK.

As a driver, how do I close exception checks?

  • Note: Exception checks include house account checks being closed to cash, and previously authorized credit or gift card checks being closed to cash.

From the Order Dispatcher touch View... then By Driver and select your name. Select an exception check by touching it and then touch Open Check.

Touch Pay Check and enter an assigned Passcode.

Credit and gift card checks will request tip entry; enter the tip amount, touch OK, touch Close Check.

For all other checks, select the appropriate payment method by touching it. To close the check entirely to that payment method, touch OK. To pay only a part of the check balance using the payment method selected, enter that amount and touch OK. Touch the next payment box, the next payment method, and either pay the entire check balance to that payment method by touching OK, or enter a partial payment amount, touch OK, and repeat.

  • Note: A House Account payment method may require selection of an actual account; enter an Acct#, Ref#, Phone#, or Part of Account's Name and select the account.
  • Note: If the check being closed has more than one payment type that can be tipped, the operator must distribute the tips. Touch Enter Tip and the first payment box to tip, enter the corresponding tip and touch OK. Repeat for remaining tips. Touch Close Check.

As a driver, how do I batch close delivery checks?

From the Order Dispatcher touch View then By Driver and select your name. Touch Close Checks..., then Yes at the Close checks? prompt.

Enter an assigned Passcode at the prompt.

How do I start a new tab?

At a workstation primarily used to enter delivery and pick-up orders, the Customer Locator should already be displayed; if not...

If a Table or Room selection window is displayed, touch Delivery or Pick-Up, as appropriate, or...

If a graphical view of the bar or dining room is displayed, touch Switch Room, then Delivery or Pick-Up, as appropriate, or...

If an Order Entry window is displayed, touch Tab, then Switch Room, then Delivery or Pick-Up, as appropriate, or...

If a Select a Check for payment window is displayed, touch Back then Tab, then Switch Room, then Delivery or Pick-Up, as appropriate, or...

If a Delivery (or Pick-Up) Order Dispatcher window is displayed, touch New Check.

From the Customer Locator, enter the customer telephone number. (Depending upon system configuration, the primary search field may be Acct# or Name. If so configured, enter an account number or customer last name, respectively to search using those criteria).

  • Tip: If installed, use the caller id system by touching Callers and choosing a line.

Select a match, if any, from those displayed, or touch Add New to add a new customer for that telephone number.

To add a new customer, type the customer name in the format Last, First. Depending upon system programming, the customer address may be mandatory for delivery orders, all other fields are optional.

Touch Start ORDER.

From the Order Information window, touch Dine-In, Pick-Up or Delivery as appropriate.

If prompted to Select Date & Time Needed, do so by touching the appropriate date and time.

If prompted for the number of guests, make a selection from those presented.

How do I add-on to an existing tab?

If a Table or Room selection window is displayed, touch Delivery or Pick-Up, as appropriate, or...

If a graphical view of the bar or dining room is displayed, touch Switch Room, then Delivery or Pick-Up, as appropriate, or...

If an Order Entry window is displayed, touch Tab, then Switch Room, then Delivery or Pick-Up, as appropriate, or...

If a Select a Check for payment window is displayed, touch Back then Tab, then Switch Room, then Delivery or Pick-Up, as appropriate.

Select a check by touching it and then touch Open Check.

How do I print a tab?

If a Table or Room selection window is displayed, touch Delivery or Pick-Up, as appropriate, or...

If a graphical view of the bar or dining room is displayed, touch Switch Room, then Delivery or Pick-Up, as appropriate, or...

If an Order Entry window is displayed, touch Tab, then Switch Room, then Delivery or Pick-Up, as appropriate, or...

If a Select a Check for payment window is displayed, touch Back then Tab, then Switch Room, then Delivery or Pick-Up, as appropriate.

To print a single check, select it by touching it and then touch Guest Check.

To print multiple checks based on their needed data and time, touch Print Batch... and select a needed date/time (touch OK to print all checks needed in the next two hours).

How do I authorize a credit or gift card?

If a Table or Room selection window is displayed, touch Delivery or Pick-Up, as appropriate, or...

If a graphical view of the bar or dining room is displayed, touch Switch Room, then Delivery or Pick-Up, as appropriate, or...

If an Order Entry window is displayed, touch Tab, then Switch Room, then Delivery or Pick-Up, as appropriate, or...

If a Select a Check for payment window is displayed, touch Back then Tab, then Switch Room, then Delivery or Pick-Up, as appropriate.

Select a check to authorize by touching it and then touch Open Check.

Swipe the gift or credit card through the magnetic stripe reader. (If the card is not physically present, touch Enter Card and enter the number manually).

If the card will be used to pay the entire balance of the tab touch OK.

If the card will be used to pay only a part of the tab balance, enter that amount (or select one of the fractional amounts from the keypad) and touch OK. If additional cards will be used for payment, swipe each card, and enter payments. Touch Print Check.

How do I close a tab?

If a Table or Room selection window is displayed, touch Delivery or Pick-Up, as appropriate, or...

If a graphical view of the bar or dining room is displayed, touch Switch Room, then Delivery or Pick-Up, as appropriate, or...

If an Order Entry window is displayed, touch Tab, then Switch Room, then Delivery or Pick-Up, as appropriate, or...

If a Select a Check for payment window is displayed, touch Back then Tab, then Switch Room, then Delivery or Pick-Up, as appropriate.

Select a check to close by touching it and then touch Open Check.

Credit and gift card tabs will request tip entry; enter the tip amount, touch OK, touch Close Check.

For all other tabs, select the appropriate payment method by touching it. To close the tab entirely to that payment method, touch OK. To pay only a part of the tab balance using the payment method selected, enter that amount and touch OK. Touch the next payment box, the next payment method, and either pay the entire tab balance to that payment method by touching OK, or enter a partial payment amount, touch OK, and repeat.

  • Note: A House Account payment method may require selection of an actual account; enter an Acct#, Ref#, Phone#, or Part of Account's Name and select the account.
  • Note: If the tab being closed has more than one payment type that can be tipped, the operator must distribute the tips. Touch Enter Tip and the first payment box to tip, enter the corresponding tip and touch OK. Repeat for remaining tips. Touch Close Check.

How do I assign a delivery check to a Run Basket?

If a Table or Room selection window is displayed, touch Delivery or Pick-Up, as appropriate, or...

If a graphical view of the bar or dining room is displayed, touch Switch Room, then Delivery or Pick-Up, as appropriate, or...

If an Order Entry window is displayed, touch Tab, then Switch Room, then Delivery or Pick-Up, as appropriate, or...

If a Select a Check for payment window is displayed, touch Back then Tab, then Switch Room, then Delivery or Pick-Up, as appropriate.

Touch the appropriate Run Basket and then touch checks to assign, touch the $Run Basket@ again to end assignment.

How do I assign delivery checks to a delivery driver?

  • Note: Delivery checks must be assigned to a Run Basket (see above) before they may be assigned to a delivery driver).

If a Table or Room selection window is displayed, touch Delivery or Pick-Up, as appropriate, or...

If a graphical view of the bar or dining room is displayed, touch Switch Room, then Delivery or Pick-Up, as appropriate, or...

If an Order Entry window is displayed, touch Tab, then Switch Room, then Delivery or Pick-Up, as appropriate, or...

If a Select a Check for payment window is displayed, touch Back then Tab, then Switch Room, then Delivery or Pick-Up, as appropriate.

Touch the appropriate Run Basket and then touch Run!.

Touch the Driver Name to assign.

Driver Operations

How do I tip out delivery checks?

If a Table or Room selection window is displayed, touch Delivery or Pick-Up, as appropriate, or...

If a graphical view of the bar or dining room is displayed, touch Switch Room, then Delivery or Pick-Up, as appropriate, or...

If an Order Entry window is displayed, touch Tab, then Switch Room, then Delivery or Pick-Up, as appropriate, or...

If a Select a Check for payment window is displayed, touch Back then Tab, then Switch Room, then Delivery or Pick-Up, as appropriate.

Touch View..., then By Driver and select a Driver Name.

Select a tippable check by touching it and then touch Enter Tip. Enter the tip amount and touch OK.

How do I close exception checks?

  • Note: Exception checks include house account checks being closed to cash, and previously authorized credit or gift card checks being closed to cash.
  • Note: Only banked drivers are permitted to close checks, non-banked drivers must see a bartender or cashier to close their checks.

If a Table or Room selection window is displayed, touch Delivery or Pick-Up, as appropriate, or...

If a graphical view of the bar or dining room is displayed, touch Switch Room, then Delivery or Pick-Up, as appropriate, or...

If an Order Entry window is displayed, touch Tab, then Switch Room, then Delivery or Pick-Up, as appropriate, or...

If a Select a Check for payment window is displayed, touch Back then Tab, then Switch Room, then Delivery or Pick-Up, as appropriate.

Touch View..., then By Driver and select a Driver Name.

Select an exception check by touching it and then touch Open Check.

Touch Pay Check and enter an assigned Passcode.

Credit and gift card checks will request tip entry; enter the tip amount, touch OK, touch Close Check.

For all other checks, select the appropriate payment method by touching it. To close the check entirely to that payment method, touch OK. To pay only a part of the check balance using the payment method selected, enter that amount and touch OK. Touch the next payment box, the next payment method, and either pay the entire check balance to that payment method by touching OK, or enter a partial payment amount, touch OK, and repeat.

  • Note: A House Account payment method may require selection of an actual account; enter an Acct#, Ref#, Phone#, or Part of Account's Name and select the account.
  • Note: If the check being closed has more than one payment type that can be tipped, the operator must distribute the tips. Touch Enter Tip and the first payment box to tip, enter the corresponding tip and touch OK. Repeat for remaining tips. Touch Close Check.

How do I batch close delivery checks?

  • Note: Only banked drivers are permitted to close checks, non-banked drivers must see a bartender or cashier to close their checks.

If a Table or Room selection window is displayed, touch Delivery or Pick-Up, as appropriate, or...

If a graphical view of the bar or dining room is displayed, touch Switch Room, then Delivery or Pick-Up, as appropriate, or...

If an Order Entry window is displayed, touch Tab, then Switch Room, then Delivery or Pick-Up, as appropriate, or...

If a Select a Check for payment window is displayed, touch Back then Tab, then Switch Room, then Delivery or Pick-Up, as appropriate.

Touch View..., then By Driver and select a Driver Name.

Touch Close Checks... then Yes at the Close checks? prompt.

Enter an assigned Passcode at the prompt.

Order Entry

How do I know if an item has been 86'd?

The button will display a zero quantity in the bottom-right and the button itself will be displayed in a washed out color.

How do I know the quantity remaining of an item?

If the Countdown feature is in use, the button will display its quantity remaining in the bottom-right. The button itself may also turn bright red at a critical level.

How do I get to the Order Review window?

From the Order Entry window, touch Review Order.

How do I change the order type?

From the Order Entry window, touch Pick Up, then touch Dine-In, Pick-Up or Delivery.

How do I use the Error Correct button?

Touch Error Correct and then the button for any item in the current order to remove it from the order. Items with multiple quantities will all be removed. To remove only part of the quantity ordered, touch Error Correct, then the quantity to leave remaining, and then the menu item button.

How do I use the Special Mods button?

Touch Special Mods in the bottom-left of the Order Entry window before ordering a menu item, its Special Modifier panel, if any, will be displayed after any add-on panels. Touched After ordering a menu item with Special Modifier panels available to it, the appearance of Special Mods will have changed to display the name of the menu item itself and will call those panels.

How do I send an order to the kitchen or bar?

Touch Send & Done in the bottom-left of the Order Entry window to send menu items to their respective preparation areas and exit the tab. (Or touch Review Order and then Send & Done from the Order Review window.)

Why is Send & Done sometimes replaced by Done?

If no remote printers are designated for the items in the current order, Done is displayed. Touching it will exit the tab, items will not print to the kitchen or bar.

How do I use the Guest Check button?

Touch Guest Check in the bottom-left of the Order Entry window to print and exit the tab and send menu items to their respective preparation areas. (Or touch Review Order and then Print Guest Check from the Order Review window.)

How do I use the quantity buttons?

Quantity buttons, are displayed across the bottom of the Order Entry panel. To order four items, touch 4 and then the item. If seat buttons are displayed instead, touch any Seat twice to display quantity buttons.

How can I see a description of a menu item?

Describe... may be present on certain menu panels or on the switch panel, depending upon system configuration. Touch Describe... and then a menu item button to view a preparation description of the menu item.

How do I correct errors?

Three ways:

Touch Error Correct and then the button for any item in the current order to remove it from the order. Items with multiple quantities will all be removed. To remove only part of the quantity ordered, touch Error Correct, then the quantity to leave remaining, and then the menu item button.

Touch Void Item after highlighting an item in either the On-Screen Check Building window or in the Order Review window. Enter a void quantity if prompted, confirm the void by touching Yes.

Touch Cancel Order (new tab) or Ignore Changes (existing tab) from the Order Review window to cancel the current transaction. Confirm by touching Yes.

How do I attach a note to a menu item?

Touch Item Note after highlighting an item in either the On-Screen Check Building window or in the Order Review window. Compose a note and touch Save, touch Both if prompted Print where?.

How do I use the course buttons?

Course buttons (***1***, ***2***, ***3***, etc.) are used to separate menu items on kitchen printers. Course one, ***1***, is selected by default, and is highlighted in light green to indicate this. All items eligible for coursing will be included in course one as they are ordered. To change to a subsequent course, touch its button; subsequent menu items ordered become part of that course. Change back to a previously selected course, if necessary, by touching it.

An additional course, *TO GO*, may also be available. Use *TO GO* to clearly indicate to the kitchen those items that should be timed and packed "TO GO".

How do I do seat selection while ordering?

If seat selection is on for all orders, the operator will be prompted to seat select each item. If seat selection is used sometimes, Seats will have replaced the quantity buttons at the bottom of the Order Entry window. If Seats are not displayed, enter a quantity of 999.

Seat one is selected by default, and is highlighted in alternating pink and light blue to indicate this. Until changed, all items subsequently ordered will be associated with seat one. To change to a subsequent seat, touch its button. Until changed again, subsequent menu items ordered become associated with that seat. Change back to a previously selected seat, if necessary, by touching it.

On-Screen Check Building

If configured, the left section of the Order Entry window is used for On-Screen Check Building. Menu items, modifiers, quantities, courses, seat numbers and notes are displayed here as they are added for instant reference. The window also contains shortcut keys duplicating many of those found in the Order Review window.

How do I use the Item Note button?

Touch Item Note after highlighting an item or any of its modifiers in either the On-Screen Check Building window or the Order Review window. Compose a note and touch Save, touch Both if prompted Print where?.

How do I use the Void Item button?

Touch Void Item after highlighting an item in either the On-Screen Check Building window or in the Order Review window to void an item from the tab. Enter a void quantity if prompted, confirm the void by touching Yes.

How do I use the Change Modifier button?

Touch Change Modifier after highlighting a modifier, (not a menu item) in either the On-Screen Check Building window or the Order Review window to re-enter previously entered modifiers. Select from the Add-On and Special modifier panels presented.

How do I use the Customer button?

Touch Customer at any time during or prior to order entry from either the On-Screen Check Building window or the Order Review to associate a customer with that order. Either an actual customer from the system database, or a simple "label" (John, Red Shirt, Blue Hat, etc) may be attached, depending upon system configuration. This may be done for a variety of reasons, including accumulation of loyalty points, identification of a vip, to allow tip entry when presenting a house account tab, or for simplification of guest check management.

If prompted Select from database?, touch No to simply attach a label, touch Yes to search for an actual customer in the database. Enter Acct#, Ref#, Phone#, or Part of Customer's Name; most commonly the first few letters of the customer's last name. Select the customer from those matches presented.

How do I use the Send & Continue button?

Touch Send & Continue from either the On-Screen Check Building window or the Order Review window to send menu items to their designated preparation areas while leaving the operator active on the tab to continue order entry. Send & Continue is often used in combination with the Hold & Fire feature.

How do I use the Add Mod(s) button?

Touch Add Mod(s) after highlighting a menu item or any of its modifiers in either the On-Screen Check Building window or in the Order Review window to add additional optional add-on modifiers to the menu item.

Order Review

After picking up the tab, touch Review Order from the Order Entry window to advance to the Order Review window.

How do I scroll the guest check window?

Use the navigation buttons located along the left side of the guest check window. Use Home to scroll to the top of the check, Page Up to scroll one page up, Page Dn to scroll one page down and End to scroll to the bottom of the check.

  • Tip: The operator may also drag a finger up or down in the far right of the guest check window to scroll the display.

How do I hold menu items?

The Hold & Fire feature allows an operator to enter menu items for an entire order at once, but defer firing of all or part of the order to a later time. The are two ways to do this: With Send & Continue, or with Courses.

To use Hold & Fire with Send & Continue, order items to be immediately fired and touch Send & Continue (from On-Screen Check Building or from Order Review). Then order next course menu items, touch Review Order, touch Hold/Fire All. Held items are displayed in plum. Touch Done to exit the tab.

To use Hold & Fire with Courses, menu items are first ordered separated by course (See How do I use courses, above, for details). Then touch Review Order and Hold/Fire All. First course items are highlighted in flashing dark blue and will be fired, items in subsequent courses are highlighted in plum, and will be held.. Touch Send & Done to fire first course items and exit the tab.

  • Note: When used with Courses, Hold/Fire All is a tri-state toggle. Touching it once marks first course items as not held, all subsequent courses as held. Touching it again marks all courses as held. Touching it a third time marks all courses as not held. Touching it yet again repeats.

How do I fire held menu items?

Using graphical table management, touch Fire Held from the graphical table window and touch a table or bar stool to fire. To fire multiple tables, touch Fire Held, then Fire Holds..., select tables to fire, touch Do Fire Holds, or...

...Using traditional table management touch Fire Held at the bottom of the table or check selection window, select table or tab to fire, touch Send & Done from the Order Review window, or...

...Pick up the tab, touch Review Order, touch Fire ALL Held & Done.

How do I enter a PLU or UPC number?

From the Order Review window, touch PLU or UPC # and use the numeric keypad to make an entry, touch OK when complete. Depending upon system configuration, PLU or UPC # may also be available from the Switches or one or more Menu Panels.

How do I use the Customer button?

From the Order Review window, touch Customer at any time during order entry to associate a customer with that order. Either an actual customer from the system database, or a simple "label" (John, Red Shirt, Blue Hat, etc) may be attached, depending upon system configuration. This may be done for a variety of reasons, including accumulation of loyalty points, identification of a vip, to allow tip entry when presenting a house account check, or for simplification of guest check management. (Customer may also be accessed from the On-Screen Check Building window).

If prompted Select from database?, touch No to simply attach a label, touch Yes to search for an actual customer in the database. Enter Acct#, Ref#, Phone#, or Part of Customer's Name; most commonly the first few letters of the customer's last name. Select the customer from those matches presented.

How do I enter customer ship-to information?

From the Order Review window, touch Ship-To and enter shipping information including phone and email for the customer. Touch Save when complete, or touch Cancel to quit without saving.

How do I apply a discount or coupon?

From the Order Review window, touch Discounts & Coupons and select the appropriate discount, coupon, gratuity or tax exemption. A manager's Passcode may be required. (Discounts & Coupons may also be accessed after touching Pay Check).

How do I apply a gratuity to a tab?

See above, How do I apply a discount or coupon?.

How do I get back to the Order Entry window?

From the Order Review window, touch Back to Menu.

How do I send an order to the kitchen or bar?

From the Order Review window, touch Send & Done to send menu items to their respective preparation areas and exit the tab. (Send &Done may also be accessed from the On-Screen Check Building window).

Why is Send & Done sometimes replaced by Done?

If no remote printers are designated for the items in the current order, Done is displayed. Touching it will exit the tab, items will not print to the kitchen or bar.

How do I send items and remain active on the guest check?

From the Order Review window, touch Send & Continue. (Send &Continue may also be accessed from the On-Screen Check Building window).

How do I re-send items to the kitchen or bar?

If made available by system configuration, from the Order Review window, touch Re-Send & Done.

How do I print a tab?

from the Order Review window, touch Print Guest Check to print and exit the tab and send menu items to their respective preparation areas. (Or touch Guest Check from the On-Screen Check Building window). See How do I print a tab? for other options.

How do I print a tab split?

RPOWER allows the operator to print a tab split fractionally without actually distributing menu items seat by seat.

From Order Review touch Print Split Check then select seats to split the tab over. Touch a seat once for an equal share, touch it twice to double its share. Touch Continue when complete or touch Clear All to start over.

How do I authorize a credit or gift card?

From either the Order Entry or the Order Review window, swipe the card and touch OK. See How do I authorize a credit or gift card? for details.

How do I pay a tab?

From the Order Review window, touch Pay Check, enter your Passcode if prompted, select Payment Method, touch OK or, if prompted, enter tip amount, touch OK, touch Close Check. See How do I close a tab to cash? or How do I close a tab to a non-cash payment method?

How do I duplicate a round or drinks?

From the Order Review window, touch Dup Round. The current tab is displayed on the left and the proposed round to duplicate on the right. To order the proposed round as presented, touch Send & Done. To remove an item from the proposed round once, touch Skip Once, the item to remove, and Send & Done. To remove an item from the proposed round permanently, touch the item to remove and Send & Done. To add an item on the current tab to the proposed round, touch it (including food items) and Send & Done.

How do I do seat selection after ordering?

To designate seats as items are ordered, see How do I do seat selection while ordering?, above, for details.

To designate seats after items have been ordered, from the Order Review window, touch Select Seats. All items are displayed on Seat 1 on the left, subsequent seats are displayed on the right; touch a red seat button to change that seat.

Move items by touching them, changing the right seat as needed. To correct errors, move the item back to seat one, then to the correct seat.

To split an item over multiple seats first touch Split Item, and then the item. Select the seats to split the item over by touching them once. Additional weight may be given to a seat by touching it again. Touch Continue when done.

Touch Done when seat selection is complete to return to Order Review.

To then split the check by seat see below, [[Bartender/Cashier_Reference_Guide#How do I split a tab?|How do I split a tab?}}.

How do I clear seat selections

From the Order Review window, touch Clear Seat Sel, touch Yes.

How do I split a tab?

Once all items have been seat selected, from the Order Review window touch Split Check. Enter the number of split tabs and touch OK. If necessary, select seats by touching them, touch a seat again to deselect it if selected in error. If necessary, touch Next Check to make seat selections for the next tab. Once the tab is split, touch Print ALL Guest Checks to print all, or touch Select/Print Check(s), select tabs to print, touch Do it!.

How do I validate a hotel room or guest?

From the Order Review window, touch Inquire Room, enter a room number or the first few letters of the guest name, touch Enter.

How do I transfer a tab to another table?

From the Order Review window, touch Transfer Table and select another table, changing room if necessary. Touch Yes at the Transfer server upon receipt? prompt to transfer the operator as well, touch No to just transfer the table. Touch OK.

How do I transfer a tab to another operator?

From the Order Review window, touch Transfer Server and select another operator, using Other - Find by ID if necessary. Touch Yes at the Transfer table upon receipt? prompt to transfer the table number as well, touch No to just transfer the operator. Touch OK.

How do I pick up a transferred tab?

If the tab was transferred to you explicitly, you will receive the prompt: n check(s) pending transfer. Review your checks? on your next log-in. Touch Yes, pick up the fuchsia tab, touch OK to confirm.

If the tab was merely transferred out, the table or tab will be displayed in fuchsia. Pick up the tab as usual, and touch OK at the prompt.

How do I change the number of guests on a tab?

From the Order Review window, touch Change #Guests, choose from  1  to  24  or touch Enter Number, enter any number and touch OK.

How do I manually enter a gift or credit card number?

From the Order Review window, touch Enter Card # and enter the card number. Touch OK. Use  x  to enter obscured card numbers.

How do I start, stop or re-start the timer for timed items?

From the Order Review window, touch Start Timer, Stop Timer or Restart Timer

How do I change the needed date or time on a pick-up or delivery order?

From the Order Review window, touch the button directly above Enter Card # displaying Pick-up or Delivery and the currently scheduled date and time. Select a new date and/or time.

How do I remove a credit card authorization?

From the Order Review window, touch Void CC Auth, touch Yes.

How do I void an entire tab?

From the Order Review window, touch Void Check, touch a Void Reason. (A manager's Passcode may be required to perform this operation).

How do I cancel the current transaction?

From the Order Review window, touch Cancel Order when editing a new tab, touch Ignore Changes when editing an existing tab.

How do I attach an item note?

Touch Item Note after highlighting an item or any of its modifiers in the Order Review window. Compose a note and touch Save, touch Both if prompted Print where?. (Item Note may also be accessed from the On-Screen Check Building window).

How do I void an item?

Touch Void Item after highlighting an item in the Order Review window. Enter a void quantity if prompted, confirm the void by touching Yes. (A manager's Passcode may be required to perform this operation). (Void Item may also be accessed from the On-Screen Check Building window).

How do I change a modifier?

Touch Change or Void Modifier after highlighting a modifier, (not a menu item) in the Order Review window. Select from the Add-On and Special modifier panels presented. (Change Modifier may also be accessed from the On-Screen Check Building window and is the same button).

How do I add modifiers to an item?

Touch Add Modifiers to Item(s) after highlighting a menu item or any of its modifiers in the Order Review window, select modifiers, touch Add-On Done. (Add Mod(s) may also be accessed from the On-Screen Check Building window and is the same button).

How do I add special modifiers to an item?

Touch Special Mods after highlighting a menu item or any of its modifiers, in the Order Review window, select modifiers, touch Add-On Done. (Special Mods may also be accessed from the Order Entry window).

How do I attach a "See Server" note to an item?

Touch See Server after highlighting a menu item or any of its modifiers in the Order Review window..

How do I split an item?

Touch Split Item after highlighting an item in the Order Review window, touch the seats to split the item over, once for single weight and multiples time for multiple weight. Touch Continue.

How do I go back if I highlight an item by mistake?

Touch Review Check to return to the Order Review window or touch Back to Menu to return to the Order Entry window.

Cash Orders

How do I ring a cash order?

Order menu items, touch the large CASH in the top-right corner of the window (if PAY is displayed instead of CASH, touch it and select a payment method), enter a tendered amount and touch OK or just touch OK.

How do I close a cash order to a credit or gift card?

Order menu items and swipe the card. If prompted Pre-Authorize?, touch No, touch OK.

How do I close a cash order to other payment types?

Order menu items, touch Other Payment/Receipt, select a payment method, touch OK.

How do I review a cash order?

To review a cash order if On-Screen Check Building is not active, touch Review Order.

How do I cancel a cash order?

Touch Review Order, touch CANCEL Ignore Changes, touch Yes.

How do I turn a cash order into a tab?

Touch Tab and select a table or bar stool, change Rooms if necessary.

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